PROFESSIONAL EXPERIENCE

Confidential - Woonsocket, RI

Digital Business Analyst

Responsibilities:

• Lead and participate in meetings with various business/3rd parties to ensure all requirements are discussed and detailed for the project
• Prepare and document CVS’s BRD(Business Requirement Document) SRP(Solution Requirements Package) and RTM(Requirement Traceability Matric) for various CVS project prior to their implementation, ensuring all requirements are included and communicated throughout CVS
• Prepare and document User Stories and process flowcharts for Business and Tech Team’s understanding
• Led and participated in weekly meetings with both CVS business owners and 3rd parties throughout each project to ensure the project remained on schedule. Facilitated these sessions to gather business requirements for each new project, modify the project for any suggestions, and
• Collaborated with business partners to analyze and understand business problem/needs. Generated information and organization flows to design requirements and solutions to tackle work problems. to ensure documentation was sufficiently robust complying to CVS standards.
• Reviewed CVS' current status quo for various projects and proposed/documented improvements for each project to be implemented. Translated and incorporated all business and user requirements into each respective project
• Act as a liaison communicating with not only all division and teams (such as CVS Business, Technical team, CVS ExtraCare team, CVS Digital team including, 3rd parties etc.) to ensure projects runs smoothly and effectively
• Documented all findings, discussion points, and recommendations in meeting minutes which were widely distributed across CVS' operational team
• Prepare from scratch, documents surrounding data mapping rules for data movement between CVS applications
• Performed requirements walkthroughs with the CVS testing team and worked collaboratively to design and apply testing strategies
• Assist with the planning of project timelines/deadlines and meetings to ensure projects operate on schedule with limited delays
• Perform requirements walkthroughs with the CVS testing team to develop testing strategies and test plans prior to launch
• Assisted in the review and approval of project documentation submitted by business owners, including business requirements, design documents, test plans / results to ensure projects proceeded without delays

Environment: SharePoint, MS office, RTC, CVS Corporate RTM tool, OMS, CRM

Confidential- New York, NY

Ecommerce Business Analyst

Responsibilities:

• Collected detailed requirements from Marketing Merchandising team.
• Documented the Homepage, My Account, Browse Page, Product Detail Page, Cart, Checkout FRS(Functional Requirement Spec)
• Gathered requirement for Confidential New York iPad and iPhone app. Documented iPhone iPad App FRS
• Prepare and document User Stories and process flowcharts for Business and Tech Team’s understanding
• Complete research that meets business and systems standards and requirements
• Develop/Maintain use cases suitable for business use
• Conducted user interviews, analyze business needs, and propose system solutions
• Develop/update business process documentation both "as-is" and "to-be"
• Collaborated with project managers in defining detail tasks for project plans
• Collaborated with business partners to analyze and understand business problem/need
• Collaborated with business partners to define project vision and scope
• Facilitated business requirements gathering sessions with the business owners and key technical resources
• Elicited business and user requirements from business partners using a variety of Industry Standard/Best Practices techniques
• Documented, categorized and prioritized business, user and system requirements
• Validated requirements for quality attributes, such as clarity, conciseness, correctness, completeness, testability, and traceability
• Translated the business and user requirements into system requirements.
• Reviewed and approve project documentation, including estimates, business requirements, design documents, technical documents, test plans, and test results
• Tested PIM category attributes in StiboSystems
• Tested PIM category leaf in StiboSystems

Environment: Oracle ATG, PIM, Jira, Confluence, MS Visio, UML, MS Office, Outlook, Gap Analysis, StiboSystems

Confidential - Atlanta, GA

Ecommerce Business Analyst

Responsibilities:

• Collected detailed requirements for ecommerce systems including our B2C websites, eBay store, YouTube channel and mobile properties.
• Analyzed the payment method and found defect of the user interface in previous layout.
• Analyzed PayPal and Authorize.net and documented payment gateway.
• Gathered requirements by facilitated JAD sessions and conducted interviews.
• Documented and wireframe system integrations between customer-facing ecommerce properties, 3rd party systems and back-end ERP systems.
• Proactively partners with other key areas within ecommerce and Merchandising to develop a solid understanding of the analytical, creative and technical aspects of the business.
• Interacted with business heads to finalize the Business Requirements for the application.
• Performed the requirement analysis and documented the requirements using Rally.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Understood the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Worked with business, SME, stakeholders to gather the requirements to enhance of the web portal used by end users.
• Performed Unit Testing and User Acceptance Testing and documented detailed defects.
• Wrote Procedure Manuals and was responsible for continuity preparedness.
• Managed various tests, stored test information, reviewed and analyzed test results.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Helped in writing Training manuals and helped business with the Training on a one to one session.

Environment: Rally Agile Project Management Tool, SQL Server, MS Visio, UML, MS Office, Outlook, Gap Analysis, Quality Center.

Confidential

Jr. Business Analyst

Responsibilities:

• Ensured meeting minutes distributed to the meeting member
• Analysis to support potential new business initiatives (i.e. Ship to store, etc.)
• Develop and maintain reporting to assist with monitoring order flow and settlement
• Involved in Design and Gap Analysis, Business Requirements, Systems Requirements.
• Developed Use Cases, Sequence Diagrams and Business Process Modeling.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT).
• Prepared Minutes of Meeting updated tracker and sent action item to the team.
• Performed test planning, test case design, and test execution.
• Performed test run result analysis and debugging

Environment: MS Office Suite, MS Visio, UML, HTML, Quality Center, SQL Server