SUMMARY

• Over (6) Six years of experience as a Business Analyst in Retail/Finance/Insurance domains and an in - depth understanding of the business process models underlying these domains.
• Experience working with diversified portfolios, due diligence scenarios, market interest rates and investment product risk factors.
• Good Extensive knowledge of subprime mortgages and relative concepts in debt-service coverage ratio and loan to value ratio (LTV).
• Good Experience in P&C Insurance Domain.
• Applied umbrella activities like risk analysis, tracking and control, and conducted technical reviews throughout the project.
• Effective management of the Software Development Life Cycle (SDLC) with adherence to deadlines.
• Experience in translating the business requirements into Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and System Test Scenarios.
• Efficient in creating Use Case Diagrams, Activity Diagrams and class diagrams, using Unified Modeling Language (UML) and Object-Oriented Analysis & Design.
• Extensively used MS Visio to develop use cases, activity diagrams and MS Excel for data analysis.
• Effectively author technical support documentation for the end users.
• Exhibited strong presentation skills while demoing the final end product to business users.
• Efficient in handling Requirement Traceability Matrix (RTM) and aid in the development of a project plan.
• Experience in performing Gap analysis (GAP), Feasibility, demand analysis, ROI, and SWOT Analysis by identifying existing technologies and documenting the enhancements to meet the end-state requirements.
• Involved in the documentation of test cases and design of test plans and test scripts.
• Exhibit strong analytical ability during Functional Test, Regression Test and User Acceptance Test phases and efficiently prioritize and manage the defects using the Defect Tracking system.
• Expertise in the role of scrum master, facilitating/organizing daily scrum sessions, sprint planning meeting and sprint review meeting and preparing/analyzing burn down charts.
• Experience in conducting UI reviews of the prototype and the final end product.
• Effective in planning and executing business re-engineering solutions to take advantage of current market trends.
• Experience working on Excel Pivot tables, V-look up and Macros for data analysis.
• Good understanding of AGILE methodology.
• Experience working on UNIX operating system.
• Strong analytical and problem solving skills.
• Skilled in designing applications, user interfaces (UI), websites, online ads, and e-newsletters.
• Adept at all phases of project lifecycle, including requirements gathering and user analysis to information architecture (IA), testing, graphic user interface (GUI) design, and implementation.
• Solid knowledge of human-computer interaction (HCI), navigation, and usability for UI design.
• Strong design and production skills with emphasis on interactive elements.
• Exceptional communication, interpersonal, and time-management skills.

TECHNICAL SKILLS

Operating System: Windows 95/98/200/XP/ME/NT, UNIX, LINUX, DOS

Business Analysis Tools: Rational Rose, UML, Requisite Pro, MS Visio, Mercury Test Director, Share Point

Software Languages: SQL, PL/SQL, C, C++, HTML, XML, VB, Unix Shell Scripting

RDBMS: Sybase, Oracle 9i/8.x/7x, SQL Server 7.0/2000

Office Tools: MS Word, MS Power Point, MS Excel, MS Access, MS Outlook, MS Live Meeting

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Ensured along with PM that project objectives, approach, and deliverables are clearly defined, documented in a project plan, and agreed by the key stakeholders and assisted in ensuring the timely and effective implementation.
• Supported the Business processes ranging from order management and procurement, to material management, Supply Chain Management, transportation and distribution
• Coordinated and facilitated business, system and functional requirements meetings.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Developed the software from inception to deployment using the Scrum methodology.
• Conducted user interviews through conference call and onsite interview to gather and analyze the Business and report requirement.
• Gathered, documented and maintained Business, functional and system requirements and analyzes to translate the business requirements into system and functional requirements.
• Designed and developed Use Cases, Activity Flow Diagrams, and Sequence Diagrams, using UML diagrams and Screenshots/User Interface in MS Visio.
• Conducted JAD Sessions, walkthroughs and signoffs for the project.
• Responsible for identifying and documenting Business rules and creating detailed Use Case and requirement document.
• Bug Zilla was used as a central repository for tracking and managing defect reports
• Helped the testing team to successfully conduct User Acceptance Testing (UAT).
• Collaborated with the QA team for developing scenarios for validation and testing
• Assisted the project manager in development of project plans including the creation of detailed work plans and timelines using project management tools.
• Tracked and reported project progress against plans and provided bi-weekly status updates to the PM
• Responsibilities as an user interface designer include designing, user interaction and navigation of the product and third party's integration. Interpret and translate requirements of the business into a visual stuff. Develop and maintains the new and existing product's screens by utilizing HTML, CSS, XML and JavaScript.
• Assist in the creations of the requirements during product definition phase. Responsibilities include the analysis of the requirements of the needs of the product.

Environment: Rational Unified Process (RUP), Unified Modeling Language (UML), IBM Rational Requisite Pro 2003, Clear Quest, MS Office, MS Project, SQL Server

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Performed GAP Analysis between the As-Is and the To-Be system.
• Reviewed the Project Vision document and specified the Scope, Stakeholders and the High Level Business Requirements.
• Communicated extensively with users to define key requirements which included Operational and managerial reporting needs, Workflow management, Quoting and marketing needs, Policy life cycle, Claims management, Disaster recovery procedures.
• Modeled use-case diagrams in Rational Rose to show end-user interaction with the personal information, loan information & property information modules.
• Prepared sequence diagrams, class diagrams and activity diagrams to elaborate the behavior, structure and process flow for the use-case models.
• Identified and developed quality management plans, test scenarios, and test scripts for user acceptance based on system requirements.
• Performed sanity checks to ensure security and validation of online submissions. Included features to display contextual help in each section of the process.
• Conducted interviews with users to elicit requirements & test strategy pertaining to Navigability, User-Interface Design, transaction processing and work flow.
• Developed test cases and for use-case models for the reports interface.
• Used Clear quest to report bugs and defects during UAT.
• Conducted user training using the Train-the-Trainer approach.
• Assisted the technical writers to prepare user manual and online help giving an end-user perspective.
• Ensuring Adherence to Standards and quality process set
• Creating schedules and monitoring progress to ensure quality & timely deliveries

Environment: RUP, Rational Rose, MS-Visio, XML, Mercury QC, Clear quest, SQL Server, Crystal & Infragestics, IIS

Confidential, Eden Prairie, MN

Business Analyst

Responsibilities:

• Gathered, analyzed, and documented, communicated requirements for logical data modeling in the system including narratives, data flow diagrams and functional decomposition diagrams.
• Created requirements matrix and tracked solution validation to requirements matrix.
• Developed feasibility analysis and project risk analysis.
• Wrote a use cases descriptions, including preconditions, post conditions, assumptions.
• Employed use cases to develop requirements with stakeholders and write pseudo code for system and also developed testing scripts with stakeholders.
• Documented and delivered Functional Specification Document to the project team.
• Used interview process with key stakeholders to deliver high level business requirements documentation.
• Examined in-house development, out-sourced development of standalone and existing ERP system.
• Elicited, analyzed, documented and communicated requirements feeding into deliverables including but not limited to scope, cost, schedule and risk management for upgrade and maintenance of system.
• Responsibilities as a interface designer include analyze the requirements of the project and develop the coding with the help of the HTML and CSS. Participate in the user research projects. Worked in the quality assurance teams and ensure the functionality of the design.

Environment: MS Visio, MS Excel, MS Project, Agile, Rational Rose, HTML, SQL Server, Test Director, Manual Testing.

Confidential, Bellevue, WA

Agile Business Analyst/Systems Analyst (Online Banking)

Responsibilities:

• Gathered requirements from key stakeholders, customers and subject matter experts to define the scope and requirements of online banking system.
• Conducted Gap Analysis to determine deltas between existing system and proposed online banking system that would facilitate enhancement.
• Performed Business Impact Analysis, feasibility analysis of proposed projects, processes and solutions.
• Conducted business risk analysis to identify and develop effective risk mitigation strategies.
• Worked closely with the development team to verify that business needs are fulfilled and deliverables are produced within specified budget, quality and time.
• Developed system requirements specifications encompassing Functional and Non-Functional requirements.
• Worked on mortgage back securities, portfolio management, mutual funds
• Defined the context of the system by creating various use cases.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and OOD using UML for modeling static and dynamic aspects of Online Banking System.
• Conducted JRP and JAD sessions for consensus on baseline.
• Managed and documented requirements from project inception through release.
• Outlined security measures for accessibility and transmission of information.
• Applied a standard change control process in tracking defects originating from post-requirement phases.
• Developed plans for verification and validation of requirements at all levels so that developed software successfully fulfilled user expectations and business needs.
• Wrote queries to verify the system functionality and provided the users with the needed data and information during operational phase.
• Drafted test strategies and test plans to verify accuracy of the functionality, security, fault- tolerance, performance and successful system integration.
• Assisted in documenting User Manual and facilitate UAT and provide follow up to resolve the issues.

Confidential, Milwaukee, Wisconsin

Business Analyst

Responsibilities:

• Performed requirement analysis by gathering both functional and non functional requirements based on interactions with the process owners & stakeholders.
• Knowledge of LIBOR concepts in syndicate lending and good understanding of spreads in different market conditions.
• Created analytical models that estimate future credit risk and losses at the account level for all existing and prospective loan products.
• Worked as an Interface between the loan advisors, brokers and the different teams involved in the application development for better understanding of the business reporting functionality.
• Worked with data marts specific to loan parameters for analyzing the preliminary information and attribute classification.
• Good understanding of SWIFT for exchange of financial messages between financial institutions.
• Used SQL for data retrieval and data analysis.
• Used Rational Unified Process and Software Development Life Cycle (SDLC) to manage the deliverables over the entire project life cycle.
• Assisted in assessing the drawbacks of the existing as-is system and undertook sessions for process improvements which are to be implemented across all geographic locations.
• Documented the process improvement measures in a Business requirement Document (BRD)
• Created the Functional Requirement Documents (FRD) and undertook sessions for the development team to elucidate the business requirements.
• Extensively used UML methodology to create use case diagrams, and activity diagrams in MS Visio to depict the business processes.
• Participated in GAP analysis around the identification of business rules and system process flows, user administration, requirements and assumptions.
• Identified and documented issues, risks and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements.
• Created data mapping templates and aided the development team to reduce the bandwidth of the project.
• Aided the QA team to understand the system and develop effective test plans, by conducting sessions.
• Responsible for documenting and managing the requirements traceability matrix (RTM)
• Participated in User Acceptance Testing and Business-to-Business Transaction testing.
• Synchronized and prioritized relevant defects and enhancement/system requests based on business requirements.

Environment: Windows XP, Win 2003, Oracle 10g, MS Word, MS Project, MS Visio