IT Business Analyst Intern Resume Fort Worth, TX - Hire IT People

SUMMARY

A result oriented, work driven analyst wif 4.8 years professional me.T. experience in requirement elicitation, applications development, testing, deployment, troubleshooting and maintenance.
Excellent exposure in customer facing role and working in cross functional teams in e - Commerce, Healthcare and Pharmaceutical domain.

TECHNICAL SKILLS

Analysis Tools: Tableau, Advanced Excel, SAS Enterprise Miner, SSAS, SSIS, SSRS, Weka, JIRA

Development Tools and Languages: OOP Concepts, C#, C, VB, SQL, Python, SAS, SQL, Oracle, XML

Productivity Tools: Salesforce CRM, MS Visual Studio, MS Project, MS Visio, MS TFS, Word, Excel, PowerPoint, Outlook, FTP, Snagit, BeyondCompare

SDLC Methodologies and Processes: Waterfall, Agile, Scrum, Kanban, ICE, JAD, RAD, Use Cases, Workflows, Data Modeling, Domain Models, User Stories, UML, Test Matrices, Requirements Documentation, GAP Analyses

PROFESSIONAL EXPERIENCE

Confidential - Fort Worth, TX

IT Business Analyst Intern

Responsibilities:

Facilitated JAD sessions, created functional specifications, user stories and test scripts for five iPad applications integrated wif Salesforce.com
As a Deployment Lead worked closely wif PMO, customers across US, France, Hong Kong and Mexico gave demos, presentations, resolved deployment issues and maintained deviation logs
Participated in various phases of project planning including project scope, charter, WBS, tracking status
Performed QA, OQ/PQ, UAT through Agile development cycles using Microsoft TFS to provide feedback to teh cross functional Scrum team throughout sprints
Managed customer support/ hyper care during initial release cycles; initiated and presented weekly status meetings
Utilized SQL queries to validate teh data across database,Salesforce.com and iPad

Confidential

Technical Consultant

Responsibilities:

Investigated SQL server database issues using SQL traces
Partnered wif development staff assisting wif functionality questions, addressing testing issues, EPR issues, training on new products, leading implementation meetings and other deployment and delivery functions
Continually provided analytical solutions and business insights to address any business gaps and/or opportunities and create value for teh client by reducing issue resolution time by 10%
Worked closely wif teh application development team, design team and testing team as a Subject Matter Expert to resolve technical issues and interacted wif them to ensure overall quality of teh software
Provided technical solutions promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation
Co-ordinated wif QA Team to facilitate understanding of acceptance criteria, test scenarios and test cases using Microsoft TFS

Confidential

Software Engineer, Junior Business Analyst

Responsibilities:

Facilitated JAD and user interviews to elicit functional requirements and convert into technical requirements for rolling out system modules
Performed marketing analytics for new product categories to be included in teh e-catalogue using SSAS and Excel
Customized, tuned and maintained e-catalogue website DB for Philips intranet in MS SQL Server and Asp.Net
Created, updated stored procedures, functions and triggers in SQL Server
Performed ETL operations to extract data from flat files and load them into SQL server using SSIS
Created and presented various reports using Excel Formulae and Pivot tables

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It Business Analyst Intern Resume

Fort Worth, TX

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