SUMMARY

• Around 8+ Years of extensive experience in Insurance, Finance and IT development projects:
• Proficient in Information Technology Infrastructure Library (ITIL) Life cycle
• Highly skilled in Software Development Life Cycle
• Excellence in Project Coordination, Technical Coordination and Implementation Planning
• Expertise in Software components deployment activities with sound knowledge of ITIL processes
• Strong focus on project deadlines, key milestones and Implementation activities
• Strong organization skills and attention to detail, Excellent Documentation skills
• Expertise in Issue and Risk Management, Incident and change management and metrics based performance reporting.
• Excellent Problem solving skills and proficient in coordinating the Implementation problems
• Experience in Implementation Test Activities.
• Worked UI Mockups, wireframes, ER diagrams and conducted user experience feedbacks
• Extensive experience with Object - Oriented Analysis and Design using UML tools (Rational Rose and MS Visio) to implement Use-Case Models, Use-Case Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams and Class Diagrams. worked on data migration projects to migrate from Lotus Notes to SharePoint 2010 during which included migrating 200+ applications. Comprehensive experience in creating gap analysis from “As-Is” to “To-Be” process.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Expert in creating report with the help of SQL and also wrote SQL queries for data manipulation.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Ms Access, MS Visio, technical assessment tools, and Data warehousing concepts.
• Actively involved in developing, executing and managing User Acceptance Testing (UAT).
• Comprehensive experience in writing Test Plans and Test Cases.
• Professional expertise in Structured Query Language (SQL) queries
• Ability to perform UAT, Integration and Functional Testing.
• Excellent oral and verbal communication skills and presentation skills.
• Ability to meet deadlines and handle pressures in multi-task and fast paced environment. Detail oriented with strong analytical skills.
• Involved in SharePoint 2010 Application Development
• Ability to use my knowledge to determine (OOTB) out of the box functionality, per the business user need or requirement of the project
• Well versed in Status Tracking, Reporting & Escalation
• Outstanding ability to facilitate project status meetings - Identified agenda items, Compiled meeting materials, captured meeting minutes and action items.

TECHNICAL SKILLS

Methodologies: ITIL Life Cycle, Software Development Life Cycle

Business Modeling tools: Microsoft Visio, MS word, MS Excel, MS PPT

Operating Systems: Windows 95/98/NT/2000/XP/Vista

Platforms: Mainframe, Java

Tracking Tools: MS Project, Excel, Visio, Clear Quest, Quality Center, Sharepoint

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Implementation Coordinator/ Business Analyst

Responsibilities:

• Coordinate project Implementation activities for all Major/Minor releases as per ITIL
• Coordinate Fix-Pack / Emergency fixes for any defects arising out of the planned implementation
• Build the implementation environment for Implementation test
• Coordinate Implementation test along with Test team, System Analysts, Business Analysts etc.
• Coordinated the defects occurred during Implementation test and redeploy the components to test environment if needed.
• Created BRD, FRD, UML, Used Cases, Class Diagrams, Activity Diagrams, Data Flow Diagrams, Software Requirement Document using EA Enterprise Architect and MS Visio.
• Created UI Mockups, wireframes, ER diagrams and conducted user experience feedbacks.
• Worked on Agile and SCRUM SDLC methodologies while developing DBF to SQL ‘Data Reporting Transformation’ project
• Create Project level Implementation deliverables such as Project Implementation Plan, Implementation Test Plan, Checkout Plan, Backout Plan, Communication Plan, Implementation Schedule etc.
• Identify the different platforms involved with the project like Mainframe, JAVA etc. and follow the deployment processes for each platform
• Create the required project specific approval packages such as Implementation Approval Package, Validation Approval Packages etc.
• Identify the Impacted Configuration Items based on discussion with System Analysts and communicate that to Change & Release Management
• Create the required change records and associated tasks for the Projecct Implementation by following appropriate Change Management Processes
• Explain the project changes to CAB (Change Advisory Board) and take their approval for all the changes
• Provide regular status updates to Management team for Project Implementations and Project Management.
• Follow the Problem Management and Incident Management processes for the issues occurred after implementation of the project.
• Utilized Requisite Pro for preparing the Business requirements document.
• Created data models and business process models using Rational Rose. Followed top down leveled technique for building the Business Process Models.
• Worked on creating the UI for SAP Capital IQ Portfolio Management, Reporting & Charting Module and Investment Research Module.
• Proficient in developing efficient business relationships with various client teams in order to process and support requirements, develop tactical and strategic plans to implement technology solutions, and effectively manage client expectations.
• Coordinated projects with Property & Causality, Auto, Fire, Bank, Data, Health, Life & Mutual Funds.

Environment: RUP, Rational Requisite Pro, Rational XDE, Rational Clear Case, Clear quest,, Windows 2000, JAVA, IIS, XML, Adobe Acrobat Writer, HTML, SQL server, MS office suite.

Confidential, Bloomington, IL

Business Analyst

Responsibilities:

• Worked with Project Team to determine Key Project dates (go-live dates)
• Worked as a Change Agent and follow the Change Management Processes
• Analyzed the project requirements at high level and prepared Implementation Strategy
• Created project deliverables such as Implementation Plan, Implementation Test Plan for Project Implementations
• Built the simulated environment for Implementation testing
• Coordinated the technical and testing issues related to the project
• Coordinated the Implementation Test along with Test Analysts
• Coordinated with Technical Analysts to send out the Implementation Communication to Project Stakeholders
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in requirements traceability matrix (RTM) using Requisite Pro. Performed user interviews, JAD sessions.
• Wrote user requirements specification (URS) and Functional requirements specification (FRS) Documents as per the Business requirements and process flow.
• Performed activity based Cost Analysis and ROI and NPV calculations.
• Developed UML Use Cases for the application using Rational Rose and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
• Developed Process (DFD) and Data (ER) models for the as-is and to-be systems.
• Actively involved in the UML based Class, Communication and activity Diagrams for certain modules of the application in collaboration with Design Team.
• Extensively interacted with both user group and development team in coming up with structured charts, Class and sequence diagrams.
• Interacted in the designing of Oracle database.
• Created deployment guide and checkout documents for Project Implementations and as well as managing projects
• Environment setup for Implementation testing
• Collected the Software Components information from the analysts and deployed them by following appropriate change management processes.
• Provided support to Product Verification team in resolving environmental issues.
• Coordinated the issues and risks to the project from an implementation perspective.
• Created the problem records for the issues occurred as part of project implementation and maintained the problem tracking document.
• Provided the Post Implementation Support for coordinating the problems occurred due to project implementations.

Environment: RUP, Rational Requisite Pro, Rational XDE, Rational Rose,, Rational Clear Quest, Base Clear case, Java, Oracle, DB2, MS Project, MS office suite.

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Represent a collection of diverse work efforts with significant business implications. Monitored performance for the success of ICP (Integrated Customer Platform), Sales Associated Management, Compensation, In Language and acknowledgment to support the use of E-signature and Voice electronic signature.
• Facilitated interviews, surveys, brainstorming sessions, focus groups etc to clearly understand the requirements.
• Hands on UML experience in using Enterprise Architect for creating use cases and activity diagrams with use of swim lanes to show different activities and interaction between the system processes.
• Conducted usability studies to understand the AS-IS and TO-BE business processes.
• Worked on MEGA Process BPMN version 2009, share point, SDAP tools. .
• Developed Test Plans and executed Test Cases, compared with Expected Results, and coordinated the user acceptance testing with the business users and the QA team to verify implementation of new features and enhancements.
• Worked closely with the Project Manager, business, development team and offshore team for the deliverables.
• Scheduled meetings, took meeting minutes and participated in planning sessions
• Assisted project managers to create project charters and define scope.
• Prepared project plans and executed organization resource activities.
• Tracked project timelines and resource utilization.
• Placed resource requests to resource managers
• Worked on primavera to allocate the resources for project mapping purpose. Tracking the resources hours providing charge codes for the assigned projects.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Worked on Resource Breakdown Structure (RBS), Work Breakdown Structure (WBS) and Gantt Chart for resource allocation and management. .
• Authored the product backlog for the complete project, derived User Stories for individual iterations, assigned tasks and allocated appropriate resources for completion and acceptance of individual stories
• Used SDLC (System Development Life Cycle) methodologies like the Agile and the waterfall.
• Teamed up with both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements
• Designed Business Flow Diagram

Environment: MS Project, MS Word, SharePoint, MS Excel, MS PowerPoint, MS Visio.

Confidential

Business Analyst

Responsibilities:

• Lead, coordinate and worked with Analysis, Design, Build phases of large scale Business critical projects with complex architectures
• Performed all phase of SDLC (requirements understanding, Technical design, design walk through, build, unit test, code review, integration testing, performance testing, regression testing, support QA/UAT, implementation support and post install warranty support).
• With excellent logical thoughts, I have analyzed very complex architecture in short span of time and have provided efficient solutions with proven results.
• Always planned and delivered before the expected schedule and I always strive beyond my realm of responsibilities to help my team meet schedules during crisis.
• Developed lot of automated tools which brought optimizations on recurrent process.
• Performed quality reviews (code review, test case/plan reviews, delivery reviews, gate reviews) to ensure quality and increase customer satisfaction.

Environment: UAT, QA, MS Project, MS Word, SharePoint, MS Excel, MS PowerPoint.

Confidential

Business Analyst

Responsibilities:

• Studied and assessed the clients systems andbusiness processes. Developed project plans and managed scope.
• Assisted in building a business analysisprocess modelusing Visio.
• Conducted JAD sessions for communicating with stakeholders and project directors.
• Linked business processes to organizational objectives, perform critical path analysis, and identify opportunities forbusiness process improvement.
• Communicated extensively with the clients and with different levels of management to identify requirements, use cases and to developfunctional specifications.
• Monitored client expectations and conducted user interviews.
• Performedrequirement analysis, went through all the use cases and workflows.
• Designed and developed Use Cases,activity diagrams,and sequence diagram using UML.
• Creating tables, indexes and designing constraints.
• Wrote stored procedures for report generation in SQL Server2005.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Environment: UML, RUP, MS Visio, Windows XP, Used case, MS Excel, MS Power Point.