SUMMARY

• Over 6.5 years of experience in I.T., with experience Years working as Business Analyst/Salesforce Business Analyst
• Comprehensive knowledge of Business requirements, Analysis, Use case Modeling
• Experienced in working with clients to map out their existing Business Processes and providing system - based solutions that increase efficiency and reduce operating costs.
• Experience in the Salesforce.com CRM that includes Business Analysis, Administration, Configuration, Implementation, Development and Support experience.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
• Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.
• Active involvement in all phases of System Development Life Cycle(SDLC)
• Strong documentation skills, produced high level business requirements document(BRD), Activity Diagram, Use Case Modeling
• Proficient with MS Visio, MS Word, MS Excel, MS Power Point, and MS Outlook
• Excellent skills in requirements elicitation and definition of business requirements using tools like Joint Application Development/Requirement (JAD/JAR) sessions, conferences, survey questionnaires for the documentation of requirements in Industry standard Business Requirement Document(BRD)
• Provided assistance to clients in developing materials; recommendations, enhancements, and identification of new business requirements
• Excellent and effective communication skills in mediating the requirements to developers, clients, stakeholders and management team
• Good understanding of HIPAA, EDI
• Excellent writing skills in generating business requirements documents, Use Case Specifications test plans

TECHNICAL SKILLS

Analysis and Methodology: Rational Unified Process (RUP), UML, SDLC, Use Cases, and Joint Application Development (JAD)

Administrative: MS Office (Word, Excel, PowerPoint, and Outlook)

Tools: /Utilities: MS Visio, Adobe Acrobat, WebEx, MS Office, Photoshop, Dreamweaver

Software Languages: C++, HTML, Apex, Java,.Net

Development Tool: Eclipse, Sandbox

Operating System: Windows 9X, XP, 2000, Vista.

Other: Data Mapping, SQL, SDLC

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Business/Systems Analyst

Responsibilities:

• Liaison between the business client and technology team—developers, system architecture, and QA Testers
• Responsible for complete Software Development Lifecycle (SDLC) using the agile iterative development Methodology. Interacted with the end users and participated in the SCRUM meetings
• Gather requirements through interviews with the client and referring to existing documentation and procedures
• Translate business requirements into functional specifications and creating High Level
• Design documents
• Perform GAP Analysis of the ‘as-is’ and ‘to-be’ system
• Extensively engaged in managing the project SharePoint and create a structured and logical project document repository
• Create Data Flow diagrams and process flow diagrams to facilitate better system understanding
• Responsible for redesigning the Artificial Intelligence (AI) SharePoint to make it more user-friendly
• Conduct surveys and interviews to identify areas of improvement in the SharePoint
• Design wireframes using MS Visio
• Work closely with Project manager to keep track of timeline and budgeting
• Create a weekly project status report to track the project progress and observe bottlenecks for review of top management
• Oversaw corporate compliance requirements: analyzed data to identify and communicate to around 700 impacted users, then tracking and managing user responses to ensure 70% compliance before restricting access to Disaster Recovery Environment
• Tracked user responses to keep count and direct issues to support team
• Communicate with Vendor Managers to establish communication channels for different Vendor Applications
• Identify and communicate with Vendor Application points of contact to retrieve crucial support information
• Document procedures to engage vendors for Level 3 Support
• Liaison between Access Management Team and Level 3 Support—involved in Case Management Initiative as part of the Project New BAC
• Extensively use MS office communicator and MS Live Meeting to conduct and participate in various project meetings

Confidential, Round Rock, TX

Business system Analyst/Salesforce

Responsibilities:

• Documented and elicited functional and non-functional requirements
• Interacting with stakeholders and developers to ensure needs are transcribed as required.
• Content management using visual studio.
• Experience on implementation of sales and service cloud.
• Extensive experience in salesforce.com Application set up activities and customized the application to match the functional need of the business.
• Created reports and dashboards designed for advisors and managers to get insight into key performance measures to meet the business needs
• Preparing and discussing UML and case cases with business and technical team.
• Preparing reports and documents to capture process changes and flow diagrams.
• Transcribing data from SharePoint to Visual studio.
• Conducting JAD sessions to ensure smooth development process.
• Tracking changes through Salesforce.com and documenting the same.
• Using agile/waterfall methodology in the development process and making sure other team members follow the same.
• Helping the developers to use waterfall/agile methodology while working on requirements.
• Performing mock test during UAT and testing defects using quality center.

Confidential - Atlanta, GA

SalesForce Business/ERP Consultant

Responsibiilities:

• Created Custom objects and fields- Leads, Marketing, Compaign, Dashboard, Sales, Account etc.
• Configured security and organizational hierarchy for sales for salesforce implementation.
• Customized page layouts for Salesforce standard and custom objects.
• Configured Reports for custom objects and associated them to Dashboard.
• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degreee of complexity.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Used SOSL and SOQL queries during the data migration and custom development.
• Implemented social platofrm Salesforce Chatter to 800+ Users.
• Customized agile methodology in a service based, reverse mortgage specialized for seniors.
• Perform Map and Gap Analysis and enhance the project preparation by creating various business documentation
• Conducted JAD Sessions to gain firm understanding of the client’s view of the business, it’s problems, opportunity and requirements.
• Participants in all the phases of SDLC including requirement gathering, Design and Analysis of the customer specifications, Development and customization of the application.
• Analyzed the business processes for the three divisions in the organization that are using sales force.
• Redesigned the old sales force architecture to new design based on best practices.
• Organized business and end user meetings for discovery, business needs gathering and gap analysis.
• Focused on Cycle time reduction during the process between the leads through opportunities, processing, funding, underwriting and till post-closing.
• Set up visibility securities like roles, profiles, field level securities. Set up person accounts in sandbox.

Confidential, Troy, MI

Technical Business Analyst Consultant

Responsibilities:

• Responsible for owning the requirement gathering and documentation activities for new functionality/feature implementations, updates to the existing feature/functionality enhancements and new reports (as needed by the business) in salesforce.com implementation.
• Responsible for “Social Media Integration” project requirements to integrate the application with Facebook, LinkedIn etc.
• Worked with business to document and implemented existing sales and future sales related reports.
• Responsible for project status reporting for the management.
• Responsible for test cases creation for new features.
• Responsible for testing the features.
• Worked with the training team to help in the creation of training videos and training content.
• Responsible for business consultation services including requirement gathering, system designs and automation process analysis

Confidential, NJ

Business Analyst

Responsibilities:

• Participated in gathering user requirements and preparing BRD documents
• Translated business requirements to technical staff to ensure the requirements are incorporated into the system design
• Identified and documented the 5010 conversion requirements
• Conducted GAP analysis to identify new requirements, modify the existing requirements and upgrade into new mandates required by 5010 for transactions 834, 835, 270/271 and 278
• Created end to end process flows, and activity diagrams
• Used MS Visio and UML for generating activity diagrams
• Involved in the development of processes and systems to support HIPAA 5010 compliance
• Involved in Medicaid business configuration with primary focus on claims adjudication, provider, member enrollment
• Reviewed and executed feature test cases and ensure that feature testing validated the business technical requirements for system implementation

Confidential

System Engineer

Responsibilities:

• Define functional specifications for new features or products and develop control software requirements.
• Lead the design and evaluation of rapid manufacturing systems which includes mechanical, electrical, software and process development.
• Develop and test models of alternate designs and processing methods to assess feasibility, operating condition effects.
• Research, design, evaluate, install, and maintain systems and processes to meet requirements, applying knowledge of engineering principles.
• Involved in gathering requirements, analysis and design.
• Held responsibility for production support.
• Regualar activities include upgrading the application as per requirement, work with the vendor to troubleshoot issue with the product, on call support, maintaining the application that includes manager and agent software upgrade, applying software fixes.
• Develop and maintain team’s intranet website used for receiving customer’s request and also to update and maintain the knowledge base in the website.