SUMMARY

• CRM management and application specialist with over 6+ Years of business analyst experience.
• Hands on experience in implementing software projects involving various Software Development Life Cycle (SDLC) phases
• Experience in solving complex problems, team coordination and motivation skills as well as the ability to communicate successfully across cultural barriers.
• Passionate to provide customer service with an ability to handle high volume of workload efficiently
• Excellent analytical, communication and multitasking skills, Quick learner, can work for long hours in an efficient manner without losing focus and enthusiasm and ability to develop and maintain a professional rapport with coordinates and customers as well.
• Train new employees and guide them to use system without reference to the help section
• Proficient in using UML to create Activity diagrams, Sequence diagrams, Use case diagrams, Collaboration diagrams, Class Diagrams etc. for analysis and documenting business and system functional requirements.
• Skilled in using MS office applications for day to day activity, MS Visio for drawing flow diagrams and MS Project for prioritizing and managing individual tasks
• Strong knowledge of Financial Reporting and Control and Analytical Reporting
• Strong knowledge of UML, RUP, Rational Suite including Rational Rose, Requisite Pro etc.
• Experience in preparing and documenting the User Acceptance test (UAT) plan and obtaining the necessary signoffs from the concerned business units
• Experience in performing Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Analytical, methodical, and resourceful approach to problem solving, identifying root causes and corrective actions to meet short and long - term business, financial, and system requirements
• Excellent team building & problem solving skills with strong management and engineering background
• Hands on experience of Data manipulation, performance testing on MySQL and MS-Access using SQL scripts
• Adept in written correspondence, reports, implementation requirements, project status reports, oral presentations, e-mails etc.
• As a team player keep effective verbal and written communication in various phases of projects and skills to communicate across all levels of hierarchy in the organization.

TECHNICAL SKILLS

Databases: MS Access.

Software Engineering Processes: Agile, UML, RUP (Rational Unified Process), Waterfall.Agile.

Presentation Tools: Microsoft Power Point, Visio.

Reporting Tools: Crystal Reports 8.0, Crystal Enterprise

BA Tools: Enterprise Architect, JIRA, MS Visio, Rational Requisite Pro, Axure.

Others: MS Office Suite, MS Project.

Environment: Windows 08/07//2010.

PROFESSIONAL EXPERIENCE

Confidential, Wayne, NJ

Business Analyst

Responsibilities:

• Converted business project data, customized screens for unique business process, and customized screens for improved efficiency by reducing the number of clicks and navigation time.
• Interacted extensively with various business groups, stakeholders and users to develop the Vision Document that is aligned with corporate strategic objectives.
• Conducted Monthly Business Prioritization meetings with the stakeholders identify JIRA cards to be scheduled for the upcoming release.
• Created several forms & reports using Crystal Reports
• Plan and Control high production plan and implementation on plant production site by using flow charts, displaying materials, processes and proceedings.
• Conducted weekly sprint planning meeting with the developers and quality assurance analysts to review user story, assign story points and assign cards to a respective sprint.
• Documented meeting minutes from JAD sessions and obtained sign-offs from JAD participants.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements.
• Identified use cases from the functional requirements, wrote use case specifications and created "TO-BE Business Process Workflow" diagrams (activity diagrams) in MS Visio.
• Designed User Interface-level wireframes detailing interaction models and user experience using Axure.
• SQL scripts/quarries reviewed for the ERP/CRM and kept database current and accurate while archived historical database. Perform ongoing support for all systems both in-house and cloud-based and maintained a Traceability Matrix to ensure that all functional requirements are addressed at the use case level as well as the test case level.
• Performed functional and GUI testing to ensure that the user acceptance criteria are met.
• Co-coordinated the User Acceptance Testing (UAT) on a daily basis with the SME's to make sure that all the business requirements are addressed in the application.
• Coordinated project scheduling and status reporting with the project manager.
• Coordinated End User Acceptance testing with SME's.

Confidential, NYC, NY

Business Analyst

Responsibilities:

• Created “As-Is Business Models”, required for auditing purposes as well as to be used as standard operating procedures, by meeting with SME’s from finance, customer service, marketing and fulfillment departments.
• Created Wireframes for the self-service portal and authored the Functional Requirement Document.
• Conducted Wireframe’s and Functional Requirement Document walkthroughs with the Business Owner’s and took a sign-off.
• Created “To-Be Business Models” based on UML Methodology using Enterprise Architect.
• Worked closely with the web development team to help them understand the requirements and supported the implementation efforts by answering questions of the developers related to the business or requirements.
• Identified Use Cases and wrote Use Case Narratives.
• Conducted requirement workshops among all project stakeholders to verify and validate the business requirements

Confidential, King of Prussia, PA

Business Analyst

Responsibilities:

• Worked closely with the business stakeholders to identify and document the scope of the project.
• Understood the As-Is Business and created UML diagrams like Activity or State diagrams to get a sanity check of my understanding.
• Participated in Requirement or JAD sessions with SME’S to analyze and document the possible solutions and write down the possible requirements.
• Documented and send meeting minutes to each participant of the JAD session.
• Finalized the Functional Requirement Document (FRD) and get a sign off from the SME’s.
• Created and managed the Requirements Traceability Matrix (RTM).
• Created UML diagrams using MS Visio corresponding use cases to better explain the To-Be Business flow to the business.
• Worked as a Subject Matter Expert (SME) for the Development team.
• Created test cases for manual and User Acceptance Testing (UAT).
• Conduct system integration testing, define and implement job control procedures
• Working experience in business and functional requirement gathering and documentation.
• Ability to collaborate with business and technology stakeholders in gathering requirements,
• Develop technical functional requirement applying UML methodology during phases of SDLC.
• Create requirement matrix for developers and for QA testing phases, production and management/maintenance of QA testing deliverables which includes test strategies, test plans, and test scripts.
• Business knowledge during the impact of an issues, communicate to key stakeholders and facilitate a solution, effectively analyze data, Knowledge of web based application, Knowledge of Business Intelligence tools and concepts and being team player works well with technical and non-technical resources.
• Conducted Monthly Business Prioritization meetings with the stakeholders identify JIRA cards to be scheduled for the upcoming release.