Business Analyst Resume Profile

Summary

Results-driven Systems and Business Analyst with a successful track record of analyzing complex problems and developing long term strategies with tangible implementation plans for resolutions. Expertise in requirements analysis, Information Architecture, data analysis, taxonomy development, team leadership and project management. Deeply analytical with the ability to assess and analyze the 'big picture' of a situation and identify incremental steps to achieve long term goals. Years of experience working with diverse organizations, building teams and seeing proposals through to successful completion.

Professional Experience

Confidential

User Experience Professional

Performed in-depth analysis of IBM corporate taxonomies prior to implementation of a corporate wide taxonomy management tool.
Developed implementation approach for adopting a taxonomy management tool
Coordinated adoption of a taxonomy management tool by a diverse set of teams.

Confidential

Business Analyst / Taxonomist

Led team to develop taxonomies for very large volume of unstructured content.
Developed requirements and navigation scheme for the user interface for a web application.

Confidential

Business Analyst

Developed an innovative Product Finder concept that became key portal for finding information about thousands of IBM software products representing 25B in IBM revenue.
Led an effort to redesign and develop a portal enabling customers to download IBM software trials, demos, tools, etc. improving clickthrus by over 20 .
Defined requirements and performed Information Architecture analysis to drive a pilot for implementing dynamic offers which exceeded goals by over 300 .
Performed Information Architecture analysis and provided guidance to an IBM acquisition for integrating their product content into the IBM web site.
Developed a complex taxonomy for an operating system taxonomy used as a core data structure for the IBM web site.
Enabled B2B functions for a large IBM client by analyzing requirements and developing proposal for using multiple data sources.
Provided strategic direction for software marketing by using an innovative approach for finding software resources on the IBM web site.
Ensured software marketing requirements were addressed on the IBM website by represented the CIO organization on a corporate wide content quality board.

Confidential

Systems Analyst

Performed a product configuration technology assessment for software that prevented expenditure of several million dollars on inadequate technologies. Developed a product configurator strategy for mainframe software that established development priorities for ensuing years

Confidential

Developed Shopzseries application conceptual design that became the primary method of ordering IBM mainframe software. Received 2 patents based on that design.

Confidential

Developed concepts for systems automation features which became value added features of a key IBM software product.

Confidential

Developed a test strategy and lead team to execute a new testing strategy which shortened mainframe product lifecycle by at least 6 months.

Confidential

Provided critical situation management for mainframe customers and resolved technical issues which ensured future sales and customer satisfaction.
Coordinated Early Support Programs ESPs and identified design issues with mainframes prior to their general availability.
Developed software applications that provided product reliability analysis and customer satisfaction tracking improving department productivity and enabling deep analytic capabilities.

Confidential

Assembled and performed quality control inspections

Confidential

Assistant Store Manager

Won a company-wide ward for highest gross profit percentage through aggressive and innovative merchandising techniques
Hired and developed a very reliable staff which customers frequently commended management for

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