SUMMARY

• Over 10 years of experience as Sr. Business Analyst with solid understanding of Insurance (Life & PC), Banking. Experience leading, development and deployment of highly effective business technology solutions.
• Strong track record of solving enterprise technology problems through critical analysis and troubleshooting, resulting in significant cost savings and greater efficiency.
• Ability to deliver results by shifting ideas to initiatives and driving success with cross - functional teams on complex and global initiatives.
• Extensive knowledge in Requirement Gathering Analysis through user interviews, workshops and existing systems documentation and procedures.
• Good understanding of Business Process Flows, Case Tools, and Business Analysis.
• Proficient in interacting with business users to identify information needs and initiating process changes and creating Use Cases, Use Case diagrams, Activity Diagrams, Class diagram, Sequence diagram based on UML methodology using tools like Rational Rose and MS Visio
• Strong knowledge of SDLC Methodology, Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP Agile Methodologies and Project Management life cycle.
• Comprehensive understanding of organizational framework that helps to map the As-Is and To-Be model using GAP analysis.
• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis and design.
• Researched client and internal data integrity issues using SQL database queries, Business Objects reporting, and other forms of analysis.
• Well versed in documentation of Product Definition Document (PDD), Business Requirements Documentation, System Requirement Specification (SRS) and Functional System Documentation (FSD).
• Extensive experience in developing Use Cases, creating Screen Mock ups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Experience in Managing onsite/offshore team and responsible for quality deliverables on time. Coordinated the analysis, design, development, testing, deployment and ongoing support of application solutions.
• Generated Traceability Matrices to ensure that all the requirements are covered by the test cases.
• Creating Work Breakdown Structures (WBS), Project Schedules and Project Timelines
• Conduct weekly status meetings and work closely with the QA team, development team and other project managers to keep track of project developments and communicate the project status to the business team.
• Experienced in multiple system design and modeling methodologies such as Rational Unified Process- RUP.
• Recognized for ability to partner with business leaders to plan, integrate and execute complex project plans on time and within budget.
• Ability to use and work with multiple project management tools like MS Project, SharePoint, Excel, Visio and project methodologies like Agile, BABOK, RUP.

TECHNICAL SKILLS

Methodology: UML, RUP, SDLC, Agile, Waterfall, E/R design-techniques and methodology, OOAD.

Databases: Oracle, MS SQL Server, SQL, PL/SQL, OLTP, OLAP

Defect Tracking Tools: Rational ClearQuest, Quality Center (QC)

Documentation/Management Tools: MS Office 2010 (Word, Excel, Visio, Power Point), Windows Share Point Services, Ms Project

Testing Tools: LoadRunner, Winrunner, SOAP UI

Database and Reporting Tools: MS Access, Business Object, Cognos, Microsoft SQL Server, Reporting Services, Toad, ERwin Data Modeling.

Operating Systems: Windows, MS-DOS, Windows Server, UNIX, Mainframe

Web Servers: Microsoft IE, Mozilla Firefox

PROFESSIONAL EXPERIENCE

Confidential Harrisburg, PA

Sr. Business Analyst

Responsibilities:

• Identified the business needs of their clients and stakeholders to help determine solutions to business problems.
• Managed the process of gathering functional requirements from key stakeholders and Subject Matter Experts (SME’s )
• Functioned as the primary liaison between the business line and the technical areas throughout the project cycle.
• Involved in gathering requirements and mapping the business process to create documentation on workflows.
• Have adequate hands on exposure in Workmen Compensation, Commercial Insurance as well as Property & Casualty Insurance & its various intricacies.
• As a Business systems Analyst, extensively written Use Cases and Business Flows and work flow diagrams for effective plans.
• Performed GAP Analysis with system functionality and existing Business Processes.
• Managed changes to requirements using Change Control processes.
• Reviewbusinessrequirements to identify product gaps in the Guidewire product. Worked with the product managers to find resolutions to the product gaps.
• Used the knowledge of Claim Center to assist thebusinessunits in defining needs and requirements.
• Used UML and RUP process for productivity in communicating specifications to design & development team.
• Assisted in the documentation of requirements for the Guidewire Claim Center claims management system as a business analyst.
• Attend weekly change request meetings to document changes and implement procedures to test changes upon completion.
• Developed a claim management system where the company can integrate its Property and Casualty management systems and extended the functionality.
• Ensure projects are delivered to production timely with approvals from business, development, and subject matter experts with all issues resolved or deferred with a resolution plan for a future release.
• Involved in analysis and design with team members to make Use Case diagrams, Sequence diagrams using UML/Visio to depict process flows and PowerPoint presentations.
• Analyzed the Business Requirements Document (BRD), modified the Master Test Plan and prepared detailed Test Cases for the UAT.
• Enhanced web based application of Property Casualty system, to meet the on-line insurance requirements of customers such as login, registering for new policies, making changes for existing policies, and sending alert to customers.
• Involved extensively in User Acceptance Testing (UAT), and Regression Testing.
• Prepared implementation check out plans and involved in the deployment of the application.
• Extensive use of MS Office, UML and Visio for creating software Architecture documentation.
• Involved in Joint Application Development (JAD) sessions to define technology applications for business requirements.
• Managed scope and requirements throughout the project lifecycle.

Environment: Quality Center, Mainframe, Oracle 11g, Windows, Guidewire, soapUI, SQL, JAVA, FLEX, HTML, MS Excel, XML, MS SQL SERVER

Confidential Somerset, NJ

Sr. Business Analyst

Responsibilities:

• Played an active and lead role in gathering, analyzing, and writing business requirements.
• Collected and documented business processes as well as business rules.
• Translated the business needs into system requirements and communicated with the business on a non-technical level.
• Documented the Functional Specifications Document.
• Adopting Rational Unified Process (RUP) methodology with emphasis on its six best practices for iterative and incremental development. Planned all the RUP iterations and documented the artifacts throughout various phases. Conduct analyses of Business requirements and System specifications.
• Developed a web based policy management system where the company wanted to integrate its claim management systems and extended the functionality for access by the company’s network of independent producers.
• Developed Use Cases, Activity Diagrams, Sequence Diagrams for claim engine in products for different functionalities such as policy changes, Cancellation and Reinsurance.
• Used Six Sigma procedures to identify the gaps and process improvement.
• Assisted in building a business analysis process model using MS Visio
• Conducted JAD sessions between the end users and the development team.
• Worked with the software architects / developers to ensure that the applications conform to customer requirements.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Performed User Acceptance Testing and reporting the bugs to the development team.
• Conducted project related presentations and provided reports to the higher management.
• Manage project documentation/ versioning using MS Sharepoint.
• Manage client Change requests in light of newly desired functionalities

Confidential, Indianapolis, IN

Sr. Business Analyst

Responsibilities:

• Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
• Prepared High Level Logical Data Models and BRDs (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Worked with Guidewire Billing Center to create data for testing and coordinated with Policy Service team to test the integration between Policy System and Billing Center Integration and Claims Management System.
• Correspondence included solicitation letters, financial transaction confirmations, and quarterly and annual policy statements.
• Coordinated participation and sign-off of various business partners and customers.
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Worked on the Integration team with Policy Center to Billing Center, Billing Center to Claims Center, and Policy Center to Claims Center and made sure all the Integration are working in all environments.
• Interfaced between Business new product builders and System platform builders.
• Worked with systems area to translate business needs into system requirements.
• Performed various Billing Center Integration Testing on Billing Instructions
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Verified the functional aspect as per the Business Process and validated the interfaces with the other systems and data conversion from the legacy system.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.
• Environment: RUP, UAT, GAD (Gap Analysis Document), MS Visio, Windows

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Gathered and documented requirements for creating bureau reports and Bureau Reporting
• Conducted analysis studies that serve as input to the strategic planning, goal setting, and approach to achieving the goals.
• Helped the PM in initiating the project, preparing the Business case and planning it.
• Defined existing business process (BPM-Business Process Modeling) and identified the gap (Gap Analysis) between the existing & improved business process to redefine to process (BPI) and SOPs.
• Identified and defined Business analyst work Strategy and requirements risk approach and determine planning considerations finalized (RUP).
• Collected requirements (using) Brain storming, Document analysis, Focus Groups, Interface analysis, Interviews, JAD, prototyping, survey, reverse engineering and user task analysis for various reporting types like CLUE (Comprehensive loss underwriting exchange, Change Report, Claim Count, Claim summaries).
• Explained the solution model, analyze the functional requirements, prepared the Use cases, defined user profiles, defined the supplementary requirements, defined assumptions and prepare the traceability matrix and validate the requirements.
• Wrote business requirements specification (BRS) and functional requirements specification (FRS) documents as per the business requirements and process flow.
• Created Business Intelligence reporting for better understanding of business process and data.
• Created data mapping documents.
• Assisted System Architects and Quality Assurance Analysts in creation of various tests by using Quality center.
• Assured that all artifacts are in compliance with corporate SDLC policies and guidelines.
• Assisted in deletion of defects and bugs, in order to meet specific requirements and deadlines for successful execution of the project.

Confidential, Northbrook, IL

Business Analyst

Responsibilities:

• Supported full traceability among all artifacts throughout the software development life cycle
• Extracted the Business Requirements during various sessions with business leads and tagged all requirements in Requisite Pro, tracing them all the way to the stakeholder requirements
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Conducted JAD sessions with extensive involvement from Business, Development, Testing teams, Architects, SME's (Subject Matter Experts) and Managers of various Business Units
• Developed a thorough and repeatable software requirements methodology utilizing the Rational Unified Process (RUP) and Unified Modeling language (UML)
• Creation of Business Process specifications, application designing using RUP, database schema design and implementation methodology
• Created PowerPoint presentations incorporating MS Office Suite, Excel, Word and Access
• Elicited requirements and provided specific business and technical requirements guidance for the construction of the system. The requirements set comprised of Business Requirements Document (BRD), functional requirements, Business and System Use Cases.
• Used Rational Clear Case and Clear Quest as Configuration Management and Change control tools.
• Constructed and maintained UML models using Rational Rose, and created use case diagrams, class diagrams and sequence diagrams for all the use cases
• Co-ordination with multiple teams and integration architects, in performing analysis for issues regarding speed and stability
• Conducted manual testing by observing every step in the requirements and test cases.
• Execute test scripts, coordinated & conducted UAT testing.
• Tracked and documented defects and communicated them to the technical developers.
• Used Test Director for bug and defect tracking.
• Wrote SQL Queries in Oracle for data manipulations.
• Scheduled batches backups process to maintain customers and clients database
• Participated in UAT (User Acceptance Testing) with all levels of User Groups.

Confidential

Business Analyst

Responsibilities:

• Prepared use case models based on Business Requirement documentation gathered through interaction with users.
• Worked throughout the SDLC, which included requirements, specifications, design, analysis and testing utilizing RUP methodology.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Created and enhanced requirements, analysis and design using Rational Tools (Rational Rose, Rational Requisite Pro, and Rational Clear Case).
• Wrote business requirements specification (BRS) and functional requirements specification (FRS) documents as per the business requirements and process flow
• Performed business process mapping for new requirements.
• Produced user requirements document for companywide reports by interacting with end users and developers.
• Interacted with the developers and defined the needs to update the design of the Graphical User Interface.
• Participated in various meetings and discussed Enhancement and Modification Request issues.
• Worked with the SME's for State filings with the Department of Insurance
• Worked with the data modelers, DBA's and QA teams to resolve issues that arose during the implementation phase.
• Responsibilities also included analyzing and testing the user interface and constantly redesigning the system to increase its user friendliness for the clients.
• A major duty included interacting with the users and business relationship managers and implementing changes on the database in order to ensure UAT approval.

Confidential

Business Analyst/Consultant

Responsibilities:

• Worked with credit and cash flow models to set up transactions and generate analysis
• Conducted research and work to prepare documents and presentations for rating committees.
• Worked with collateral pool and cash flow team, including contacting issuers to obtain information needed.
• Attend ratings committee meetings with senior analysts as assigned and answering questions about the transaction.
• Prioritize projects in order of the project importance, deadlines and provide regular updates at each stage of the project.
• Create project plans to be used in executing the projects through to completion.
• Develop strategies, techniques and tools to execute projects to completion, identify barriers to success and facilitate prevention strategies.
• Assisted in the collection and analysis of data on special projects.
• Generated appropriate financial and economic data from/to databases, retrieving source documents, and working with surveillance tracking tools.
• Demonstrate the initiative to follow through and meet deadlines and organize priorities while handling multiple tasks.
• Assisted FP&A team with financial reporting, analysis and management reporting

Confidential

Business Analyst\ Associate

Responsibilities:

• Prepared Gap analysis document and Vision statement to outline the scope of future data warehouse projects and the justification for moving data into a warehouse environment.
• Accumulated system requirements from various functional departments such as accounting, IS (Information Systems) through surveys and interviews.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Elicited requirements for the capture of Data from Guidewire suite to the Data warehouse.
• Incorporated Rational Unified Process (RUP) to create Business Requirement Document
• Verified the accuracy and completeness of work in order to deliver quality solutions that improve of operations, efficiencies, and internal controls as required by insurance.
• Identified, and communicated IS and business strategy relationship through written and oral communication to the top management and Systems Analyst and Designer.
• Assessed risks, costs and potential benefits of alternative business process.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing).
• Involved in UAT for different lines of Commercial Business like Business Owners Policies, Workers Compensation, Commercial, Auto, and Commercial Package Policies.
• Conducted daily interaction with both the development team and stake holders.
• Analyzed the security implementation of the application with respect to users perspective
• Documented user stories and modeled use case diagrams by utilizing MS Visio
• Prepared test data for the functional test cases and Evaluated test results.
• Interacted with developers & various members of my team to discuss and resolve defects and their priorities.