SUMMARY

• Energetic and passionate professional with 3 years of experience as a Business Analyst in IT and Data Communication. I have helped companies in business process re - engineering, system development and implementation driving projects from concept to reality. With my leadership quality and ability to be a solid team player, I can be an excellent contributor towards the betterment of business.
• Experience in conducting Joint Application Development (JAD) and Joint Application Requirement (JAR) sessions to obtain domain level information of the project
• Extensive knowledge and experience in Software Development Life Cycle (SDLC) methodologies
• Proficient in conducting GAP Analysis, SWOT Analysis and ROI.
• Proficient in Customer/Client Management
• Expertise in Designing, Developing and Implementing SharePoint 2010 with the help of MS Visio 2010.
• Extensive knowledge in data validation in SQL by writing SQL queries.
• Highly involved with Development and Quality Assurance (QA) Teams to act as a Liaison and provide a smooth channel of communication.
• Experience working with on-shore, offshore, on-site and off-site individuals and teams
• Dynamic and Assertive Team Player with an ability to bring the best out of my team and meet Deliverables.
• Strong knowledge on CRM implementation (Marketing, Services and Sales)

TECHNICAL SKILLS

• Methodology
• SDLC
• Agile
• Scrum
• CRM
• Operating Systems
• Windows 95/98/2000/XP/Vista/7/8
• Operation Research Techniques
• GAP Analysis
• SWOT Analysis
• ROI
• Databases
• MS Access
• MS SQL
• Business Process Modeling Tools
• MS VISIO 2010
• Documentation Tool
• SharePoint
• MS Office Suite (Word/Excel/Power Point/ Outlook)
• Salesforce
• Languages
• SQL
• PHP
• HTML

PROFESSIONAL EXPERIENCE

Confidential, Houston, Texas

Business Analyst /Project Coordinator

Responsibilities:

• Served as liaison between stake holders and IT Application Development to provide solutions to help meet end users needs.
• Followed a structured approach to organize requirements into logical groupings and developed Business Requirement Documents (BRD) from essential Business Process, Business Rules, information needs and ensured that critical requirements are captured properly for online job portal system and online book and journal store.
• Facilitate Joint Application Development (JAD) sessions to identify the business rules and requirements and then documented them into a well format that can be reviewed and understood by both business people and technical people.
• Created process flows, conducted testing, recognized problem areas, analyzed solutions and made recommendations for resolution
• Worked closely with the technical team in developing the online job portal and online books and journal store.
• Following Agile/Scrum Process for the implementation of the online job portal and online books and journal store projects and developed Test cases for all Iterations.
• Ensured proper quality assurance of the portal by working closely with the QA team. Also performed testing and provided feedback to the developing team in order to fulfill the functional requirement and maintain quality.
• Responsible for preparing proposals for different RFPs with state and federal entities and got several approvals.
• Brought in 71% extra revenue with GAP and Process reengineering in the year 2013 by reduction in processing time and improving throughput of agents
• Involved in all phases of software development life cycle (SDLC).
• Worked as an integral part in implementing OIC, Procure to Pay and Order to Cash.
• Facilitated knowledge transfer, communication and interaction between various functional organizations.
• Control to ensure that any deviations from target are corrected before they result in defects. Set up pilot runs to establish process capability, move on to production, set up control mechanisms and continuously monitor the process.
• Managed and tracked change control process of requirements and designed changes using MS Visio.
• Determined appropriate products or services with clients or customers to define project scope, requirements, and deliverables.
• Collaborated with cross functional teams on product launch, Salesforce CRM administration and Customization, lead Management, workflow rules, reporting and dashboards
• Helped bridge gap between management and users by leveraging Salesforce CRM to improve business process
• Scoped and successfully implemented SFDC for Abbott point of care and Halliburton and managed client expectation
• GA to the Chair of Counseling and Special Populations: Built rubric for faculty and student evaluation and grading, web designing using HTML for TK 20 Campus Tool, assisting in filing, order purchases and general office management tasks
• Tutor at Student Advising and Retention Services STARS: Tutored 10 Undergraduates in hour long sessions twice a week (Pre-Calculus, Calculus, Physics, College Algebra and Trigonometry) with a Success rate of 90% ‘A’ Grade in each Course
• Mariner Personal Safety Project under Professor James Carl Curry, Industrial Engineering: Using SQL and Excel conducted Data Mining for the analysis of the injury and near miss records from multiple companies to identify opportunities for improving shipboard safety, sponsored by American Bureau of Shipping. The research is being used by ABS for safety purposes

Confidential

System Analyst, Network Operations

Responsibilities:

• Conducted Provisioning, Routing, Case create, update.
• Carried out Quality Management Tasks including analysis of failed call log with Cause Code exploration, CDR analysis to improve the service level as well as traffic quality
• Coordinated with vendors, international carriers and service providers for implementation and operational issues.
• Planning and implementation, documentation, reporting of physical & logical networks.
• Provided support during any special peak time.
• Responsible for system audit and maintenance.