SUMMARY

• Senior Business Analyst wif extensive knowledge of process analysis and system reengineering wif an understanding of technical problems and solutions as they relate to current and future business environment.
• Extensive experience in gathering requirements. Government contracts include teh Social Security Administration, General Services Administration, United States Postal Service, Department of teh Navy, Internal Revenue Service, NASA, Department of Defense, United States Coast Guard, Department of Education, Department of Commerce, and Health and Human Services.
• More TEMPthan 15 years of system development, implementation, and sustainment projects involving business process analysis on various federal contracts
• Developed software development lifecycle (SDLC) documents including business processes, screen mock - ups, use cases and design specifications
• Performed process analysis and design for teh implementation of a complex system Wide Area Work Flow (WAWF) at teh Military Sealift Command (MSC) headquarters
• Generated process flows to map business processes in order to develop business systems
• Worked on numerous projects that required a high-level understanding of an organization’s business systems, which included a successful implementation of WAWF at MSC
• Developed current and target state process flow diagrams, and documented Standard Operating Procedures in order to implement WAWF
• Worked as an Oracle Database Administrator on teh Internal Revenue Service Tax Exempt Determination System (TEDS) that gained recognition from management for system stability
• Worked wif customers on teh DEIS project to streamline teh defense contracting processes by applying proven business process improvement and re-engineering methods.
• Extensive experience creating process changes by integrating new processes wif existing ones and communicating these changes to impacted Business System teams resulting in increased productivity
• For teh Coast Guard, as part of a gap analysis, provided an analysis report to management on their current C4&IT Governance processes, and led JAD sessions wif identified stakeholders that resulted in recommended alternate approaches
• Hands on Project Management Experience while at Confidential International that included preparing internal Financial monthly program reviews

TECHNICAL SKILLS

• Rational Requisite Pro
• Visio
• SDLC methodologies (Agile and Waterfall models)
• SharePoint
• Proliance IBM Cognos
• Teradata SQL Assistant
• XML
• UML Use Cases
• Oracle e-Commerce gateway
• Oracle Discoverer
• Oracle Server Database Administration
• Oracle
• Oracle Designer/2000
• PL/SQL
• SQL
• UNIX
• Sun Solaris
• TOAD
• Brio/Designer
• Brio Enterprise Server iGafX Process for Six Sigma
• MS Office Suite

PROFESSIONAL EXPERIENCE

Confidential, Rochelle Park NJ

Senior Business Requirements Analyst

Responsibilities:

• Facilitate interviews and Joint Application Development (JAD) sessions to solicit user and business requirements and develop functional requirements for teh DCPS project under teh directive of teh Office of Determination Service (ODS)
• Serve as a point of contact in compiling functional requirements for systems development
• Conduct gap analysis, data mapping to modernize legacy systems
• Communicate technical topics to management and non-technical audiences, as well as interfacing wif teh customer on a daily basis
• Document meeting minutes and conduct presentations in Microsoft Visio, PowerPoint to project stakeholders

Confidential, Fairfax VA

Senior Business Analyst Contractor

Responsibilities:

• Define reporting requirements for data related to teh Electronic Project Management System (EPM)
• Document requirements to create a conceptual data model for implementation in teh EPM Enterprise data warehouse
• Gather existing reporting requirements from a review and structure of data elements of existing reporting system created by vendors and power users
• Develop functional requirements as a result of user sessions and stakeholders business requirements and create meeting minutes for each of teh discovery sessions
• Mentor and supervise Junior Business Analyst in all phases of teh requirements gathering effort

Confidential, Ashburn VA

Senior Business Analyst Contractor

Responsibilities:

• Elicited requirements using document analysis, requirement workshops, business process descriptions, use cases, business analysis and workflow analysis for system enhancements in aiding teh development of new US Postal Service incentives to generate revenues for teh agency
• Served as teh conduit between teh customer community and teh software development team through which requirements flow
• Communicated and collaborated wif external and internal customers to analyze Business needs and Functional requirements
• Developed functional description and design documents and user guides in support of teh design and implementation of new systems

Confidential, Santa Clara, CA

Senior Business Systems Analyst

Responsibilities:

• Gatheird, analyzed and documented business, functional and system requirements for teh creation of a national application and central repository for teh US Postal Service Workplace Environment System (WES)
• Developed Customer Acceptance Test (CAT) scripts for testing teh functionality of teh WES
• Developed ad hoc SQL queries to generate reports using Teradata SQL Assistant an information discovery tool to retrieve and analyze scan performance events for express mail, priority mail and first class parcels that have delivery or signature confirmation from teh Postal Service Enterprise Data Warehouse (EDW)
• Wrote business needs statements, user stories and acceptance criteria in order to develop Micro-strategy reports for teh management team
• Performed Customer Acceptance Testing on micro-strategy reports developed by teh developing team prior to migrating to production
• Developed high level system architectural diagram for teh Next Generation Retail System Software (NGRSS) a replacement solution for various established retail solutions for teh US Postal Service that provided management teh tools to monitor retail operations in near real time
• Provided leadership, technical expertise, and continuity of services that interfaced between teh customers, information technology services provider and vendors in order to promote and establish a cost effective environment as well as enhancing teh best business practices
• Provided program and project management solutions using teh Postal Services Technology Solution Life Cycle (TSLC)

Confidential, Fairfax, VA

Business Systems Analyst Lead

Responsibilities:

• Provided consulting services to teh Library of Congress in support of a business process reengineering effort and development of a new system to support teh copyright office licensing division
• Base-lined current operation through documentation review, staff interviews and observation
• Developed current operational flowcharts and associated narratives and recommend potential reengineering opportunities
• Identified challenges facing teh organization and provide recommendations for tools and methods to improve teh quality of teh division’s services and opportunities for reengineering work processes
• Created process change by integrating new processes wif existing ones and communicating these changes to impacted Business System teams

Confidential, Fairfax, VA

Business Systems Analyst Lead

Responsibilities:

• Implemented and provided functional support for Wide Area Workflow (WAWF) at MSC
• Developed current and target state business process flow diagrams for MSC Stakeholders, and wrote Standard Operating Procedures for MSC’s business process re-engineering project
• Completed a preliminary and post software upgrade to MSC’s Oracle 10g planning effort, which included creating test plans, capturing performance baselines, testing and verification resulting in a smooth transition from Oracle 9i to 10g.
• Delivered detailed analysis to stakeholders that identified, described, and documented teh current state of C4&IT Governance policies, practices, processes, structure, roles, and responsibilities at teh USCG that included a description of teh interrelationships between various processes that make up teh current As-Is state.
• Defined and documented requirements for teh C4&IT Governance structure at teh USCG resulted in customer recognition and award
• Generated a detailed gap analysis spreadsheet that assisted teh USCG in analyzing teh current C4&IT Governance processes and provided recommendations for teh integration of current processes into a streamlined process using best practices

Confidential, Fair Lakes VA

Systems Analyst/Project Manager

Responsibilities:

• Maintained teh operation and administration of teh Electric Commerce Center (ECC), which provided teh Military Sealift Command teh ability to implement and conduct Electronic Data Interchange (EDI).
• Developed and maintained teh electronic commerce gateway (ECG) administration guide documentation, and wrote implementation plans, policies and user instructions
• Prepared teh financial reports of teh MSC project to management during monthly Internal Program Reviews. Worked wif teh Process Manager to develop tailoring guidelines for teh risk level associated wif teh size of teh project