SUMMARY

• Over Eight years of experience as a Business Analyst, and over eight years of total experience. Experience in various phases of Software Development Life Cycle including requirements gathering, use casing, functional specification, business case analysis and testing.
• Experienced in documenting system and business requirements and specifications, business process analysis& research, JAD/RAD sessions, requirements gathering, gap analysis, and step - by step user manuals with illustrations, Impact analysis and knowledge of SOX compliant documents.
• Skilled in Banking/Finance domain including General Ledger, Accounting Principle, Cash-Management, Financial Reporting, Trade-Finance, Commercial Loans, Treasury Banking, Payments, Mortgage, Fixed Income, Risk Management and Prepaid-Card Business, Health care, and AutoIndustry.
• Skilled in translating business objectives into prioritized technical requirements and discovering solutions to business problems. Modeling and writing use cases using RUP methodology.
• Experience in Use Case Diagrams, Class diagram, Sequence Diagrams, Collaboration diagram, Activity Diagrams using UML.
• Extensive experience in design and development of Decision Support Systems (DSS).
• Delivering high quality Business Analysis Documentation and assisting in project management plans within a budget and schedule
• Experience in Integration of various data sources like Oracle, SQL Server, and MS Access.
• Knowledge of Requirements Management tool DOORS for co-located teams.
• Experience in drafting Test Plan and Test Cases. Extensively participated in Verification testing, Unit testing, System testing, and User Acceptance Testing (UAT) Data Analysis, Data Mapping, Designing/Developing, Business Intelligence, Reporting Solutions.
• Experienced in coordinating resources, prioritizing activities, establish goals, schedules and success criteria.
• Proven leadership ability and committed to excellence in professional services

TECHNICAL SKILLS

UML: Visio, Rational Rose, and Smart Draw

Application: Microsoft Office suite - MS Excel, MS Word, MS PowerPointMS Project and Visio

Language: SQL, Java, J2EE, HTML and XML

Operating System: Windows, and UNIX

Database: Oracle, SQL Server & MS Access

Project Management: MS ProjectPursuingPMI Certification

Business Process Tools: Use Case Design,PEGA, UML, Sales force, Rational Rose,and Rational RequisitePro, DOORS

PROFESSIONAL EXPERIENCE

Confidential, NC

Business/Process Analyst

Responsibilities:

• Involved in understanding and analyzing the requirements that were critical to the business process
• Tasked with documenting, storing, and sharing the Issues and documentation using Rational Clear Case.
• Tasked with documenting, analyzing, and defining the Change Requests using Rational Clear Quest.
• Led the effort in structuring the requirement into logical groupings of essential business processes, business rules, and information needs and insured that the critical requirements are not missed.
• Used Microsoft Excel for Data Mapping of the critical fields that flow from the mainframe to the back end and back to the mainframe.
• Used Microsoft Access to import all the mappings into one centralize database for reusability by other projects and efficiency.
• Understanding the present and the new automated system, this included the complete business process, database schema, file generation process, backend processes and the number of users and their activities.
• Coordinatepreparation and presentation of project deliverables to management and assist in the listing and selection of alternate solutions.
• During the design phase, worked with the development team to ensure testability,reliability, usability, maintainability and performance of a web-enabled enterprise application and created screen shots of the application in power point.
• Used Eclipse to make changes to HTML coding to reflect new requirements to the interface.
• Reviewed available tools, current system and subsystems, documented interface requirements of the automated system with the existing application, identified associated constraints and issues and assisted in the setup and configuration of defect tracking tool.
• Helped the testing team to port the non-critical data from the production database to the test environment and contributing in overall testing effort by identifying the key testing areas.
• Held frequent meetings with the development, testing team and the business team to verify any changed requirements.

Environment: Web Sphere Portal, Oracle, Java, Sales Process Manager, Product Configurator, Clear Quest, HP Quality Center - ALM, Web Trends Analytics, MS Office and Visio.

Confidential, MD

Business Analyst

Responsibilities:

• Gained understanding of the business process that included Sales processes, Rating methodology, different Products, Group Renewals and Enrollment process in Facets.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of the Software Development Life Cycle.
• Established a formal modeling and documentation techniques and standards for the project and thus set standards for future RUP based projects within the organization
• Perform on-going CRM estimation and support on requirements perspective.
• Act as a bridge between the business, onsite and offshore functions, manage three resources toimplement business requirements into technical solutions
• Gathered User Requirements by Interviews, user meetings, JAD sessions, and Requirement Elicitation Sessions.
• Played an active role in gathering, analyzing and writing Business Requirements. Worked with the business team (SME’s in Sales, Underwriting, and Pricing) to collect the business, reporting standards, security and service level requirements and documented them in Business Requirement Document (BRD) and performed Business Process Re-engineering
• Identified Use Cases from the requirements. Created UML Diagrams including Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams and Web Page Mock-Ups (wireframes) using MS-Visio thus defining the Business Process Model.
• Created Data maps for the field mapping between the fields which are created inside theintegration object to the external legacy system fields.
• Identified non-functional requirements and documented business rules, supplementary specifications, data entities, their structure.
• Served as a liaison between the stakeholders, internal/external business community and the IT organization in order to provide technical solutions to meet user needs
• Identified and documented reporting requirements, created sample reports and defined adhoc reporting data elements.
• Collaborated with the Project manager to meet the Time Lines, Deadlines, create Work Plans, Managing risks, Resource allocation.
• Worked as a liaison between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Helped in developing QA Test Plan, test conditions and test cases
• Assisted the Quality Management team to ensure that requirements documentation were easily translated to test plans and ensured that proper testing plans have been completed.
• Conducted User Acceptance Testing (UAT) and Interacted with developers & various members of team to discuss and resolve defects.
• Developed Requirements Traceability Matrix (RTM) for requirement management and auditing purposes
• Helped in developing QA Test Plan, test conditions and test cases
• Involved in testing the ancillary mapping of products using QTP scripts and tracked the defects using Quality Center Developed SOP’s (Standard Operating Procedures), User Manuals and provided input for user Training materials and presentations.

Environment: Web Sphere Portal, Oracle, Java, Sales Process Manager, Product Configurator, Clear Quest, HP Quality Center - ALM, Web Trends Analytics, MS Office and Visio, PEGA PRPC, MS Office Suite, Adobe Photoshop, PEGA Reports, XML, and HTML.

Confidential, NJ

Business Analyst

Responsibilities:

• Responsible for gathering business requirements, doing GAP analysis and document them textually or within models.
• Worked closely with end-users and stakeholders to develop a detailed understanding of the requirements and prepared a comprehensive set of documents to define the specifications and business value of the system.
• Analyzed business processes by breaking them down into their component parts
• Interviewed area experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Created Data maps for the field mapping between the fields which are created inside theintegration object to the external legacy system fields.
• Business process flow of In/Outbound Integration workflows.
• Involved in converting the User requirements into business requirements, functional requirements and technical requirements and also created business process models from the requirement specs.
• Created IAD specifications to integrate CRM which provides a set of web services request-responses.
• Updating data in VisionPLUS and requesting an action in VisionPLUS.
• Created Use Case specifications, business flow diagrams, Activity diagram and Sequence diagram using Rational Rose and MS Visio, so the developers and other stake holders can understand the business process according to their perspective with possible alternate scenarios.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly
• Actively involved in User Acceptance testing and Training of the end users.

Environment: Web Sphere Portal, Oracle, Java, Sales Process Manager, Product Configurator, Clear Quest, HP Quality Center - ALM, Web Trends Analytics, MS Office and Visio.

Confidential, MA

Sr. Business Analyst

Responsibilities:

• Assisted senior managers with reports on issues related to bulk case resolve, report creation, swift, telex, mail, and Case Creation, Case assignment and Case resolve.
• Met with client groups to determine user requirements and goals. Used Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business Requirement Document.
• Worked in Web services, Web service protocols and Service Oriented Architecture (SOA).
• Designed Class Structures, Workflows and Rule sets for case creation, case assignment and case resolve.
• Created database, users, schema, tables partitioning, Indexes on tables, in PEGA Rules Process Commander.
• Created Rules for Validation, Integration rules like Rule-RDB-SQL using methods like RDB save, RDB Open, RDB list, Creation of Work Objects, assigned to Operators
• Created Data classes like Data admin DB Name, DB tables for integrating with external systems
• Created requirements analysis and design phase artifacts using Requisite Pro, Rational Rose to create Use cases, Activity, Sequence, Collaboration and Deployment Diagrams.
• Used Rational Clear Case and Clear Quest as Configuration Management and Change control tools.
• Worked in the environment of VAX with open Virtual Memory System operating systems.
• DocumentedRequirement Traceability Matrix in Requisite Pro for traceability of requirements through test cases.

Environment: Windows XP, PEGA PRPC, MS Office Suite, MS-Project, MS Visio, Clear Case, Clear Quest, Adobe Photoshop, PEGA Reports, XML, and HTML.

Confidential

Business System Analyst

Responsibilities:

• Requirement Gathering, Use Casing, Functional Specifications, Business Case Analysis, Technical Specifications preparation and Testing.
• Documenting System and Business requirements and specifications, Business process analysis& Research, Gap analysis and step-by step user manuals with illustrations, Impact analysis.
• Translating business objectives into prioritized technical requirements and discovering solutions to business problems.
• Used Case Diagrams, Class diagram, Sequence Diagrams, Collaboration diagram, Activity Diagrams using UML.
• Responsible for design and development of Decision Support Systems (DSS).
• Deliver high quality Business Analysis Documentation and assisting in project management plans within a budget and schedule.
• Integration of various data sources like Oracle, SQL Server, and MS Access.
• Drafting Test Plan and Test Cases. Extensively participated in Verification testing, Unit testing, Integration Testing, System testing, and User Acceptance Testing (UAT) Data Analysis, Data Mapping, Designing/Developing, Business Intelligence, Reporting Solutions.
• Coordinating resources, prioritizing activities, establish goals, schedules and success criteria.
• Expert in 6-Sigma, SEI-CMMI Quality process in complete life cycle projects.
• Worked on production environment, Failure analysis, code debug, and code correction.
• Led Requirements Definition, Data Analysis &Trending, Diagnostics, Deployment as liaison between Technical, Onsite & Offshore Development teams; UML based Project flow, Estimation & assessment.

Environment: Web Sphere Portal, Oracle, Java, Sales Process Manager, Product Configurator, Clear Quest, HP Quality Center - ALM, Web Trends Analytics, MS Office and Visio, MS Office Suite, Adobe Photoshop, XML, and HTML.