PROFESSIONAL SUMMARY

• 15 years of Banner experience.
• Business System Analyst with 12 years of diverse experience in Information Technology with focus on Business Analysis, Business Modeling, Requirement Gathering, Technical Documentation, Software Validation and Web Application Services.
• Project Management services, three separate full cycle implementations over a 6 year period.
• More than 8 years of successful, progressive experience in all phases of the iterative Software Development Life Cycle SDLC .
• 4 years of Kenexa Brassring experience. Did a complete implementation and a Re-engineer of the communication system with applicants.
• Highly organized and motivated team player with excellent communication, interpersonal, and customer relational skills.
• o Possess strong leadership qualities and analytical skills.
• Experience in Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Documented and delivered Functional Specification Document to the project team.
• Proven ability to interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors as well as act as their customer interface point in the role as Lead of Projects.
• Unified Modeling Language UML diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• 3 years of implementation PeopleSoft system.
• Capable of conducting User Acceptance Testing UAT and documentation of Test Cases expertise in designing and developing Test Plans and Test Scripts.

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Consultant 5

• Provides technical consultation and support in the development of computer applications and programs. Write technical specifications to design or redesign computer solutions.
• Leads and/or performs modeling, simulations and analysis efforts.
• Participates in overall systems testing.
• Leads the migration of applications to production
• As an escalation point for application support and troubleshooting
• Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan.
• Analyzes business requirements, designs and

Confidential

Senior Banner Developer

• Provide Application development for the Banner system.
• Travel to campuses in NC to work with functional teams to help install, implement, and train users on Banner systems.
• Project/Upgrade management: Key participant in initial set-up, testing, training and deployment of new system enhancements Point of contact between GA teams and on-campus team.
• Supervise data analyst provide SQL and Unix help to resolve issues with data
• Deploy pl/sql views for the new state wide data system.

Confidential

Director, Administrative Systems

• Manage Senior Systems Analyst and both System Analysts in the continued maintenance and growth of the campus enterprise systems
• Manage data center support up to 8 windows server, 4 Unix servers and 2 Linux servers
• Lead the upgrade of the Banner system using UML and Requirements Traceability Matrix
• Develop and sets the budget for projects and expenditures related to administrative systems
• Prioritize and manage administrative system projects in line with campus needs
• Supervise data analyst provide SQL and Unix help to resolve issues with data
• Coordinate with administrative system vendors to ensure that professional staff training needs are met
• Lead the role of education and information sharing among departments on campus.
• Serve as liaison to the campus regarding enterprise system offerings
• Ensure the administrative IT department's goals, projects, and objectives are in line and fulfill the educational mission of the college
• Analyze professional staff requirements, procedures, and problems to automate or improve existing system, and assigns these projects to the Systems Analysts as required
• Responsible for the ERP Banner system including the databases, applications, user accounts, security, web, and graphical user interfaces, coordinating all system patches and upgrades
• Assist help desk with issues relating to administrative systems

Confidential

Interim Dir. Application Support and Project Manager

• Provided Project Management and technical support for the upgrade of the SunGard HE student system
• Point of contact between applications teams and infrastructure teams
• Provided Unix System Admin. support for the Banner system
• Installed and configured any third party system to ensure their processes align with the business objectives of VSU.
• Provided test scripts and mapped business process using BPM
• Demonstrated knowledge of the student related processes, academic policies and procedures
• Provided direction on developing test methodologies and test scripts to ensure thorough integration testing
• Assisted in development and maintaining end-user documentations
• Create and modify Unix Perl and Shell scripting
• Participated in IT project planning meetings

Confidential

HRIS System Administrator

• Certified Kenexa Brassring Workbench Tier-5
• Provide all technical resources for the improvement of the Kenexa Brassring system.
• Formed triggered communications set-up maintenance
• Managed security provision/de-provision user access
• Served as liaison to First Data's IT/Interface for infrastructure monitoring/maintenance and related issues
• Served as liaison to vendor for system set-up, maintenance, troubleshooting issue resolution
• Project/Upgrade/Release management: Key participant in initial set-up, testing, training and deployment of new system enhancements
• Assisted in ongoing system upgrade/release management related implementation activities
• Work collaboratively with internal/external support teams to resolve issues
• Tracked, monitored and responded to end-user questions/issues according to defined service level agreements
• Managed issues and related communication through resolution
• To drive consistency/discipline across the organization and cost-effectively attract, source and interview the best candidates
• Supported/promoted the adoption and ongoing use of the system and adherence to Company's policy and standards

Confidential

Senior Business / System Analyst

• Certified Kenexa Brassring Workbench
• Part of the software engineering group responsible for design, development, implementation and maintenance of reliable and highly scalable web applications of the Kenexa Brassring system.
• Responsible for developing/enhancing web based applications using ASP.Net, C , SQL Server, AJAX , XML, XSD and SQL Server 2008
• Provided resolution of support issues by having a strong understanding of the 2xB application
• Program integrations with various 3rd party vendors
• Provided code deployed for use in a web application with many concurrent users and very high transaction rate
• Demonstrated ability to understand business requirements and design solutions based on those requirements

Confidential

Programmer Analyst III and Project Manager

• Provided Project management services for the implementation of the Banner system and the Data Center
• Analyzed, designed, and developed new Banner interfaces
• Created Unified Modeling Language UML diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Designed and modified forms using Toad SQL to make changes or build new forms on a Unix system for the Banner Finance and Student system
• Create and modify Unix Perl and Shell scripting
• Provided best practice consultation to clients throughout the project life cycle discovery, implementation production
• Adhered to and provided input to SunGard Higher Education project methodology, application configuration and program development standards
• Collaborated with SunGard Higher Education product development and customer support teams to identify standard and funded product enhancement opportunities
• Assisted in development of enhancement and reporting specifications for client requests, in coordination with Technical Services and Product Development teams
• Served as primary point of contact for selected clients, post-implementation, to establish ongoing communication to assess needs and opportunities
• Participated with the Engagement Manager and Operations Manager to help secure client commitments for product implementation and professional services

Confidential

Senior System Analyst and Project Manager

• Project Manager for the conversation from Banner to Power campus Data systems.
• Collaborated with installers on setting-up the new network system from a 10-base to a 100-base system
• Managed 12 server with windows 2000/3 and two with Windows NT
• Provided Unix support for the conversation from Banner Unix to PowerCampus SQL server
• Interfaced with ITC Banner end users and IT team of the AUC
• Supported Banner networks, software and banner printing operations
• Consulted with various ITC departments to recommend and make changes to current business processes
• Identified opportunities to improve reporting processes and providing recommendations to management
• Project leader in transition from the AUC Data Center to ITC Data center
• Troubleshoot, upgraded, and maintained the current data system

Confidential

System Analyst

• Reviewed, analyzed, and upgraded systems and processes related to client operations
• Analyzed current operational procedures, identified problems, and learned about and gathered specific requirements
• Worked with client to design new and improved existing procedures used SQL in support of operations
• Wrote detailed description of user needs, program functions, and steps required to develop or modify computer program
• Evaluated requests from users for hardware, software, and problem-solving activities.
• Conducted studies and user training and recommends development of new information systems to meet current and projected needs
• Prepared technical reports, memoranda, and instructional manuals as documentation of program development
• Assisted Computer Programmers in resolution of work problems related to project specifications or programming

Confidential

PeopleSoft: Business / System Analyst

• Technical Lead for the implementation of PeopleSoft 7x
• Analyzed, designed, constructed, and supported, PeopleSoft HR, and Payroll applications
• Analyzed, designed, and developed enhancements to existing interfaces
• Facilitated the selection, testing, and implementation of PeopleSoft-provided application and tools
• Determined enterprise configurations coordinating desktop software installations
• Established project support technology standards
• Ensured technical environment was in place
• Assisted with data conversion strategies
• Set up and maintained Application Security and Process Scheduler

Confidential

• Consulted with clients to gather information about program needs, objectives, functions, features, and input and output requirements
• Analyzed, defined, and documented requirements for data, workflow, logical processes, hardware and operating system environment
• Interfaced with other systems, internal and external checks and controls, and outputs
• Developed and maintained plans outlining steps and timetables for developing programs
• Customized and coded screen layouts, graphical user interfaces, printed outputs
• Converted designs and specifications into computer codes
• Wrote and maintained documentation to describe program development, logic, coding SQL , testing, changes, and corrections

TECHNICAL SUMMARY