OBJECTIVE

• Seeking a challenging Lead role in a growing organization that will allow me to learn new technologies and skills while utilizing my previous experiences to improve beyond my abilities currently, and also to build a strong business relationship with the company and clients; and exceed expectations to excel within the company.

SUMMARY

• 7+ years plus experience as a IT\ Business Analyst and product support specialist for a Fortune 500 corporation
• 3 plus years’ experience in business consulting industry environment with focus on process improvement and client relationship management
• Specialized in IT services, research and deployment of many IT\business related services, such as application delivery, service line quality assurance, and support of critical web and back - end business applications
• Proven experience in troubleshooting effectively in a fast-paced, time-critical environment, which demanded strong customer service skill set
• Expert at working with executive and management teams to facilitate overall project vision, execution and strategy throughout new rollouts and change management
• Expert in project management, solution design and executing project deliverables to the highest satisfaction of the client
• Strongly interested and working on learning of “Pentaho” business intelligence and analytics tool
• Expertise in Agile Terminology and Scrum meetings, Expertise as Scrum Master and project management
• Experience in My SQl and oracle. Also have worked with mongo db for performance issues.
• Expertise in SDLCs used in software Development and management
• Expertise in MYSQL server and studio as well as MS Office Suit.
• Expertise in gathering requirements and mapping them on requirements using the tools like dePulse and trello.
• Expertise in scrum meeting and daily meetings to understand the flow of ongoing projects
• Expert at working with testing and QA with the use of tools Selenium and manual testing
• ETL experience in the development of business intelligence and business Analysis reports
• Expert in requirement gathering and documentations like ERD, DFD and BRD

TECHNICAL SKILLS

• Microsoft Word
• Excel
• Access including Project and Visio
• HTML
• SQL
• ETL\BDE
• Informatica
• Toad
• SharePoint
• COP
• LINUX
• UNIX
• Lotus notes database racle expertise
• OCP training Certification
• Agile SDLC expertise

PROFESSIONAL EXPERIENCE

Business Analyst II

Confidential, San Francisco, CA

Responsibilities:

• Worked within loan servicing in default mortgage services, which involves developing Centralized Document Engine (DocData) that is used as the primary interface between core Borrower Assistance applications and document production vendors to send critical borrower correspondence related to Loan Modifications, Foreclosure Alternatives and Borrower Letters (Welcome Letters / Denials / Solicitations etc.) and other related matters.
• Working with core application focusing on gathering data set via ETL\BDE techniques from multiple source systems into XML output for physical Letters\Document generation for customers
• Managed product support for multiple projects, working with the business to analyze their business requirements and in return, providing technical expertise and producing functional design for application additions, changes and modifications ( Data flow diagrams, user flow, use case, UML, wireframe, swim lame diagram )
• Proactive in identifying efficiency and improvement opportunities and translating them into technical solutions
• Collaborated with business groups to resolve outstanding treasury\litigation remediation issues and product enhancements
• Solid understanding of the development (SDLC) or project life cycle, which includes all phases from discovery/analysis through implementation.
• Strong understanding of Data mining techniques with knowledge in end-to-end data reconciliation, SQL, PL\SQL, Oracle\ETL environments (tools like Toad\Informatica\HP Quality Center)
• Appointed the Lead role of the Production Support team during Management turnover which included tasks of:
• Quickly respond to Adhoc\Defect analysis requested by Senior Management
• Planning and ensuring implementation of end state automation activities
• Providing guidance on the design, development, and implementation of automated processes
• Problem solving with internal tools, incomplete documentation, and human error
• Developing Centralized processes\procedure for submissions of various requests of Adhoc\Breakfix issues in DocData environment via SharePoint website to consolidate all requests into single site, instead of the previous method which was unnamable and ineffective through emails and file transfers
• Managed ETL tool for data warehousing as well as worked with mysql and oracle.
• Creating better relationships with business teams not only to fix issues, but provide knowledge and understanding of Docdata’s processes to prevent problem recurrence
• Help designed process which pulls ADHOC files from SharePoint using HTTP transformation and load it to UNIX server in the form of flat-file in Informatica Power Center
• Responsible for monitoring all business critical job sessions that are running in Production and mandated resolution of issues with utmost Urgency.
• Coordinating Production releases via ITSM release management process and handled Change Requests from Line of Business.
• Proactively started initiative to begin extensive testing on known issues, which had impacts on further upstream\downstream processes over a period of 4 months, by adding extra controls and having development team deploy code fixes which reduced the number of issues\defects in requests by almost 50%

Environment: MS word, MS excel, MS Power Point, MS Outlook and Communicator, MS Visio, SharePoint, Liferay 6.1, Risk Console, Use Case, Process Flows, UML, UI/UX.

IT Business Analyst

Confidential, salt lake, UT

Responsibilities:

• Part of finance technology teams which deployed and manage support for ‘MyExpenses’ application firm wide to ease expense reimbursement process for all consultants. Consultants to submit their expenses by directly importing items from American express credit card use application.
• Performed business and system analysis, quality analysis and project lead with extensive experience in expense business products, operations and technology on the organizations internal IT requirements.
• Served as project and processes knowledge resource for internal cross-function teams and participate in process engineering projects with the aim of continually improving the efficiency of the application service lines
• Provide servicing on other finance related projects and processes, development of project plans, and act as liaison between the business units, technology teams and support teams.
• Working with ITS team to gather business and technical requirements, design and document new technology solutions of new software rollouts to the firm.
• Assisted and streamlined IT tech hubs logistics procurement\purchase application and workflow solution to reduce overall shipping charges by 30%
• Provided advice to facilitate planning and directing the design, installation, modifications enhancements and operations with the various service lines
• Entrusted with active role of a Day Manger, staying on top of all incoming requests and assisting and managing over 25 colleagues
• Organized MCQ quality circle (initiative which improved teams performance, working environment, and higher quality of support for users)
• Leader in creating \ contribution to knowledge base documents using Infra System
• Built excellent bond by providing timely support all users and clients
• Deploying Security and software packages updates via Altiris Suite

Environment: MS word, MS excel, MS PowerPoint, MS Outlook and Communicator, MS Visio, SharePoint (CMS tool), SQL, JAD Use Case, Process Flows, UML, UI/UX.

IT Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Expert skills in gathering and documenting business requirements, business process flows, use cases using different business techniques such as interviewing customer & stakeholders, workshop facilitation, conducting seminars, presentations, storyboards, JAD sessions using RUP, UML technologies.
• Put to use an innovative analytical skills to implement business requests (which are often high-level or lacking in detail) and communicate these to the relevant stakeholders in clear and unambiguous manner.
• Conduct strong background study of the subject matter /project requirements & domain to make the requirements gathering efficient & clear to understand; Conduct domain analysis, research unorganized or un-accurate data anomalies.
• Create Business Requirement Documents, User Requirement Specifications, Functional & Technical Specifications based on the respective domains and bring about radical & innovative ideas to suite business needs.
• Perform Root-cause analysis, Feasibility & GAP analysis, SWOT analysis, Analyze and map processes (current state/future state), Impact analysis, Risk analysis.
• Analyzed surveys for business meeting input
• Performed scoping of project and helped develop short and long-term vision
• Meetings with business and marketing team for requirements gathering in definition stage
• Analyzed the Business and Technical Documents to understand the Data flow from Front End to Back End
• Analyzed existing procedures; reported to management to improve data stability, identified opportunities for business process improvement and initiated efforts to make those improvements
• Identified business needs and documented in the Business Systems Analysis Report
• Gathered Requirements from Managers, Technical Team and Business Users
• Verified accuracy of relationships in existing activity diagrams and developed detail diagrams
• Prepared Activity Diagrams and Flow Charts based on User Specifications
• Current focus is on using new processes and technologies required to manage the increased workload and documentation requirements associated with Sarbanes Oxley corporate governance activities.
• Modified the business requirement document
• Acted as liaison between technical and non-technical teams in system project
• Validated reports generated using Business Objects Crystal Reports
• Reviewed operational master documents for the development of future financial and technical applications.
• Initiated cross-team lifecycle development newsletter to tackle non-critical implementation issues arising from application conversion
• Participated in weekly and monthly meetings with management team

Environment: Windows 7, UNIX, Oracle, Toad, RUP, Rational Clear Quest, Apache

Jr. IT Analyst

Confidential

Responsibilities:

• Product development and support for construction industry finance application (EdgeBuilder)
• Work with business groups to resolve outstanding defects and breaks
• Work with external vendors to ensure that the company is in compliance with Edgebuilder application.
• Serviced clients and business partners in post-implementation and end-of-use period phases, providing ongoing support throughout transaction closure and archiving.

Environment: MS word, MS excel, MS PowerPoint, MS Outlook and Communicator, Pidoco, Use Case, UML, UI/UX.

Business Analyst

Confidential

Responsibilities:

• Studied and assessed the clients systems andbusiness processes. Developed project plans and managed scope.
• Assisted in building a business analysisprocess modelusing Visio.
• Linked business processes to organizational objectives, performed critical path analysis, and identified opportunities forbusiness process improvement.
• Communicated extensively with the clients and with different levels of management to identify requirements, use cases and to developfunctional specifications.
• Monitored client expectations and conducted user interviews.
• Performedrequirement analysis, went through all the use cases and workflows.
• Modeled the ‘as-is system’ and performed completegap analysisfor the existing system in order to map it to the ‘to-be system’.
• Designed and developed Use Cases,Activity diagrams,and Sequence diagrams using UML.
• Wrote complex SQL queries with complexity using Inner/Outer joins, Union All and other functions.
• Wrote stored procedures for report generation in SQL Server2005.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Environment: MS word, MS excel, MS PowerPoint, MS Outlook and Communicator, SQL, Use Case, UML, UI/UX.