SUMMARY

• Over 5 years’ experience in IT, with 3 years as a Business/Process/Systems Analyst, creating BRDs (Business Requirement Documents), FRDs (Functional Requirement Documents), process flow diagrams, Use Cases, and User Stories in Supply Chain Management and Healthcare using IT Business Analytics and modeling, during all phases of SDLC (SoftwareDevelopment Life Cycle).
• Work closely with Business to define and document business needs, requirements, processes, and data needs, using various requirements gathering techniques including but not limited to, IT Asset Analysis, one on one interviews, JAD sessions, brainstorming, and wire framing.
• Experienced in UML (Unified Modeling Language) to design Use Cases/ Process Flow and Activity diagrams. Created BRD, SRS (Software Requirement Specifications) and FRS (Functional Requirement Specifications) thru complete SDLC, by requirements gathering, analysis, Design, testing/ maintenance, using RUP (Rational Unified Process), and MS Visio.
• Efficiently coordinate with other team members for defect/ issues resolutions, during the complete STLC (Software Testing Life Cycle) during Systems Testing, White/ Black Box Testing, SIT (Systems Integration Testing), (Functional/ RT (Regression Testing), and UAT (User Acceptance Testing)) during Release Phase
• Compare the As - is, and the To-be Functional/System States thru Gap Analysis and work with Stakeholders and/orEnd Users to create procedures, or revisit SOPs (Standard Operating Procedures).
• Coordinate with the Data Base teams to ensure collection/display of accurate Data, timely processing and maintenance of Data Structures in light of Business needs of the Corporate Support System.Assist the Lead BA in data review, evaluation, and design of database.
• Prepareand present formal reports the management to assist in effective Decision making.
• Knowledge of Agile (Scrum) methodology, to manage project components from inception, elaboration, construction and transition phases of SDLC for lending team, through User Stories in Product/ Sprint backlogs thru the pre-determined iterations.
• Experience in Applying SAP OSS notes and utilization for troubleshooting.
• An active team player with excellent analytical, communication, and interpersonal skills.Ability to work independently, as well as in team setting.
• Outstanding Analytical, Interpersonal, and communication skills. A dedicated Team player, who is always in a “Student mentality” and eager to learn newer technologies and tools. Able toadapt to new challenges, Techniques and Approaches rapidly.

TECHNICAL SKILLS

ERP: SAP R/3 Release 4.5B, 4.6 C, 4.7, ECC 6.0, Enterprise Portal, XI/PI, Net weaver 2004/7.0,SM04,WAS6.40,IGS,SCM5.0,NWDI and BI 7.0.

Languages: ABAP, Java, C, C++, VB script, .NET, Pearl and SQL

Databases: Oracle 8/9i/10g, MS SQL Server 7.0/2000/2005 , MAX DB and MySQL.

Operating Systems: UNIX (Solaris, IBM, AIX, HP UX), Windows NT/2000/2003, Citrix, Linux, Office 2007 and Office 2010.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Map lineage between databases using Infomatica.
• Document Process Flow using Exel.
• Create a Process Flow Chart using Visio.
• Translate SQL queries into process flow document in Word.
• Update documentation in Sharepoint.
• Access DB2 using Toad.

Environment: MS Office, Windows 2010, Infomatica, Visio, Sharepoint, Toad DB2

Confidential, Hoffman Estate, IL

Business Analyst

Responsibilities:

• Create process for all divisions to follow going forward.
• Created weekly reports for all division and pulled comments from previous week(s) with vlookup.
• Created pivot tables for presentation for manager.
• Worked with Buyers and Merchants on what course of action to make on merchandise, whether to mark as TW (Take With) or to Liquidate items.
• Sent out weekly emails to all Inventory Analyst’s on course of action to take.
• Participated with Build Team on acknowledging the problems that may occur with a Build of Item

Environment: MS Office, Windows 2010

Confidential, NY

Business Systems Analyst

Responsibilities:

• Developed future state requirements for automation of MPF (Mortgage Partnership Finance)pricing capabilities.
• Created detailed future state process flows for MPF pricing automation to provide additional clarity to senior management using MS Visio.
• Defined, documented and validated complex business logic for a large-scale data conversion.
• Mapped data fields from the As-is in-house system to the new platform.
• Assisted in the development of SharePoint governance documentation, used for SharePointimplementation across the bank.
• Developed requirements around automation of Polypath’s install jobs.
• Implemented a document tracking application, within Lawson, which is now used across the bank.
• Managed the roll out of Windows 7 across the Bank, involving cross-business functionality testing of allBank applications as well as vendor products, implemented at the Bank.
• Worked with infrastructure services to ensure testing across all departments, within the bank, wascoordinated and completed with regards to the JBossand PowerBuilder upgrade, along with the Windows 7upgrade, resulting in a Bank-wide UAT for all three platforms.
• Participated in UAT team’s efforts, to ensure a smooth transition to the To-be state.
• Assisted in the creation of a Training plan to inform employees about the upgrade to Windows 7 and seek their buy-in intothe use of the OS, as pert of the implementation team.
• Helped manage the roll out of WYSE terminals across the Bank to 100+ employees.
• Assisted in the definition of requirements as well as implementation of the new data center (physical) site forthe bank.
• Utilized the entire SDLC throughout the project to ensure completeness and accuracy ofthe initiation, requirements, design, construction, testing, implementation and closure.
• Managed business division expectations throughout each of the technical projects.
• Tracked the progress of each managed project through MSProject 2013.

Environment: Quality Center, Microsoft Project, Visio, SQL, Oracle 11g, .Net Technologies, WCF, WPF, SharePoint, and Windows 7.

Confidential, IL

Business Analyst

Responsibilities:

• Represented Confidential at a large insurance company.
• Worked with a geographically distributed, multi-site team that included an off-shore development team.
• Conduct JAD Sessions to analyze Requirements to ensuring that they are in line with Business Objectives.
• Prepare/ maintain/ BRDs, in close collaboration with Business and IT teams.
• Liaise with Business, Architecture, Development, and QA team to ensure that system/ development/ testing matches.
• Worked with SMEs to elicit and document the Business Rules and requirements for business processes.
• Worked on multiple projects through their SDLC, from requirements gathering through to implementation, while clarifying requirements for the UAT and QA teams.
• Served as a single point of contact for client requests, managing client expectations, communicating business needs to developers and consulting with the business to effectively drive business strategies forward through the optimal use of technology.
• Developed functional specifications for multiple web-based applications.
• Built Use Case models, activity and Data flow diagrams for specifications through Ravenflow.
• Designed all screens used in the workflow applications through MS Visio.
• Worked with clients to define requirement priorities, and then clearlycommunicating each them to development.
• Experience with GAP Analysis.
• Worked with Salesforce to get customers feedback and track progress made.
• Worked with development to ensure timelines in the achievement of working software.
• Developed and delivered product presentations including process flows using MS Power Point, and MS Visio to developmentteams.

Environment: Java, J2EE, JSP, MS Excel, Power Point, RUP, Quality Center, UML, .Net, MS Visio, Salesforce.

Confidential, IL

SAP Consultant

Responsibilities:

• Provided 24*7 support for all Development, Testing, Training and Production systems in AS/400environments
• Managed Users, Roles, and Authorizations in ECC, Portals, ABAP and J2EE Environments.
• Integrating existing systems with the Solution Manager.
• Created and supported trusted RFC connections between SAP systems.
• Applied SAP OSS notes, supported packs and fixes to ABAP and JAVA Systems
• Prepared a monitoring checklist for R/3, SCM, and EP.
• Monitored BI and SCM process chain.
• Monitored of live cache and checking status.
• Monitored of system logs, dumps, and active servers.
• Monitored of logon groups.
• Patched ABAP and JAVA systems in all three environments.
• Extensively worked on Transport Management System (TMS).
• Client maintenance including client creation, local client copy, remote client copy, and client export/import.
• Performed troubleshooting on R/3 security problems by using system traces.
• Created, Managed and Released Change Requests for transports using transaction codes SE01, SE03, SE09, and SE10. Resolved TMS problems (STMS and SE03)
• Documented the procedures for all SAP tasks process and controls.

Environment: ABAP, Java, C, C++, VB script, .NET, Pearl and SQL, SAP ECC.