SUMMARY

• More than 9 years of progressive IT industry experience working as Business Systems Analyst, Project Manager, Project Lead, and other roles
• Certified Project Management Professional (PMP®) with strong Project Management skills - Project Planning, Requirement Management, Project Monitoring &, Control, Project Communication Management, Requirement Risk Analysis
• Strong Business Analysis skills in Banking and Financial domain specializing in Online Credit Card services - which includes projects involving development of new Web and Mobile Applications and security related Web Services incorporating latest technologies.
• Executed successful projects both in Waterfall SDLC and Scrum (AGILE) Framework
• Solid experience in handling project as Lead Business Analyst, Requirements Elicitation, Requirements Analysis, Domain Modeling, System Design and Implementation
• Varied Industry domain knowledge and expertise: 7+ year experience in Credit Card industry. Specific area includes Online Account Services, Credit Card Customer Relationship Center, Online Customer Engagement, Online Security services; 2+ years of experience in Quality Management industry. Specific areas include Supplier Quality Management; 4+ years of experience in manufacturing industry. Specific areas include Production planning and control.
• Expertise in Elicitation, Analysis and Documentation of User Requirements via JAD sessions, Workshops with business stakeholders and end users
• Proficient in creating Activity diagrams, State diagrams and Domain modeling in Microsoft Visio, Enterprise Architect.
• Expertise in Quality Assurance procedures like developing Unit Test Plan (UTP), and Test Cases; Experience in planning, managing and coordinating User Acceptance Testing (UAT)
• Extensive experience in designing Test Cases, Test Scenarios, Test Scripts and Test reports of manual tests.
• Experience in conducting Gap Analysis, Solution Feasibility Studies, Data Analysis, System Analysis, and Risks Analysis. Ability to see the big picture, organizational impacts and interdependencies for a given business need.
• Good knowledge of Unified Modeling Language (UML) and Object Oriented Analysis (OOA)
• Strong experience working with enterprise Software Management tools dealing with product management and project management.
• Strong mentoring skills, capable of leading and motivating individuals to maximize productivity while fostering cohesive teams in a virtual environment.
• Excellent Communication, Collaboration and Presentation skills

TECHNICAL SKILLS

Operating Systems: Windows 7 and Windows 8

Packages & Tools: MS Office Suite, MS Project, MS SharePoint, MS Visio, Enterprise Architect (UML Modeling Tool), Provision, Fire Bug, Web Developer, SSH, Putty, Xpress scan

UI Framing tools: AXURE

Languages: C, C++, HTML, CSS, UNIX, JAVA, XML, SQL

Versioning Tools: SVN, Automated Production Control (APC), SharePoint

Testing Tool: HP Quality Center (QC 10.0 and 11.5), Selenium IDE, Cenzic, JAWS

Process Frameworks: SDLC (AGILE (SCRUM), WATERFALL)

Concepts: RWD (Responsive Web Design), Accessibility Standards, O-Auth (open standard to authorization), Agile Scrum Methodology, Additional Authentication

PROFESSIONAL EXPERIENCE

Confidential, Austin TX

Business Systems Analyst

Responsibilities:

• Worked as Business Systems Analyst managing multiple streams involved with development of Software Applications; Act as a key liaison between the business and development team
• Worked on Agile methodologies for this project.
• Conducted JAD sessions and user workshops for eliciting business requirements from stakeholders
• Responsible for identifying and documenting business rules, creating detailed Use Cases and conducting User Acceptance Testing
• Prepared project artifacts such as the Project Charter, Business and Functional Requirement document, and Business Analysis Plan, taking inputs from project sponsors and identified stakeholders
• Worked with product owner in developing the Product Backlog, identifying and prioritizing the stories and categorizing them into appropriate iterations/sprints.
• Conducted daily scrum (stand ups) with the project team to ensure smooth going and identifying potential risks as necessary.
• Provided showcase of the product developed during the sprint, and solicited feedback from the product owner.
• Collaborated with the product owners to elicit, analyze and document user stories (business requirements), and prepared detailed narratives (functional specifications) for the identified user stories
• Developed “AS-IS” and “TO BE” business processes working with identified stakeholders
• Worked with architects and tech leads to identify and document sound Technical Design Solutions for the business processes which are in line with the strategic direction/business needs
• Worked with the development team to ensure the proposed design meets the scoped out business requirements; worked with Quality Assurance team coordinating the System Integration Testing.
• Proactively worked with stakeholders in identifying Project Risks and developing risk responses so as ensure project objectives are met
• Designed UI mock ups and validated designs with business users. Facilitated the usability study to ensure best of the designs were presented for stakeholder review
• Collaborated with QA team ensuring test scenarios are prepared to provide proper test coverage and undertook reviews of test scripts and results to ensure quality delivery
• Planned and defined testing approach after consulting with development teams providing advice on prioritization of testing activity in support of identified risks in project schedules or test scenarios
• Worked closely with Project Manager in prioritizing project tasks to meet the project deadlines
• Worked on Offshore-Onshore model to successfully achieve project objectives.
• Tracked the project from initiation to closure, release the required funding needs to the impacted teams, monitor the project health & metrics periodically, and periodically publish the Project Status Reports to the project stakeholders

Confidential - Phoenix, AZ

Business Systems Analyst/Project Manager

Responsibilities:

• Worked as Business Systems Analyst/Project Manager managing multiple projects involved with development and enhancement of Software Applications; Act as a key liaison between the business and development team
• Worked on various projects under waterfall as well as Agile methodologies.
• Conducted JAD sessions and user workshops for eliciting business requirements from stakeholders
• Responsible for identifying and documenting business rules, creating detailed Use Cases and conducting User Acceptance Testing
• Prepared project artifacts such as the Project Charter, Project Plan, Business and Functional Requirement document, and compliance documents for project auditing, taking inputs from project sponsors and identified stakeholders
• Identified and engaged the impacted teams in the project providing required funding’s.
• Worked with product owner in developing the Product Backlog, identifying and prioritizing the stories and categorizing them into appropriate iterations/sprints.
• Conducted daily scrum (stand ups) with the project team to ensure smooth going and identifying potential risks as necessary.
• Monitored the team burn rate/velocity to ensure the sprint and project objectives are met.
• Identified and flagged risk through collaborative inputs from the team during sprint retrospectives
• Provided showcase of the product developed during the sprint, and solicited feedback from the product owner.
• Collaborated with the product owners to elicit, analyze and document user stories (business requirements), and prepared detailed narratives (functional specifications) for the identified user stories
• Developed “AS-IS” and “TO BE” business processes working with identified stakeholders
• Worked with architects and tech leads to identify and document sound Technical Design Solutions for the business processes which are in line with the strategic direction/business needs
• Worked with the development team to ensure the proposed design meets the scoped out business requirements; worked with Quality Assurance team coordinating the System Integration Testing.
• Proactively worked with stakeholders in identifying Project Risks and developing risk responses so as ensure project objectives are met
• Designed UI mock ups using Axure and validated designs with business users. Facilitated the usability study to ensure best of the designs were presented for stakeholder review
• Collaborated with QA team ensuring test scenarios are prepared to provide proper test coverage and undertook reviews of test scripts and results to ensure quality delivery
• Planned and defined testing approach after consulting with development teams providing advice on prioritization of testing activity in support of identified risks in project schedules or test scenarios
• Worked closely with E2E Project Manager/Program Manager in prioritizing project tasks to meet the project deadlines
• Setup Work Breakdown Structure (WBS) in Project Management tool, created Project Phases and appropriate tasks, forecast and assigned resources
• Identified the Re-Engineering saves throughout the project life
• Tracked the project from initiation to closure, release the required funding needs to the impacted teams, monitor the project health & metrics periodically, and periodically publish the Project Status Reports to the project stakeholders
• Provided coaching and mentoring to the team members as appropriate to improve performance and achieve better collaboration within the team

Confidential

Business Systems Analyst

Responsibilities:

• Worked as a key liaison between the business team and technology team in online applications development projects
• Conducted Analysis sessions and user workshops for eliciting business requirements from stakeholders
• Responsible for identifying and documenting Business Requirements, Functional/Non-Functional Requirements and quality Requirements
• Created detailed Use Cases and conducted User Acceptance Testing
• Performed industry and competitor analysis to identify and recommend new features, solutions to be developed
• Developed use case diagrams, activity diagrams, domain models as part of the application development procedure
• Designed UI mock ups using Axure and validated designs with business users
• Performed Gap analysis of existing processes and suggested solutions for improvement
• Facilitated the Design discussions with technical teams and documented and published the meeting notes.
• Developed test plans with detailed test cases based on use cases and business rules
• Performed Unit and Assembly testing of the application and tracked in Quality Center. Worked with SIT and UAT teams to ensure all the requirements are tested per standard.
• Provided support during application deployments in each iteration
• Worked closely with project manager in prioritizing project tasks to meet the project deadlines
• Ensured that all project documentations are prepared per standard and signed off by required stakeholders per phase end timelines.
• Acted as a Subject Matter Expert for the project team in business processes related to Online Account Services and Credit Card Customer Relationship Center.
• Prepared User Manuals for End-users and developed Business Process Improvement documentation.
• Conducted internal trainings for new joinees in the team and prepared Induction Manuals for the team.

Confidential 

Supplier Quality Analyst

Responsibilities:

• Responsible for daily interaction with GM suppliers in US to submit the necessary documents for PPAP.(Production Plan Approval Process)
• Performed project planning, execution, tracking and other management activities to meet the project objectives.
• Worked with client project managers to gather and elicit detailed business requirements
• Estimated IT effort based on the quality requirements by performing system analysis
• Conducted process and product audits of the quality standards employed by the supplier through the system and documentation
• Addressed development and implementation issues by providing subject matter expertise (SME)
• Provided corrective and preventive action solution to the supplier through the quality tools
• Facilitated system testing and user acceptance testing (UAT) during implementation
• Prepared status reports and conducted client meetings on a weekly basis