SUMMARY

• Over 7 Plus Years of experience working as a Business Analyst for system development within finance, healthcare and retail industry
• Proven skill - set as an efficient Business Process Engineer with a thorough knowledge of software development life cycle.
• In-depth knowledge of Rational Unified Process (RUP); risk engineering; data modeling and mapping; and design using UML, Rational Rose, Visio and other related tools.
• Conducted Joint Application Development (JAD) sessions and interviewed Subject (SME’s), asking detailed functionality aspects of business process and carefully updating the information to the requirements in an easily understandable format.
• Demonstrated ability to work actively in different phases of SDLC in teams, fostered cooperation and collaboration among individuals in the work unit and helped team resolve conflicts constructively.
• Experience in analyzing Business Requirements Documents (BRD), Functional Requirement Documents (FRD) and propose changes as per various internal and external requirements gathered for process improvement.
• Excellent writing skills in generating, Project Charter, Project Plan, Business Requirements documents, USE Case Specifications Test Plan, Risk Management Plan and Publishing Regular Reports with status and metrics.
• Expertise in HIPAA regulations pertaining to patient’s health information in order to protect privacy of American’s personal health records
• Expertise in CRM software in enabling enterprise identify and target best customers by managing marketing campaigns and generate quality leads for Sales Team
• Excellent leadership skills including issue management, conflict resolution, business and process analysis, and team building and staff management.
• Hands on experience and knowledge of various Quality Assurance and reporting tools.
• Expertise in Database Querying and writing SQL Queries
• Expertise in writing training manuals to train end users
• Excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.

TECHNICAL SKILLS

• Rational Unified Process (RUP)
• Agile methodology
• Waterfall SDLC
• Rational Suite (RequisitePro
• DDM
• ClearQuest
• ClearPro
• ClearCase
• Test Manager
• Robot)
• Maximo
• UML
• MS Project
• MS Visio
• MS Office Suite
• SQL
• SQL Server 2008
• Business Objects
• J2EE
• ASP.NET
• MS VISIO
• COGNOS
• Oracle
• UNIX
• Websphere
• IBM DB2 HP (Mercury) Test Director
• HP Quality Center
• Visual Basic 6.0
• Knowledge of Framemaker
• Crystal Reports
• Enterprise Architect
• MIS

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr.Business Analyst

Responsibilities:

• Gathered business requirements, performed Gap Analysis of existing business process flows for client’s requirements and generated system workflows after assessing current system in use and eliminating unnecessary steps in the business process flows
• Established Agile methodology and provided assistance in developing use cases and project plans
• Elicited, analyzed, validated, specified, verified and managed the real needs of the project stakeholders, including customers and end users.
• Make sure that the user stories are good and that they provide value to the customer and have excellent selling points
• During the design phase, worked with the development team to ensure testability, reliability, usability, maintainability and performance of a web-enabled enterprise application and created screen shots of the application in power point.
• Held frequent meetings with the development, testing team and the business team to verify any changed requirements.
• Participated in transforming the user requirements into functional requirements and also created business process models from the requirement specifications
• Reviewed and provided inputs to the testing scenarios and test cases
• Reviewed Data sources as Data was stored in different databases such Oracle, SQl server and was involved in making a big repository of data .
• Involved in data mapping an data normalization process.
• Reviewed Data obtained after ETL process to ensure that it was according to client specifications particularly related to historical data related to mortgage to help find relationships between defaults and customer profiles.

Environment: HTML, MS office and MS Project, IBM Rational Requisite Pro, Rational Rose, Agile

Confidential, Pine Brook, NJ

Sr.Business Analyst

Responsibilities:

• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Make sure that the user stories are good and that they provide value to the customer and have excellent selling points
• Helped facilitate breaking down complex user stories into simple user stories for easier development
• Helped validate user stories for accuracy, less ambiguity and compliance to make sure that there is acceptance and validation.
• Translated the business needs into system requirements, communicating with the business on a broader scale and with an in-depth view of Oracle Siebel 8.x.
• Help with Campaign Management—shorten planning and development cycles through Siebel CRM
• Worked on Permission-Based Marketing Module — Siebel helped create personalized campaigns across channels
• Worked on Siebel Joint Marketing Module—leverage business partners to maximize sales and marketing opportunities
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using UML.
• Conducted User Acceptance Testing workshops in order to determine how fit the system is for the purpose of business.

Environment: Windows NT/XP, SQL server 2008, HTML, MS Word, HP Quality Center, MS Visio, MS Office, Caliber RM, Agile

Confidential, VA

Sr.Business Analyst

Responsibilities:

• Studied the current process, through project documentation and customer interaction.
• Conducted extensive GAP analysis between the legacy system and the new system
• Analyzed the healthcare domain standards for HIPAA 5010 and health care EDI transactions and ICD 9 and ICD 10
• Extensive one to one interaction with various departments of business user like treatment department, reporting department, customer relationship management department, appointment department for gathering their requirements and for understanding of the current process of each department
• Gathered the business requirements for Medicare and Medicaid insurance processes and managed the requirements
• Worked closely with SME and application designers and created the functional requirements FRD for the application
• Prepared mock up screen for UI by creating the wire framing diagrams and layout and presented it to the business users using Rational Rose
• Created the Test Plan document to provide details of the scope and details of the testing effort
• Participating in Validation, Verification and Acceptance testing with customers in UAT environment
• Worked in a RUP environment, and worked on the release of the product for multiple iterations during the project life cycle
• Executed the test cases to test the functionality of the software as per the business rules
• Prepared manual test cases
• Performed SQL queries for reporting needs and for documentation purpose
• Interacted with the developers to resolve the technical and implementing issues
• Prepared reports related to implementation plans, strategies and work status.
• Prepared the process document and conducted the user training for the process and application

Environment: SQL, Winrunner, Rational Rose, Rational Clear Case, Rational Requisite Pro, J2EE

Confidential, Dallas,TX

Business Analyst - Consultant

Responsibilities:

• Conducted team meetings to emphasize the vision of joint company
• Identified Gaps and also work process flows where improvements were to be made and drew diagrams such as activity diagrams in order to convey them to stakeholders
• Responsible for development of new e-commerce web site including Purchase, Inventory, sales, POS, Accounting & CRM modules
• Had one-on-one meetings with SMES from different departments to have correct understanding of the current processes and product knowledge and business rules
• Met the main vendors and distributors to get the idea of our current market share with KPI analysis
• Held interactive meetings with selected customers, sales representatives and end users for marketing campaigns particularly using internet
• Involved in User Acceptance Testing and creating user’s manual for new e-commerce website for retail partners

Environment: MS Word, MS Excel, MS Access, MS PowerPoint, MS Project, MS-Visio, SQL, Caliber RM

Confidential, Atlanta, GA

Business Analyst/IT Consultant- Supply chain

Responsibilities:

• Co-ordinated with the Development team in Software development sessions.
• Developed and Analyzed test reports and test plans
• Translate business requirements into architecture and functional requirements for developers.
• Facilitated JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication
• Functioned as Business requirements Subject Matter Expert.

Environment: MS Office Professional, MS Project, MS Visio, Oracle 9i/8i, Quick-TestPro, TestDirector, WinRunner

Confidential, Grand Prairie, TX

Business Analyst

Responsibilities:

• Gathered requirements from the SMEs of different product lines and different end users for POS inretailstores. Also, conducted personal interviews to understand complexity of the particular requirements in different systems & created Business Requirement Document
• Utilized available system resources to analyze, design, and modify information, applications, methods, systems, and procedures related to e-commerce to determine the most useful solutions for the company
• Researched and recommended potential payment processes & solutions to theretailbusiness partners
• Managed the project to meet the time lines & kept it within budget
• Developed use cases & documented in Functional Requirement Document.
• Improved Process flows by analyzing & modeling with BPMN using MS Visio
• Mapped the requirements on as is / to be basis
• Participated in UAT testing. Compiled the User’s Manual for the Softool
• Assisted project manager in his daily functions to keep project on track. Also, I did the risk assessment of tool’s software failure like barcode reading & derived the necessary solutions in place

Environment: MS Office, MS Access, MS Visio, MS Excel, MS Project, Test Director, OracleCRM,SiebelCRM,Websphere,