SUMMARY

Senior level Business Analyst with experience in Project Management, Business Analysis, Systems Analysis and Internal/External consulting. Industry experience includes Insurance, Healthcare, Banking and Manufacturing. Key ability to bridge the gap between business and data processing areas. Track record of creating complex strategic systems which provides management with critical decision making data. Proven experience facilitating information gathering sessions, defining process flows, writing detail specifications and effectively communicating with stakeholders. Self-motivated, highly adaptable, personable and creative with excellent team building and problem solving skills.

ACCOMPLISHMENT HIGHLIGHTS

• Responsible for projected 3.6 million a year savings of medical payments. Initiated analysis and design of Medical database and processes tracking more than 180,000,000 of yearly spending.
• Initiated concepts which led to 200 reduction of commission payment errors, related to over 1 billion in yearly premiums. Also designed and implemented new reports to determine future trending patterns.
• Solely conceptualized, developed and implemented strategic system which became cornerstone system at bank. Tracked 22 billion of corporate assets. Used by senior management for portfolio trending, product analysis, forecasting, marketing, merger analysis and day to day operations.
• Junior Project Manager responsible for all Year 2000 systems work within the State of Connecticut for Fleet Bank. Project encompassed 45 major systems, over 200 staff and recognized by senior mgmt for excellence.
• Generated business analysis, process flow mapping and creation of standards for company's new product. Successfully designed manual work flows and later coordinated transition to automated processes.

PROFESSIONAL EXPERIENCE

Project Management Office, Senior Business Analyst

• Part of small team implementing critical multi- million dollar development project for Marketing area.
• Successfully performed multiple roles in support of crucial new major corporate initiative. To determine who Cigna should market to for individual healthcare products. Including segmentation analysis and strategies for reaching new potential customer segments. Also helped in the designing of tracking capabilities for customer responses to Marketing campaigns.
• Performing lead role as a tester of corporate individual healthcare web site using ALM Application Lifecycle Management Quality Center software. Also testing interface with Federal Healthcare Exchange.

Claims Systems, Senior Business Intelligence Analyst

• Supported Director level management for multiple business lines with business analysis and report creation.
• Analyzed, designed and implemented large scale Medical Billing database. Application provided significantly improved Fraud analysis, medical billing trend analysis and senior management reporting. Significant savings of at least 3.6 million projected due to enhanced fraud reporting capabilities and increased understanding of medical payments and patterns.
• Successfully completed multiple projects, including: State Regulatory reporting, Office Evaluations, Staffing Models, Quality Mgmt reviews, Nurse work loads, Medical payment tracking and conversions vendor merger , Data Warehouse Data Profiling, Production efficiencies and Conversion data testing.

Senior Business Analyst Consultant

• Responsible for documenting and streamlining corporate systems and processes.
• Interviewed subject matter experts throughout the company to document existing systems at a high level.
• Further analysis resulted in more detailed systems mapping of data flows through out corporate systems.
• Helped build data inventory that identified and reduced data redundancy, streamlined future systems development, while significantly improving employee's knowledge of existing internal systems and data.

Project Coordinator / Business Analyst Consultant

• Charged with task of business analysis and implementation of work flow for new product offering.
• Analyzed and created work procedure documents for new company product. Created standards for work flow and coordination of all inter-departmental work. Designed manual work flows and then coordinated the transition to automated processes.

Senior Business Analyst Commissions

• Responsible for reduction of Commissions backlog, inter-department communication and education.
• Became chief liaison with data processing area. Coordinated majority of ongoing break-fix and critical enhancements to Commissions system. Also coordinated and participated in enhancements testing.
• Took initiative to design and implement metrics reporting for Suspense and License Hold processes. Created reporting process to determine historical trends while tracking ongoing work and trends.

Enterprise Project Management Office / Business Analyst Consultant assigned

• Member of a consulting team hired to create a Project Management Office and analyze corporate needs.
• Accumulated and prepared weekly Critical Projects data for corporate CIO. Received recognition for quality, accuracy and timeliness of report data.
• Made key contributions to work on analysis and the creation of a high level corporate Road Map project plans which improved ability to track and identify potential issues on critical projects.
• Performed weekly Gap analysis for Technology Capacity and Reliability projects, providing key information for gauging future business capacity needs.
• Supervised successful rollout and migration of the enhanced Risk and Issue Tracking system.

Coordinator/Project Manager

• Responsible for all Year 2000 systems work within the state of Connecticut.
• Part of two member team which successfully implemented Year 2000 enhancements to 45 major systems, utilizing over 200 staff. Project encompassed mainframe, mid-range and client server systems.
• Made major contribution to corporate wide Year 2000 effort that designed policies, compliancy procedures, status reporting, management reporting and internal communications.
• As member of special Corporate Customer Testing Committee given responsibilities to help design and implement corporate external customer testing policies. In addition to tracking and reporting on results.