SUMMARY

• More than ten years of experience as a Business Analyst with the ability to work independently and manage business expectations with a delivery focused approach to work.
• Experience in all phases of the Software Development Life Cycle (SDLC): business analysis, system analysis, design, development, unit/system testing and implementation of business applications.
• Solid business, communications, and presentation skills adept at creating and coordinating extensive communication networks (Joint Application Design sessions and interviews, written correspondence, web - based products, reports, oral presentations, e-mails, etc) and resolving issues and conflicts.
• Proficient in designing Context Diagrams, Data Flow Diagrams, Use Case Diagrams, Class Diagrams, Activity Diagrams, and Sequence Diagrams.
• Well grounded in analyzing and designing business processes and workflows with the objective of providing recommendations for the optimal use of technology.
• Experience in the documentation of system and business requirements and specifications, design and development of use and test-case scenarios, developing test plans, conducting user acceptance testing, training, and implementing new processes and technology.
• Web testing on different browsers and different versions of browsers.
• Identified opportunities for business process improvements and initiated efforts to make improvements.
• Ability to interact with customers, self-motivated and team player with communication skills and capable of handling multiple tasks.
• Assume a high degree of accountability and reliability on all projects, and I am anxious to develop my career and share my strong technical and interpersonal skills that lend themselves well towards challenging and dynamic assignments.

TECHNICAL SKILLS

Methodologies: RUP, Agile, CMMI, CMM, Six Sigma, OOAD, UML, Business Modeling, Process Modeling and Data Modeling

Office Tools: MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, MS Outlook, Lotus Notes

Process/Modeling tools: MS Visio, Rational Rose, Rational Requisite Pro, Smart Draw, ClearCase, ClearQuest, IBM DOORS, PowerDesigner

Testing Tools: Test Director, Quality Center, WinRunner. Selenium

Operating Systems: Windows Vista, NT/2000/2003/ XP/98, MS DOS, Windows 7

Database: Oracle, MS Access

Languages: XML, SQL

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Conducted requirement workshops with Product Owners and other stakeholders to gain business knowledge on some of their current payment processing and order management flows.
• Worked with the User Interface design team to come up with wireframe based on the business requirements.
• Analyzed and documented the functional requirements as well as Use Cases using PowerDesigner.

Confidential

Business Systems Analyst

Responsibilities:

• Worked closely with Product Owners and analyzed the core requirements and key features of the ongoing project.
• Worked with the User Interface design team to come with wireframe based on the business requirements.
• Created various documents such as functional requirement document, Use Cases, and User Interface Specification for the test management system in order to comply with the SDLC process.
• Prepared test scenarios and test casesto cover the end-to-end business process flow.
• Performed functionality and usability testingof the test management system.
• Reported defects and bugs to development team using JIRA.
• Performed system and regression testing to ensure all the functional requirements are met and valid.
• Participated in Smoke Tests and Post Production Validation (PPV) during application deployment and product launch.
• Supported end users in User Acceptance Testing (UAT).

Confidential

Business Analyst

Responsibilities:

• Interacted with stakeholders from business units within the organization to help define and document businessrequirements for integration between complex Claims processing system, Medical Billing system, and Financial processing system.
• Worked closely and directly with senior business stakeholders to verify scope of the integration points between the systems mentioned above.
• Prepared meeting agendas, questionnaires, meeting invites, calendar of sessions with dates and topics provided to business users as part of analysis planning phase.
• Used a variety of requirements gathering techniques including JAD sessions, one-on-one interviews, brainstorming sessions, focus groups, interface analysis, and document analysis in order to capture and document business requirements.
• Performed extensive Gap Analysis to check compatibility of the existing financial systems infrastructure with the new business requirements.
• Created E2E business process flows spanning across multiple business areas for the claim payment process; this provided an enterprise view to users from different departments who are all part of this process in order to understand as well as facilitate communication during production issues.
• Performed formal walkthroughs of requirement specifications with entire project teams including business sponsors as well as business and I.T stakeholders to ensure the specification meets the business needs and to facilitate a common understanding and priorities all across.
• Managed changes to requirements and baselined through a change control process.
• Studied the working of the existing General Ledger system to analyze the different kinds of reports that are to be generated for the senior management.
• Assisted in developing QA Test plans and test scripts for Functional and Integration testing.
• Executed test scripts to validate the final output with the data passed from the source system to target system.
• Worked with the Software Development team to minimize post-production defects identifying defects as early as possible in the build and test stages of the release cycle.
• Assisted in facilitating user acceptance testing across various user groups.

Confidential

Business Analyst

Responsibilities:

• Involved in Business and Systems Requirement gathering and analysis of the business requirements.
• Documented operational requirements for the AOC (Acknowledgement of Content) system & NOVO Ordering System.
• Involved in documenting the business process by identifying the requirements and also involved in finding the system requirements

Confidential

Sr. Business Analyst

Responsibilities:

• Involved in Business and Systems Requirement gathering, analysis of business requirements and managing all requirements using Rational Requisite Pro (RRP).
• Assisted developers to design web based Screens and forms to gather requirements.
• Collected and documented business and operational requirements.
• Maintained the Requirements Traceability Matrix (RTM) across the deliverables of a project and used MS Office suite.
• Maintained project schedules and assisted the PMO with Task monitoring for Development and QA tasks.
• Designed User Requirement Specification (URS), Functional Requirement Specification (FRS), Design Specification (DS), Process flow and Workflow diagrams at all phases of the SDLC.
• Involved in designing Use Case Scenarios and modeling of the business and application using Rational Unified Processing (RUP) methodology.
• Created Use Case Diagrams, Class Diagrams, Sequence Diagrams and Data Model Diagrams using UML for new product functionality after conducting requirements elaboration sessions with client teams.

Confidential

Business Analyst

Responsibilities:

• Lead a small analyst team in preparing business requirements documentation to support multiple conversion projects.
• Tasks included working in cross-functional teams to define, document and update business requirements, conducting requirement sessions, and providing weekly status reports.
• Other responsibilities included creation and execution of test plans, test scripts to verify software functionality and adherence to business requirements.
• Conditioning accounts to meet the requirements specified in the test plan and assess risk to quality based on results of verification and validation and making appropriate recommendations.
• Designed and developed graphical user interfaces for user inputs and fault monitoring.
• Documented workflows and results of business analysis and obtained sign-off from client on specifications.
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and supervised the development of User Manuals for customers.