PROFESSIONAL EXPERIENCE

Confidential, NY

FIU AML Analyst II

Responsibilities:

• Execute investigations based on: Client On - boarding and Maintenance and Transaction monitoring referrals, Government sources (e.g., subpoenas, NSLs, 314(a)) referrals from business partners and other control areas
• Prepare case files for review (e.g., media search results, copies of statements/check, results from internal system searches, etc.)
• File SARs Recommend relationship retention or termination, and track account closures as required
• Review results and submits reports to FinCEN Resolve matches identified during on-boarding and maintenance processes
• Perform SAR maintenance and quality assessments, working closely with the AML Partners (AML Advisory, RPM, CSIS, AML Legal Counsel, and Law Enforcement throughout the duration of an investigation.

Confidential, Newport, NJ

OFAC Analyst I

Responsibilities:

• Conducted 1st level AML investigations sanctions screening for real time and post transactional review of hits in Fircosoft as well as scanning for Sensitive Counter-parties (SCP) cases for potential violations of (OFAC) and other governmental sanctions regimes, in accordance with defined procedures where the company, individual, or entity has a presence.
• Investigate customer documentation on all transactions and account details for suspected fraud activities.
• Perform additional searches to assist in OFAC and SCP review process.
• Liaise with Compliance/RISK on escalation items and OFAC/SCP process improvements.
• Performed risk assessment in high risk product areas.
• Involved with KPI reporting for OFAC/SCP transactions and referrals.
• Communicate with internal departments to resolve OFAC/SCP related issues/problems.
• Reviewed and wrote Suspicious Activity Report (SAR) following a suspected incident of money laundering or fraud.

Confidential, New York, NY

OFAC Analyst II / Global Financial Crimes Compliance Department

Responsibilities:

• Conducted 2nd Level sanctions screening review on real time and post transactional hits in Fircosoft for potential violations of (OFAC) and other governmental sanctions regimes, in accordance with defined procedures where the company, individual, or entity has a presence.
• Performed Due Diligence Investigations (DDI), researching and analysis to mitigate character and reputation risk, extensive public record researching using CLEAR and LexisNexis.
• Compared information obtained from previous case investigations to new exact case to make a clear determination on the proper course of action to be taken on the payment outlining the decision rationale.
• Implemented monitoring and review for AML, performed investigation in high risk product areas.
• RDC transaction monitoring for check uploads.
• Serviced our clients for absent information in Fircsoft through Excel when payment cannot be decision and customize the service request according to the fact pattern and information available with respect to the sanctions target (individual, country, and vessels) to appropriately hone the investigation to the sanctions, updating the Security Instrument case in Actimize after completing the decision in FircoSoft.
• Ensured that all transactions processed by the bank are compliant to all external and internal regulations and policies and escalated complex case investigations to the Team Leader.
• Write and submit SAR for accounts that are suspected of fraud.
• Completed all annual mandatory training requirements, revised related news to regulatory changes and OFAC.

Confidential, Hoboken, NJ

AML Risk Analyst

Responsibilities:

• Investigate, minimized and prevented all types of Fraud in the operation by utilizing Fraud Management tools and reports through investigation of all NJ online casino gaming.
• Investigated and reviewed player’s account daily to identify any fraud patterns by analyzing multiple fraudulent cases to ensure no withdraw occurs involving fraudulent activity or identity theft.
• Risk assessment through accounts to ensure no fraud loss is resulted.
• Performed fraud prevention activities on accounts and focused on establishing the ability to provide and capture early warning signs of potential losses as well as cease the funds.
• Wrote Suspicious Activity Report (SAR) following a suspected incident of money laundering or fraud.

Confidential, Montvale, NJ

OFAC Compliance Analyst I

Responsibilities:

• Conducted review of sanctions screening for real time and post transactional review for potential violations of (OFAC) and other governmental sanctions regimes.
• Utilized a variety of research tools, data analysis systems, entities, and predetermined analysis criteria.
• Sources include: Original Sources, OFAC, FinCEN, Geographic location, and Name Affiliates.
• Provided support for Customers, Agents and Service Associates, performing complexity duties, with high level of compliance knowledge related with Western Union compliance programs.
• Accurately document cases within multiple systems to ensure end to end visibility and case decision making across the compliance programs.

Confidential, Long Island, NY

Customer Service Representative II

Responsibilities:

• Received, investigated and responded to all customer inquiries regarding dental plan coverage and provider information, providing status of claims and total usage of benefits.
• Efficiently answer inbound calls while resolving member issues concerning their dental coverage
• Answered high volume of inbound call; educated callers on additional website features to help minimize use of a live Customer Service Representative.
• Accurately inputted comments regarding customer issue and relative data into the database and case decisions within multiple systems to ensure end to end visibility.

Web Support Specialist

Confidential

Responsibilities:

• Provided front line web support technical assistance and support for incoming queries and issues related to companies website, responding to email messages for customers seeking help.
• Supported Web-based products and services through email or Phone for desktop services, password reset, website navigation and telephone inquiries.
• Functioning as liaison to key organizations in addressing day-to-day web/technical inquiries.
• Triage of incidents and requests, escalating to other teams where appropriate.
• Operating within established routines and procedures, requiring minimal supervision.
• Facilitate response to client through business and technical means in order to resolve issues.

Confidential, Brooklyn, NY

Medical Assistant

Responsibilities:

• Assisted in facilitating the reappointment process for medical and allied health professional staff to ensure compliance with the Medical Staff bylaws, regulatory standards and accreditation standards.
• Contacted providers to request any additional, missing, and expired information needed to complete application.
• Ran Queries in Cactus to pull providers that required documents to be submitted in the credentialing cycle, notified Providers 60 days in advance, and entered provider’s information from credentialing application into the Cactus database.
• Conducted Internet searches to verify providers' credentials and compare results with guidelines to ensure provider met criteria to join panels.

TECHNICAL SKILLS

SKILLS: MS Office Suite (MS Word, Excel, PowerPoint, Outlook), FircoSoft, Actimize, Customer Relationship Center(CRC), Online Watch List Solution(OWLS), Lloyd’s List Intelligence(global sources of business-critical maritime data), LexisNexis, CLEAR, Bridge, BOSS, Global Product Solutions Locator(GPS), Electronic Code Of Federal Regulations (CFR’S), ORBIT(Online Research & Background Investigation Tool), Google * Previously Used: Siebel Systems, CAQH, CACTUS 3, PeopleSoft, lotus Notes 8, Web Axe, Kronos, Oracle, As400, OnDemand, CSC Domestic/Intl, Avaya One-X Systems, Database Applications, Back Office Suite, Pre-reports