Technical Project Coordinator/business Analyst Resume
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Jersey City, NJ
SUMMARY:
- Technical Project Manager with extensive experience during several different Desktop Transformation Project (Win 3.1 to NT4, NT4 to Win XP, and Win XP to Win 7).
- Provided user platform support of 350 plus business applications servicing over 20,000 users in a mixed mainframe and distributed system infrastructure.
- Participated in various large scale infrastructure projects for Confidential including Windows 7 migration, Windows XP Migration, Microsoft Exchange 2007 Migration, Central File Services Implementation and support of various IT Projects during mergers.
- Led a team of engineers with responsibilities for creating secure Windows image builds and application installation packages.
- Successfully managed the relationship between onshore team of 22 system engineers and offshore consultants.
- Strong focus on driving project deliverables to achieve timeline objectives.
- Able to multi - task between providing ongoing operational support and fulfilling new project goals.
- Ready to be a “hands on” manager when the situation requires it.
- Vendor relationship during support trouble shooting events or end user environment integration projects.
- Ability to focus on setting and meeting the expectations of clients, senior management, end users, stakeholders, and colleagues using excellent verbal and written communication skills
CORE COMPETENCIES:
- Windows XP and Windows 7 End User Environments.
- VM Ware End User Environment.
- Citrix End User Environment.
- Service Now
- Microsoft SharePoint
- SQL Server Management Studio Queries
- Familiar with Reuters and Bloomberg Market end user systems
- Proficient with all aspects of software integration to Windows Systems.
- Strong Understanding of PMI concepts
- Proficient with all aspect of SDLC
- Familiar with ITIL V3
- Experienced and proficient in the use of Microsoft Office Suite of Applications:
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power Point
- Microsoft Access
- Microsoft Project
PROFESSIONAL EXPERIENCE:
Confidential, Jersey City, NJ
Technical Project Coordinator/Business Analyst
Responsibilities:
- Managed and coordinated the migration from Windows XP to Windows 7 for 80 Business and 60 IT users across.
- Managed and coordinated the UAT and Certification of 62 Business Applications to ensure Windows 7 compatibility.
- Managed the ordering and procurement of end user Desktop/Laptop hardware and peripheral devices.
- Coordinated the screening and hiring of Microsoft Certified Trainers to provide Microsoft Office 2010 training to users scheduled for Windows 7 migration.
- Provide project updates and communication by maintaining the team’s SharePoint site
- Administer project moves adds or changes via Service Now portal.
- Conduct end user software and hardware inventory surveys utilizing written surveys and SCCM scans.
- Provide analysis collected inventory data, with metrics, inventory purchasing and distribution hardware status reports to highlight software/hardware readiness for Windows XP to Windows 7 migration using Microsoft Excel workbooks and Power Point slide decks.
- Installed, configured, maintained QA/UAT equipment along with installing all software/applications requiring certification in Windows 7 test labs spanning 4 different locations.
- Coordinate and manage application testing for Windows 7 Certification. This included test planning and scheduling as well trouble shooting and resolving technical issues while documenting the result in Service Now and SharePoint.
- Manage the final migration and conversation of user hardware and data to Windows 7 by scheduling user migrations and coordinating with internal Service Teams to complete migration of desktop and laptops.
- Provide data analysis, testing coordination, operational and administrative support to multiple Enterprise Risk Management Application Infrastructure projects. This included compiling daily production status reports for the PML application, administrative and operation support got the GRA Application’s Development and UAT environments
- Created documentation used for end user training on new and unfamiliar features of Windows 7 and quick guide to the various methods for Remote Access with Confidential . These were maintained for distribution via SharePoint.
Confidential, Weehawken, NJ
Project Manager/System Engineer
Responsibilities:
- Provided operational stability and drove cost efficiency and supportability of computer systems.
- Ensured high quality Engineering output by optimizing internal processes and comprehensive testing procedures.
- Engineering Team’s representative for the initial reporting and defects during pilot testing of Confidential ’s Windows7 Desktop Platform Upgrade.
- Conferred with and advised subordinates on administrative policies and procedures, technical problems, priorities, and methodologies.
- Consulted and/or collaborated with personnel in other information systems sections to coordinate activities.
- Prepared activity and progress reports regarding information systems operations with the use of Share Point sites and PowerPoint Decks.
- Technical Application Owner for a Critical Desktop Remote Control application used by both the Confidential Wealth Management Americas Support Teams and Development Teams for the Windows XP Platform.
- Windows Desktop Engineering Lab owner responsible for build out coordination, equipment configuration, equipment installation and day to day operations of multiple test labs.
Associate Manager, Help Desk Manager
Confidential
Responsibilities:
- Led production Citrix Remote Access support infrastructure projects with Systems Development and Service Delivery Teams.
- Escalation point for Wealth Management Americas Home Office telecommuters.
- Managed and coached team of IT Professionals.
- Managed day to day functions for both 1st and 2nd Level Teams
- Assigned personnel to projects, made decisions on personnel actions including: hiring, terminations, promotions, etc.
- Reviewed and evaluated assigned work, prepared performance reports.
Associate Manager, Help Desk Manager
Confidential
Responsibilities:
- Reviewed incoming calls/problems and performed analysis to determine resolution.
- Documented End User reported issues and troubleshooting steps performed to resolve them in Help Desk/Call Center PeopleSoft Ticketing System.
- Lead support desk escalation contact for Senior Management and communication of open large scale End User issues which affect revenue and the ability to complete Stock Market trades.
- Coached staff to achieve and exceed published Service Levels.
- Demonstrated outstanding leadership skills during periods of high call volume and system outages while focusing on achieving high performance levels for team as well as with 3rd Level Support areas.
- Served as liaison for development and business/product owner to develop short and long term solutions and strategy for production environment that ultimately build stability and reduce call volume into the support center.
- Formulated and implemented helpdesk troubleshooting procedures for Confidential Wealth Management Americas Windows XP based proprietary broker workstation for 1st and 2nd Level service groups to support application and hardware deployments.
- Assigned personnel to projects, made decisions on personnel actions including: hiring, terminations, promotions, reviewed and evaluated assigned work, prepared performance reports.