SUMMARY

• More than 10+ years of progressive and professional experience as Certified Scrum Master/Sr. Business Analyst/Business Systems Analyst with strong knowledge of Workforce Management, Oil & Gas, E - Commerce, Retail,Healthcare industry.
• Certified Scrum Master from Scrum Alliance.
• Proficient in requirements management, including: gathering, analyzing, detailing and tracking business requirements.
• Experienced in Customer facing application management, implementation, documentation and creating and providing training as required to specific audience.
• Revamped web portal for collecting, reporting, and distributing complete set of well site data in ‘’Real-Time’’, Divestiture Applications and it’s Systems specification documentation in Oil and Gas sector,Dealer portal issues, Dealer facing applications and keeping the up-to-date documentation for E-commerce.
• Profound global experience with deep understanding of and respect for cross cultural differences when interacting with both off and on-shore business users and executives in identifying their needs, gathering requirements and writing Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Use Case Diagrams, and Activity Diagrams.
• Experienced in interacting with business users and executives to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Functional Requirement Document (FRD), Use Case Diagrams, Activity Diagrams etc.
• Managed Business Analyst team for facilitating and conducting Joint Application Development (JAD) and Joint Requirement Planning (JRP) sessions, interviews, workshops and requirement elicitation sessions with end-users, clients, stakeholders and development team.
• Proved ability to function exceptionally and advanced with various Systems Development Life Cycle (SDLC), including:Waterfall, Agile, Scrum, Spiral and Rational Unified Process (RUP).
• Outstanding organizational, team leading and management, time management, and interpersonal skills, with keen ability to facilitate effective written and verbal communication by employing diplomacy and clear language the client can understand.
• Skillful in performing GAP analysis, SWOT analysis, Cost benefit analysis, Risk analysis and User acceptance Testing (UAT).
• Experience and knowledge of BABOK and currently pursuing PMP Certification and ITIL Foundation V3.

TECHNICAL SKILLS

Operating Systems: Windows and Mac

Languages: SQL, C, C++, Java, XML, VB

Databases: Oracle, MS SQL server, MS Access,PL SQL, SSRS

Tools: MS Office, MS Project, MS Visio, Front Office, Rational Rose, Balsamiq Mockups, SharePoint, JIRA, Confluence, Rally,WebSphere, HP Quality Centre, Visual Studio Teams

Industry Standards: HIPAA,ISO, Six Sigma, CMM, HL7, Agile-Scrum

PROFESSIONAL EXPERIENCE

Confidential, Dallas-TX

Sr. Business Analyst/Scrum Master

Responsibilities:

• Involved in 3 phase functionality enhancement project from Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Performed Gap analysis for current scheduling process carried out in various branches of FAV-US.
• Managed team of Business Analyst to coordinate and facilitate Business Analysis of various aspects of the projects.
• Identified As-Is channels and resource management processes and facilitated various branch resources management workshops as compared to Enterprise processes.
• Conducted in depth analysis for current and future state Resource Travelling processes for global enterprise including FAV US, FAV-CANADA.
• Provided budgeting and coordinated with other project timelines to include overall functionality enhancements.
• Created backlog inventory and used SharePoint to facilitate and keep the team on the same page for Scrum meetings.
• Facilitated scrum meetings and instructed Agile principles to BA team for team building and adaptability to product implementation.
• Created and documented use cases and flow diagrams for all 3 Phase uTRAC enhancements project.
• Provided UAT demo of uTRAC enhancements to the newly acquired Business units as well US branches for better understanding of the product and seamless transition.
• Worked directly with application development and infrastructure teams to help design, installation, security and performance monitoring of the uTRAC.
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Actively participated in supporting user issues as well as creating helpdesk tickets for vendor customized application support system.
• Performed Gap Analysis and provided technical documentation consisting Networking, Security, hosting and other global information for third party applications.
• Performed UAT with business users globally and at US branch levels.
• Provided Current state analysis report for scheduling, financial and Travel management for Vendors, Unions and Part time resource users report of various business units
• Defined future state KPIs and reporting requirements for operational and financial operations.

Environment: MS Visio, MS Project, Balsamiq Mockups, Rally, Share Point 2010, Agile(Scrum), Micro Strategy, Microsoft Excel, Microsoft Word, Microsoft Power Point, Microsoft Access, Microsoft Visio, Microsoft Project, Trello, SQL.

Confidential, Houston-TX

Sr. Business Analyst

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Extensively carried out Gap analysis for current myWells application, and different dashboard UIs as compared to industry competitors.
• Compared inventory of As-Is dashboard products and vetoed out irrelevant inventory and information from UI to make the dashboard application more interactive.
• Conducted in depth analysis for reporting (customer facing and internal oil well reporting) to implement and match with Micro Strategy reporting tools.
• Created backlog inventory and used SharePoint to facilitate and keep the team on the same page for Scrum meetings.
• Created and documented use cases and flow diagrams for SharePoint migration of newly acquired Business Units and cloud based next gen application solutions.
• Provided demo of SharePoint-2010 to the newly acquired Business units for better understanding of the product and seamless transition.
• Worked directly with application development and infrastructure teams to help design, installation, security and performance monitoring for PL SQL and SQL databases for reporting.
• Accumulated system requirements from various departments through surveys and interviews.
• Actively participated in vendor demo workshops for Field ticketing software to provide optimum business solution and revive technology for Field operations team globally.
• Performed Gap Analysis and provided technical documentation consisting Networking, Security, hosting and other global information for third party applications.
• Gathered requirements to implement Order to Cash processes for acquired various business units and manufacturing and service providing companies for financial year 2016.
• Provided Current state analysis report for Order to Cash report on various business units including - Rig watch, Performance tools and services, Price book management, Order capture, Field ticketing services, Invoicing (Finance), Collections, Revenue Recognition, Reporting etc.
• Defined future state KPIs and reporting requirements for operational and financial operations.
• Identified and documented solutions to implement order to cash processes for NABORS and its various acquired business units and companies.

Environment: SQL Server, MS Visio, MS Project, UML, Balsamiq Mockups, JIRA, ORACLE, SharePoint, SharePoint 2010, Agile and waterfall, Micro Strategy, Microsoft Excel, Microsoft Word, Microsoft Power Point, Microsoft Access.

Confidential, Houston-TX

Business Analyst

Responsibilities:

• Proactively communicated and collaborated with project team members to analyze business needs and delivered artifacts as needed:- Business Requirements Document, Use Cases, Traceability Matrix, etc.
• Conducted extensive requirement analysis sessions and facilitated sign off from stake holder, project sponsors and users along with perseverance to ensure Technical Leads understand the business requirements through BRD reviews
• Engaged with global systems architect and functional analysts for various divesting and retiring legacy global applications infrastructure.
• Performed Gap Analysis and provided technical documentation consisting Networking, Security, hosting and other global information for home grown applications.
• Used HP Quality Center (HPQC) as a test management tool in defining releases, documenting requirements and test cases and mapping requirements with test cases, defect reporting and analyzing test results.
• Prepared and reviewed Test scripts, Call Scripts and Requirement traceability matrix in HPQC
• Thoroughly studied the requirements for the process re-engineering and Change Requests.
• Coordinated Risk Management (establish monthly risk management reviews, record risks and mitigation strategies, ensured risk management strategies are implemented)
• Excellently performed data analysis using SQL server 2008 and SSIS (Relational Database)
• Initiated and managed Real-Time applications and Real-time Operation Centers data segregation documents from the scratch for consumers and merging entity and business partners for ‘To-Be’ state of Applications.
• Worked independently with users, third party application developers and system architectures to define concepts for As-Is and To-Be infrastructure for divesting real time applications and its business units while successfully engaged in multiple projects simultaneously
• Designed flexible project foundations enabling rapid implementation of new website capabilities
• Liaised between the businesses and networking team to provide the analysis of SharePoint migration plan from version of new application tier for divestiture project.
• Used SharePoint- 2007 and 2010 for documentation and team related repository, while HPQC for defect tracking and solutions and SAP for back end processes.

Environment: Oracle, Business Objects, MS Visio, MS Project, UML, Balsamiq Mockups, JIRA, SAP, HP Projects, SharePoint 2010, HPQC, Microsoft Excel, Microsoft Word, Microsoft Power Point, Microsoft Access.

Confidential, Fargo - ND

Business Analyst/Scrum Master

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Conducted extensive requirement analysis using Rational requisite pro and other IT tools for requirement management.
• Wire framed documents and BRDs with the help of the BalsamiqMockup Repository and SVN repository.
• Prepared documentation for web operations services for application management, custom development, and business process outsourcing for clients as a part of the CMS enhancement for web services.
• Used XML for Back end data interpretation on APIs.
• Initiated and managed BobSwap2 part - an application from the scratch for swapping orders and changing Dealer order management.
• Analyzed data regarding
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Used SDLC (System Development Life Cycle) methodologies like the Agile and the waterfall.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Created and documented Gap Analysis for SharePoint migration project for new LOB Doosan Heavy by indicating limitations, maintenance needs, costs and other functional requirements and solutions.
• Knowledge of and experience with SQL monitoring using native and 3rd party tools.
• Extensively used HPQC as test management tools in defining releases, documenting requirements and test cases and mapping requirements with test cases, defect reporting and analyzing test results.
• Documented Risk mitigation factors and Financial Risk management for new LOB of Doosan Heavy.
• Concurrently used PL SQL, SQL server and other MS RDBMS (SSRS, SSIS) products for data analysis and
• Used Confluence for project issues and back end process integration and documentation.
• Intensively used Hybris products for various day to day dealer portal issues and backend solutions and SAP integration.
• Conducted order management feasibility analysis and facilitated JAD sessions for redesigning of the supply chain management using Hybris products.
• Tested thoroughly the new web application for Doosan Heavy business and validated the changes.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, Regression Testing,Unit Testing for the new web application on front end and backend as well, gathered and documented User Manuals and Business Rules.

Environment: Oracle, SQL, SSRS, SSIS, MS Visio, MS Project, UML, Balsamiq Mockups, HPQC, JIRA, Confluence, SharePoint, RUP, Microsoft Excel, Microsoft Word, Microsoft Power Point.

Confidential, Portland - OR

Sr. Business Analyst/Scrum Master

Responsibilities:

• Coordinated participation and sign-off of various business partners and customers.
• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Worked with ATG commerce architects and developers and have a complete understanding of the ATG suite
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Conducted extensive requirement analysis for SharePoint repository migration for versions
• Performed business using case wise modeler.
• Provided documentation for web operations services for application management, custom development, and business process outsourcing for clients as a part of the CMS enhancement for web services.
• Thoroughly studied the requirements for the process re-engineering
• Captured requirements for Biztalk messaging server
• Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities
• Conducted order management feasibility analysis and facilitated JAD sessions for redesigning of the supply chain management using Hybris products.
• Created Activity Diagrams, Sequence Diagrams and ER Diagrams.
• Worked on HPQC for Version Controlling on mapped test cases to the specific requirements to maintain up to date changes in the Documents.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Environment: Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Business Objects, Test Director, Load Runner Rational Rose and Requisite Pro, MS Visio, MS Project, UML, XML, Rational Clear Quest, HPQC, Microsoft Excel, Microsoft Word, Microsoft Power Point.

Confidential - Bentonville, AR

Business Systems Analyst

Responsibilities:

• Coordinated participation and sign-off of various business partners and customers.
• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Worked with ATG commerce architects and developers and have a complete understanding of the ATG suite
• Analyzed updates of technical documentation such as users manuals, system documentation, and training materials regarding ATG product catalogues as per the project needs
• Prepared reports on analyses, findings, and project progress, and presented results to management and customer personnel for e-commerce applications.
• Utilized the 80-20 rule to prioritize and in corporate the critical features. Used Time-Boxing techniques to finish within set time frames.
• Was involved the creation of new E-Commerce Products (Arrival Notices and Customized Reporting)
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in Prioritizing the defects and writing business requirements to resolve them.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Interfaced between Business new product builders and System platform builders.
• Worked with systems area to translate business needs into system requirements.
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.

Environment: Rational Rose and Requisite Pro, MS Visio, MS Project, UML, XML, Rational Clear Quest, Rational Clear Case, RUP, Agile, ATG Suite, Microsoft Excel, Microsoft Word, Microsoft Power Point.

Confidential, Springfield- MA

Business Analyst

Responsibilities:

• Conducted requirement gathering sessions with the Information Technology team.
• Attended JAD sessions for Requirement Validation to gather requirements for the new MMIS.
• Developed Use Cases, Activity diagrams and Sequence diagrams from the requirements based on the UML methodologies using MS-Visio.
• Involved in the design and development of User Interfaces (UI) using HTML, JavaScript and JSP.
• Requirement Traceability Matrix (RTM) was maintained through RequisitePro to keep the timelines and milestones in check.
• Helped the testing team in carrying out manual testing and also assisted in writing test cases and a Test Plan.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
• Bugs that would enhance the usability of the application were logged using Rational ClearQuest.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Tested the features and functions based on priority using Rational Quality Manager.
• Involved in preparing a simple and detailed User manual for the application, for an intended novice user.

Environment: Rational Requisite Pro, Rational Rose, UML, MS-Project, MS Visio, Java, MS Office, Windows XP, Microsoft SharePoint, RQ, RAD

Confidential - Irving, TX

Business Analyst

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
• Met with client groups to determine requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business requirement Document.
• Documented the user requirements Analyzed and prioritized them and converted them as system requirements that must be included while developing the software.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution.
• Tracked change requests and monitored workload and schedule.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
• Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.
• Authored progress and completion reports which were then submitted to project management on a weekly basis in MS project.
• Upgraded e-commerce web site engine by managing resources and responsible for installing new software version to increase site uptime by 3%.

Environment: Java,, Windows 2000 Advanced Server, Oracle Platform, MS Visio, RUP, Agile, Rational Rose 2002, ATG, Rational Clear Quest, Rational Clear Case, Rational requisite pro, rational test manager, Rational Robot

Confidential

Junior Business Analyst

Responsibilities:

• Conducted meetings and arranged sessions with Client IT staff, Project Managers, Supervisors and stake holders to gather business needs of the client, Operational information and improvements.
• Worked on the B2B, B2C and web application components.
• Assisted in preparation of financial related business documents.
• Converted Business Required Documents (BRD) in to System Requirement Specification Documents (SRS).
• Provided assistance in reviewing the documents and analyzed to help improve the procedures.
• Examined the existing business models and flow of data in the business
• Interacted with developers to ensure technical compatibility and user satisfaction.

Environment: SQL Server 2000, Rational Rose, MS Office, MS Access, MS Visio.