PROFILE:

• Specialist in Building Long - Term Relationships and Identifying Improvement Opportunities that Drive Efficiency and Quality
• Over 8 years of experience as a Business Analyst with focus on requirement analysis, documentation, process management, application/system design, testing, planning, process improvement and management of complete development cycle.
• In-depth knowledge and experience working with Agile and Waterfall methodologies.
• Experienced in conducting JAD sessions, project meetings, functional reviews and walkthroughs.
• Expertise in preforming gap analysis, function point analysis and conformity analysis.
• Experienced in Data Mining, Data modeling, System Architecture, UI Modeling, Feasibility studies and Scope Documents.
• Worked in close coordination with the testing team in developing test plan, test scenarios and test cases.
• Good understand and working knowledge in data warehouse, data analysis, reporting and trending.
• Experienced in performing Object Oriented Analysis/Design.
• Proficient in Microsoft Project and Quality Center- Testing Tools.
• Experienced as an ITIL certified operations and support analyst.
• Expert skills in change management, incident management and service management.
• Active member with Confidential as a webmaster and team leader for Confidential Project.

KEY COMPETENCIES /SKILLS:

Agile and Waterfall methodologies

Altassian JIRA & Green Hopper, RTC

MS Visio, Microsoft Office tools, Microsoft Project, SharePoint, Blue works

Unified Modeling Language (UML), RUP, Rational RoseHP QA Test Suite, SQL, ALM, Clear Quest

Regulatory Testing/ Functional Testing

Leadership/Team building

PROFESSIONAL EXPERIENCE:

Business Analyst/ Team Leader/Webmaster

Confidential

Responsibilities:

• Elicit UI requirements requirement workshops and workflow analysis from business owner.
• Created feature tree using fishbone diagram to identify problem area.
• Created wireframes for user stories.
• Assist team members with Agile methodology to develop project milestones.
• Managing a team of 10 to facilitate application development and testing.

Process Analyst

Confidential, Alpharetta, GA

Responsibilities:

• Studied the As-Is process map and finalized the To-Be process map.
• Created business process modules understanding customer value introducing key processes improvement.
• Streamlined the work resulting in 30% reduction in the process time.
• Requirement analysis, functional and nonfunctional requirement specifications were documented.
• Worked with the SME for in depth understanding of the processes.
• Facilitated the team with project standards from support content, entire training materials, best practices and generating artifacts to support migration.
• Detailed understanding of OnIT system for process management.
• Consistent use of SharePoint for data storage.

Business Analyst/Operations Lead -Consultant

Confidential, Alpharetta, GA

Responsibilities:

• Facilitated user stories using Agile/Scrum methods. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
• Managed scope by ensuring that the changes to requirements adhered to the Change Management.
• Facilitated the team with project standards from support content, best practices for estimating and generating artifacts bases on templates.
• Created UI mock ups and documented business rules.
• Implemented a self-support site for vendors converting 20% of the short term vendors to long term.
• Coordinated issues resolution, incident management, change management and production release rollouts.

Business Analyst/ Product Owner-Consultant

Confidential, Tampa, FL

Responsibilities:

• Served as a product owner for Mortgage Express projects.
• Participated in story grooming and JAD sessions.
• Entered and updated Epics, Stories, Tasks and Issues onto JIRA Agile application.
• Created process flows, presentations and documents.
• Worked in a fast paced Agile environment and attended daily scrum, retro and sprint planning meetings.

Business Analyst

Confidential, Hays, Kansas

Responsibilities:

• Worked on various Business Requirement Techniques to elicit requirements.
• Carried out risk analysis, identify risk areas for E2E defects.
• Spotted and fixed several inefficiencies with in Business Support System (BSS) and Operations Support System (OSS).
• Accountable for restoring client relationship, building and managing traceability matrix, risk mitigation, change control along with schedule and quality management.
• Prepared application operations and support reports, developed online procedure guide and knowledge database for enterprise service.
• Produced test plans, roll out plans and designed workflows for various service requests.

Business Analyst

Confidential

Responsibilities:

• Utilized waterfall methodology to configure and develop process, standards and procedures.
• Sequence Diagram and Rational Rose were used to define Data Process Models.
• Documented detailed Use cases and UI specifications for the features implemented.
• Prepared Activity Diagrams (UMLs) as a part of Use Case Specifications in MS Visio for UI.
• Designed system prototypes for understanding of the software solution.
• Wrote use cases for defining requirements.
• Used Clear Quest for defect management.

Sr. Sales Account Manager

Confidential

Responsibilities:

• Delivered exceptional service to head Corporate Sales; presented local business lead to the corporate sales team for new business set-up.
• Handled and prepared the annual marketing report and regional sales office targets.
• Streamlined corporate sales process by identifying potential clientele and designing sales plans.
• Drove market expansion with an annualsales of: 30% (2006); 65% (2007); 33% (2008) from room nights of conference, corporate and online bookings.
• Efficiently provided operations oversight and management.
• Contracted with few travel websites as a new initiative.
• Actively involved in developing aggressive Customer Relationship and Retention Plans for the sales team, resulting in a 20% increase in market share.