SUMMARY

• Senior Business analyst with 7 years of experience as a Lead Business Analyst, Systems & Technical Consultant, and Software Development within different industries, including Energy and Finance, Healthcare
• Extensive knowledge of all the phases of a project life cycle
• Skilled in different SDLC methodologies (Waterfall, Agile/SCRUM, and RUP)
• Experienced in gathering and writing Business Requirements through BRDs, Functional Requirement Documents (FRDs) and Traceability Matrix
• Proficient in conducting GAP Analysis (As - Is & To-Be Process Models) case analysis and wireframes
• Extensive experience in conducting project kick-off meetings, project review/ retrospection meetings and walkthroughs
• Vast understanding of Data and System processes
• Broad knowledge of Use Case documentations and diagrams, Story Mapping, Story Boarding and designing user interfaces
• Proficient in preparing and conducting User Acceptance Testing (UAT)
• Experienced working with functional teams in an agile environment
• Proficient evaluating information from multiple sources and help distinguish user requests from user needs
• Proficient in planning and prioritizing tasks to ensure effective time management
• Excellent Documentation and Process Management skills
• Expert oral, written, documentation, and presentation skills
• Skilled in working with different teams within an organization and offshore, including senior management, clients, vendors and project teams
• Exceptional problem solving, multi-tasking and decision making skills
• Extensive experience in designing, creating and maintainingCRM applications
• Knowledgeable in defining improvements to business processes, assisting decision-makers in information gathering, aiding QA test solutions and products,
• Have extensive experience in standard business tools, applications, and IT software

TECHNICAL SKILLS

• MS Office Suite
• HP Quality Center / Application Lifecycle Management (QC/ALM)
• Rational Requisite Pro
• Scrum Dashboard(JIRA)
• .NET
• XML
• SQL Queries
• MS Visio
• MS Project
• SharePoint
• Salesforce.com
• Oracle

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Sr. Business Analyst

Responsibilities:

• Sales Force application was used as the front-end Customer Relationship Management
• Understood thebusinessprocess that included Sales processes, Pricing methodology, and financial transactions.
• Gathered User Requirements by Interviews, User meetings, and Requirement Elicitation Sessions.
• Conducted Gap analysis and provided technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
• Conducted regular meetings with end users during creation of mockups to identify the non-functioning requirements.
• Embedded interactive controls in mockups in order to allow users to comprehend the interface.
• Reviewed and analyzed prototype in order to ensurethat users were able to perform tasks with little difficulty as possible when the system was finally implemented.
• Documented the different Billing Cycles and Due dates.
• Analyzed and documented the scope of the requirements, created Vision document and
• Recommendedbusinesspriorities.
• Developed GUI enhancements for the improvement of User Experience
• Worked with Developers to implement online changes.
• Created UML Diagrams including: Use Cases Diagrams, Activity Diagrams/State Chart Diagrams and Sequence Diagrams within an Agile methodology
• Worked with users in order to perform User Acceptance Testing (UAT).
• Assisted the UAT team members and mentored the new team members.
• Helped in developing QA Test Plan, test conditions and test cases
• Assisted the PM to manage the risks and dependencies involved in the completeness of the solution delivery process.
• Involved in gathering requirements for data transformation, transaction management of data and data mapping via the interfaces from Salesforce application.
• Involved in testing the data transaction via various interfaces and XML.

Confidential, Tx

Sr. Business Analyst

Responsibilities:

• Worked onSalesforce.com CRM Sales Cloud.
• Configured the settings and adding Users in to theSalesforceOrganization.
• Customized the fields on Leads objects.
• Reviewed existing systems and architecture process and collaborated to find improved architecture system.
• Collaborated with development team to design data pipelines to ingest user information and drive analytics.
• Imported data into SQLserver from Salesforce by converting data into CSV files and importing it to SQLserver.
• Transformed data during ETL process in order to maintain consistency in the data warehouse.
• Created dataflow packages and imported data from other databases.
• Displayed analyzed, desired data into dashboards using Excel and Tableau.
• Produced Page Layouts, Search Layouts to organize fields, Custom Links, Related Lists, and other components on a record detail and edit pages.
• Created Workflows Rules and defined Related Tasks, Email Alerts, Field Updates to implement business logic
• Collaborated with development team to design data pipelines to ingest user behavior data and gather analytics
• Drove implementations utilizing Salesforce.com objects (Accounts, Contacts, Leads, Opportunities, and Reports) based on business needs.
• Generated custom objects taking into consideration of the limitations on custom fields.
• Worked closely with Business Users to enabled business process using SFDC. Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Integrated parameters for user roles, security, profiles, and workflow rules
• Worked with SMEs to create Reports and Dashboards for analytics
• Used Lightning Interface to assign leads to the Users.
• Before importing the leads intoSalesforce, I partitioned the CSV data in to parts and assigned to my other team members
• Created users and roles to other team members.
• Operated using process automation through workflows and assigning rules.
• Used work flows, Approval Process along with APEX and Visual force pages for automation in the salescycle.

Confidential, Austin,TX

Sr.Business Analyst

Responsibilities:

• Coordinated and participated in estimation meetings to provide high-level estimates (Story Points) for backlog items.
• Facilitated Release Planning, Sprint Planning, Backlog Grooming, Retrospective and Daily Scrum Meetings
• Removed team issues, impediments, defects, observations impacting the team on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Facilitated the backlog prioritization meetings to define release scope.
• Coordinated the Release Planning of multiple projects within a defined set of sprints.
• Maintained Release Plan identified available resources by sprint and the User Story points in the backlog to be supported.
• Coordinated Domain Level Sprint Review to ensure a smooth and seamless presentation of multiple teams.
• Facilitatedbusinessprioritization of Projects, EBNs, and Stories for release and sprint planning.
• Facilitated Demo preparation calls and Demo dry run to ensure smooth presentation.
• Provided both positive and constructive feedback to improve Sprint Demo presentations.
• Supported release planning events by coordinating the backlog.
• Created documentation to support release planning events.
• Facilitated the backlog prioritization meetings to define release scope.
• Worked on requirements pertaining to health insurance, PPO and HMO.
• Supported Release Train Engineer, attended Scrum of Scrums as needed.
• Coordinated with Team's product owner forBusinessrequirements.
• Coordinated dependencies across multiple Release Trains
• Planned waterfall development within a Scaled Agile Framework

Confidential, Plymouth, MN

Sr. Business Analyst

Responsibilities:

• Facilitated requirement gathering sessions with the business team to gather business requirements, and determine project scope and goals.
• Responsible for envisioning SOX and HIPAA regulations pertaining to security and privacy of patient health information.
• Worked closely with the business SMEs, project owner and business stakeholders in order to translate the Business Requirements into Functional requirements and for impact assessment.
• Conducted in-person consultations and interviews to determine the needs of business users.
• Created Use Case Diagrams and Activity Diagrams (as swim lane diagrams) to determine process flows for the TO-BE system
• Created functional TO-BE solutions using a detailed requirements gathering process through JAD sessions with stakeholders after studying the current AS-IS process
• Created Requirement Traceability Matrix (RTM), Functional Requirement Specifications (FRS) and Business Requirement Document (BRD) to document the requirements, determine the project overview and scope.
• Created wireframes (prototypes) using Axure, and Entity-Relationship Diagrams (ERD) using MS Visio, Security Document, and Data Flow Diagram
• Managed project through entire SDLC life cycle making sure dates, timelines and budget were feasible.
• Served as the liaison between business units and technical teams.
• Developed test scripts for performing Functional and Regression testing.
• Created extensive documentation and user guides for design, testing, training, support and business as usual uses.
• Performed User Acceptance Testing (UAT) and worked with the development team for the resolution of issues.
• Performed post-migration support of the system and reported errors to technical team

Confidential, MN

Systems Business Analyst

Responsibilities:

• Conducted a walkthrough session of the scope document to ensure that the project sponsors and stakeholders understood the project scope
• Worked closely with other project teams to uncover dependencies
• Prioritized roadmaps across multiple teams and iterations
• Provided ideas and suggestions from a strategic perspective
• Prepared Data Flow and Visio Diagrams to review the future state of the business processes
• Organized and conducted iteration kick-off meetings with Business Users, Lead BSA, Project Manager, Development and QA teams to document Product Backlog Items (PBI)
• Worked closely with business users to prioritize Product Backlog Items (PBI)
• Participated in SPRINT sessions with 3-week iterations
• Participated in daily standups to help develop User Stories, User Interface, and Functional Specifications
• Discussed appropriate acceptance criteria for the User Stories and documented them in JIRA
• Reviewed user stories in JIRA and helped drive the SPRINT sessions forward by clarifying and answering questions for the technical teams and got business’ approval
• Became a SME for the developers for each business department
• Made sure appropriate stakeholders/owners were involved in all decisions
• Assisted in the development and implementation of detailed test plans
• Assisted the Quality Assurance team in preparing test strategies and test plans to verify the functionality, performance and successful system integration
• Tested the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories
• Helped prepare for and conducted User Acceptance Testing (UAT)
• Worked with the business stakeholders to capture, review and resolve issues
• Managed and captured any requirements that came out as a result of testing and added them to the Product Backlog Items (PBI)

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Participated in JAD sessions to identify business process rules and application requirements to prepare BRD drafts
• Documented current & proposed cross-application process flows & translated into functional & technical specifications
• Analyzed BRD to get a better understanding of the system on both technical and business sides after input from SME’s
• Prepared BRD and then converted business requirements into FRS
• Involved in defining the scope of the project based on the gathered business requirements
• Documented assumptions, business impacts, project risks, and scope exclusions
• Worked with Senior BA to develop business process models to document existing and future business processes
• Assisted Senior BA with GAP analysis among the present and future states of the system and made recommendation
• Noted loop-holes and its impact on business and identified the requirements for the changes in the proposed system
• Used MS Suite to present and elicit requirement-gathering documents, functional specification and use case documents
• Prepared SRS, Functional and Non-Functional Specification Documents (FSD) and Standard Operating Procedures (SOP)
• Converted business requirements into functional & technical language using Use Cases & UML diagrams for developers
• Translated stakeholder requirements into various documentation deliverables such as functional specifications, use cases, workflow process diagrams, data flow / data model diagrams
• Identified the user types and roles to prepare process modeling and information flow diagrams
• Used MS-Visio to create use case diagrams and process flows for development team
• Created Use-Case Models to depict Actors and Use-Cases in various Business Processes
• Settled Use Cases, Use Cases diagrams, Class diagrams, Activity diagrams and Sequence diagrams
• Conduct cost/benefit analysis of the proposed changes and its non-financial impact
• Acted as a liaison between the tactical and strategic business units, and the IT team
• Arranged meetings w/ developers & QA’s to collaborate resource distribution until project completed used MS Project
• Generated various reports of all the project related documents for the project stakeholders
• Prepared Requirement Traceability Matrix (RTM) to ensure all the features for the project were captured and mapped as per the requirements in the BRD
• Worked with business SME’s/analysts to develop and finalize test plans/use cases
• Conducted UAT and verified performance, reliability and fault tolerance issues