SUMMARY

• Accomplished Senior Business/Systems Analyst with 10 years of technology industry experience for fortune 500 companies.
• Lean Six Sigma and International Institute Business Analysis (IIBA) certified.
• Demonstrated skills in project management, data analysis, inventory control, data mining and quality assurance.
• Microsoft Certified with strong technical understanding of system and user requirements.
• Proven success in driving projects of the highest level of complexity, critical business value, and corporate visibility.

TECHNICAL SKILLS

Operating Systems: Windows (2000, 2003, XP, Vista, 7, 8) Linux (Red Hat)

Applications: SAP (CRM7.0, ECC6.0, ERP, FICO, DW, ERP, PLM, SCM, SRM), Genesys 8.1, CCPulse, Cyclone Interchange, Kronos, RemedyARS, MS Excel, Lean/AgileSDLC, Waterfall, COTS Implementation, ICD - 10, ICD-9, ITIL Process, Business ObjectsMS Office Suite (Access, Word, Visio, Project, PP, Excel, Studio), Outlook, AutoSysRational RequisitePro, BMCRemedy, InfoSphere Info Analyzer, JAD sessions, Symantec Ghost, VB 6Cyclone (Axway), CSOS, Powerchart, FirstNet, TestDirector (Mercury), Sharepoint, AvastLotus Notes, I-Notes, HelpSTAR, GAP analysis, UAT testing, Business Requirements, Process Mapping, Demand Management, Project Management, Inventory Tracker Plus

Messaging: MS Exchange Server, MLCS and NDR (Non-Delivery Report)

Programming: Java (debug only for EDI)

Network: Cisco Switches, Link Sys Wireless Routers, Checkpoint Firewalls

Databases: AS400, Citrix, TFS, MS SQL Server2005 and 2008, Windows Server 2000, MS Access

PROFESSIONAL EXPERIENCE

Confidential

Senior Business System Analyst

Responsibilities:

• Provided SME guidance and support to business and functional users on existing and prospective SAP-related business processes
• Provided business process analysis and recommended workflow design solutions and inform respective teams on process improvement and re-engineering strategies
• Update and maintain documentation on process improvements and process performance
• Researched SAP CRM 3.0, CRM7.0 and ECC6.0 system issues and documented opportunities for improvement
• Gathered business requirements from business partners for SAP CRM system enhancement and business continuity purposes
• Documented the UAT Plan for the project and worked with the UAT Team to ensure every acceptance criteria for the requirements has been included in the UAT task plan
• Tracked and reported all system/user acceptance test errors for management and developers
• Uploaded and maintained documents to Sharepoint for knowledge base and training purposes
• Managed SAP CRM6.0 and CRM7.0 skill group, escalation rule changes, service profile, BP profile and categorization schema changes for maintenance and enhancement
• Analyzed business data and applied analytical tools to interpret data
• Created reports using Business Objects functionalities like multiple data providers, prompts, slice and dice
• Ensured testing activities enabled applications to meet business requirements and systems goals
• Lead discussions between the development and business teams to capture business requirements, stories, use cases, business flows and acceptance criteria
• Ensures testing activities will allow applications to meet business requirements and systems goals, fulfill end-user requirements, identify and resolve issues
• Served in project manager role to ensure key responsibilities were carried out in accordance with defined expectations:
• Progress - deliverables were completed within the baseline of time scales
• Cost - deliverables were completed within the baseline of cost plan
• Quality - deliverables were completed to defined expectations, first time
• Performance (Value) - progress was earned for the expected cost
• Cash flow - net project cash flow was achieved as the defined expectations
• SHE - the required Safety, Health & Environmental standards were achieved
• Regulatory - all required statutory and regulatory conditions were met
• Reporting - regular and timely reporting of project progress to the sponsors / stakeholders
• Risk - proactively manage foreseen project risk, mitigating as necessary
• Change - managed changes to the project without unduly affecting the stated objectives and benefits
• Established Scrum project management process and helped team meet sprint/story goals.
• Served in business analyst role to:
• Identify opportunities for system enhancements to assist in planning and implementation
• Leverage Info Analyzer for Column Analysis, Primary Key Analysis, and Foreign Key Analysis
• Facilitate relationships with third party vendors, carriers, and affiliates to meet and improve the SLA timelines of licensing process
• Work with procurement/non-procurement team to identify assets and the risks to those assets (risk assessment)
• Serve as liaison/focal point to ensure contract requests moved through process in timely manner
• Monitor batch processing and make corrective actions as required
• Review business requirements, system functional requirements, and develop systems specifications
• Assist customers in establishing methods to trade files from partner using Cyclone SFTP or AS2 and performed testing after every installation
• Triage customer issues regarding FTP, trading files, or connection error issues, including EDI Transaction Sets: 810, 832, 850, 855, 856
• Debug Java programming in CSOS Installations

Confidential

Senior Lead Consultant/Manager

Responsibilities:

• Provided MS Office 2010 & Windows 7 Deployment consulting support to package push out and support application patch updates via SMS and other enterprise deployment tools
• Managed all activities and functions of a team involved with the analysis, definition, specification, development, testing, documentation, and installation of new and/or existing applications
• Lead and maximized ecommerce sales, and achieved goals and customer satisfaction levels.
• Analyzed and monitored sales and revenue generation through website traffic.
• Ensured successful launch, implementation and operations of website
• Worked with marketing team with promotions and launched new products marketing across the internet and updated website.
• Assisted with the migration team of user stories from committed to ready for test processes
• Managed a team responsible for defining and analyzing current state business processes
• Provided packaging and scripting applications via distributed to desktops and laptops across large, distributed enterprise environment
• Provided Tier II / III support of escalated issues, troubleshooting, and documented failed deployments
• Worked with cross functional teams both internally to IT and with business end-users

Confidential

IT Technician / Business Analyst

Responsibilities:

• Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing stakeholders and IT Team on a common platform
• Detailed mapping of current process flow for Markdown; future state process
• Identified and prioritized process and system improvements designed to reduce costs and increase productivity
• Coordinated with researched detailed definition of mathematical models for Demand forecast and Optimization models
• Replaced current backup/recovery system with an enterprise solution to provide more reliable data for backup/recovery solution to meet enterprise SLA requirements
• Documented use-case scenarios and what-if scenarios for mark down process
• Worked with Quality Assurance Team to create and execute Unit, System, and User Acceptance Plan and test case scenarios

Confidential

IS App Support / Business Analyst

Responsibilities:

• Analyzed AS-IS process of Promotion Item Forecasting and identified opportunities for improvement
• Organized information system policies and procedures to meet audit requirements
• Prepared statistical sections of protocols, statistical analysis plans, and programming specifications for all phases of study design
• Developed Managed Care financial goals specific to each hospital's unique services, costs and market demographics
• Implementation of organizational structures and systems to achieve its managed care objectives
• Developed and maintained professional and business relationships with medical staff, Chambers of Commerce, local employer groups
• Leveraged Data Stage Tools, including Infosphere DataStage Designer and Infosphere DataStage Director for developing jobs and to view log files for execution errors
• Implementation and knowledge of HIPAA code sets, ICD-9 and ICD-10 coding. Defined ICD-9 to ICD-10 mapping process using GEMs (General Equivalency Mapping) crosswalk file
• Interacted with surgeons, doctors and nurses regarding equipment or app crashes in OR
• Worked with Powerchart and FirstNet applications
• Collaborated with regulatory, clinical, quality assurance, bio-analytical, programmers and data managers in monitoring on-going clinical trials, including database locks and un-blinding
• Collaborated with business units to assess impact of business requirements and to reach consensus on alternative solutions when necessary to maintain consistent and flexible architecture
• Organized and participated in Scrum meetings with team members

Confidential

Business Analyst/ Project Manager

Responsibilities:

• Established and managed demand management program for technology organization that improved the optimization and use of IT resources
• Facilitate in cross line of business discussions/meetings to gain understanding of change events and their impact to Mortgage Banking business and technology
• Provided SME guidance on compliance issues during requirement/testing phase
• Established enterprise-wide governance structure for technology demand management program that enabled effective decision-making and management of IT through all stages of planning, delivering, and operating
• Responsible for running data profiling reports, developing reports using SQL and DataStage
• Worked on all phases of data warehouse development and Product Lifecycle Management, including gathering requirements to testing, implementation, and support
• Collaborated with Sr. Management on changing requirements and business processes in order to disseminate data to more than four different development teams (both internal & external) and identified potential risks on an on-going basis
• Led feed-back sessions with business customers and BA Team to solidify business requirements and gain Sr. Management approvalpriorto design phase of project

Confidential

Business Analyst

Responsibilities:

• Provided underwriting experience to interpret the requirements from the business and user community in order to accurately develop OOMC’s first automated production underwriting (AUDS) engine
• Worked closely with project sponsor to build over 500 test cases to facilitate a vendor proof of concept (ILOG/France) prior to vendor selection and contractual engagement
• Selected to work hand-in-hand with pricing manager while documenting the Enterprise Pricing Requirements and creating the AUDS message table
• Ensured testing activities enabled applications to meet business requirements and systems goals
• Participated in user acceptance testing prior to Go Live date

Confidential

Warehouse dock worker/Trainer

Responsibilities:

• Unload/Load trailers with freight
• Ensured all the necessary paperwork was attached to each shipment of freight with proper care
• Dispatched loaded freight trucks out to yard or for delivery
• Trained new dock workers on proper handling of freight and forklift driving
• Made sure OSHA was enforced on a weekly basic