SUMMARY

• IT Sr. Business Analyst with 7 years of industry experience and expertise in “Requirements Gathering & Elicitation, Requirements Management and Development, Process Modeling, Process Improvement, System Testing, Change Management and Customer Relationship Management with core target on delivery for Solution conceptualization & delivery, Benefits realization, Project Management with IT Service, Support & Services” handled multiple roles such as “Implementation Lead, Testing Lead, Change Coordinator”.
• Experience in creating and maintaining Business documents writing skills: Business requirements document (BRD), User Stories, Use Case Specifications, Functional Specifications (FSD), Systems Design/ Requirements Specification (SDS/SRS), Data Flow Diagram (DFD), Diagrams as UML, Activity and Sequence.
• Strong experience with different SDLC methodologies, i.e. Agile and Waterfall, maintaining Test Matrix, Traceability Matrix and perform GAP analysis including identifying various test scenarios and training of end - users.
• Well versed in writing SQL query for Validation & creating Data mapping, logical data modeling, class diagrams, ER diagrams and used SQL queries to filter data within database.
• Excellent communication, analytical, interpersonal and presentation skills.

TOOLS/ SKILLS:

Process/Model tool: MS Visio, Rational Unified Process (RUP), Rational Rose, Rational Requisite Pro, Test Management, Class Diagrams, Use Case Diagrams, Sequence Diagrams, Activity Diagrams

Desk top software: MS Office Suite 2010/2007/2003 (Excel, Word, PowerPoint, Access, Outlook, FrontPage, Project, Visio), Ms Project)

Project Management: MS Project, Excel spread sheets

Operating Systems: Windows, MACINTOSH, DOS

RDBMS: MS SQL Server, Oracle, DB2

Languages: SQL, XML, HTML

Test Tools: Test director, Quality Center, Quick Test Professional

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

SFDC Business Analyst

Responsibilities:

• Analyzing current referral salesforce configuration and re-designing configuration without impacting main instance.
• Managed data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Gathered and managed requirements for data migration via Salesforce.com.
• Document changes to the design and implementation of Salesforce.com
• Create reports, set up new accounts, and update member information in SalesForce.com
• Manage business processes and translated business requirements into Salesforce functionality for support team
• Responsible for the full HIPAA compliance lifecycle from gap analysis, mapping, implementation and testing for processing of Medicaid Claims.
• Gathered and interpreted data and trends on health care industry, managed care and Medicaid health care policy resulting in the identification of changes to state health care and Medicaid policy.
• Design and develop the data load process using XML Style sheets
• Develop, review, update and coordinate with users and stakeholder for BRDs, TRDs, Use cases and RTM
• Gathered requirements and modeled the data warehouse and the underlying transactional database
• Used Requisite Pro for the Requirement Documents Preparation and prepared Business Process models that include modeling of all the activities of the business from the conceptual to procedural level. Followed top down leveled technique for building Business Process Models.
• Utilized corporation developed Agile SDLC methodology and Microsoft Office software to perform required job functions.
• Prepared Functional Specification Documentation (FSD) and communicated these to the stakeholders.
• Involved in the design of Data Flow Diagram for the visualization of data processing and in the Conceptual and Logical Design of the Database Management System.
• Used different ad-hoc analysis, the Reports assist in defining strategy for each customer category.
• Involved in the meeting with Business Process Owners, SME (Subject Matter Experts) and store users for Requirement gathering in Definition Stage.
• Involved in Functionality Testing, System Testing, Database Testing and User Acceptance Testing
• Responsible for writing Functional Requirement Specifications (FRS) and analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams/State Chart Diagrams (UML).
• Mapped the old requirements with the new requirements and communicated it with the business groups for the gap analysis.
• Created Process Flow diagrams, Use case diagrams (UML) using MS-Visio.
• Prepared Screenshots and web layouts for the application.
• Performed UAT based on Requirements Document, prepared the Test Cases and maintained Traceability Matrix in Excel.
• Performed Automated testing using Quick Test Pro and load testing using Load Runner.

Environment: Windows XP, XML, Agile, SQL, SQL Server, MS Office (Word, Excel, PowerPoint, Visio), HP Quality Centre, UML.

Confidential, Waukegan, Illinois

SFDC Business Analyst

Responsibilities:

• Support Application Development teams by identifying specific business requirements to support development within the project teams.
• Facilitated sessions with senior agency staff to identify the business flows and determined whether any current or proposed systems are impacted by the EDI X12 Transaction Code Sets and Identifier aspects of HIPAA.
• Produced reports through Impact Analysis on system, data, technology, providers and clearing houses, enabling recommendations and best practices for becoming HIPAA compliant.
• Involved in developing Project Plan, detailing the tasks and effort required to achieve HIPAA compliance.
• Gathered and documented requirements for health insurance carriers.
• Wrote business and functional requirements documents for Medicaid change request
• Conducted claim validation and pend/denied claims analysis for the health plans Medicaid programs.
• Prepared Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) for Healthcare feature.
• Gathered and understood User Requirements through user interviews and Brainstorming sessions. Analyzed the requirements and created the Business Requirements Document (BRD), Functional Specifications document (FSD), and Use Case specifications using Requisite Pro
• Create and review test cases as part of a Development Team to be used during User Acceptance Testing (UAT).
• Planned and documented procedures for data processing and prepared data flow diagrams for the application.
• Responsible to work with software engineers and developers to outline the process and mappings to load the data from the flat file to the database tables.
• Led the change requirements of XML schema for facility letter generation and preformed UAT
• Clarified and validated requirements throughout the process of SDLC using agile Methodology
• Document requirements and translate into the appropriate systems requirement specifications, use cases and user stories using Agile Scrum methodology
• Created the Requirements document (TRD) ensuring all the key scenarios are tested.
• Work closely with system analysts and managers to ensure that procedures, standards, and policies, are supported by appropriate technologies.
• Recommend current processes and procedures to reflect changes that will result through the implementation of application development projects.
• Participate in sessions with the Business Planning unit and various departments in developing specific recommendations for Strategic Initiatives.
• Prepare business reports, memoranda, and instructional manuals as documentation of corporate development, and prepare work flowcharts and diagrams to specify in detail operations to be performed by personnel in system
• Created QC tickets for all defects and enhancements identified in UAT and created daily status reports during UAT execution.
• Performed Smoke Testing, Functional Testing, System Testing, Integration Testing and Regression Testing.
• Implement and manage migration process. Scheduled and tracked progress of team members through project completion.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, specifications and/or product knowledge.

Environment: Microsoft Office Suite, Microsoft Visio, Windows XP, SQL, Agile, RUP, Test Director, QTP, XML.

Confidential, AZ

SFDC Business Analyst

Roles and Responsibilities:

• Analyzed the user/business requirements, functional specs and Use Case System documents
• Gathering business requirement & drilling down it to Salesforce
• Understanding advisors CRM and explaining how the data will move to the new CRM (salesforce)
• Mapping the fields in database to fit into salesforce and making a decision and judgment about how the data is displayed.
• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.
• Analyzing system processes within Salesforce.com
• Conducting User Acceptance Testing on the new features and releases in the Salesforce.
• Work with functional leads to transform and develop new requirements into Salesforce.com design and implementation.
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Authored various Use Cases and Activity diagrams, Sequence diagrams using Rational Requisite Pro and used UML methodology to define the Data Flow Diagrams (DFD).
• Responsible for producing documents like Business Requirement Document (BDR), System Requirement Specification (SRS), Requirement Documents (TRD) and User Manuals with visual representation and Mock ups of entire 40 reports.
• Creation of the Business Requirements (BRD)/ Functional System Design document (FSD's) to capture Operation model, Process flows, Service Level Agreements (SLA) and Data validation procedures for System enhancement and conversions.
• Designed and developed Project document templates based on AGILE methodology
• Worked closely with the development team to define the data load rule, data processing rules, normalization and transformation.
• Facilitated meetings among the Change Management, Problem Management and other relevant teams to discuss the impact of the changes, problem tickets and prepare project milestone plans
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams (UML).
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Maintained test notes and requirement using Rational Requisite Pro.
• Utilized Clear Case application to store and track test plans/test cases.
• Actively involved in User Acceptance testing (UAT) and Training of the end users.
• Worked with the Business Users through interviews and JAD (Joint Application Development) sessions.
• Involved in preparing flow diagrams for the decision logic using Visio tool.

Environment: Windows, XML, Oracle, SQL, MS Project, Microsoft Office suite, Microsoft Visio, Test Manager, Win-runner, Rational Unified Process (RUP), Requisite Pro, Clear Quest, UML.

Confidential, New York

Business Analyst

Responsibilities:

• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards
• Worked on Use Cases and Activity diagrams, Sequence diagrams using Rational Requisite Pro and used UML methodology to define the Data Flow Diagrams (DFD)
• Followed SDLC, which included requirements specifications, design, analysis and testing
• Followed RUP methodology with Extreme Programming and using Rational Test Suite for various phases of RUP
• Gathered requirements during inception phase, documented and delivered functional specification documents, specs and assisted architecture analysis and design using UML and Rational tools
• Created detailed test plans and testing strategies and ensure these are executed extensively, which includes executing SQL queries to retrieve data and test
• Involved in converting Business Requirements to the Functional Specification
• Gathered information about the organization’s work processes and information flows
• Gathered the complex business requirements and did business analysis to write functional specification document for new report
• Involved in performing regression testing after the implementation of accounts with other senior BA
• Analyze business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals

Confidential, Indianapolis, IN

Business Analyst

Responsibilities:

• Participated in user meetings, gathered Business requirements & specifications for the Data warehouse design.
• Mentored several Systems Analysts by sharing experience in healthcare insurance claims process procedures and knowledge of basic adjudication and insurance business rules
• Involved in enhancement for working on claims process, coordination of benefit & pricing process.
• Involved in developing Project Plan, detailing the tasks and effort required to achieve HIPAA compliance.
• Extracted the data fromSQL Server,Oracle, Files,and Access intoData warehouse.
• Used MS VISIO to carry out the business modeling, data modeling, and object modeling efforts to develop the business architecture for rapid and controlled application development
• Created Business Requirement Documents and Requirement Documents as a result of meetings with the Business Areas. Obtained business sign offs on the documents after reviewing the final documents with them.
• Assisted in the Functional Specification Document (FSD) based on the project scope and SDLC methodology.
• Implemented changes in the application as per recommendations from the users’ during UAT, and successfully tested those changes before the application went to production.
• Participated in unit testing and system testing
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
• Created business and functional requirements documentation.
• Documented all the requirements in a structuredBRDformat that included multi-level functional views broken down by functionalities.
• Conducted workflow, process diagram and Gap analysisto derive requirements for existing systems enhancements.
• Played a key role in developing the Excel basedwireframedesign, reviewing it with thebusinessusers and getting sign-off
• Participated in creating the functional, system and integration test cases
• Responsible for executing the test cases and documenting the test results.

Environment: Rational Requisite Pro, Rational Rose, Rational Clear Quest, Oracle, MS Project and Microsoft Office Suite.