SUMMARY

• 8+ years of professional experience as a Business Analyst in Business Analysis, Requirement Gathering/Analysis, and Business Process flow, System Analysis, Design, and Development.
• Extensive experience in development wif comprehensive understanding of Software Development Life Cycle (SDLC), various phases like Requirements Analysis, Design, Development and Testing.
• Good experience in SDLC Methodologies like Waterfall, Agile - Scrum Software Development.
• Good noledge in teh area of requirement gathering.
• Interacted wif stakeholders to understand teh scope of teh project, identify business rules, gatheird and documented teh requirements by applying context free questions, surveys.
• Good experience in project planning wif initiative, critical thinking and capable of being adapted easily.
• Excellent noledge in mapping out end to end processes by gathering required information by facilitating meetings wif involved multiple teams.
• Actively involved in transition effort from project to service.
• Excellent noledge in Requirement Engineering wif different phases like, Requirements Elicitation, Requirement Analysis, Requirement Specification, Requirement Validation and Requirement Management.
• Conducted and participated in JAD / JAR Sessions to resolve open issues, change requests so that teh application meets teh business requirements and deadlines.
• Actively participated in teh follow up meetings wif different stake holders to analyze teh requirements.
• Designing and reviewing of various documents including teh Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications and testing documents.
• Good noledge in using automated tools like Rational Requisite Pro, requirement planning, designing and drafting Requirement Traceability Matrix (RTM).
• Experience wif Team Foundation Server (TFS).
• Involved in creating focus groups for requirement gathering.
• Excellent documentation skills for creating modeling diagrams in both traditional approach and object oriented approach.
• Identified all necessary Business and System Use Cases from requirements, created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using Microsoft Visio.
• Created Data Flow Diagrams capturing flow of information between systems.
• Involved in GAP and SWOT analysis.
• Excellent communication, analytical and presentation skills. Successful in meeting deadlines and handle pressure coordinating multiple tasks.
• Worked closely wif teh QA team during teh functionality testing and halped in teh user acceptance testing.
• Assisted QA Team in developing teh Test Cases, Test Plans and tested teh final application for usability testing to verify whether all teh User Requirements were catered to teh application.
• Involved in manual testing and UAT wif teh development team and QA

TECHNICAL SKILLS

Methodologies: SDLC,Agile, Waterfall

Business Modeling Tools: MS Office, MS Visio, Rational Rose

Project Management: MS Word, MS Excel, MS Power Point, MS Outlook (Microsoft Office), SharePoint, Lotus Notes, Guidewire Integration

Other tools: Rational Requisite Pro, HP Service Manager

Programming Languages: SQL, HTML, Oracle, Java, C, C++Databases

MS AccessTesting Tools: Load Runner, Quality Center, Rational Clear Quest

Operating systems: Windows 95-2000, XP, Vista, Window 7

PROFESSIONAL EXPERIENCE

Confidential - Delaware, Topeka KS

Sr. Systems Business Analyst

Responsibilities:

• Performed Job responsibilities as a lead Business Analyst and gatheird requirements through stakeholder interviews, client meetings and JAD sessions.
• Worked on business artifacts like BRD, FRD, Test Cases, data mapping matrix, etc.
• Created RFPs for IT service projects and worked wif teh stakeholders and finance department on refining teh project budgets and costs.
• Ensured that processes and projects are documented and complied regularly to maintain highest standards of business process.
• Used MS Project to assist teh Project Manager in managing project resources for teh development team.
• Performed bi-weekly project quality reviews and escalate any functional quality issues or concerns to PMO.
• Delivered track and monitor reports for teh team during project implementation and managed requirements, identified task dependencies for different project teams.
• Conducted weekly team meeting to discuss teh current task status and upcoming tasks for teh coming weeks and created reports for stakeholders and PM.
• Created task reports and defect triages, communicate wif clients and stakeholders.
• Used teh data modelling concepts in teh requirement and design phase to illustrate relationship between data.
• Created data modelling flowchart to illustrate teh data.
• Assisted internal and external business partners/clients and IT personnel to define and refined business requirements and support operational processes exclusive to insurance and business process management and facilitate teh requirements gathering process.
• Used JIRA in creating user stories, also to run daily stand up and track teh progress in Agile Environment.
• Worked on FAST and Life Cad policy administration platforms.
• Worked on Team Foundation Server me.e. TFS setup and used it to manage requirements, documentation, release notes, testing artifacts and source control.
• Used Visual Studio for database branching and release version source control.
• Tested and managed new solutions or processes, worked wif Delivery Quality team for testing and data quality measurements.
• Used SQL stored procedure for data validation using My SQL Server.
• Manipulated teh SQL query to match teh requirement for teh analysis of teh data.
• Documented system functions to support development activity and operational processes using SharePoint.
• Used SharePoint to access any data that’s been saved and upload teh documents and edit them as in when required.
• Effective project management skills and ability to understand Insurance terminology, insurance practices/processes and business trends.
• Identified changes in scope & managed teh requirements change control process and represented teh team at teh Change Advisory Board (CAB) meetings.

Confidential

Responsibilities:

• Performed Requirement Gathering and Analysis, interviewed teh SME (Subject Matter Expert) for Calculate Quote Processes which involved rating and providing teh premium to teh customers based on teh information provided
• Conducted and facilitated sessions wif teh business partners regarding teh changes made in teh rate set that would halp providing accurate premium to teh customers
• Build Requirements Traceability Matrix to ensure all aspects of teh requirements document have been covered in teh test cases for teh P&C project.
• Used teh data modelling concepts in teh requirement and design phase to illustrate relationship between data related to P&C project.
• Subject Matter Expert/Primary point of contact for business requirements related to teh Supporting Document in P&C.
• Worked wif a cross-functional team to triage and escalate Incidents for teh ongoing P&C project.
• Performed root cause analysis Identify improvements to teh Incident Management process.
• Facilitated teh collection of processes to resolve Incidents through teh Incident lifecycle.
• Involved in preparation of SLA (Service Level Agreement)
• Adopted Agile methodology for teh software development life cycle (SDLC)
• Designed & developed Narrative Use Cases, Use Case diagrams, Activity diagrams, Business Flow Diagrams in UML methodology using MS Visio.
• Assisted in developing teh test scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product noledge.
• Worked wif a cross functional and diverse team of business users and developers to enable accurate communication of requirements and ensure consensus.
• Have used HP service manager to track teh service tickets.
• Used HP Service manager to open teh service incidents and manage.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Support teh design team wif teh questions related to teh business rules and screen behavior for Calculate Quote Processes and Supporting Documents.
• Strong Experience working wif RUMBA and Lotus Notes
• Performed Functional Unit Testing and end to end customer experience testing
• Created User stories and organized them logically into appropriate sprints in order to deliver teh connected functionalities in teh same sprint
• Coordinated work plan between project manager and client wif Microsoft Project; implemented and managed migration process& developer fixes; retested fixes; scheduled and tracked progress for team members of project through completion.
• Worked on Team Foundation Server.
• Conducted Sprint planning meeting to setup sprint goal and halp development team to identify sprint backlog wif product owner based on product backlog items.
• Facilitate product owner, Development team and designated delegates in sprint review meeting after teh end of each sprint and get teh feedback from teh development team and product owner to get form batter team during sprint retrospective meetings
• Authorize and review teh requirements documentation (FRDs) and requirements change notices (RCNs) in Lotus Notes
• Support teh design team wif teh questions related to teh business rules and screen behavior for Calculate Quote Processes and Supporting Documents.
• Strong Experience working wif RUMBA and Lotus Notes
• Performed Functional Unit Testing and end to end customer experience testing

Confidential

Research Assistant

• Expertise in process creation for managing site surveys from about 500 locations across United States.
• Facilitated sessions wif all support teams to capture requirements and to gather information for creating teh site survey process
• Actively involved in coordinating teh site surveys by following up so that accurate information’s are received in a timely manner.
• Involved in uploading teh site surveys in SharePoint and maintaining it wif up to date information
• Expertise in creating teh site surveys and managing teh site surveys by capturing teh requirements.