SUMMARY

• Sr. Business Analyst with extensive business operations, analysis and project management experience in Banking, Financial, Insurance and Telecom industry.
• A dynamic professional with over 16 years of rich international and indigenous experiencein Analysis, Prototyping, Development, Testing,managing Multiple Project Operations encompassing Offshore - Onsite Planning, Release and Change Management, Structured Documentation, Maintenance of large & complex systems, Solution Designing in Transportation, Healthcare, Insurance, PrivateBanking, Loans, CreditCard, Retail Banking, Internet and Mobile Banking, Telecommunications and Retail sectors and Domains.
• Comprehensive experience in Business and ITRequirement Analysis, mapping business processes and Business workflow, ensuring business functionality adherence,Solution Conceptualization and High level detailing of solution.
• Experienced in identifying Pre-project or early project activities and approaches for capturing the necessary view of the business to provide context to requirements and Conceptual design work for a given initiative and/or for long term planning.
• Commendable ability in technical writing and documenting Business requirements document (BRD), Use Case specifications, Functional Specifications, Systems Design Specification (SDS), System Requirements Specification (SRS), Requirement Traceability Matrices (RTM), Conceptual Design Document (CDD), High Level Design Document (HLD) and updating the requirement repository.
• Good Confidential various licitation methodslike organising JAD sessions, Workshops and Surveys for requirement capturing segregating them as Business, Functional, Non Functional and User requirements.
• Assisted to facilitate the Joint Application Development (JAD) sessions with respective Stakeholders
• Expertise in impact analysis / risk assessment for new potential solutions or changes to existing system
• Expertise in system analysis to identify where the process needs improvement in enterprise architecture & infrastructure
• Utilization of elicitation techniques such as Existing documents review, Brain Storming, Focus Group, Interface Analysis, Observation, Req. Workshops, Prototyping and 1:1Interview session to gather and compile requirements
• Experience in writingSQL scripts for Data analysisand reported the result to the business team
• Extensive experience in creating Business Process Models, Flow Charts, UML, Use Case Diagram, Graphical User Interface (GUI), Activity Diagram, Wireframes and Prototype Mock ups utilizing various tools
• Strives to understand the big picture as part of Enterprise Analysis. Integrates requirements into the larger business architecture.
• Experience of working in the area of data management including data modelling, metadata, data analysis, data migration and data mapping. Experienced in creating data dictionary having the business definitions of data mapping to map the logical data elements in use cases to physical data elements (record source).
• Accomplished in identifying issues and areas of improvements (GAP analysis). Make clear recommendations of business process improvements and analysing ‘As-Is’ and documenting ‘To-Be’ processes that in corporate them into system redesign.SWOT analysis and cost/benefit analysis.
• Expertise in Identifying different Stakeholders, Partners, Service Providers, Third Party Vendors, Business Units & Peer Organizations,functioning as single point of contact for delivery.
• Effectively communicates with Development and Testing Teams to build a positive association in the project, assist project management in defect management meetings with clarifications to Development and Testing teams. Efficient in conducting Testing Proposals, Test Environment Setup, Test Planning and Test Metrics Analysis, Scripting and Execution of the Test Cases as well as maintenance & review to ensure that applications developed are compliant with pre-set technical specifications.
• Effectively communicates with Business, IT andChange management teams to in corporate acceptable scope creep within the project risk acceptance. Likewise, communicates with Release Management team with in the organization and plan the deployment of the enhancement or development project.
• Experienced in Database Management concepts in RDBMS and HDBMS. Good Confidential writing SQL queries to extract data from various databases for data analysis and generating reports per Subject Matter Experts (SME’s)
• Leads the UAT team with guidance on requirements with clear demarcation of AS-IS and DELTA, provide UAT acceptance sign off for the project.
• Possesses project management experience and is a certified Prince2 project management professional which helps to standby project management on various activities.
• Trained on International financial regulatory and compliance trainings like the Business Continuity Management, Money Laundering Control, Financial and Prohibitions, Sanctions, Anti-Bribery and Anti-Corruption, Basic Financial Crime Concepts, Data Privacy, Minimum Risk Rated and Treating Customers Fairly Principles.

TECHNICAL SKILLS

Languages: C, C++, SQL, PL/SQL, COBOL II, JCL

Databases: IMS/DB, DB2, Oracle

GUI Tools: D2K

Utilities: VSAM, ISPF/PDF, CHANGEMAN, XPEDITOR, NETMAN, QMF, SPUFI,IOA SCHEDULAR, FILE-AID, INSYNC, DITTO, MORPHEUS, VISIO, TOAD

OLTP: CICS

Project Management Tools: MS Project, Visio, HP PPM, MS Office(Word, Excel, PowerPoint)

SDLC/Design Methodologies: Unified Modeling Language (UML), RUP, Agile, RAD and Waterfall

Requirements/Document Tools: Rational Requisite-Pro, Rational Clear - Quest and MS SharePoint

Modeling and Design Tools: Rational Rose, Microsoft Visio

PROFESSIONAL EXPERIENCE

Confidential

Business and Solution Analyst

Responsibilities:

• Perform customer requirements analysis and translate into detailed software requirements.
• Serve aas a business problem solver; analyze the business to identify problems and/ or opportunities and to define solution characteristics.
• Developed reporting process for small business bundle orders using web tools, Excel, and Access. Created reports detailing sales performance and market penetration for leadership. Provided operational reporting on all appraisal ordering activity to VP using Access, VBA, pivot tables and graphs in Excel, and internal applications.
• Migrated reporting process to Business Objects, developing custom queries and reports
• Authored Joint Requirements Documents and was responsible for gathering and writing requirements. Consulted with numerous business units across Confidential &T. Used IBM's Requirements Pro (ReqPro) software to track requirements and revisions.
• Assisted with generation of new collateral for training and marketing for new product. This collateral included sales support documents, training documents, and scripts for video for small business customers.
• Liaise between the business and IT, provide the process, questions, and techniques to efficiently extract the information needed from the Business.
• Understanding of how to interpret customer business needs and translate them into application and operational requirements.Perform customer solution requirements analysis and translate into detailed software requirements.
• Accountable to develop the set of Business solutions within the Domain (logical solution architecture).
• Handle assignments independentlybut with guidance from Program Manager and project charter.
• Responsible to liaise withEnterprise architecture specialiststo ensure IT architectural principles, architecture standards, design patterns and frameworks are followed. Engage in technical conversations with customers to identify the best custom SW solution for their problem.
• Liaise with Solution Designers to design a software solution that considers cost, performance, availability, maintainability, scalability and reusability.
• Liaise with Development and Production Support teams. Develop automation scripts using SQL for operational issues and one time scripts for approved quick fixes.
• Interact and negotiate with Client project representatives. Resolve disputesand conflicts related to assigned projects and Clients
• Keep Program Manager / Project Managers informed of all circumstances that could affect projects or Clients.
• Ensure effective communication and coordination on assigned projects between all disciplines and parties
• Extensive and independent contact with Clients, vendor’s representatives and project field personnel.
• Maintain regular contact with all assigned project Clients, including the best possible development of personal relationships, and strive to keep Client satisfaction Confidential a high level.
• Stay current with the latest technologies that are being used for software development in the industry.
• Be a key input to line management in creating an organization that is properly dimensioned with appropriate skill sets.

Environment: MS SharePoint Server 2007; MS Office (Project, Excel, Word, Visio); RequisitePro

Confidential

Senior Business Analyst and Designer

Responsibilities:

• Facilitation of workshops to help determine the proposed solution
• Provide comprehensive design consulting advice to business for purpose of guiding the development of business case formulation.
• Conducted JAD (Joint Application Development) sessions and Gather Business Requirements, analyze and prioritize requirements by using Rational Requisite Pro.
• Identified and validated high potential business opportunities for stakeholders and developed customized business strategies that are aligned with corporate strategic objectives.
• Provided analysis, understanding and business perspectives on many financial and operational issues.
• Analyzed the existing compliance application and screened the efficient business requirements
• Develop UML diagrams like Use Cases and Use case Narrative, Activity Diagram, Sequence Diagram, class diagram and coloration diagram using MS VISIO 2010.
• Prepared the various understanding documents containing IT requirement understanding, development requirements and test case scenarios of the business regulations and compliance.
• Prepared Business Process Models that includes modeling of all the activities of business from conceptual to procedural level.
• Involved in the writing the SQL queries and understanding the database.
• Closely work with Project Management practice, involve and assist in the following areas
• Participate in the project plan preparation
• Participate in discussions on the Compliance requirements for a project
• Assist to Identify the Project Size by following standard identification methods
• Assist in Identification and assessment of Project Risks
• Assist Identify and liaise with the integration areas and System Managers or Subject Matter Experts
• Assist in Identifying possible applications / Systems that might change prior to the Design approval and help engage in discussions and establish proactive consultation with development and Testing teams.
• Liaise with the Release Management Group for the project inclusion in Small or Major releases
• Design and document a comprehensive high-level solution for projects that could range from simple to complex in nature
• Ensure Delivery of design deliverables within agreed timeframes.
• Evaluate and make suggestions for improvements in terms of overall effectiveness and efficiency of high-level design solutions.
• Provide comprehensive design documentation suggesting the Network interfaces of each system as per Architectural standards and guidelines
• Presentation of design to any project related parties.
• Work closely with Asset Management group, Capacity Management, Network Management, Business Continuity Management, Procurement Management, Vendor Management team that is part of sourcing on regular basis and other team members from various areas within Absa as and when required.
• Provide assistance for the development of the AS-IS business or technical view of various business units or technical domains
• Ensure compliance with Group IT Architecture standards.
• Work with the domain architects to develop new technology strategies.
• Develop the business or technical design view regarding their specific assigned business area/s of responsibility.

Environment: C#, Sharepoint, ASP.Net, COBOL, Databases: IMS (HDBMS), DB2 (RDBMS), Oracle (RDBMS), SQLMessaging: Websphere, MQ Series

Confidential

Business and Systems Analyst

Responsibilities:

• Provide guidance to Business stakeholders on devising effective and efficient approaches to achieve the project objectives.
• Works with business users to document current work flow processes via UML and collaborate in identifying, defining, and documenting business and functional requirements, as directed by business management.
• Works with business users to document current work flow processes via UML and collaborate in identifying, defining, and documenting business and functional requirements, as directed by business management.
• Collaborate with project managers and project sponsors to determine project scope and vision.
• Possess strong project management skills with the ability to multi-task and work with a sense of urgency.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Assist with the interpretation of user requirements into feasible options, and communicating these back to the business stakeholders.
• Identify and resolve issues by organising interviews, workshops and investigation of current state.
• Liaise with other project areas to coordinate interdependencies and resolve issues
• Liaise with various business units to gather requirements and resolve issues
• To have the ability to assemble, analyse and evaluate data and to be able to make appropriate and well-reasoned recommendations and decisions to support the business stakeholders and the project team.
• Gather and define business requirements
• Produce high quality documentation
• Report status and issues to the Project Manager(s)
• To be a great communicator and diligent team member As part of Business Continuity Management Coordinator role:
• Prepare the Business Impact Analysis (BIA) that includes Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs), Revised Operating Levels (ROLs), Financial Impacts and Group Image Impacts.
• Prepare Business Requirement Documents for the IT part of the Continuity management.
• Assist the Asset Management Group with required hardware and software Confidential the recovery centres as part of the BCM asset management readiness.
• Be part of the Threat and Risk Assessment to consider the threat to the critical processes, systems and resources.
• Be part of the preparation of Business Strategies for Business Processes or Recovery Options Analysis.
• Prepare Business Continuity Management plans and Crisis Management Plans
• Be part of the team that Plans and Executes the Business Continuity exercises
• Maintain the BCM plans; keep them updated to ensure they stay current.

Confidential

Senior Business Analyst

Responsibilities:

• Responsible for Pre-analysis & Analysis of all the components in source BoE and Target Confidential systems
• Data Mapping, Field mapping, Conversion business model.
• Executed mandated compliance reports and coordinating with responsible managers to ensure all remediation items were submitted in a timely manner for the Risk and Control Self-Assessment (RCSA), internal audits and Scorecard tests.
• Proven ability to lead and influence efforts in a matrix organization.
• Assisted in every step of software development life cycle (SDLC) by gathering requirements, creating functional and technical documents, providing cost/benefit analysis, performing user acceptance test scripts. Demonstrate leadership while building cross departmental relationships.
• Experience with managing risk, either as an operational manager or as a member of a risk organization.
• Effectively communicate business data/information, influence, and partner, including senior management. Critical thinking/analytical skills - detail oriented with ability to "connect the dots".
• Experience in identifying risks, implementing measures to prevent, eliminate or mitigate losses, and monitoring outcomes for all product areas of operation.
• Understands the banking center's goals and objectives and how they relate to his/her responsibilities.
• Managed cross functional team of sales and production personnel to evaluate existing technologies and business processes. Coach and develop audit staff on various projects, including drafting staff evaluations.
• Ensures the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service.
• Co-ordinate with team on functional and technical issues
• Business meetings, configuration meetings, sign-off meetings
• Preparation of Project Review Reports, Resource Utilization Reports, and review meetings.
• Estimation of timelines for the planned tasks in conversion model.
• Participate in Business - Product meetings with Subject Matter Experts (SMEs) of Swiss Card Confidential Zurich, and gather the requirements.
• Participate in Sign Off meetings with CSC for Hogan restrictions for the requirements gathered from SMEs.
• Member of Configuration Management Team overlooking Third Party systems like, TRUEB, CREDIT SUISSE, PAYSERV, GLOBESTAR, Master Card, VISA and American Express for their requirements with regard to accepting the Interfaces from SwissCard.
• Attend the Project Management status meetings, Counterpart Meetings from Zurich and Incident meetings for the Incidents raised during the End-to-end testing.

Confidential

Sr. Software Engineer

Responsibilities:

• Handle a project, which provides Application Maintenance and Support to 15 applications running on Mainframe IBM3090 with IMS DB, DB2 and CICS.
• Manage a team of 12 people.
• Technical responsibility for applications running on Mainframe many of which are mission critical in nature needing 24/7 support. Job profile includes extensive interaction with Partners on Technology as well as Business issues on a continuous basis on day-to-day issues and on Enhancements.
• Imparting technical guidance to all the team members in the form of classroom sessions, induction manuals and on the job training and conducting brainstorming sessions in finding solutions to long pending problems etc.
• Estimate the work and prepare shift schedules, where-ever needed
• Identify training needs and conduct necessary training in technical/non-technical areas including induction training.
• Ensure full time utilization and balanced distribution of work to all the members of team with special emphasis on work being provided to new team members and using experienced members as coordinators in maintenance or making their better usage in enhancements and also ensure backups.
• Ensure the application/technical knowledge gained during problem log resolutions is shared among all the team members by conducting regular technical discussions for improving the knowledge levels in the team.
• Assist Project management in the refinement of project execution processes, standards and controls to ensure consistent and high-quality delivery
• Ensure timely and accurate status and metrics is provided to all levels.
• To ensure quality of deliverables as per laid down processes, Do a regular causal analysis of defects and take preventive measures to reduce the defects in the respective areas.
• Brought about cross-application training among all employees in the project for a cost-effective utilization of resources that also helped to a great extent in dealing attrition.
• Consistently achieved an Excellent Customer Satisfaction in the services rendered as a team as well as on individual basis.