Business Analyst Resume FL - Hire IT People

SUMMARY

Leader with over 17 years of experience in process planning and software implementation, client services, project management support, sales support, large transition initiatives, integration programs, and managing operational delivery with exceptional results. An accomplished communicator, program administrator, and change coordinator with experience creating, documenting, and managing new processes, workflows, teams, budgets, productive communication, and accountability standards.
Developed new business standard template for documenting detailed requirements narratives (BRD and FSD) to be used in support of User Acceptance Testing and business process development. (Acosta)
Customer rated “10 out of 10” live webinars, trainings, and web - based support to increase software adoption and optimization with medium and large accounts. (DTR Software, Triumph Learning)

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, FL

Responsibilities:

Contributes recommendations for changes to the user interface and supporting processes and drives the user level acceptance once implemented. Interacts with various business units to ensure downstream partners' end-to-end integrity of enrollment dates are maintained.
Collaborate closely with internal business areas, field sales distribution, Implementation teams, underwriting, and new business to effectively recognize and solve case level enrollment strategy issues while reinforcing corporate initiatives.

Business Analyst II

Confidential, FL

Responsibilities:

Aligned with a cross-functional program team of HR professionals, HRIS, Finance, Project Management, HR operations associates, and vendor partners (Kronos) to develop and document integrated strategic time and attendance requirements that support an organizational ERP solution.
Created project progress reports by collaborating with key stakeholders and project managers to maintain timelines, RAID logs, and requirements adjustments.
Accountable for ensuring time requirements align to the overall systems design, configuration, and sunset of legacy systems, enabling integration with HCM software (Oracle Fusion and ADP GlobalView).

Digital Implementation Coordinator

Confidential, FL

Responsibilities:

Provided multiple-platform subject matter expertise for internal and external clients.
Developed processes for response delivery in coordination with user groups and engineering.
96 % Customer Satisfaction rating for 3 years, resolving various user issues.
Responsible for all customer-facing, self-service website materials and tutorials.
Participated in analysis of business process challenges and collaborated across multiple business groups in identifying and documenting solutions.
Responsible for continuous improvement to drive process efficiencies and client relationship development.

Director

Confidential, FL

Responsibilities:

Analyzed, identified, and documented requirements for new technology and media initiatives.
Created, developed, and delivered best practice and accountability procedures and methodology, including executive team communication channels, dashboards, and improvement recommendations.
Recognized for ongoing successful direction of operations and teams integration.

Director

Confidential, FL

Responsibilities:

Administered large student ministry program and special events including fundraisers & service projects.
Oversaw the creation, consolidation, and management of standard operations methods and procedures across multiple service categories resulting in process improvements.
Long-range planning and reporting related to needs and budgeting for large youth programs.

TECHNICAL SKILLS

Software and Skilled Experience: Microsoft Office 2013 including Word, Excel, Visio, PowerPoint, Publisher, Access, Sharepoint, ProjectSalesForce, ZenDesk, Zopim, JIRA, SQL, Testrail, Oracle HCM (With Fusion Middleware), Oracle Taleo, Adobe Photoshop, Kronos, Power BI, Webex, GoTo Meeting, Inside Sales, Public Speaking, Leadership

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Business Analyst Resume

FL

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