SUMMARY:

• Around 7+ years of professional Experience with strong Object Oriented Analysis, designing specification and programming technical skills including 4+ years of Salesforce (SFDC) experience in analyzing the business process, identifying and proposing the solutions for an effective customer experience, implementing and configuration of end - end new and existing Salesforce apps.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis, Process Modeling, Business Process Re-Engineering and ROI analysis.
• Experienced in interacting with stakeholders to understand the requirements and provide solutions
• Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, developing/designing UML diagrams such as Activity, Class, and Sequence diagrams in addition to creating Business Requirements Document.
• Experience working with Sales force sandbox and production environments.
• Experience working with eclipse IDE and Force.com Plug-in environment.
• Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Excellent knowledge of all the phases of Software development life cycle (Requirements gathering, analysis, design, development, testing and implementation).
• Sound knowledge in sales force Account & Contact Management, Lead and Opportunity asset Management and Case Management.
• Experience in Administration, Configuration, Implementation and support experience with Salesforce platform. Experience in Sales force Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service and Support Administration. Expertise in SFDC Development using Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Web Services, Components, Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards. Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Experience working with Sales force sandbox and production environments.
• Experienced in data migration and integration with databases using Data loader and Informatica Cloud. Integrated Salesforce with external Master data using SOAP and REST API.
• Manage and configure Outlook to Sales force chatter, Salesforce Mobile and Siteforce.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise. Experience in SalesForce Servicemax Cloud, worked on custom Objects -Visual force / Apex & Report development & workflow development.
• Creating Custom Apps, Custom fields, Applying Sharing Rules, Handling Page Layouts, Search Layouts and Related List and defining Field Dependencies, custom buttons.
• Experienced in scripting languages like HTML, XML, CSS, AJAX and Java Script, Web Services-Axis.
• Sound knowledge in using various database objects like Indexes, Triggers, and Locks etc.
• An effective team player with excellent problem solving and interpersonal skills.
• Experience in documenting improvements and suggestions as part of Gap Analysis to improve the overall efficiency of the project

TECHNICAL SKILLS:

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows and Approvals, Batch Apex Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader.

Web Technologies: JavaScript, XML, HTML, CSS, SOAP, WSDL, AJAX, Web Services-Axis

Databases: MYSQL, DB2, Oracle10g/9i, SQL Server 2000/2005/2008.

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX.

Programming Languages: C, C++, and C #, Java/J2EE, Servlets and PL/SQL

ETL Tools: SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS), Informatica.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Salesforce Business Analyst

Responsibilities:

• Gathered Business Requirements. Interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes. Used Rational Unified Process (RUP) as a Software Methodology.
• Analyzed and optimized the process thru business process reengineering. Prepared Business Requirement Document and then converted Business requirements into Functional Requirements Specification and Technical Specification using Rational Requisite Pro.
• Identified Use Cases from the requirements. Created UML Diagrams including Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams, and Deployment Diagrams, Data Flow Diagrams (DFDs), ER Diagrams, and Web Page Mock-Ups using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model.
• Performed Feasibility, Adaptability, and Risk Analysis to identify the business critical and high-risk areas of the application.
• Assisted in selecting the technology for the application based on Cost-Effectiveness and Quality with an eye towards the future.
• Used the Unified Change Management (UCM) tool, Rational Clear Quest to maintain and track the Stakeholders requested enhancements and changes.
• Used Rational Clear Case, a Configuration management tool, to maintain different builds of the application with description about all changes and Versions.
• Conducted JAD Sessions periodically with various stakeholders Confidential various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
• Used MS Project to manage schedules, deadlines, and resources and collaborate on the project.
• Assisted the Project Manager in setting realistic project expectations, in evaluating the impact of changes on the organization and plans accordingly, and conducted project related presentations.
• Acted as a liaison between the technical staff and the users (staff and management). Also was responsible for communications between Project Team and other related departments.
• Documented and delivered Functional Specification Document to the project team.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Englewood, NJ

Salesforce Business Analyst

Responsibilities:

• As Scrum Master facilitated all aspects of the scrum framework, including planning sessions, backlog grooming sessions, daily scrums, cases and deliverables.
• Gathered business requirements for various medium and low level upgrades to the Salesforce system. Worked on MS Visio to develop workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.
• Participated in project planning and keeping management in alignment with scope and recommended resolutions for all assignment-specific issues.
• Worked as liaison between technology and the business clients to improve business processes and support critical business strategies.
• Interacted with Business users to gather requirements and goals. Involved in gathering and synthesizing business requirements and translated into functional and non-functional requirements to be used as input to the functional design specifications.
• Created Business Requirement Document (BRD) and High Level Logical Data Models containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements
• Gathered and documented business requirements in agile environment.
• Coordinated daily scrum meetings with several clients to handle critical and on-going cases.
• Create pivot tables and modify spreadsheets to achieve analytical goals.
• Manage spreadsheets and maintain data currency to ensure accurate data availability for managers and decision-makers.
• Gathered client requirements regarding each case andcommunicated project changes and status to the client on a daily basis, ensuring each proposed change goes through a systematic project impact analysis.
• Worked with technical staff to identify and map detailed current processes, identify CR's, perform root cause analysis and develop functional requirements that supported overall cases, goals and objectives.
• Assisted in production release of new chipsets and provided assistance in support of production issues by providing resolution from technical team.
• Checked the feasibility of the change requests made by the client and conveyed requirements to the development teams.
• Managed an average of 30 change request summaries on a daily basis.
• Gathered case related information from Case Owners/Technical Teams and updated the case through Salesforce Case Metrics. Created, edited various Wiki pages and SharePoint sites for the customer engineering department. Created numerous technical documentations and user manuals for reference in the wiki pages. Created, updated and maintained all the Problem Area Dashboards with various types of reports in Salesforce for a team of 60 associates which were viewed globally to oversee the QIPL Case/CR/Problem Area statistics.
• Created client facing daily reports which included details such as Current Status, Chipset, Problem Area, Action Item and milestones.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, Atlanta, GA

Salesforce Business Analyst

Responsibilities:

• Created various custom objects as per requirement.
• Worked on various standard Objects like Accounts, Cases, Contact, Opportunities, Campaigns, Solutions and custom objects. Created Security settings for Roles and Profiles and managed Security Sharing Settings. Created User Roles and Profiles, Security controls and shared settings.
• Implemented field level security, Profile and audit trail setup.
• Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons and links on custom and standard objects.
• Scheduled Apex Batch jobs for processing large records.
• Extensively implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud. Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity. Created client facing daily reports which included details such as Current Status, Chipset, Problem Area, Action Item and milestones.
• Createdweekly/monthly reports for Customer Engineering Modem teaming Salesforce. The report included 10 Problem Areas and was used by the organization director to oversee the case open/close statistics. Generating Reports and Dashboards based on given data to analyze the progress of the project through Salesforce.
• Responsible for gathering needs and procuring required hardware for the technical team and streamlining the Capex and Opex budgets.
• Negotiating between different sub teams to satisfy hardware needs within team and optimize the budget. Review budget estimates to ensure they are in compliance prior to submitting request for taking up new projects.
• Was responsible forsupervising job processing as well astracking and registering completion ofindividual jobs. Routed jobs toappropriate departments for processingand updated BWRM (internal tool). Expertise in CR (Change Requests) management and bug management for every active product. Responsible for managing the projections as per supply and make sure the team got enough hardware in accordance to the demand.
• Restructured Custom objects, Master detailed relationship between objects to better suites the organization. Individually worked on creating and implementing the Web-to-Case functionality to solve and track customer issues.
• Worked on data migration from databases to SFDC using Data Loader.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (PagesComponents and controllers), SOQL, Change Set, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service, Sharing Rules.

Confidential, Sunnyvale, CA

Salesforce Business Analyst

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created several Visual force pages, Validation Rules, Custom buttons and links on custom and standard objects. Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created several tasks, workflow rules, triggers, apex classes to achieve the complex business functionality in case management application.
• Customized page layouts for Case, Accounts, Contacts, Product etc., for different profiles.
• Good understanding on Roles/Sharing rules/Record Types visibility in the application.
• Created new custom objects, S-controls and apex class to enhance the functionality of custom Object.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.

Environment: Force.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential,

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation. Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed Servlets to process update information. Used JDBC for communicating with the database. Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Servlets, Java Beans, MVC, JMS, JavaScript, OHTML, DHTML, XML, Windows XP.