SUMMARY

• 8+ years of experience as a Business Analyst/Business System Analyst in industry domains including Hospitality, Retail & e - Commerce, and GIS. Experience with re-engineering and implementation projects. Extensively involved in Data Governance process.
• Highly proficient in working with users and stakeholders to elicit, analyze, communicate and validate requirements using Joint Application Development (JAD), Rapid Application Development (RAD), and Brainstorming sessions, Identify Functional, Non-Functional, and Business Rules, and then subsequently model them.
• Skilled in business process analysis (use case, user experience design, storyboards, wireframes, user profiles and user stories) and mapping ( Confidential analysis) techniques, Root Cause Analysis, conducting Joint Application Development Sessions, SWOT analysis, Cost Benefit analysis and ROI analysis.
• Worked in various technologies such as XPATH, CSS, XML, and HTML.
• Knowledge of ITIL V3 SME to provide expertise on Problem processes and Business Process Management.
• Key contributor to projects by leading the analysis, design, and implementation of solutions.
• Experience working at Project Management Office (PMO).
• Proven experience with end-to-end business process mapping, business and technical requirements analysis, business planning, modeling, verification and methodology and product development.
• Clear understanding and innovative in designing the Burndown Charts.
• Experienced with Enterprise Resource Planning (ERP).
• Preparing, interpreting, inspecting and revising drawings, plans, diagrams, maps and charts using ‘ArcGIS software’, which is a GIS tool.
• Collect, store and analyze data needed for supply chain metrics in identification of root cause for continuous performance improvement.
• Create supply chain performance reports, ad-hoc analysis, and dashboards.
• Experience in providing consistent evaluations for new functionality opportunities within CRM application to support business process reengineering efforts.
• Facilitated ongoing Steady State business processes for deployed CRM solutions and conduct regular status
• Extensive hands-on experience in eliciting, defining, documenting, business, functional, non-functional requirements, decomposing high-level information into details and in critically evaluating information gathered from multiple sources.
• Worked on several RFP projects for various companies. - Managed, researched, wrote and edited multiple product responses for Request for Proposals (RFP), Request for Information (RFI), Request for Quotation (RFQ), Statement of Work (SOW) and Standard Operating Procedures (SOP).
• Skilled in Analysis and Design with experience in creating Use Cases, Class Diagrams, Activity Diagrams, Sequence Diagrams, Unified Modeling Language (UML) using MS Visio and Enterprise Architecture.
• Demonstrated ability to work actively with different Design Tools to create Use Cases and UML diagrams such as Use case diagrams, Work Flow Diagrams/Process Flow Diagrams; and E-R Diagrams, Swim Lanes, and Data Flow Diagrams.
• Experience with databases like Relational Database Management Systems (RDBMS), Oracle, PeopleSoft and MS Access.
• SQL with solid understanding of primary, foreign key constraints, strong and weak entities & attributes. SQL tools with a working knowledge of relational databases and structure.
• Proficient in executing Test Plans, providing Test Data, documenting Test Cases and in performing User Acceptance Testing (UAT).
• Experience with various Software Development Life Cycle (SDLC) Methodologies such as AGILE (Scrum), Iterative & Incremental Development, RUP Iterative, and Waterfall Model.

TECHNICAL SKILLS

Domain: Hospitality, Retail & e-Commerce, and GIS

Methodologies: Agile, Agile/Scrum, Waterfall

Business Modelling tools: MS Visio, Enterprise Architecture, Balsamiq, Pencil, Blueprints, Power Designer

Testing Tools: Selenium Web Driver, TestNg

Bug Tracking Tools: HP Quality Center/ ALM, Jira, Clear Quest, BugZilla, Rally

Document Creation/Management: MS Office - Word, Excel, Outlook, PowerPoint, MS Project

CRM: Salesforce, PeopleSoft

BPM tools: Pega

Content management: MS - Share Point

BI/ Reporting tools: Crystal reports, Cognos, Informatica, Business Objects, Tableau

Database: Oracle, MySQL, SQL, NoSQL, Mongo

Language: HTML, XML, Java, SQL, ASP.Net

Operating System: Windows, Unix

PROFESSIONAL EXPERIENCE

Confidential, Atlanta-GA

Business Systems Analyst

Responsibilities:

• Administrated and monitored the company's Salesforce CRM application.
• Involved in creating Confidential analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Integration of multiple WiFi, Bandwidth and hotel vendors was done on a salesforce platform called community page and Confidential market place.
• Worked closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Participated in customer/vendor engagement programs.
• Documented and mange development of Salesforce instances to build a robust application to deliver the Worldwide Sales initiatives.
• Involved in all phases of Software development life cycle (SDLC) using Agile Scrum methodology.
• Participated in daily SCRUM meetings to discuss the bottlenecks and the tasks status.
• Prioritized enhancement items, maintain backlog for Sprints. Work as a Product Owner to focus on user needs and collaborate accordingly with technical team
• Development of UAT testing strategy and plan for Corporate Account Offload
• Creating the Sitecore objects like renderings, templates, placeholders and content node
• Facilitated QA testing on downstream mainframe application for data accuracy.
• Log and track identified issues through closure leveraging the Confidential governance process
• Subject matter support analyst for training and communications related activities
• Support deployment and usage of Confidential project management processes, tools and templates
• Document and create process flows and data flow diagrams for changed functionalities.
• Created various reports (summary reports, and matrix reports), charts, dashboards to better utilize Salesforce as a tool and configured Reports for different user profiles based on the needs of the organization.
• Develop software roadmap to communicate timeline of future requirements to leadership and key stakeholders
• Analyzed service performance indicators, market and industry trends, and historical reports, service loopholes to be able to propose and recommend solutions and remedies appropriately.
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.
• Have experience in conducting training to end users, demonstrate and articulate best practices of effective use of the application, have created training manual.

Environment: Saleforce.com platform, Data Loader, Jira, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services Security Controls, Windows XP, Moqups, Balsamiq.

Confidential - Seattle, WA

Business Systems Analyst

Responsibilities:

• Lead solution design and support efforts for Sterling Order Management solution.
• Overseeing the offshore endeavors of a 5 members offshore team. This included:
• Identifying the issues/bottlenecks faced by the team and address/report them via interfacing on a daily basis with the onsite team.
• Status reporting on behalf of the offshore team to the onsite team/client.
• Worked with Business Users, Customers and Subject Matter Experts (SMEs) to understand the existing system and the current business process and methods to identify deficiencies and areas for improvement and enhancement.
• Extensive use of MS Project, MS SharePoint (used as the library for Project documentation and the communication of Project information)
• Gathered requirements for Order management, Warehouse management system (WMS), Ecommerce B2C and B2B portals.
• Requirement Analysis with Use Case Diagrams, Activity Diagrams, GUI Screen Mockups, Wireframes and Workflow analysis for Web Based Application Development.
• Create workflows and wireframes using MS Visio.
• Diverse experience in IT industry with focus on Ecommerce, Retail and Supply chain domain.
• Helped in implementing the catalog shopping cart through mobile payment gateway.
• Worked with the internal ecommerce and web development teams to design the most effective ecommerce solution to meet business objectives.
• Proficient with Ecommerce Content Management System and POS - Point of Sale systems.
• Excellent understanding of Multi-Channel Fulfillment & Inventory Management, Order Management and Omni-channel retailing operations.
• Manage the publication process of new and revised Web content for the Confidential web site using HTML and Content Management System.
• Content authoring using Web Content Management System(WCMS) templates and components, preferably Adobe CQ editing ability HTML.
• Reviewed all program Web Content before it enters eClearance and provide edits/comments back to programs.
• As a scrum master I conducted one-to-one meetings and Web-Conferences as well as JAD sessions with different stakeholders; analyzed and came up with suggestions providing consistent process for the communication, escalation, and resolution of issues.
• Support for a major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain.
• Provided strategic support to project manager in area including engineering, quality, supply chain, and manufacturing support for sales / marketing.
• Extensive use of Adobe Web Analyst/Omniture Site Catalyst for web-site analysis.
• Experience with data mapping for migrating the commerce website from the old platform to ATG.
• Served as a Scrum Master in developing project timelines/deliverables/strategies for effective project management during Sprint Meetings.
• Involved in implementing Omni channel point of sale (POS) and upgrading Order Management System (OMS) with third party vendor support.
• Worked in digital marketing on social media (Facebook, Twitter, You Tube, Google+) and actively involved in Search Engine Optimization (SEO), synonym mapping and product categorization for creating and implementing new digital marketing campaign.
• Worked closely with the QA Team and played a key role bringing in best practices of test driven development in an Agile environment.
• Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled by the application.
• Partnered with Ad Sales, Digital Content/Production, Brand Marketing, Research and On-Air Marketing Teams to respond to RFPs (TV, WMS and 360) that maximized client ROI and fulfilled the objectives of the advertiser and the USA brand.
• Actively participated in Smoke Testing, Post Production Validation (PPV) and handled issues appropriately.
• Prepared detailed user manuals and conducted training sessions.
• Acted as SPOC (Single-point-of-contact) at offshore for any functional aspect of the IBM Sterling OMS application and its features for the assigned module.

Environment: Agile Scrum Methodology, Smart Draw, Confidential Analytics, Microsoft Visio, JIRA, Oracle DB, Java, SQL, IBM Sterling Order Management System (OMS), Adobe Web Analyst/Omniture SiteCatalyst

Confidential - Rockville, MD

Sr. Business/Systems Analyst

Responsibilities:

• Conducted Interviews and Brainstorming Sessions with stakeholders (application users, subject matter experts etc.) to gather requirements and end user perspectives in order to identify deficiencies and areas for improvement & enhancement.
• Documented and analyzed the business process for receiving and processing customer sales based on "Opportunity to Order" and covers business-to-business (B2B) and business-to-consumer (B2C) sales.
• Made sure that the implemented (POS) point of sale system aligns with the objective of the company.
• Involved in development and testing of POS Point of sale systems and applications for Payment Card Industry (PCI) Compliance initiative.
• Worked with marketing department of the company for SEO (Search engine Optimization), description and Search Engine Marketing.
• Developed task flows and wireframes for an upgrade to a system used by underwriters to manage excess policies.
• Focused on enhancing the user experience; worked closely with the technical and programming team to prepare Screen Mock ups, User Interface designs using wireframe prototype for this E-commerce mobile/web redesign.
• Using Confidential Analytics, conduct SEO and enhanced the existing web portal by re-engineering search, sort, list, shopping cart, cancellation, payment processor and payment gateways.
• Identified As-is and To-be process maps as part of Confidential Analysis for new functionality requirements, and thereafter prioritized them in order to align them with the project roadmap.
• Conducted JAD sessions with supply chain management and development team to brain storm Point of Sale (POS) and Inventory and Order Management System (IOMS).
• Participated in Daily Standup Scrum meetings and worked with the team in resolving issues that could potentially cause delays in the sprint completion.
• Served as a Scrum master and conducted sprint planning, review and retrospective meeting.
• Worked with B2B ecommerce with advance online selling, merchandizing, personalization and targeting capabilities.
• Collaborated with Product Owners to write up and prioritize customer centric documents like User Stories for Product Backlogs.
• Developed digital strategy plans for B2B clients following the Digital Analytics skills.
• Analyzed and managed Supply Chain reports, dashboards and performance metrics.
• Wrote copy for the digital team site and encouraged user adoption of the site.
• Worked as a digital analyst for management and development of creative services and digital marketing.
• Assisted Content Author Support and responsible for training and supporting content authors providing Web Content from throughout the organization
• Collaborated with program staff to create HTML web pages using the Percussion Web Content Management System; make minor changes.
• Assisted web content teams in reviewing the Web Content for accuracy and readability.
• Created Burn-down Charts to monitor the completion of work within the time-boxes.
• Conducted Task board, Poker Planning session to decide on the duration of each sprint cycle.
• Optimized and deliver content for mobile devices for B2B and B2C models.
• Facilitated the developers in creating a user friendly website by adding more filters and also optimized navigation to help customers in locating the products easily Good knowledge on content delivery network.
• Participated in the testing of B2B and B2C websites, including creating test plan and test cases, executing test cases (including regression and ad-hoc testing), and defect management.
• Create and review test plans and test case for UAT sessions. As well as conducting UAT sessions.
• Strong experience in preparing User Manual to ensure successful training and knowledge transfer to Client Service Representative Management.

Environment: Agile Methodology SCRUM, MS Visio, MS Office Suite, Oracle ATG, Java, Confidential Analytics, SQL, Just-In Mind, Smart Draw, Jira

Confidential

E-commerce Business/Systems Analyst

Responsibilities:

• User Requirements gathering by interacting with stakeholders and other management personnel to get a better understanding of the Business Process.
• Worked with Subject Matter Experts by asking detailed questions in the form of questioners and carefully record the requirements in a format that can be reviewed and understood by both business and technical people
• Elicited and analyzed the business requirements of client implementing Customer relationship management(CRM) module to maintain 25 million records of customer data per month
• Performed project management activities including work estimation for client's requirements and authored Business process documentation, business requirement documentation(BRD)and customer requirement specifications(CRS)
• Provided consistent evaluations for new functionality opportunities within CRM application to support business process reengineering efforts.
• Facilitated ongoing Steady State business processes for deployed CRM solutions and conduct regular status.
• Collect, store and analyze data needed for supply chain metrics in identification of root cause for continuous performance improvement.
• Create supply chain performance reports, ad-hoc analysis, and dashboards.
• Conducted walkthroughs and inspection meetings with the stakeholders and other management teams in the finalization of the User Requirement Documentation
• Prepared Business Requirement Documentation based on URS, and converted the Business Requirement Documentation to Functional Requirement Specification
• Wrote Use Case Specifications after identifying the Business requirement
• Conducted Joint Application Development sessions to gain consensus on various issues related to the project. Acted as a facilitator and also as a scribe on different occasions
• Involved with the management, Development and the QA Team members in the Project Planning Phase
• Launched A/B testing platform & processes.
• Involved in the gift registry initiative and roll out for POS.
• Managed all the requirements in JIRA, making requirements available to all teams
• Created process flows for the business logic of the trading process on the STP solutions and the API using MS Visio
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Monitor client expectations through client involvement and communication throughout the lifecycle of the project, educate clients and stakeholders on the benefits and risks associated with the project
• Lead and provide strong direction to development team in understanding and implementing requirements
• Involved during the User-Acceptance Testing of the application and interacted with end-users, management and development team in order analyze the risk involved in the updating of the existing system

Environment: JIRA, Confluence, Visio, Lucid Chart, MS Word, Excel, PPT, QC

Confidential

Project Analyst

Responsibilities:

• Preparing, interpreting, inspecting and revising drawings, plans, diagrams, maps and charts using ‘ArcGIS software’, which is a GIS tool.
• Work closely with end users to identify GIS requirements. Document, review, analyze and evaluate business processes, systems and user needs.
• This ‘ArcGIS software’ is a designing tool which can model Confidential Earth to visualize them within their larger landscape context. It is very easy to go back and forth for designing of Confidential Earth using ‘ArcGIS software’ which keeps a track of the development of your site & further development of navigation, maintaining and database-related applications on Confidential Maps and Confidential Earth.
• Update spatial data and load new GIS data into the geo-database. Ensure attributed information is properly saved and written as per the rules, regulations and policies of the company.
• Worked on statistical analysis and GIS analysis for entire Confidential Earth.
• Assisted technical teams on LDAP and OTP management for employer authentication.
• Developed business requirements document (BRD), User stories and functional requirements
• Reporting map issues is to resolve maintenance request, submitted by users on Confidential Maps. These RMI’s (Report Map Issues) are reported on Confidential Maps.
• Writing test cases on a regular basis during a change or writing the entire test case from beginning when a tool is added
• Liaise with team members (Development Team, Technical Support, & Business Support) in order to resolve the issues
• Involved in Test reporting on daily, weekly basis through company prescribed format.

Confidential

Quality Assurance Analyst

Responsibilities:

• Compile bug reports and requests for new feature updates that could increase productivity.
• Prepare weekly and monthly reports summarizing the performance statistics of the team. Responsible for maintaining the productivity and efficiency scores of the entire team
• Prepared newsletter reports for completion of work before the deadline.
• Conducted feasibility study and performed Confidential analysis for the proposed enhancements
• Created UML Models such as Activity Diagrams and Flow Diagrams using MS Visio
• Preparing presentations based on business requirements.
• Accountable for formulation & execution of Test Cases
• Perform Regression testing, Re-testing, Exploration testing
• Involved in the preparation of Negative test cases
• Generated Test Reports
• Liaised with developers to resolve the defects
• Involved in developing and executing system and UAT test plans; developed and maintained the test scripts with the necessary screenshots for reporting purposes.
• Reporting Bugs on Buganizer overseen the validation cycle

Environment: ArcGIS software, ArcGIS Toolbox, ArcMap Toolbar, Windows XP, SQL Server, MS Visio, MS Project Plan, MS Office Suite, MS Word, Excel, PPT, QC.