SUMMARY

• Around 8+ years of extensive experience as a business analyst in business requirement gathering and analysis, business process re - engineering, object oriented design and modeling and also project management system.
• Excellent in business process modeling notation and workflow modeling tools.
• Good understanding of the software development life cycle (SDLC), rational unified process and agile- scrum methodology and testing life cycle.
• Expert in writing functional and non functional requirements.
• Experience in various domains including travel/hospitality (Sabre GDS, ATPCO, WWTE/Expedia, Orbitz etc), product development (SaaS) clients.
• Proficient in creating use case diagrams, class diagrams, sequence diagrams, collaboration diagram, state transition diagram, activity diagrams using UML methodology of MS Visio.
• Experienced in performing GAP analysis by identifying existing technologies and documenting and enhancing to meet end state requirement.
• Excellent experience in change control process and maintaining requirements traceability.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Strong data collection, analysis and interpretation skills.
• Extensive experience in creating business requirement document (BRD) and functional requirements document (FRD).
• Experience in creating and maintaining the requirement traceability matrix (RTM) conducting Joint Application Development (JAD) sessions, project meetings, reviews and walkthroughs and customer interviews.
• Expertise in developing testing documents -test strategies, test plans, test design specifications, test case specification and test procedures.
• Experienced in preparing and developing the user acceptance test (UAT) plan and obtaining the necessary signoffs from the concerned business units.
• Exceptional communication and interpersonal skills together with the ability to learn new concepts.

TECHNICAL SKILLS

Languages/Development Tools/Environments: C, C++, Cobol, JCL, CList, Java, Cold Fusion, .NET Framework, Web Applications & Legacy Systems

Methodologies: Iterative Methodology, Agile Methodology, Rational Unified Process (RUP)

Software/Tools: Lotus Notes, MS Lync, IM, SAS, SAP, AS/400, SQL, Lucene (Queries), MVS, EAI Middleware, Product Information System (PI), Rumba, TCP/IP, CICS, PVCS Tracker, REIG@ TOPS, Recommender (Revenue Management), LMS - Lodging Management System, G2 witchWorks, Accovia / Respro, SBC-Sales Booking Client, Siebel, Sabre (GDS), Worldspan, WDPRO Booking Client (Internet Sales Client), ATPCO (fares system), ITA (flight data system), SharePoint,, XML Editor, Crimson Editor, Secure FTP, PeopleSoft, WinSQL, ClearCase, ClearQuest, XM Administrative Application, Non ProductionValidation System (NPV), Citrix, IsoTrain, Navigator, Citrix Web Interface, CMSNext, Incident Tracking Systems Team Track, QuickArrow, Mashup TOAD, Heat and JIRA. TFS and SQL Server Management Studio, CASS, PRISM, VSC. Ebiz & SIMPL, SalesForce, Axure, ESE, BMAS, LincDoc

Operating Systems: Windows 2000/Windows 7 /XP /NT, Novell, Unix, DOS

Databases: RDBMS, Oracle, Sybase, DB2, MS Access

Legacy Systems: IBM Mainframe Project Management and Design

Other: MS Word, Excel, PowerPoint, Exchange, MS Project, NIKU Workbench (Clarity), ABT Workbench, Lotus Notes, SharePoint, WordPerfect, Visio, UML, Use Case Design & ECMS

PROFESSIONAL EXPERIENCE

Confidential, Fort worth, TX

Business Analyst

Responsibilities:

• Create and present MS PowerPoint presentations to senior leadership and key stakeholders.
• Involved in product lifecycle business processes, platform, and integration requirements using Agile product life cycle
• Created and communicated functional business requirements.
• Gather business requirements documents and generate technical charters.
• Worked with Sabre to integrate website with SSW.
• Designing the solution with mockups, process flow, and data flow.
• Prioritized business and systems problems; conducted impact analysis and risk engineering to derive and execute action plans on time.
• Monitor and sort global distribution system (GDS) queues (or similar program) to maintain quality control.
• Responsible for requirements gathering and document management/storage, workflows of current and future state processes using Visio/ Blue Works, use case scenarios (User Stories), functional analysis, business and technical communications, risks and issues identification, and the integration of this knowledge across functional areas to facilitate problem solving and decision making amongst the IT team and business stakeholders.
• Support SQL databases to update scripts and help business identify pricing procedures.
• Develop usability requirements, software requirements; create new procedures and product training specifications.
• Work with business departments and create use case models and diagrams to enhance requirement specifications.
• Create user acceptance testing and user stories.
• Create wireframes to help elicit requirements and reduce scope creep from the business.
• E-marketing experience through extranets (Expedia, Bookings.com, Sapphire and Open Hospitality) including the implementation and management of the global distribution system known as GDS for automated interfaces with websites such as Orbitz.com, Confidential and many travel agencies around the world.
• Created and managed project plans, timelines and communications using MS Project and Smartsheet.
• Highly involved in Agile SDLC process.
• Conducted GAP, cost/benefit, and return on investment (ROI) analysis.
• Created business and system process flows and requirements.
• The Liaison between the business units, IT departments and support Teams.
• Design flowcharts and business model diagrams.
• QA'd all GDS's prior to release and managed the coordination of each regression or stress test on site either in NY, customers site or remotely.
• Researched and analyzed data and contracts to suggest solutions for plans of action.

Environment: MS VISIO, MS OFFICE suite, MS ProjectManagement, Microsoft SharePoint, Enterprise Architect,, HTML, SQL server 2005/2008, Quality center.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Facilitated meetings (JAD Sessions) and interviews with stakeholders to gather the Business Requirements.
• Conducted research and analysis to identify the business problem.
• Modeled current business environment and produced cost effective redevelopment options for the system to capture property project details.
• Created and maintained all related procedural documentation.
• Expertise in designing and developing strategic Test Plans, Test Cases, Test scenarios, Test Reports, for both manual and automated tests.
• Prepared Business Required Document (BRD) supporting document containing essential business elements, detailed definition and description of the relationship between the actors.
• Gathered data requirements to design, create and maintain conceptual, logical and physical data models.
• Responsible for maintaining a requirements traceability matrix across all deliverables of the project.
• Worked with VUI designer, developers, agile scrum master, dual tone testers-(legacy system) and external credit card third party companies
• Performed GAP Analysis for new functionality requirements and prioritized them based on the business needs.
• Review completed application enhancements and QA test results to ensure that they meet business requirements.
• Responsible for organizing the Quality Analyst (QA) walk through to explain proposed changes.
• Coordinated with the test team to check the weekly status and report the same to the project manager.
• Assisted in designing test cases, writing validation rules and also participated in user acceptance sessions.
• Manage all new partners (GDS's) that signed up to begin the booking process through our on-line system. This will then enable the agencies to perform bookings directly from their PC's.
• Responsible for interacting with the developers to explain the proposed changes and understand the system requirements to handle these changes.
• Formulate comprehensive test plan based on requirements and develop test scenarios based on use cases.
• Responsible for maintaining the minutes of all the requirement gathering sessions
• Generated weekly status reports and Adhoc reports to monitor the progress and identify critical points to reallocate resources.

Environment: RUP, ASP, HTML, MS Visio, and Windows 2000, Rational Suite (Rational Rose, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case)

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Interacted with the SME's and Stakeholders to get a better understanding of client business processes and gather business requirements
• Followed AGILE methodology
• Facilitated JAD Sessions to develop a solution that the system meets the business requirements.
• Analyzed the current requirement process, identify problems, and made recommendations to improve the process.
• Performed Business process modelling using VISIO
• Prepared presentation on system requirement methodology and proposed system requirement document to improve the way of writing the requirements
• Used CMTS (Change Management Tracking System) to keep track of requirements in progress, and estimated and actual time for requirements
• Participated in TRB (Technical Review Board) meetings to get reviewed and signed off the requirement documents
• Use agile systems and strategies to provide quick and feasible solutions, based on agile system, to the organization.
• Involved in a report writing tool called Brio to generate reports in PDF format
• Assisted the PM with time allocation using MS project
• Created Wireframes and Mockups
• Managed changes using rational clear case, and maintained traceability in MS Excel
• Participated in discussion on regression testing, release and non-release testing, and positive and negative testing
• Prepared Presentations in MS Powerpoint
• Conducted UAT and Regression testing and performance testing, Software quality standards and Software quality Matrices
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Created User manuals and trained the end users

Environment: Microsoft Office Suite, iRise Studio, AGILE, Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, VBScript, C#. DOORS, C++, NET, ASP.NET, Business Objects, TestDirector, LoadRunner

Confidential, Parsippany, NJ

Business Analyst

Responsibilities:

• Undertook feasibility study to evaluate viability of service based architecture for Wyndham's automated reservation system.
• Led focused group meetings with SME's and management to realize SOA awareness within the company.
• Identify the client/organizational needs and provide suitable agile system based solutions.
• Utilizing Rational Unified Process (RUP) methodology, facilitated numerous joint requirements planning (JRP) sessions to gather, document and gain consensus on business and functional requirements.
• During the inception and elaboration phases, authored approximately 40 use cases, which include wireframes and describe business and functional requirements. These use cases were utilized as specifications for the development team and by the QA team to define test scripts.
• Developed process flows to illustrate component level functionality and business processes.
• Conducted visioning exercise to understand the goals and objectives of the company.
• Elicited requirements by conducting one on one meeting with SME's and focused group discussions. Documented and presented the business and functional requirements.
• Prepared reference architecture to illustrate logical Service Orientation Architecture (SOA) layers, characteristics and definitions for each layer.
• Executed and analyzed business process models for As-Is and To-Be workflow processes for all Wyndham processes, sub-processes, tasks and activities using MS Visio and Mind Genius 4
• Accomplished an extensive Gap Analysis between different Wyndham channels identifying the functional gap between As-Is and To-Be.
• Participated in preparation of SOA Governance standards.
• Participated in User Acceptance Testing (UAT) for the desired functionalities.

Environment: Use Case Analysis, Unified Modeling Language (UML), Agile, MS Visio, MS Project, TIBCO, MS PowerPoint

Confidential, Riverside, MO

Business Analyst

Responsibilities:

• Collaborate with the business teams to gather and define detailed requirements for software enhancements and modifications
• Work with the business sponsor to outline the business case
• Interview the business team to understand current processes and the project's requirements
• Complete business requirement documents which have a broader description of requirements and in addition complete use cases which cover detailed requirements.
• Complete any wireframes for UI's (screens) which visually assist the business and tech team to ensure the requirements are understood
• Once technical team have completed technical documents, collate the business and technical use case and wireframes into a functional spec
• Ensure sign off from the business and tech team of the requirements and use case documents
• Update and tag requirements into Reqpro and ensure linked to enable QA to test all requirements
• Liaise with the tech and business team to clarify requirements and update documents throughout the project
• Follow change management process for any additional requirements that surface during the project
• Collaborate with the business team to coordinate User Acceptance Testing ensuring resources are available, location and venue confirmed and a process in place to track defects and enhancement prioritization
• Create use case surveys, estimates for funding, vision documents, use cases and supplemental specifications for internal development projects, including new applications and modifications to existing systems

Environment: Windows XP, Mainframes, XML, VB, MS Excel, MS Word, MS Visio, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case, Share Point, XML Spy, WinDiff, and various Diagnostic tools.