SUMMARY

• 8 years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Diverse experience in Retail, Financial Services, and Insurance.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance Home Owner Insurance and Crop Insurance.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Object Oriented Analysis and Design (OOA/D).
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Proficient in DMAIC
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS

Programming Languages: C,C++,C#,VC++,VB,VB.NET,C#.NET, ASP.NET, Java, SQL, PLSQL

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, Linux.

Databases: MS - Access, MySQL, SQL Server, Oracle, Teradata, DB2, Sybase

Application Servers: IBM Websphere, ATG Dynamo, BEA WebLogic.

Internet: HTML, XML, VBScript, ASP, JavaScript, JSP, J2EE.

Automation Tools: MS Visio, Rational Rose, Rational ClearCase, Rational RequisiteProDocumentum

Bug Tracking Tools: Mercury TestDirector, Rational ClearQuest

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS)

Data warehousing Tools: Informatica, Business Objects, Cognos, Erwin

Testing Tools: Quick TestPro (QTP), TestDirector, WinRunner, LoadRunner

PROFESSIONAL EXPERIENCE

Confidential, PA

Business / Systems Analyst

Responsibilities:

• Analyzed clients systems and business processes.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RUP
• Established a Business Analysis methodology around the Rational Unified Process.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Researched the various steps in the lifecycle and then constructed the system in a way that the high-risk customers would be easily identified and monitored.
• Streamlined clerical work processes and mapped then into the new system.
• Developed project plans and managed project scope.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology
• Track and manage all Change Requests, using Rational ClearQuest.
• Maintained and tracked stakeholders requests for enhancements and changes using Unified Change Management tool (UCM) such as Rational ClearQuest
• Coordinating and Developing QA activities.
• Assisted in creating a High level Request for Proposal (RFP).
• Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements.
• Conducted UAT; facilitated discussion between business team and QA team on determine the test requirements and pass/fail criteria; documented and reported user feedbacks to management team.
• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting a document that contains the essential business elements and detailed definitions.
• Designed and Customized data models for Data warehouse
• Worked extensively with MS Excel and MS access
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Collected & documented the requirement of Business Teams from Annuities at Prudential & ASPF, Policy & Program Evaluation Team, and Project Sponsors & Actuaries.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Performed extensive Requirement analysis and developed use cases and workflows.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Played a key role in the planning, User Accepted Testing, and Implementation of system enhancements and conversions.
• Participated in integrating Prudentials purchase of Allstates Variable Annuity business. This effort entailed interviewing technical and senior management staff
• Implement and maintain Property & Casualty (e.g. bug-fix, data integration, version release) systems of assigned customers.
• Provided key input in working with users in defining project and system requirements.
• Developed strategic partnerships with the business units to develop a solid knowledge base of the business line; including the business plan, products, and process and revenue streams.
• Managed the development and implementation of the Independent Agent payroll system, Property & Casualty Specialist compensation system, Telesales compensation system, contingent and bonus compensation system and several compensation contract agreements with the MetLife agency sales force
• Documented and delivered Functional Specification Document to the project team.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.

Environment: UML, RUP, Mainframes, COBOL, JCL, Db2, Oracle, Rose, MS Word, MS Excel, MS Visio LoadRunner, WinRunner

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Gathered high-level requirement for all the external projects in a release.
• Involved in all stages of testing the Auto & Home Insurance application.
• Responsible for testing the Quote & Purchase for both Auto and Home Property Insurance of the customers.
• Involved in Risk Assessment for each project.
• Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
• Negotiated with teams from projects to decide if modules should be implemented independently, or Parallely
• Gathered requirements for business process flow and on screen flow for wizards driven products from products SME's and Sales people and created Requirements documents to implement in Pega PRPC.
• Created Business Rules Document and Requirement Traceability Matrix to track the requirements for Pega PRPC.
• Communicate with Customer Service on ACORD Forms design and other technical problems
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Created functional requirement documents for the impacting projects
• Performed criteria table updates for each project.
• Develop Logical and Physical data models that capture current state/future state data elements and data flows using Erwin.
• Updated the impacted MS Access tables.
• Worked extensively with MS Excel and MS access
• Developed test plans with QA team and helped to develop test cases for system testing, Integration testing and performance testing.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations (if any).
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Reviewed test results and coordinated with testing and development team to correct the issues.
• Developed timelines for project delivery, and managed projects/resources
• Analyze business requirements and segregated them into Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and OOD using Borland Together according to UML methodology thus defining the Data Process Models.
• Responsible for preparing Business Requirement Document (BRD) and then translating into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.
• Documented and delivered Functional Specification Document to the project team.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing.

Environment: UML, RUP, Microsoft Office Suite, Microsoft Visio, Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, VBScript, C#. DOORS, C++, NET, ASP.NET, Business Objects, TestDirector, LoadRunner

Confidential, RI

Business Analyst

Responsibilities:

• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Followed solely RUP methodologies during the course of the project.
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Utilized the 80-20 rule to prioritize and in corporate the critical features. Used Time-Boxing techniques to finish within set time frames.
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Serve as Property & Casualty Insurance SME, reporting to the President, addressing various Insurance industry issues as they arise and the point person for the development and adoption of the ACORD xml standards.
• Involved in Testing by using SQL and work with QA together to develop test Scenarios and test cases.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Designing and customizing data models for Data warehouse supporting data from multiple sources
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Developed Systems Specifications document to define the impact of the new requirements on the existing system.
• Worked extensively with MS Excel and MS access
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Involved in performance measurement of ongoing data collection to determine if a program is implementing activities and achieving objectives.
• Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user training and user acceptance testing to ensure and verify system is designed according to user needs.
• Conducted review sessions on regular basis with QA and development teams for preparing status, delivery report and client reporting.
• Suggested measures and recommendations to improve the current application performance.

Environment: Rational Enterprise Suite (Rose, RequisitePro, ClearCase, ClearQuest), UML, RUP, Case wise modeller, IBM WebSphere, XML, Java, Unix, C++, J2EE, JSP, Oracle, DB2, Sybase, SQL Server Reports, WinRunner, LoadRunner, Quick TestPro

Confidential, Warminster, PA

Data Warehouse Business Analyst

Responsibilities:

• Acted as a liaison between underwriters who have a business problem and developers to create automated solutions.
• Involved in all phases of the Iterative approach of the SDLC from Inception to Transition.
• Performed the business requirements gathering by questioners, Interview business area experts, surveys and JAD sessions.
• Working in Documents Management System to track and store images of paper documents.
• Propose process improvements to documentation and technical writing procedures.
• Gathered, documented, and communicated business requirements into systems design documentation using Business-Modeling concepts.
• Conducting Review Requirements meetings to identify missing or incomplete requirements and to identify potential test cases.
• Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Contributed to the System Requirement Specification (SRS) Document and derived software models using UML for the System Design Specification (SDS) Document
• Involved in designing business use case scenarios, use case realizations diagrams, and workflow charts for documenting the requirements.
• Monthly and quarterly management meetings with travel liaison for consistent communication.
• Database of individual traveller personal profiles for efficiency and accuracy with each reservation
• Planned, coordinated and scheduled meetings, feasibility studies and surveys as required in order to collect detailed business requirements and specifications which can be used by the development teams.
• Interacted with representatives in supplying information, reporting defects, and obtaining information for specifications and implementation of the requirements.
• Prepared Logical Data Models that contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the Entity relationships between the data elements to analyze and document business data requirements.
• Maintained a requirements traceability matrix in order to keep the clients and all the teams up-to-date with the current progress of the project.
• Involved in User Acceptance Testing (UAT) and Test Execution.

Environment: Java, J2EE technology, Windows 2000 Advanced Server, UNIX / Oracle Platform, SQL, SQL Server, MS Visio, RUP, Rational Rose 2002, Rational Clear Quest, Rational Clear Case, Rational requisite pro, rational test manager, Rational Robot