Gather business requirements, perform gap analysis and create user stories
Act as liaison between business product owners and information technology to define product requirements
Fast Pace, agile, iterative environment
Ability to work on multiple projects
System Integration experience
Industry Retail
Confidential
Business Analyst Contractor
Create detailed requirements documentation including customer usability information
Act as liaison between business process owners and information technology to define product requirements
Create test cases and perform user acceptance testing
Partner with marketing, developers and quality assurance on design and implementation changes
Fast Pace, agile, iterative environment
Ability to work on multiple projects
Knowledge of A/B testing and mobile experience
Industry Higher Education/College Websites
Confidential
Business Product Analyst
Create detailed requirements documentation including customer usability information, workflows, mockups and use cases
Create system workflows and identify technical aspects of business process
Act as liaison between business process owners and information technology to define product enhancements
Continue use of strong analysis and gap analysis skills
Partner with developers and quality assurance on design and implementation changes
Share knowledge of software iterative development agile methodology
Steer product direction and enhancements
Continue strengthening skills to prioritize and manage multiple assignments
Ability to work on multiple projects
Industry Class action lawsuit
Confidential
Software Product Analyst II
Identify usage patterns across customers 43 states, over 4.5 million students . Use this research to design and create a common core product
Create detailed requirements documentation including customer usability information, workflows, mockups and use cases
Demonstrate product, proposals and changes to both external and internal customers
Responsible for compiling state specific requirements, creating proper documentation, testing functionality, gap analysis and debugging issues
Develop working relationships with various internal and external customers. Internal customers include: developers, product managers, release managers, documentation writers, quality assurance testers and support staff. External customers include: Department of Education and school districts throughout the country
Continue use of strong analytical and negotiation skills
Responsible for direction and success of a particular product area
Conduct design reviews and focus groups and make decisions on how to incorporate feedback
Write and internally distribute a quarterly newsletter to inform the various departments on the accomplishments, what's in the news and on future enhancements for my area of the product
Subject Matter Expert on US Department of Education programs students may participate in during their school career e.g. Homeless, Migrant, Title I, English Learners
Knowledge of Agile methodology
Knowledge of software iterative development methodology
Ability to work on multiple projects
Industry K-12 education student information software
Confidential
Business Analyst
Thorough knowledge of Minnesota Child Support program and detailed knowledge of: Financial Institution Data Match FIDM , Driver's License Suspension, Occupational License Suspension, Payment Agreements and Employer Web Design and Maintenance
Developed and maintained child support policies and procedures, which included: coordinating analysis of existing policies in conjunction with research and development of alternatives for functional design of the system taking into account user needs, system efficiency, the general system design, and policy considerations
Host and design walkthroughs for both internal and external customers
Developed and designed web pages for employers who collect child support through income withholding
Project management which includes: plan, coordinate and lead meetings on topic areas, to ensure all involved persons are included in decision-making and/or aware of the status of development initiatives
Negotiate with technical staff and co-workers about ways to coordinate both technical feasibility and policy requirements
Write detailed functional specifications to communicate decisions to technical and testing staff
Write and maintain policy manuals for county and state users
Plan, coordinate and lead meetings on topic areas, to ensure all involved persons are included in decision-making and/or aware of the status of development initiatives
Analyze and define data requirements for various state and federal reports
Ability to deal with controversy and opposing points of view
Ability to clearly present complex information to groups
Ability to translate technical and system information to non-technical users
Ability to envision processes that have a potential to increase efficient delivery of child support services
Beginning knowledge of Business Process Management
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