SUMMARY

• Over 7 years of experience as a Business Analyst with extensive knowledge and experience across the project life cycle in Software Development Life Cycle (SDLC) and the Software Test Life Cycle (STLC) in the fields of IT, Healthcare, Insurance, Logistics and Retail.
• Proficient in requirement gathering using different elicitation techniques including JAD and creating Business Requirements Documents, Functional Requirement Documents, System Requirement Specifications, and Non - Functional Requirement Documents.
• Expertise in UML Modeling such as Use Cases, Activity diagrams, sequence diagrams, class diagrams.
• Implemented different SDLC methodologies including Waterfall, RUP and Agile; proficient in SCRUM framework, artifacts, SPRINT planning and review.
• Proficient in creating requirements traceability matrix (RTM), what if, fish-bone analysis.
• Proficient in organizing Elicitation, JAD sessions
• Proficient in conducting GAP analysis using AS-IS and TO-BE business, Impact analysis, Risk analysis.
• Proficient in creating and executing UAT test cases, developing test plan, managing defect tracking, assisting Quality Assurance team.
• Extensive experience in facilitating user group meetings and gathering system requirements for web application development using Quality Center and SharePoint.
• Highly analytical in developing the methods and measures to meet requirements and solve any issues that arise during the course of project.
• Experience in setting Exit criteria for the SDLC models to ensure quality.
• Experience in developing surveys and interview questionnaires for interviewees and selecting the target population segment.
• Optimum use of documentation to avoid any form of miscommunication or misinterpretation during the entire software development process.
• Exposure in creating and analyzing Data flow diagrams, and Entity Relationship diagrams.
• Strong knowledge of Project management skills such as time estimation, task identification, and scope management.

TECHNICAL SKILLS

Documentation Tools: UML, MS Office (Word, Excel, Power Point, Project), MS Visio

SDLC Methodologies: Waterfall, Iterative, Agile

Modeling Tools: UML, MS Visio, Power Designer, Enterprise Architect

ReportingTools: IBM Cognos, Crystal Reports, MS Office Suite, and QlikView

QA Tools: Quality Center, Test Director, Rational Requisite Pro, JIRA, Jenkins

Languages: VB, SQL, HTML, XML, UML, ASP, JSP

Quality/ Statistical Tools: Six Sigma, SPSS, MINITAB, Splunk

Databases: MS SQL Server, Oracle DB2, MS Access on Windows XP / 2000, UNIX

Automation tools: MS Visio, Rational Rose, Rational ClearCase, Rational RequisitePro, SharePoint

Operating Systems: Windows Vista, Windows 95/2000/XP/7/8

Microsoft tools: MS Office Suite (Word, Excel, Power Point, Outlook), MS SharePoint, and MS Project

Environment: s: Rally, WordPress, SAP CRM, NetSuite (ERP, CRM), Salesforce CRM, Microsoft Dynamics CRM, Marketo, RESTful API

PROFESSIONAL EXPERIENCE

Confidential - Windcrest, TX

Business Analyst III/ Scrum Master

Responsibilities:

• Collaborate with Product owner and scrum team on tasks related to the planning, scheduling and coordination of project activities. Participate in software estimation process
• Balance business requirements with technical feasibility and set expectations on new projects. Recommend changes in development, maintenance and system standards. Determine resources and timeline
• Serve as the liaison between the customer community (internal and external customers) and the IT development team.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Worked extensively on Business Automation projects that involved automating most of the manual process. Automation projects the cut down the manual effort and resource spending by humongous margin
• Designed and maintained user roles, security, profiles, workflows, approval processes, and validation rules
• Involved in Design and building of Server Access Management, Scripted Parsing and Analytics, ARIC process automation, and various other Confidential integral projects
• Effectively coordinated and managed the staging and production releases for Confidential Business Automation department.
• Involved in creation of basic APIs that serves as a base Framework for Confidential Business Automation department
• Designed customizations and configurations of Salesforce.com objects, page layouts, workflows, document templates, data fields, reports and dashboards according to the business need.
• Designed escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Helped the team with Integration Testing, Performance & Load Tests, including automated testing techniques in Jenkins
• Consult with project stakeholders to understand business problems and translate them into functional and non-functional requirements.
• Critically evaluate information gathered from multiple sources and reconcile conflicts.
• Dissect high-level information into details and communicate these details in a manner understood by relevant audiences. Where possible, influence requirements and process to effectively utilize systems and applications without customization.
• Manage Scrum team’s Agile Process, be an agile coach and empower the team to meet their committed deliverable
• Act as a conduit to management and stakeholders by providing regular updates on sprints progress, Participate in meetings
• Lead a team of 5 in creating a new application that would be widely used by all the internal customers within Confidential .
• Worked on multiple enhancement projects simultaneously
• Handled 16 huge migration projects that were critical to the Confidential Business Automation team.

Environment: JIRA, Cloud Servers, ARIC(2.0, 2.5, 3.0), Server Access Management, Jenkins, RESTful APIs, GitHub, .Net, Saleforce.com platform, Integration Tests, Kanban, Advanced Rest Client, Data Loader, Python, Angular JS, Service Innovation Portal, Service Now, Windows 7, UML, MS-Visio, MS Word, MS Excel, MS Office.

Confidential, Santa Clara, CA

Sr. Business Analyst/ Agile Scrum Master

Responsibilities:

• Conducted a thorough research about the technology being used for log aggregators in big data environment( requirements for a very high scalable product).
• Performed thorough testing of the product being developed. Sequentially loaded records from millions to billions on an AWS machine and performed the testing.
• Conducted load testing, stress testing on terabytes of data present on various AWS machines. Analyzed the results and generated reports to correlate the results from the graphs.
• Developed the website using WordPress for the product being developed.
• Suggested the optimum way to leverage the technology and accomplish the desired goal.
• Facilitated meetings with the development team as well as the business users.
• Held JAD sessions on a weekly basis to keep the entire team updated and discuss the prospect of the project.
• Managed the sprint sessions and led the weekly sprint meetings.
• Led daily scrum meetings with the on-shore and off-shore teams.
• Analyzed terabytes of data to check for patterns and eventually turned them into actionable insights.
• Assisted the development team in parsing, storing and indexing the metadata within the aggregator effectively.
• Gathered requirements for the new collector code being developed. The collector would extract the logs from a specified directory and parse them to the TSV format for further indexing to MySQL.
• Identified and developed different performance tests to measure the scalability of the product being developed.
• Actively involved in the ETL process that included managing huge volumes of data.
• Created the various process flow diagrams and UML diagrams.
• Prepared the Business Requirement documentation, Requirements tractability matrix, functional requirement documentation for the ongoing project.
• Used Rally to create use cases, keep a track of the project, plan the backlogs and sprint iterations.

Environment: Salesforce SFDC, Windows, MySQL, WordPress CMS, Amazon Web Services machines, Microsoft Excel, Microsoft word, Power Point, Agile Methodology, MS Visio 2007, Rally, UNIX, Big Data, Enterprise Log and Search Archive, Elastic Search- Log stash- Kibana, Splunk

Confidential, Los Angeles, CA

Sr. Business Analyst

Responsibilities:

• Served as a liaison between business team and the project team by assisting the business in identifying, understanding, and documenting their business needs.
• Conducted Gap Analysis to show the current and proposed functionalities of the system.
• Extensively used agile methodology’s best practices during the SDLC.
• Gathered business, system, and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s).
• Identified and developed Use Cases from the business and systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system.
• Gathered the functional and business requirements by conducting JAD sessions and participatory Design Sessions involving major leads from the Technical Department.
• Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams, Data Flow Diagrams (DFDs), ER Diagrams using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model.
• Creation of client notification letters, emails, web updates, statement inserts, etc.
• Facilitated meetings with developers, system analyst and testers to collaborate resource allocation and project completion using MS Project.
• Extensively used Rational Requisite Pro to gather and manage requirements. Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Prepared custom reports and performed SQL query, data analysis and verification on MS Access.
• Monitored version control and defect tracking activities using Rational Clear Case and Rational Clear Quest.
• Supervised the User Acceptance Testing (UAT) to test the usability of the application.
• Pre- and post-conversion training along with weekly status reports.

Environment: Salesforce.com CRM, JIRA, Windows, QlikView BI, SQL, NetSuite ERP, Microsoft Excel (pivot tables, v lookup), Microsoft word, Microsoft Access, Power Point, Agile Methodology, Rational Requisite Pro, MS Visio 2007, HP Quality Center

Confidential, Boston, MA

Data Analyst / Business Analyst

Responsibilities:

• Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Identified processes for developing and documenting detailed business requirements. Data was collected from end-users, and analysts.
• Worked closely with Business teams to determine attributes for defining customer segmentation.
• Associated Offers and Campaigns with appropriate segmentation of the customer.
• Conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
• Maintained the Business Impact Analysis Template (BIAT) to analyze and document the effect of proposed changes on the project schedule and costs.
• Used Quality Center for bug reporting.
• Was responsible for tracking issues that were detected and updated the status of existing issues based on the daily meetings with the off-shore team.
• Identified and analyzed the data requirements for the various site teams and made sure that the required data is available in the testing environment.
• Worked directly with software engineers to ensure clear communications on requirements and defect reports.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the implementation of Rational Unified Process effort in different iterations and phases (Inception, Elaboration, Construction and Transition) of the Software Development Life Cycle.
• Interacting with other teams through walkthroughs, teleconferences, meetings, etc. to resolve various issues.

Environment: Microsoft Dynamics CRM 2011, Windows 7, IBM Cognos, UML, Quality Center, MS-Visio, MS Word, MS Excel, MS Office.

Confidential, Fort Mills, SC

Business Analyst

Responsibilities:

• Involved in requirement gathering and created user requirements, managing change control process, updating existing documentation
• Created Data Flow Diagram for the Drug Distribution Application
• Extensive interactions with the client and the management teams to understand the business needs.
• Involved in designing Use Case Diagram, Class Diagram, Sequence Diagram for project documentation
• Analyzed user statement of requirements to develop new reports
• Performed Data Validation to make sure test results matched back to expected results based on the user needs.
• Participated in User Acceptance Testing (UAT)
• Analyzed user requirements, attended Change Request meetings to document changes.
• Performed GAP Analysis to derive requirements for existing systems enhancements.
• Functioned as the primary liaison between the business line, operations and the technical areas throughout the project cycle
• Identified and documented issues, risk and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements.
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from USER perspective.

Environment: SAP CRM, Windows XP, Requisite Pro 7.1, RUP, UML, MS Visio 2007, Cognos, MS Office 2007, HP Quality Center.

Confidential

Business Analyst (Logistics)

Responsibilities:

• Developed new reports to address current business problems or to streamline processes.
• Utilized software tools to develop models that simulate operational "what if" scenarios for testing proposed changes or identifying efficient courses of action.
• Analyzed existing business processes and logic in the various functional areas within purchasing / inventory / warehouse operations through personal observation and user interaction.
• Recommended workable method and procedural improvements in the existing warehouse and ongoing operations
• Worked on ERP Order to cash, order entry, credit checking, pricing, available to promise, inventory, shipping, sales analysis and reporting, sales commissioning.
• Developed custom IT program specifications to support user system requirements and perform full system testing prior to implementation.
• Interfaced with users and IT department to resolve problems.
• Provided analytical and transactional support for Transportation and Distribution Manager
• Performed Transportation and Distribution planning analysis and cost tracking to identify areas for improvement and cost optimization/reduction
• Developed and maintained Supply Chain freight cost database for business to bring visibility to business team
• Identified reasons for re-occurring freight rejections and works with carriers, Corporate freight payment and other key players to automate and fix them
• Monitored KPIs and supported improvement measures for Transportation, Distribution and Warehouse Performance
• Identified areas of improvement in transportation, warehousing and 3rd party logistics' processes and procedures
• Participated in other Supply Chain related tasks and projects as needed
• Supply Chain KPI tracking, root cause analysis of failures and supports corrective action implementation
• Performed monthly GAP analysis of Supply Chain key performance indicators.

Environment: MS-Project, NetSuite ERP, Visio, Word, Excel, Access, PowerPoint, and Outlook.