SUMMARY

• Software Professional with Thirteen Plus (13+) years of diversified experience in the IT industry with Three plus (3+) years in the Salesforce.com Platform as a Business Analyst/Administrator, over Six (6) years as a Business Analyst and Five (5) years in Analysis and Testing of Client/Server, Mainframe Web based Application’s.
• Experience in working with all stages of Software Development Life Cycle (SDLC), Systems Analysis, Design, Testing and Implementation.
• Experience with Agile and waterfall methodologies.
• Expertise in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Extensive experience in lead case management (Web - to-Lead, Web-to-Case).
• Working Knowledge on Sales Cloud, Service Cloud and Marketing Cloud.
• Expertise in eliciting requirements, Documenting Business Requirement, Functional Specification Document, Gap analysis, Stake Holder Analysis and Data Analysis.
• Expertise in Documenting Test Plan, Test Cases, Traceability Matrix and performing Gap Analysis and Reporting.

PROFESSIONAL EXPERIENCE

Confidential, Morris Plains, New Jersey

Sales Force Administrator/Business Analyst

Responsibilities:

• Analyzed Business requirements and Resolved Case Requests Including configuration/customization of 173 Roles, 33 Profile, 273 Groups,326 queues, 90 Permission sets And 273 Sharing Rules.
• Created the User Stories In the HRS Enhancement service Console Under HRS User Stories Custom Object.
• Was Involved Proactively in the Sprint Planning exercise and Prioritization of the User stories.
• Collaborated with Sprint Planning Team on Release Management Tasks to Promote Tested functionality from sandboxes into Production Environment.
• Uploaded the Product catalogues into Sales Force using Workbench Tool and Informatica.
• Created New users for Sales force/ HR direct Portal and assigned the required Profile/Role/Permission sets.
• Defined the Entitlement Process, Milestone’s, Business Hours and Commit Date for the Service Offering’s combination based on the Different Record Types.
• Customized the Case Page Layout in order to provide better HUE experience
• Created the Email to Case for the Different Mailboxes based on the region
• Created the Assignment Rules for assigning the Cases to the different queues that were available.
• Created the Email templates In the Sandbox environment and deployed them in Production using change Sets.
• Building Report’s and Dashboard’s as per the Client Requirements.
• Providing solutions and Best Practices on Sales Force Chatter.
• Creating Workflow Rules and Approval Process and debugging workflow Issues for debugging Workflow issues for the clients.
• Documented the Golden Rules for the HRS Support Application System.
• Uploaded the knowledge Based Articles into Sales Force.
• Mentored the New Hires by providing KT Sessions.
• Documented the User Training Material and Trained the End Users.

Confidential, New York

Sales Force Administrator/Business Analyst

Responsibilities:

• Conducted Walkthroughs and team meetings.
• Worked closely with Stakeholders to determine the priority of specific requirements based on their value to the Business.
• Identified the business requirements and translated them to functional specification document.
• Ensured all changes in requirements are documented and communicated to the required folks.
• Created the business process workflow diagrams and Use Cases.
• Conducted requirement document walkthrough to Developers during Story Time.
• Identified end to end requirements for all systems and business units that may be impacted by the project.
• Established and maintained the Traceability Matrix until Business requirements were signed off.
• Documented the User Training Material. Provided Training to the business users about the System.
• Was instrumental in generating the Gap Analysis document for the requirements versus out of the Box functionality.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs and validation rules.
• Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Assignment Rules, Approval Processes and Auto-Response for automating business logic.
• Engaged in Change Control and Change Management procedures as and when required.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Defined related tasks, email alerts and field updates.
• Implemented Pick lists and Dependent Pick lists.
• Created email templates and inbound emails.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Extracted and cleanse data using Data Cleanse application.
• Uploaded the records for custom and standard objects using Informatica Cloud Tool.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Experience in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules and Validation rules.
• Designed custom objects, custom fields, role based page layouts, custom Tabs, report extractions to various formats.
• Proficient in Data Migration and Integration from traditional applications to Salesforce using Data Loader.
• Implemented application security at Object, Field, and Record level using Profile based security and sharing rules for different users.
• Assisted the developers in creating the apex classes, apex controllers, apex Triggers and Test classes.

Confidential - Murray Hill, New Jersey

Business Analyst

Responsibilities:

• Actively participated in the global workshop with the stakeholders.
• Conducted the JAD sessions for the requirement gathering.
• Actively participated in all the Team meetings and discussions.
• Documented the Impact analysis document.
• Documented the Stake holders document which consists of the stake holders involved in the project and their roles and responsibilities.
• Documented the business requirement document and detailed functional specification Document.
• Documented the use cases based on detail functional specification document and handed it the Testing Team for the Creation of Test Cases.
• Documented the user story for the High level workflows.
• Identified areas for business improvement.
• Was instrumental in generating the Gap analysis document for the requirements versus out of the box functionality.
• Effectively used the version controls tool-perforce P4 to track the document changes.

Confidential, Bridgewater, New Jersey

Business Analyst

Responsibilities:

• Participated in all the team meetings and integration meetings.
• Interviewed the stakeholders and elicited the requirements.
• Authored the business requirement document and functional specification document using microsoft excel and microsoft word.
• Helped the developing team in preparing process flow diagram using MS Visio.
• Clarified issues with developers during efforts to validate designs and Functional specifications.
• Identified areas for business improvement.
• Was instrumental in generating the gap analysis document for the requirements versus out of the box functionality.

Confidential, Princeton, NJ

System Test Lead

Responsibilities:

• Involved in creating the Process Improvement Initiatives (Test approach, Defect Management, Test Scenarios/Test Case standards and Tools).
• Was a Team lead for the System Testing team.
• Documented the System Test Approach document for a Release.
• Defined the System Testing process for a Release.
• Created the Entrance/Exit criteria checklist for System Testing
• Created the Daily, Weekly, End of Cycle, End of phase Test Metrics Reports.
• Involved in Internal and Cross Functional reviews on Test Case Designs with the Team members and BA's.
• Analyzed the functional requirements and wrote the Test Cases.
• Was Involved in Buddy testing of nightly builds, Shakedown Testing (Smoke Testing), Regression Testing and Integration Testing.
• Extensively used Test Director to login Defects.
• Was responsible in creating the templates for the reports and updating the Daily Test execution summary report, Weekly Test execution summary report, End of cycle report and End of phase reports.
• Was responsible in submitting the Daily Test execution summary report, Weekly Test execution summary report, End of cycle report and End of phase reports
• To the Systems Engineering, Product Planning and the Release planning thread leads.

Environment: .Net, Windows XP, SQL Server 2005, Visual Studio 2005, Team Foundation Server(TFS), VSS, Microsoft Office Suite 2003 and Test Director 8.0

Confidential, Hopewell, NJ

QA Automation Test Lead

Responsibilities:

• Analyzed Business Requirement docs and Functional Requirement documents.
• Designed and documented test plans analyzing requirements specifications for the ADNet application. Documented the high level test scripts for the business reporting Tab.
• Manually tested the test cases and identified potential cases for the automation.
• Responsible for setting up a QA testing environment from scratch that includes installation of the mercury testing software QTP and configuring them to suit real time testing scenarios.
• Automated the test cases using QTP for regression.
• Did a database verification of the earlier version versus the current version as the location changed for the ADNET Website.
• Reported the bugs, Email notifications to the developers using the Rational Clear Quest.

Environment: ASP, Windows 2000, SQL Server, DotNet, QTP and Rational Clear Quest

Confidential, Mont Vale, NJ

QA Test Analyst

Responsibilities:

• Manual testing of the application in the UAT.
• Written SQL queries to verify results and database integrity.
• Assisted in automating test cases using WinRunner.
• Performed GUI functionality tests and Regression tests.
• Actively involved in Defect reviews in determining the severity of bugs.
• Effectively communicated with developers in resolving bugs.
• Contribute to timely delivery of Projects.
• Tested the workflow (all kinds of searches) which was implemented using Biztalk server2004.

Environment: .Net, Sql Server 2003, Winrunner 7.1, Biz Talk Server, Rational Clear Quest

Confidential, Philadelphia, PA

QA Tester

Responsibilities:

• Wrote Manual test cases and test scripts for new features and feature enhancements.
• Analyzed the behavior of the user group for this application and created a strategy for the performance testing of the application.
• Set up performance testing environment and testing team, and mentored group members in testing strategy.
• Established performance testing workflow and planned the performance tests including identifying performance testing requirements, and setting pass and fail criteria for the tests.
• Coordinated the team effort and assigned tasks strategically to cover the testing progress within the scheduled time.
• Determined test data requirements and set up test databases in Oracle and SQL Server
• Manual testing of the application in the UAT.
• Wrote SQL queries to verify results and database integrity.
• Assisted in automating test cases using WinRunner
• Performed GUI functionality tests and regression tests.
• Actively involved in Defect reviews in determining the severity of bugs.
• Effectively communicated with developers in resolving bugs.
• Contribute to timely delivery of projects.
• Automated the test cases using WinRunner for regression.
• Created LoadRunner Scripts for Load testing the application.

Environment: WinRunner, LoadRunner, HTML, DHTML, Java and JavaScript, VBScript, SQL Server, Oracle, MS-Access, Windows NT, MS Office

Confidential, Princeton, New Jersey

QA Tester

Responsibilities:

• Developed test strategies/methodologies, schedule activities, and recreate customer-reported issues for development review.
• Design, schedule and implementation of QA practices and procedures
• Conducted Performance and Regression testing during the various phases of the development.
• Conducted some unit testing by debugging the codes written using Visual Basic.
• Worked on FILE-AID to test the data on DB2 database
• Connected PowerBuilder to DB2 database using ODBC connectivity to run SQL queries on DB2 and hence tested it.
• Worked on DB2 database to check if the data was populated accordingly.
• Used the WinRunner for performing most of the automated functionality tests.
• Developed test cases and scripts to test the application using Test Director.
• Investigated software bugs and interacted with developers to resolve technical issues.

Environment: VB, C++, Power builder, DB2, File-Aid, MVS, WinRunner, Test Director