SUMMARY

• Over 8 years of Experience as Business Analyst focused on requirement analysis & documentation, process management, application/system design, testing, planning, process improvement and management of complete development cycle
• Demonstrated skills working in various business domains such as insurance, finance, retails, telecom and healthcare. While working within a range of responsible positions for an array of diverse organizations
• In - depth knowledge and experience working with Agile and Waterfall project methodologies
• Experienced in Requirements gathering and requirements specification documentation, elaborations using Rational RequisitePro, Data Mining, Data modeling, System Architecture, UI Modeling, Feasibility studies and Scope Documents
• Experienced in conducting JAD sessions, project meetings, functional reviews and walkthroughs.
• Expertise skills in preforming Gap analysis function point analysis and conformity analysis.
• Test Planning, coordination and execution working along with QA team. Performed User Acceptance Testing (UAT), Qualification testing, System level Testing and Integration testing.
• Knowledge and experience with Data analysis, reporting and trending
• Proven ability of bringing in efficiencies through improved process management, Delivery framework, test optimizations through data validations, data analytics through SQL queries and work flow management
• Mastery of Object Oriented Analysis/Design, Microsoft Project, Quality Center- Testing Tools.Experienced and ITIL certified operations and support analyst, with expert skills in change management, incident management and service management.
• Ensure customer service and satisfaction is afforded highest attention and priority
• Strong interpersonal skills and work ethic. Able to function as a productive team member or accomplish tasks without supervision. Mission oriented. Excellent persuasive skills. Excellent communication and presentation skills in articulating business requirements.

TECHNICAL SKILLS

Requirements/Application Management Tools: Altassian JIRA & Green Hopper, Microsoft Project, MS Visio, Microsoft Office tools (Access, Excel, word, PowerPoint, Visio), SnagIt, Spotfire, Rational clearquest, Eclipse, RRC, SVN, Clearcase, Lifelink web track

Testing Tools: HP QA test suite, SQL, ALM, HPQA, Clear Quest

SDLC/Design Methodologies: Unified Modeling Language (UML), RUP, Rational Rose, Agile and Waterfall

Database: DB2, Oracle 11g, MySQL

Languages/ Frameworks: Java, Cobol, Progress, .NET, J2EE, HTML, JavaScript, Web 2.0

Middleware/Servers: WebSphere, Weblogic, Jboss, Tomcat

Operating Systems: Sun Solaris, AIX, Win XP/2000, Linux

PROFESSIONAL EXPERIENCE

Business Analyst/Operations Lead -Consultant

Confidential - Alpharetta, GA

Responsibilities:

• Requirement analysis, functional and nonfunctional requirement specification documentation
• Mapped business requirements and user interaction through User stories and Process Flow Diagram for better visibility in AGILE.
• Managed scope by ensuring the changes to the requirements adhered to the Change Management.
• Facilitated the team with project standards from support content, best practices for estimating and generating artifacts bases on templates.
• Implemented a self-support site which included a user guide, training videos, FAQ’s for viewing reports on cash flow management.
• Manage continued services operations for the applications. Coordinated issues resolution, incident management, change management and production release rollouts

Environment: Java, Oracle 11g, DB2, Mainframe, RRC, Microsoft Project, MS Office, Spotfire

Business Analyst/ Product Owner-Consultant

Confidential - Tampa, FL

Responsibilities:

• Served as a product owner for Mortgage Express projects
• Worked with the business users to understand and document requirements
• Worked on multiple tasks and manage time effectively in order to meet organizational goals
• Created process flows, presentations and documentations and delivery them to the team
• Participated in Story grooming and JAD sessions and provided inputs for better understanding
• Managed requirements changes via a change control process
• Worked in a fast paced Agile environment and attended daily scrum, retro and sprint planning meetings

Environment: Progress, JIRA, VISIO, MS Office suite, Mainframe, DB2, SnagIt, .NET, ALM, Green hopper.

Business Analyst

Confidential, Hays, Kansas

Responsibilities:

• Worked on various Business Requirement Techniques to elicit requirements.
• Carried out risk analysis, identify risk areas for E2E defects
• Spotted and fixed several inefficiencies in operational management processes
• Produced monthly or weekly development report to the higher authority and the supporting staffs.
• Accountable for restoring client relationship, building and managing traceability matrix, risk mitigation, change control along with schedule and quality management
• Prepare application operations and support reports, developed online procedure guide and knowledge database
• Produced test plans, roll out plans and designed workflows for various service requests.

Environment: Sun Solaris, IBM Web sphere, Java, J2EE, HP Quality Centre, JIRA, Clearcase

Business Analyst

Confidential

Responsibilities:

• Utilized waterfall model to configure and develop process, standards and procedures
• Data Process Models were defined according to UML methodology using Sequence Diagrams and Rational Rose
• Created UI modeling for better visualization and system prototypes for understanding of the software solution.
• Wrote use cases for debit card purchase, debit card return, pin less debit card, debit card reversal transactions in various messaging formats
• Used Clear Quest for defect management and to analyze the variation between the expected and actual results
• Prepared SQL queries to verify GUI front-end results and to extract and manipulate data to satisfy test cases/requirements

Environment: Microsoft SharePoint, Clear Quest, WebSphere 5.0, Oracle 8i, J2EE, Java, SVN

System Analyst

Confidential

Responsibilities:

• Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures.
• Data Process Models were defined according to UML methodology using Sequence Diagrams and Rational Rose.
• Designed and developed project document templates based on SDLC methodology.
• Created project Prototype using for better visualization and understanding of the software solution.
• Application was logged using LifeLink WebTrack for better usability.
• Maintained various versions of the documents generated during the project using Rational Clear Case.
• Designed and implemented basic SOL queries for QA testing and report/ data validation.
• Assisted the QA team in designing the test plan and test cases. Performed User Acceptance Testing (UAT).

Environment: UML, RUP, Rational Rose, Rational Requisite Pro, LifeLink WebTrack, MS Word, MS Visio MS PowerPoint, Visual Basic, Windows 2000.