SUMMARY

• 7+ years of experience as a Business Analyst, Business process improvement and data analysis for application development.
• Expertise in implementing methodologies like Agile - SCRUM, Waterfall.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Proficient in using agile project management software like JIRA & RALLY.
• Proficient in creating Risk Analysis documents, Risk Management Plan, User Stories and Business Process Flows.
• Expertise in developing prototypes (mock-ups) for the software products.
• Proficient in using UML in behavioral, structural and architectural modelling - in creating Use Case, State, Activity, Class and Sequence diagrams using MS Visio.
• Well versed in project management tool (MS Project) for status reporting, planning and resource allocation.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT).
• Experience on Ecommerce portals web application developments, B2B, B2C, Content Management Systems forEcommercelike ATG.
• Worked in major phases of software development lifecycle (SDLC) like design, construction, UAT support, production deployment and production support in various engagements at onshore/offshore across geographies
• Crafted Data Mapping Documents, Data Flow description document and attribute description document for the development team's simplicity.
• Worked with senior business and technology managers, to identify business requirements and the associated business case for development projects.
• Proven track record of successfully completing highly complex enterprise-wide testing projects with complete accountability of Test Planning, Test Script Design & Creation, Test Case Execution, Creation of User Stories and Defect Management.
• Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, customer relationship management & effective crisis management.
• Successful as a team player to work in conjunction with other DBA’s, testers, developers and other team members in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects especially with Quality Center.

TECHNICAL SKILLS

Methodologies: SDLC, Waterfall, Agile, Scrum

Requirement Management Tools: JIRA, VersionOne, Rally

Consultancy: Process Consultancy, Project Management service (PMO)

Programming Languages: C#.NET, JAVA

Operating Systems: Windows

Databases: SQL, ORACLE

Version Control Tools: Clear Case, GitHub, TFS

Debugging Tools: VISUAL STUDIO

Frameworks: .NET, ATG

Scheduling Tools: SSIS, JOB TRACK

Utility Tools: MS Office Suite, MS Project, MS Project, Web Page Designing

PROFESSIONAL EXPERIENCE

Confidential, OH

Sr. Business Analyst

Responsibilities:

• Development and implementation of web analytics solutions for multiple internal clients - business requirements gathering, solution design, code implementation, QA/testing, and backend data validation.
• Managed various stages of project scope, by streamlining of the company Payment platform interacting with IT and offshore development teams.
• Analyzed, converted and documented business requirement into BRD, User Stories and SRS.
• Conducted JAD sessions for better understanding of the project goal and refined the business requirements in coordination with multiple teams.
• Develop and distribute frequent analytics reporting to include customer feedback, and overall KPI metrics. Analysis and make recommendations on enhancements to leadership based on findings.
• Developed customer online survey and analyzed results for website content and design management.
• Participated in assessment of Agile maturity across the enterprise and identified areas for future improvement
• Working in a agile team using SCRUM methodology for testing web page, Rest-API & web based application.
• Conducted Scrum meeting, created user stories and delegated each team member responsibilities.
• Facilitated processing models, specifications, diagrammatic representations and charts to provide directions to developers and designers.
• Crafted Data Mapping Documents, data flow description document and attribute description document for the development team's simplicity.
• Utilized UML in behavioral, structural and architectural modeling - in creating Use Case, Activity, Class and Sequence diagrams.
• Communicated with data analyst team to design models and create data mapping documents for data analysis and created reports adopting business objects.
• Maintained the Traceability Matrix table to uniquely identify and trace the business requirements to general design to testing as to prove that the requirements have been developed into a solution and it TEMPhas been tested and tracked.
• Prepared Test Reports and submitted the Bug Findings to the Bug Tracking system using Quality Center and its modules (Requirements, Test plan, Test lab and Defects)
• Conducted meetings with the business representatives to review the final product.

Confidential, CA

Business/ System Analyst

Responsibilities:

• Made the Business Requirements Artifacts by identifying the requirements and handling various activities of the project like information gathering, analyzing the information gatheird, and documenting the functional or business requirements.
• Interacted with SME’s (Subject matter experts) of different divisions and followed a business analysis and design methodology around the agile (scrum) methodology.
• Assisted scrum master to define project scope, risk involved, and developed project time lines for on time delivery.
• Involved in JAD sessions with SME’s, business users and other stakeholders for better understanding and refining of the requirements and project scope.
• Researched, investigated, analyzed, defined and documented business processes and Use Case Scenarios.
• Refined and realized Use Case models, created UML diagrams to reflect use case text narratives.
• Involved in handling and management of Change Requests.
• Participated in the Bug Review meeting to discuss outstanding issues with QA team and developers.
• Created User stories, and acceptance criteria for the PSPI(Potentially Shippable Product Increment).
• Facilitated all the scrum ceremonies such as Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Grooming.
• Assisted the QA team in Defect Management and Error-Reports generation using JIRA.
• Managed preparation of test plan and test cases with testing team and complete UAT with sign-off.

Confidential, CA

E-Commerce Business Analyst

Responsibilities:

• Assisted customers in selecting a vehicle by explaining each models features and benefits and described all optional equipment
• Worked consultatively with Product and Marketing departments to optimize dealer websites by analyzing user behavior, tracking conversions and revenue, and making recommendations for site updates and additions.
• Oversaw web analytics program for all corporate online properties, including e-brochure, online customer service, and intranet sites.
• Project management - converted client/project tracking requirements into web analytics with Omniture Sitecatalyst and Google Analytics.
• Developed plan and framework for full implementation of dealer inventory search engine optimization on brochureware sites.
• Reviewed business cases and various enterprise-wide project plans in order to develop web analytics program strategies.
• Developed several page templates and cms components inHybrisplatform.
• Worked on CRM, use to manage, record and evaluate customer interactions in order to drive sales growth by deepening and enriching relationships with their customer bases.
• Managed, maintained, and implemented all site wide content viaHybrisManagement Systems (PCM, CMS, HMC).
• Prepared user training manual for merchandising team on managing commerce assets through ATG BCC (BusinessControl Centre)
• Worked with the QA team to develop the test plans and test cases to perform the UAT, and defect management and reports generation using JIRA.
• Used SQL for Data storage, retrieval and testing quality of data.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Involved in all phases of software development life cycle.
• Contributed in defining the Scope of the project and defined functional specifications.
• Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met
• Used UML to produce Use-Cases, Use case diagrams and Activity diagrams to explain process flows and functional specifications.
• Used MS Visio to create use case diagrams and process flows.
• Used Quality Center to look up defects and issues raised by testing activities.
• Prepared Requirement Traceability Matrix to map the Use cases with the Test cases
• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.
• Produced and managed documentation on release activities to support problem resolution.
• Used MS Project to document the project progress and manage the project resources
• Responsible for giving Knowledge Transfer (KT) sessions of the project to the Production Support Team.
• Provided remote and onsite support to end user during and post implementation.

Confidential, Iselin, NJ

Jr. Business Analyst

Responsibilities:

• Conducted Gap analysis to understand business models and additional functionalities to be incorporated into the application.
• Used various requirement elicitation techniques like brainstorming, JAD session, walkthrough, interviews for better understanding and refining of requirements in coordination with multiple teams.
• Performed feasibility and Risk Analysis to identify the business critical and high risk areas of the application.
• Presented wireframes GUI design in co-ordination with design engineers and end users for better understanding of the product being developed.
• Created UML Use Cases, Activity diagrams for the interaction between report analyst and reporting system.
• Created BRD, Functional Specification and Use Cases.
• Provided relevant test scenarios for testing team, created Test plan and Test strategies to define the objective and approach of testing.
• Partnered with the technical areas in the research, resolution of system and User Acceptance Testing (UAT).
• Assisted in developing project timelines/deliverables/strategies for effective project management.