SUMMARY:

Professional with 14+ years of extensive background to design & architect IT enabled processes & solutions supporting Sales & CRM. Demonstrated success in executing on various process improvements along the areas of sales lifecycle - Quote to Cash. Documentation frameworks such as SIPOC, DMAIC with SDLCs supported by AGILE and Waterfall frameworks. Strong leadership and organizational skills coupled with exceptional communication, interpersonal, and networking skills building positive working relationships with clients, team members, and managers.

AREAS OF EXPERTISE:

• Process Blue Print
• Business Analysis - Use cases, Pareto
• RTM Analysis
• Channel Programs & Incentives
• Deal Management - Products & Services
• Pricing Finance - Sales Disc Guidance rules engine
• Confidential
• Requirement Gathering - Cross functional
• Application/Portal development
• Excellent presentation & articulation

TECHNICAL SKILLS:

MS Office tools: VISIO, PPT, Advanced Excel

Data Analysis: SQLData Visualization Tableau,CRM, Sales Force, Oracle OM, Pega

Six Sigma: DMAIC, SIPOC, Minitab

SDLC: Waterfall, Agile (User Stories & decomposition), JIRA, RALLY Product Backlogs, User Stories

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Lead Business Analyst

Responsibilities:

• Understand the current challenges and identify critical business scenarios affecting the renewal business models
• Identify the gaps or pain points categorized by process, policy, data & systems
• Design & articulate the to-be information flow while working with various cross-functional teams
• Leverage various frameworks such as six-sigma, SIPOC, Pareto to assess, identify & document the root causes across process areas.
• Deliverables include UCE Blue Print framework, E2E Information Flow, Capability matrix and roadmap.
• Define epics and acceptance criteria to execute on capabilities to align with AGILE framework
• Bring alignment to company strategy and clear roadblocks to enable capabilities.

Confidential, VA

Lead Business Analyst - Process & Product

Responsibilities:

• Business process design and architecture to enable cross border ecommerce for US based small merchants.
• Design checkout solution to integrate with various merchant websites built on top of various ecommerce platforms and build workflow to fulfill the logistics infrastructure to carry out the cross border fulfillment.
• Enable payment capture capabilities and various export compliance checks on transactions.

Confidential, San Jose, CA

Responsibilities:

• Collaborate with cross-functional & regional teams to gather and validate requirements and create buy-in on a high level solution approach/concept
• Gather requirements to design the architecture bundles capability
• Enable partners across theatres to access List Prices as per the new List Price Management initiative
• Socialize with IT to get the capabilities delivered
• As an SME, create Change Management artifacts - strategy playbook & content for adoption by external partners & internal channel program teams
• Socialize and support the theatre pricing teams to adopt the new framework

Confidential

Lead Product Analyst

Platform: Confidential, SFDC, Pega Rules Engine, VISTAR, EDW Teradata

Responsibilities:

• Product Plan & Solution architect for the capability to integrate with transactional systems - Sales force and Confidential
• Develop UI mockups & rapid prototypes (excel based simulations)
• Understand the pricing waterfall and integrate the capability within Confidential quoting portal and cloud(SAAS) based SFDC to provide a seamless user experience
• Design the business process to manage the business rules based on sales hierarchy, technology, customer segment.
• Project Manage & guide the development and QA team to document and deliver the functionality in the capacity of an SME and document QA test scripts.
• Optimize the approval routing and improve deal approval cycle time based on discount discretion (against guidance)
• Define KPIs to measure - Baseline vs adoption metrics
• Change management as an SME
• Acted as a liaison between business stakeholders, development team and QA team.
• Draft the BRD and other artifacts to support the functionality.
• Gather and Analyze requirements and document Service eligibility matrix for respective regions and cross selling.
• Responsible for scoping the project & drafting BRD with help of business stakeholders and auxiliary IT team.
• Business Impact: Reduce the number of non-standard deals thereby releasing overhead from the CS operations team.

Confidential

Business Solution Architect

Responsibilities:

• Understand the vision and strategy of the company and conduct requirement gathering workshops to flush out detailed requirement.
• Present high level solution architecture addressing the key asks from the client and aligned with existing policies & processes.
• Prepare capability execution roadmap to align with client’s delivery timelines and get sign off by the client.
• Actively participate in defining the statement of work by identifying risks & critical areas requiring additional spend from security perspective and assess estimated costs involved.
• Map out to-be business process for Merchant Onboarding to enabling him (self service mechanisms) to transact on client’s platform via available integration methods such as Cart-2-Cart, iFrames or Webservices.
• Identify the points requiring validations & compliance to be able to transact.
• Chart out integration points for fulfillment with E2E tracking mechanism.

Confidential, San Rafael, CA

Consultant (Cloud & Desktop Products )

Responsibilities:

• Conduct as-is workshops to understand the various business models - SaaS, desktop & hybrid offerings - and associated challenges & pain points
• Extensive data analysis such as software License Install Base, Entitlements, License distribution channels, Contracts etc. to come about with various use-cases.
• Collaborate with cross-functional teams & process owners to design the product implementation roadmap.
• Facilitate adoption trainings & Communications (content management) as single PoC.

Confidential, Mountainview, CA

Sr. Consultant (eCommerce, Order Fulfillment)

Responsibilities:

• End to end execution of project from requirement gathering to final delivery.
• Involved in system architectural design (current state and to-be state), identify industry best practices and approaches to problems in the current processes, system integrations and data migrations.

Platform: Quick Arrow (Project Setup), Oracle 11i, Tibco MW, Sharepoint