SUMMARY

• 9 years of industry experience as an IT Business Analyst primarily focused on project coordination, data analysis and change management in domains such as E - Commerce, Health Care, Property & Casualty (P&C) Insurance, Banking and Financial services.
• Facilitated and led multiple requirements gathering sessions by engaging key stakeholders (product owners), end users, and SMEs that included JAD sessions, Gap analysis, Business Process Improvement and Systems Integration.
• Proficiency in creation of Business Requirements Document (BRD), Functional Requirements Document (FRD) and System Requirement Specifications (SRS), Business Process Flows and Business Process Modeling.
• Competent in using tools such as MS Visio and IBM Rational Modeler to create Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Proven experience in driving various life cycle stages of an ITIL project from Service Transition, Service Operation to Continual Service Improvement using ITSM and Lean Six Sigma best practices.
• Expertise in facilitating Change Management across entire process from project conceptualization to project delivery, Software Development and Implementation in diverse Business and Technical Environments.
• Strong understanding of project lifecycle and SDLC methodologies including Agile and Waterfall.
• Expertise in Agile delivery especially in sprint planning and tracking, requirements management and defect tracking.
• Strong experience in conducting User Acceptance Testing (UAT) and documenting Test Cases & Test Plans.
• Interface wif stakeholders from Operations, Marketing, Sales, Technologies, and also outside vendors at various stages of the project lifecycle.
• Excellent Team player to work in conjunction wif testers, developers and other team members.
• Excellent written, communication and interpersonal skills wif an analytical bent to problem solving and delivering solutions under high stress environment.

TECHNICAL SKILLS

Modeling Tools: Rational Rose, MS Visio, MS Project, Primavera, JIRA

Languages: C, C++, Visual Basic, Java, PL/SQL, .net

Testing, Requirements/Defect Tracking, Version Control Tools: Rational RequisitePro, Clear Case, Clear Quest, Mercury Quality Center (Test Director)

Web Technologies: HTML, DHTML, ASP, XML, AJAX, CSS

Methodology: Rational Unified Process (RUP), Six Sigma, Waterfall, RAD, Agile

RDBMS: SQL Server, MS Access, Oracle

Operating Systems: Windows 98/95/NT/2000/XP/Vista/Windows7/Windows8, Mac OS

Utilities: MS Office, MS SharePoint, FrontPage, SDL Tridion WCMS, ERP, SAP

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Implementation Coordinator/Project Coordinator

Responsibilities:

• Implement, integrate and support Confidential infrastructure wif technical (J2EE) applications and related vendor software/hardware.
• Perform research on infrastructure technologies and tools; implement infrastructure architecture; implement and upgrade products.
• Responsible for project coordination, schedule maintenance, change management, quality assurance, testing and systems analysis.
• Support the weekly release activities, including planning meetings, resource alignment (on and offshore), and final release go-live preparation meetings.
• Attend the weekly Change Control Board meetings to drive the changes and ensure adherence to change management processes and controls.
• Responsible for identifying, developing and completing the Release Implementation Plan for the Rate Releases.
• Interface wif business partners to understand their technical needs; design, develop, or recommend integrated technical solution; implement and support integrated technical solutions.
• Create, update and execute Release Plans, Release Schedule, Release Summary and Implementation test plans.
• Coordinate implementation testing, back-out testing and business checkout assistance.
• Create and resolve defects, incidents & problems related to implementation activities.
• Report status to all stake holders, tracking issues wifin projects that could affect project time-lines.
• Manage issues on ITIL based ticketing systems such as HP Service Manager.
• In charge of developing a project schedule focusing on measuring work progress, managing resource assignments, tracking milestones and monitoring metrics.
• Assist the Project Manager in Project Plan, Work Breakdown Structure, Schedule Development, Facilitating Processes and Re-planning efforts.
• Assist PM in drafting of project documents from initiation to closure.
• Facilitate meetings and distribute minutes to all project team members.
• Track the progress and quality of work by maintaining and monitoring Project Execution Tracking Log.
• Monitored Project Plans, work hours, budgets and expenditures using Oracle Primavera P6.

Environment: ITIL, ITSM, Java, HP Service Manager, Cloud Management Portal, Primavera P6, Jenkins, DevOps, Windows 7, MS Office, MS Project, MS SharePoint.

Confidential, Bloomington, IL

Sr. Business Analyst

Responsibilities:

• Conducted JAD, elicitation sessions and user interviews to gather requirements.
• Developed Lightweight Business Cases to define the problems, outcomes expected and change that needs to occur to satisfy the customer needs.
• Conducted current state assessments and performed gap analysis to identify improvement opportunities.
• Maintained product backlog, reviewed requirements and reprioritized to meet evolving business goals.
• Worked wif Product Owner and users to write User Stories and developed acceptance tests for user stories.
• Documented user requirements, business processes, functional specs, test plans, use cases, as well as created user acceptance criteria.
• Served as Subject Matter Expert (SME) for mobile experiences across insurance, financial, services, banking and automobile business lines.
• Worked on mock-ups and wireframes; verified the concepts for products and made decisions as the SME on the requirement from the business.
• Ensured two way communication between users and team to ensure team is meeting customer needs.
• Helped Scrum Master identify the potential issues and work is happening in an efficient manner.
• Negotiated wif the sprint product owner to decide on sprint backlog items.
• Provided guidance to the Scrum teams on user story functionality.
• Contributed to mobile apps vision and roadmap and halped prioritize the product backlog items.
• Defined and captured Epics (Business Requirements), converted them into the Stories (Stakeholder Requirements) and managed functional requirements.
• Created viable and consumable specifications including acceptance criteria in preparation for the sign-off, construction and testing of solutions.
• Collaborated wif the technical stakeholders such as architects and UX designers to spot the non-functional requirements that are not captured.
• Collaborated wif business and technology experts across the enterprise to implement the solutions that provided measurable value to customer.
• Leveraged analytics and customer feedback to enhance the technical, visual content of mobile experiences.
• Identified the opportunities to improve and optimize the customer journeys and touch points.
• Provided thought leadership, oversight and support for the mobile experience for customers, agents and staff.
• Partnered wif Customer Experience Monitoring (CEM) and Customer Experience Insight (CEI) teams and has built actionable, data driven strategies, tactics and projects.
• Facilitated business process improvement via the methodical investigation, analysis, review and documentation of all or part of a business in terms of business functions and processes.

Environment: Agile, Java, Android, iOS, DASL, Aggregator, UX, SDL Tridion, HTML5, XML, CSS, asp.net, Mobile emulator, Adobe Site Catalyst, Tea Leaf, WebTrends, Splunk, Windows 7, MS Office, MS Project, UML, Requisite Pro, MS-Visio, MS SharePoint.

Confidential, St. Louis, MO

Sr. Business/Systems Analyst

Responsibilities:

• Conducted JAD, elicitation sessions and User interviews to gather requirements.
• Defined requirements, engaged in business process design for e-commerce online storefronts.
• Documented systems for business processes and created BPMN process flows.
• Participated in project management.
• Elicited the business requirements and converted them into functional/technical specifications.
• Tracked project progress using Requirement Traceability Matrix (RTM).
• Created and documented UML use cases, test cases and test scripts for UAT.
• Created project documentation such as BRD, SRS, FRD, Project plan, Estimation Matrix, project initiation documents, Work breakdown structure (WBS) and test plans.
• Translated high level business requirements into detailed Software Requirement Specification (SRS) that included use case diagrams, process flows, text based use cases and functional and non-functional requirements.
• Facilitated discussions wif stakeholders and users to find and agree on solutions, drafted As-Is/To-Be processes & Gaps.
• Driven process improvements and participated in process re-engineering and transformation initiatives.

Environment: JIRA, Confluence, Agile, BPMN, UX, HTML5, XML, CSS, WebTrends, MS Office, MS Project, UML, MS-Visio, MS SharePoint.

Confidential, Bloomington, IL

Sr. Business Analyst

Responsibilities:

• Performed Business Requirement Gathering, Requirement Elicitation, Feasibility Study and GAP Analysis.
• Defined, created and documented business requirements, functional requirements, system requirements,UML use cases, test cases, Visio flows, training manuals, and user guides.
• Developed the business cases for the migration.
• Strategized and performed web content migration to new platform.
• Planned for enhanced migration, halped create metadata, new taxonomy and new URLs for Search EngineOptimization (SEO).
• Determined approach and tool set, such as Tridion Web Content Management and SharePoint Library tostage content for migration.
• Conducted As-Is content analysis to confirm scope and determine the level of complexity for migration.
• Identified and resolved issues such as mobile risk/compliance, content complexity, non-conforming files andother conversion issues when migrating existing site content to Responsive Web.
• Defined the target systemand web site to determine the transformation requirements.
• Interacted wif the user community to understand of the solution project timelines/impact.
• Recorded project changes on a weekly basis using change data to update the project plan and provided up-to-date information for project status reporting.
• Formulated test plans, test scenarios and test cases for core subsystems.
• Defined the content and site management for many types of contents, multi-channel/multi-lingual websitesand applications setup in SDL Tridion.
• Mapped all the existing pages on statefarm.com to the Digital Visual Template System (DVTS) and reusablemodules on the new ICP Platform.
• Developed Road maps, detailed work plans and prepared a Master Site Matrix wif a list of all pages andassets in scope.
• Researched the web analytical tools wifin the enterprise and recommended appropriate solutions to integrate analytics wif digital experience and capture analytic reports.

Environment: SDL Tridion (Blueprint, Components, Workflow), Java, ASP.NET, VB.NET, HTML, XML, CSS, Team Foundation Server, Adobe Site Catalyst, Tea Leaf, WebTrends, Splunk, SAS, Twitter Bootstrap, Windows 7, MS Office, MS Project, UML, Requisite Pro, MS-Visio, MS SharePoint.

Confidential

IT Project Coordinator/ Business Systems Analyst

Responsibilities:

• Elicited the business requirements and converted them into functional/technical specifications.
• Created Use cases for developing SOA interfaces, SOA applications that comprise of web services and automated work flows.
• Captured reporting requirements and translated to technical specs.
• Created data models; queried data using SQL to identify patterns and/or inconsistencies.
• Interpreted business needs and developed interactive report dashboards against one or multiple database tables using Tableau.
• Designed and customized data models for Data Warehouse supporting data from multiple sources.
• Created specifications for ETL, data migrations, and data scrubbing processes.
• Validated the data quality and consistency, as well as performing data mapping between disparate databases and data sources.
• Worked closely wif Crystal Reports Developers to translate the Business requirements into User Reports.
• Provided Six Sigma team wif requirements during DMAIC process.
• Supported System, QA and UAT testing by providing guidance in writing test plans and test scripts to test the data quality
• Worked closely wif the offshore team to conduct Knowledge Transfer sessions during the migration phase.
• Supported the implementation plans and served as point of contact from project initiation to project conclusion.
• Managed issues, change requests and release change notification.
• Coordinated activities, provisioning, environment setup, installation and integration testing.
• Responsible for identifying the business enhancements, service requests and any other requirement that the business owners had.
• Facilitated Pre-production Meeting wif development team and the other teams involved.
• Kept all stakeholders informed about project status and issues.
• Monitored Progress & Status and recorded Issues & Risks using Primavera P6.

Environment: SDLC, RUP/Agile, Rational Requisite Pro, SAP, ERP, Primavera, Windows XP, SharePoint, MS Visio, Clear Quest, UML, MS-Word, Access, MS-Excel, Outlook, Power Point, Mockup screen, ER Studio.

Confidential

Business Analyst

Responsibilities:

• Gatheird requirements for streamlining the Claims Processing System.
• Supported and enhanced the existing production environment.
• Performed Gap analysis for legacy systems being removed as part of the Streamlining process.
• Consistently used SharePoint for managing and controlling the project documentation.
• Provided Six Sigma team wif their requirements during DMAIC process.
• Coordinated the UAT testing for different business units.
• Created use case diagrams using MS Visio to better understand the interaction between the user and the system.
• Created UML diagrams to depict graphically the business process.

Environment: SDLC, RUP/Agile, Rational Requisite Pro, Primavera, Windows XP, SharePoint, MS Visio, Clear Quest, UML, MS-Word, Access, MS-Excel, Outlook, Power Point, Mockup screen.

Confidential

Systems Analyst

Responsibilities:

• Performed Gap Analysis to check the compatibility of the existing system infrastructure wif the new business requirements.
• Extensively involved in Data Modeling.
• Accumulated system requirements from various departments through Surveys and Interviews.
• Involved in prioritizing the defects and writing Business Requirements to resolve them.
• Conducted JAD sessions wif management, SME, vendors, users and other stakeholders for open and pending issues.
• Involved in testing and worked wif QA together to develop test Scenarios and test cases.
• Planned and defined system requirements wif Use Cases, Use Case Scenarios and Use Case Narratives using the UML (Unified Modeling Language) Methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams.
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the Analysis of User Needs.
• Created and Managed Project Templates, Use Case project templates, requirement types and traceability relationships using Requisite Pro.

Environment: SDLC/Agile/RUP, Rational Requisite Pro, UML, SQL, XML, MS Excel, MS Access.