SUMMARY

• With 8+ years of professional experience as a Business Analyst with a strong understanding of Business Analysis, System Analysis, Business Process Management and Business Process Modeling.
• Excellent experience in the Travel / Transportation & Logistics Industry.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Understanding of Portfolio Management - Asset Allocation, Performance Attribution and Portfolio Accounting
• Knowledge of Financial products and services such as Fixed Income Instruments, Equities, Derivatives, and Hedge Funds.
• Strong experience in identifying, Implementing and documenting business processes, data and system requirements for GIS implementation.
• Experience in Agile Methodology, XP (Extreme Programming), Six Sigma.
• Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) in an SOA environment.
• Knowledge in the ETL (Extract, Transform and Load) of data into a data ware house/date mart and Business Intelligence (BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).
• Experience in writing Request for Proposals (RFP), Statement of Work (SOW) and Standard Operating Procedures (SOP).
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a business analysis methodology for application functionality designs using IBM’s Rational Rose.
• Expertise in performing detailed GIS analysis using Geo-processing tools.
• Effective communicator leading various information gathering meetings, user interviews, Joint Application Development (JAD) sessions and presentations.
• Effective in establishing project plan and milestones, managing scope and in helping ensure that timelines are met.
• Experienced in SQL Server Reporting Service (SSRS), Executing Queries and Running Store Procedures.
• Proficient in developing Wireframes, Use Cases, Data Flow Diagrams, Sequence Diagrams, Activity Diagrams, Collaboration Diagrams, Class Diagrams, Entity Relationship Diagrams and Business Process Diagrams. .
• Proficient in writing SQL queries for data analysis and validation.
• Expertise in developing QA Test Plan, Test Conditions, and Test Cases to ensure complete and adequate testing as well as coordinating and conducting User Acceptance Testing (UAT).
• Diligent team player with enhanced analytical, communication, organization and leadership skills.
• Tactful resource in managing user request changes and user conflicts.

TECHNICAL SKILLS

Tools: UML, Rational Rose, Requisite Pro, Clear Quest, Clear Case, Microsoft Visio, DOORS, MS Word, MS Excel and MS PowerPoint, Microsoft Office Sharepoint Server (MOSS), Business Objects, Mercury Test Director, JIRA bug tracking tool, BugZilla, ERwin, MS Dreamweaver, MS Photoshop, uPerform, SnagIT

Modeling Techniques: Use Case Modeling, UML (Use case, Sequence diagram, Activity Diagram, Class Diagram, Entity Relationship Diagram), Object Oriented Analysis and Design

Methodologies: RUP, RAD, Waterfall, Scrum and Agile

Operating System: Win 95/98/NT/2000/XP, UNIX

Database: SQL, MS Access, Oracle

PROFESSIONAL EXPERIENCE

Confidential, MD

Sr. Business Analyst / System Analyst

Responsibilities:

• Coordinated participation and sign-off of various business partners and customers.
• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Followed solely RUP methodologies during the course of the project.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Facilitated requirement gathering and design review sessions withBusinessEnd Users and SMEs to recommend suitable custom solutions for the development ofmotorvehicleand driver'slicense solution that would replace State's legacy information systems.
• Helped IT developers design the service oriented architecture (SOA) for the application based on the available resources, and the business requirements.
• Assisted the IT team to develop service oriented architecture (SOA), and data warehouse system to utilize data mining for data analysis.
• Identified/documented data sources and transformation rules required to populate and maintain data warehouse content.
• Accumulated system requirements from various departments through surveys and interviews.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Conducted and Managed JAD sessions with SMEs and Business departments, for planning and Requirements Gathering.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies
• Conducted Cost-Benefit Analysis of COTS products and comparison between COTS and In-house developed components.
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Interfaced between Business new product builders and System platform builders.
• Defined and InitiatedSOAcenter of excellence, and o Led successful delivery ofSOApilot solution.
• Worked with systems area to translate business needs into system requirements.
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.

Environment: RUP, UAT, GAD (Gap Analysis Document), TOAD, Oracle, UNIX, db2, .NET, J2EE, Visual Source Safe, MS Visio, Windows, data mining, data modeling, db2, sql, oracle, business objects.

Confidential, Olympia, WA

Business Analyst / System Analyst

Responsibilities:

• I provided ongoing technical and project leadership to assist in my transition away from WSDOT.
• Apply UML notations and methodology in developing models that accurately represent the business process and workflows and clearly communicate them to the stakeholders.
• Responsible for leading new IT initiatives to transition existing distributed Integrated Resource System (MIRS) to a Web/SOAplatform.
• I managed a four person team that provided technical, analytical, data and business process support to over fifteen applications to WSDOT Finance & Administration and to the Washington State Ferries. The applications consisted of Payroll, Labor, Consumable Inventory, Training, Contracts Management, Accounting (GL, AR, AP, FA), Budget, Human Resources and Labor Relations.
• Generated complex reports using business object XI and web intelligence
• Conducted interviews with key business users to collect requirement and business process information.
• Initiated the establishment of a new Labor/Employee SQL Server data repository involving the following data entities: Employee master data, employee assigned hours, employee actual pay, employee policy hour’s activity, employee seniority, employee dispatch activity, employee labor data, historical employee leave activity, and historical employee appointment status activity.
• Proactively managed Software development, Requirements Analysis & Design,RFP/ RFI creation using Rational Rose and Requisite Pro.
• Responsible for Document compliance with DOT regulations.
• Provided technical, analytical, data and business process support for the WSF Payroll/Labor Collection System, WSF and WSDOT/ HQ Human Resources, WSF Program Development, Training, WSF Operations, Payroll and Accounting.
• Conducted SMEs meetings, one on one interviews at both in-house and client locations, gathering requirements, providing analysis/functional specifications as well as Liaising closely both Front / Middle Office, and analyzing requirements using Requisite Pro - RUP
• Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process
• Coordinated various kinds of User Acceptance Testing (UAT) including regression testing, system testing, integration testing, functional testing, alpha & beta testing.
• Wrote automated Test Scripts for Regression Testing using Win runner.
• Understood the business logic, User Requirements and test -objectives and coordinated in the development of test plans, test cases and test scripts with the testing coordinator.
• Analyzed and drafted a functional and technical features list for each vendors, thus identifying the best to send out aRFP.
• Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations (if any).
• Worked with JCL for testing the Mainframe application
• Integrate Receivables with OGL, Cash Management and Order Management.
• Designed and developed Use Cases Diagrams, Activity Diagrams, Sequence Diagrams
• Conducted workflow, process diagram and GAP analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements
• Developed timelines for project delivery, and managed projects and resources to successful completion.

Environment: RUP, Rational Requisite Pro, Rational Soda, Rational Rose, Rational Clear Case, Rational Clear quest, Java, VISIO, Oracle 9, Sybase, SQL, Oracle, UNIX, XML SPY, GOXML, LINUX, HTML, WINDOWS.

Confidential, Mineola, NY

Business Analyst / System Analyst

Responsibilities:

• Served as a liaison between various business units and information technology groups.
• Created Data Stage jobs to extract, transform and load data into data warehouses from various sources like relational databases, application systems, temp tables, flat files etc.
• Key role in the implementation of a new product / new business, GIS application, Geo Access, an analysis tool for managed care products.
• Responsible for creating business work flows and processes and creating management reports based on the business rules and the business case analysis.
• Implemented and supportedTransportationManagement System (TMS) to automate manual processes, improve performance levels, increase visibility and decreasetransportationcosts.
• DefinedSOAgovernance framework, including, monitoring and management of services,
• Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.
• Gathered requirements for needed business system updates to the WMS, as well as tested and implemented configuration/code updates.
• Created database of GIS (geographic information systems) user requests to identify improvements in various GIS processes and procedures.
• Developed prototypes using MS Visio and conducted requirement walkthroughs with technical team to communicate requirements to them
• XML order header and order detail data transfer; inventory/supply chain management modules
• Used ERP business user information to create prototype business models and related business objects for Human Resources, Sales, Supply Chain and Finance which strongly supported ERP configuration using Business Process Modeling tool with UML and OOD
• Lead Business Intelligence reports development efforts by working closely with Microstrategy, Teradata, and ETL teams
• Configured the Warehouse Management System (WMS) based on the client needs and tested custom code to meet business requirements.
• Helped various business units to automate GIS data manipulation from one format to another using FME.
• Performed Business Process Mapping and performed AS IS and TO BE analysis
• Worked together with other team members in interviewing various business groups and identifying and prioritizing business and functional requirements.
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
• Worked together with SMEs, architecture group and technical team leads to detail the interface, customized based on different user roles and functions.
• Mapped the current and proposed process and conducted thorough GAP analysis
• Generated Use Cases, Use Case Scenarios, Activity Diagrams and Data Flow Diagrams.
• Co-authored Functional Requirements and Specification Document.
• Aspects included Web Services/SOA/B2B EDI, workflow/BPM (BusinessProcess Management), Service Bus, Security,BusinessRule,SOAbest practices and Governance (Registry and Repository), Data Integration and Virtualization with Data Services for distributed Data Sources. Recommended Master Data Management.
• Wrote and collaborated on several proposals, producing high-quality, technical solutions/responses to Request for Proposals (RFP), all within the IT industry.
• Achieved optimal enterprise fleet operations. Create vehicle routes, manage complex schedules, and monitor progress using ArcGIS.
• Provided KPI reports for stakeholders andtransportmodes to identify strengths and weaknesses against industry standards.
• Design, development, implementation and roll-out of Microstrategy Business Intelligence applications
• Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process.
• Worked with information architects and creative groups in detailing the wireframes and depicting GUI design.
• Coordinated with developers, interpreted requirements, wrote test scripts, and performed functional and regression testing on any code changes to address client custom requests for the WMS. Tracked defects, presented detailed progress reports and feedback to promote code to production after thorough testing.
• Assisted the database development team in data modeling, data structure and data table layouts required for consolidation of incongruent databases,

Environment: Windows, Oracle, WMS, SQL, MS Visio, MS Access, MS Project, MS SharePoint, UML,, ArcGIS 10.0, Requisite pro, Rational ClearQuest.

Confidential, Oakland, CA

Business Analyst

Responsibilities:

• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Worked on project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Created UML Diagrams including Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Models.
• Contributed to Integration testing phases to validate correct end-to-end business process flow of Supply Chain Management.
• Was responsible for indexing of the tables in that data warehouse.
• Created prototypes of the GUI environment using iRise to be used by the developers during the design phase.
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Created screen-mockups using iRise to review the requirements and provide feedback on the screen design. Also, used Microsoft Paint to create ad-hoc screen mock-up to review with the users.
• Applied UML methodologies to design Use Case Diagrams, Activity Diagrams, and Sequence Diagrams in Rational Rose.
• Apply UML notations and methodology in developing models that accurately represent the business process reengineering and workflows and clearly communicate them to the stakeholders.
• Designed use-cases and use-case models to further refine the requirements and understand the business processes. Worked extensively in Rational Requisite Pro to organize and catalog requirements, documents, and use-case documents.
• Conducted UAT to confirm that all derivative products can be successfully processed through stages of the trade life cycle

Environment: Microsoft Office Suite, Microsoft Visio, Documentum, Oracle / UNIX, Windows NT/XP, iRise, Oracle, SQL, SQL Server, T-SQL, Sybase, EVPN, IBM Websphere Business Process Modeller, VBScript, Adobe Photoshop, MIS-IP, ACORD, C#. NET, ASP.NET, XML, Business Objects, TestDirector, LoadRunner, Niku Project WorkBench, AVPN.

Confidential, Montville, NJ

Business Analyst

Responsibilities:

• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Gathered requirements from business users and tracked them using Rational Requisite Pro.
• Assist in the set-up of the new hospital web portal and document new business processes to support training roll out.
• Responsible for Implementation of orders and results Interfaces between Lab's LIS (Laboratory Information System) and EMR/EHR (Electronic Medical Record/Electronic Health Record).
• Coordination of numerous project initiatives including: system conversion and integration of a behavioral health acquisition, preparation of numerousRFPresponses, other system initiatives related to case management, provider management, eligibility management, claims processing, and prior authorizations.
• Wrote Test Cases in MS Excel for user registration, access to training material, and activity log-in, reviewed the test cases and finalized
• Worked into the EPIC Medical software application (EMR, HER) as it relates to hospital workflows and setting up the infrastructure for a software implementation in a clinic environment.
• Worked to establish departmental data management approaches for genomic biomarkers/data and biosample coding categories with regard to EMR records.
• Gathers requirements from Sales team, EMR vendor, Physician offices,Surgery Centers and Hospitals.
• Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology

Environment: RUP, UML, HP Quality centre, win Runner, Rational Clear Quest, Windows, MS Office, XML