SUMMARY

• Accomplished Six Sigma Certified Business Consultant with over 12 years’ experience leading, development and deployment of highly effective business technology solutions.
• Adept at project planning and implementation, business requirements through JAD sessions in order to define requirements and create project plans.
• Proven history of designing and implementing systems capable of providing measurable business improvements.
• Strong track record of solving enterprise technology problems through critical analysis and troubleshooting, resulting in significant cost savings and greater efficiency.

Core Competencies

• Project Management
• Business Analysis
• Reverse Engineering
• Requirements Gathering
• Technology Implementations
• Application Design
• Use Case Modeling
• Database Design & Administration
• Software Development SDLC Methods
• Systems Analysis
• Business Process Reengineering
• JAD Session Management
• Needs Assessment
• Issue Resolution
• Technology Evaluations
• Process Improvements Organization and Planning
• Problem Assessment and Analysis
• Critical thinking
• Decision - making
• Delegation
• Conflict Management

PROFESSIONAL EXPERIENCE

Confidential, Rahway, NJ

Lead Business Analyst / Project Manager

Responsibilities:

• Lead the effort of an ongoing partnership with the business to apply in-depth knowledge of the business operations, strategies, priorities, and information requirements to establish the technical application direction and an enterprise view.
• Lead the effort of migrating from the existing PeopleSoft CRM to MS Dynamics including the Pilot release.
• Developed Business and functional requirements, process flow diagrams and as-to be process models.
• Facilitated workshops with user groups to gather and refine business requirements to improve application usability and minimize post release change requests, setting expectations for delivery and functionality, facilitating prototype and screen reviews. Followed Agile methodology and conducted scrum sessions.
• Engineered future state processes, information flows and data requirements for a Six Sigma LEAN project targeting standardization of License Knowledge Repository handling within a Worldwide Licensing management initiative across the enterprise.
• Facilitated brainstorming sessions between the business, architecture, compliance and regulatory to come up with the desired implementation plan, data integration with other systems and data migration plan.
• Lead the UAT effort which includes user training and facilitation of UAT execution.
• Collaborated with cross-functional staffs to coordinate the logistics and technical requirements.

Confidential, Princeton, New Jersey

Sr. Business Systems Analyst / Project Coordinator

Responsibilities:

• Implement multiple projects integrated as a whole. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Deliver the total business solution on time and within budget.
• Worked closelywith Business Sponsors and Stakeholders to understand business vision andobjectives in order to define create and implement business process improvements that will drive efficiencies across the enterprise with respect to new CRM implementations.
• Design and assist with the delivery of proofs-of-concept for new and improved enterprise-wide technologies that are used across multiple areas of the business.
• Developed business process and associated documentation e.g. Swimlane charts, SOPs, operating guidelines.
• Responsible for pulling together all requirements, functional specifications, use cases, process documentation, vendor solution evaluation data to assess the vendor landscape, create an RFI and evaluate vendorsolutionsto meet the corporate objectives.
• Facilitate requirement sessions and workshops to help business users decide the COTS implementation partner for the proposed solution implementation.
• Author user acceptance testing (UAT) test scripts for sales technology projects. Assists Sr. Manager and field users in executing UAT.
• Liaison between Sales Operations/Sales Management and Information Technology departments.
• Responsible for Document Management for multiple projects using SharePoint.

Confidential

Business Systems Analyst

Responsibilities:

• Performed Business performance management activities which involved creating and sustaining processes for successful strategy execution, connecting processes, people, and performance from workroom to boardroom.
• Workedwith Stakeholders to understand what data they need for reporting and document their requirements; and translate into system requirement specifications.
• Requirements gathering for the proposed Business Intelligence / Enterprise Data warehouse and Customer Master (MDM) to support Commercial Analytics.
• Develop, manage, and validate existing data models including logical and physical models of the data warehouse and source systems utilizing a 3NF model.
• Responsible to facilitate JAD and brainstorming sessions and facilitating interactive workshops for requirement clarifications and signoff.
• Develop data model and process flow diagrams and documented thedatarequirements anddatamappings of the system.
• Lead the effort of integrating data from multiple data sets, analyze and interpret complex data sets (SQL Queris) and make findings relevant and actionable for both internal and external stakeholders.

Confidential, Maryland

Sr. Business Systems Analyst

Responsibilities:

• Interacted with the business users and technical teams to develop the Business Dimensional model and functional requirements to support various components of CTMS eg Electronic Health Records, Protocol Management system, Adverse Event Reporting system, 21CFR11.
• Worked closely with FDA professionals, Regulatory officials and Site PIs and investigators as part of the requirements discovery process.
• Involved in developing the Business Architecture i.e. creating and maintaining business model to support clinical operations through the SDLC.
• Developed As- is and To- be workflow diagrams and performed GAP Analysis.
• Performed Risk Analysis and Data Analysis and prepared data mapping documents between Legacy and Enterprise systems and performed Data cleansing and Data Migration Activities.
• Developed Use Cases and Process Maps using Visio and ER diagrams using UML.
• Responsible for the management of the UAT Test environments; ensuring availability and quick recovery when problems arise.
• Responsible for preparing SOPs, Report Requirements, training materials and providing application demos to the end users.

Confidential

Business Systems Analyst

Responsibilities:

• Responsible for Gathering requirement and converting to the Functional Requirements to be implemented in the proposed Medicaid Web portal.
• Closely involved in designing, documenting and defining business rules as per the user requirements.
• Research, interpret and communicate CMS, Medicare, federal and state laws and guidelines pertaining to Medicare and Medicaid.
• Designed and developed exception handling and data cleansing / standardization procedures.
• Design test scripts and conduct User Acceptance Testing during quarterly releases of the application and solution implementations.
• Actively involved in walkthroughs with development team to discuss related issues
• Developed Use cases and test cases using the Requirements specification documents.

Confidential

Business Analyst

Responsibilities:

• Defined business problems and/or opportunities among end users; performed business process analyses, including reviewing and obtaining business requirements and conceptual designs from business owners.
• Worked closely with interdisciplinary teams including Operations, Process Development, Product Development, Database Engineering, and Software Quality Assurance.
• Developed use case scenarios, sequence diagrams and class diagrams. Coordinated and participated in UAT.

Confidential

Business Analyst / Quality Assurance Analyst

Responsibilities:

• Developed a web based complete financial management solution which was integrated with the Bill Pay, Account Integration, Tax Filing and Home Banking.
• Worked as an offshore business analyst responsible for project documentation.
• Working with development teams investigating and correcting software bugs and deficiencies based on the testing results.
• Creating and Generating System test scripts for different test scenarios covering all aspects of project functionality.