SUMMARY:

• Around 6 years of professional Business Analyst in IT.
• Experienced working in various domain and technology such as ecommerce, Retail and CustomerMerchandising, Insurance, Restaurant, social networks, web portals and Mobile Apps
• Extensive experience in gathering and documenting business requirements, developing functionalspecifications, and defining use cases and test cases.
• Excellent understanding of Business Process and Requirement Management
• Good understanding of e - Commerce process (B2B & B2C), website development, softwaredevelopment process, and other business models.
• Skilled in technical writing including use cases, Business Requirement Document (BRD), andFunctional Requirement Document (FRD), and Use Cases Specifications.
• Excellent in technical writing in both English and Chinese.
• Strong process modelling using UML diagrams - Use Cases Diagrams, Activity Diagrams, ClassDiagrams, Entity Relationship Diagram and etc. in MS Visio and Rational Rose.
• Extensive experience using Axure RP to create website prototypes
• Experienced in SDLC life cycle development such as waterfall, RUP, iterative and agilemethodology.
• Expert in coordinating with functional and technical team including managers, subject matterexperts, developers, QA and end-users.
• Excellence in Working with Sales and Marketing to identify their needs and wants in order to come
• up with the most effective business process.
• Experience in Requirement Analysis, JAD sessions, Business and Systems reviews and workingsessions to understand the requirements and system design.
• Strong knowledge of GAP Analysis and Risk Analysis.
• Prepared spring backlog, user stories for daily sprint under agile environment.
• Strong experience in preparing User Acceptance Testing (UAT), and documenting of test cases.
• Good experience with Requirement Traceability Matrix mapping.
• Strong Analytical and Problem Solving skills, Multi-Tasking abilities, with proven experience inutilizing people and process knowledge to assist enterprises in making critical decision.
• Demonstrated ability to manage multiple tasks and projects simultaneously withutstanding time management skills

TECHNICAL SKILLS:

Requirement Management Tools: MS Project, MS Word, MS Excel, MS PowerPoint, MS SharePoint Google Drive, MS Outlook

Business Modeling Tools: MS Visio, UML, Rational Suites (Rational Rose, Rational ClearCase)

Methodologies: SDLC, Agile, SCRUM, XP, RUP, Waterfall, Mobile Application, Six Sigma

Databases: SQL Server, MS Access

Statistical Software: JMP, SPSS

Retail Management Tools: QuickBooks, QuickStore

Operating Systems: Windows, iOS, Android

PROFESSIONAL EXPERIENCE:

Confidential, NY

Business Analyst

Responsibilities:

• Interviewed manager and various stakeholders regarding the expectations and potentialways to build the website.
• Gathered business requirements through personal interviews, brainstorming, andteleconferences.
• Gathered requirements pertaining to various features designing an interface that best suits
• department needs usingwireframediagrams.
• Reviewed business vision, strategy and goals, and developed project plans.
• Acted as a liaison between clients and technical teams to communicate business needs and follow -
• up status of project Wrote BRD and derived user stories from functional requirements.
• Worked in SCRUM environment and attended daily SCRUM meetings, Sprint planning, andSprint review.
• Helped in writing epics and themes for high level planning and user stories for product backlog.
• Analyzed, coordinated, documented and managed project processes and quicklyresponded to requirement changes.
• Used MS Visio to develop Use Case diagrams and activity diagrams so that the developers andother stakeholders can better understand the functional requirements.
• Created requirement documentation in Textual, Matrix, UML diagrams,Wireframeand Models
• Helped architect with website framework design using Axure RP.
• Prepared different mock ups for several kinds of configuration use cases.
• Coordinated with stakeholders and IT teams to avoid project delay due to the change ofrequirements.
• Assisted in User Acceptance Testing (UAT) by providing test scenarios and test data.
• Interfaced with developers and QA in resolving the defects found in the application duringtesting.
• Sorted inventory and prepared for the database entries.
• Monitored, tracked and documented the progress of the project.

Environment: MS Word, MS Excel, MS PowerPoint, Axure RP, Java, SCRUM,MSAccess,eCommerce MS Visio, GotoMeeting, Google AdWord, UML, UAT

Confidential, IL

Senior Business Analyst

Responsibilities:

• Talked to management regarding the different designs of the official website and mobileapplication
• Researched on the design and essential functionalities of the official website
• Interviewed manager, end users to elicit requirements
• Gathered requirements pertaining to various features designing an interface that best suitsdepartment needs usingwireframediagrams
• . Helped transform the business requirements to functional requirements
• Defined, explained and set goals with end users to attain a high level of project transparency
• Assisted in the identification of the scope, timeline and budget of the project and ensured theprogress at each step
• Conducted JAD sessions and contributed to technical designs
• Helped design the mobile app with similar styles and functions
• Contributed to a high fidelity prototype in the design and development process to ensure thefunctional as well as the 'look and feel' needs being met
• Created and tracked the traceability matrix from conception of requirements to implementation inthe development process
• Involved in User Acceptance Testing (UAT)
• Required to collect feedback and improve designs during UAT phase
• Responsible for reviewing all artefacts before and after the design process
• Tracked the usage of mobile app and website for a usage comparison and continuous improvementproposal
• Analyzed data from search engine marketing reports on a regular basis
• Proposed on web marketing, including email, social media, campaigns and promotions and otheradvertising channels
• Monitored the performance of keywords and suggested on the modifications of the operations insearch engine marketing

Environment: Waterfall, MS Visio, MS Project, MS Word, MS Excel, SharePoint 2007, Android SDK4.0.3 (API 15), Java, Photoshop, Google API’s, Google AdWord, UML, UAT

Confidential, TX

Business Analyst

Responsibilities:

• Helped in meetings with management regarding the current situation of restaurant and potentialways to improve via search engine marketing and mobile technology
• Researched on the design and essential functionalities of restaurant website and mobile apps
• Created and maintained a project schedule using MS Project showing all of the deliverables targetdates
• Created various UML diagrams of business process including Use Cases, and Process FlowDiagrams using MS Visio
• Conducted JAD meetings with managers and stakeholders and contributed to technical designs
• Helped design the mobile app and restaurant website with similar styles and functions Contributed to Use Case diagrams, Activity diagrams and Sequence diagrams so that developersand other stakeholders can understand the functional requirements
• Created and tracked the traceability matrix from conception of requirements to implementation inthe development process
• Closely interacted with designers and software developers to understand application functionality
• and navigational flow and kept them updated about business user s sentiments Involved in User Acceptance Testing (UAT)
• Worked with the client to resolve testing bugs and Prioritize the defects for the solving problems Responsible for reviewing all artefacts before and after the design process
• Analyzed data from search engine marketing reports on a regular basis
• Monitored the performance of keywords and suggested on the modifications of the operations insearch engine marketing

Environment: MS Visio, MS Project, MS Word, MS Excel, SharePoint 2007, Android SDK 4.0.3 (API15), Java, GIMP Editor, Google API’s, Google AdWord, UML, Waterfall,UAT

Confidential, CA

Business Analyst

Responsibilities:

• Organized and facilitated meetings with the management and development team and conductedthe requirement gathering sessions with the purpose of creating and defining the business andfunctional requirement document.
• Designed the business requirement collection approach based on the project scope and SDLCmethodology.
• Co - authored business requirements document with project teams. Extracted, discussed, andrefined business requirements from business users and team members.
• Carried out detailed and comprehensive business analysis with the RUP methodology.
• Facilitated and managed meeting sessions with committee of SME from various business areasincluding Security, Accounts (Payable & receivable), Legal Cells, E-commerce, Credit RiskManagement, Asset Management and Loan Origination.
• Identified, researched, investigated, analyzed, defined and documented business processesthrough Use Cases, Sequence Diagrams, Flow Chart activity Diagrams, using MS Excel PowerPoint and Visio.
• Performed GAP Analysis for existing systems enhancements, and to make process more userfriendly.
• Liaison with other corporate departments, including Human Resources, Finance, Executive, Legaland Information Services as well as vendors, for sharing information and project flow, andcollecting latest developments.
• Researched and analyzed operational procedures and methods during agile development cycle and recommended changes for improvement with an emphasis on automation and efficiency.
• Development of On- Line Support and Information, for Third Party Vendors, and authorizeddealers.
• Conducted UAT sessions for making process user friendly and provided training to users, associatesn automated systems.

Environment: MS Office (Word, Excel, PowerPoint, Outlook, Visio, Share Point, Project, One Note) SQL,SixSigma, Gap Analysis, Lean Management, UML,UAT,RUP, Agile, SDLC.

Confidential, CA

Business Analyst

Responsibilities:

• Assisted in interviewing manager and various stakeholders regarding the expectations to build the software.
• Did in - depth research on QQ Chinese version and listed the popular functionalities of its originalversions.
• Gathered business requirements through personal interviews, focus groups and documentreviews.
• Helped architect with framework design using Axure RP.
• Involved in meetings with stakeholders to decide the interface and detailed functionalities ofinternational version.
• Reviewed business vision, strategy and goals, and developed project plans.
• Helped in writing epics of BRD.
• Functionality to include free video calls, online chat rooms, chat translation, cross platform, filesharing and making friends.
• Coordinated with stakeholders and IT teams to avoid project delay due to the change ofrequirements.
• Assisted in development of technical support and information for Third Party applications.
• Helped in testing by providing test scenarios.
• Interfaced with developers and QA in resolving the defects found in the application during testing.

Environment: MS office tools, MS Project, Waterfall, MS Visio, Axure RP, MS Share Point 2007 Skype/GoToMeeting, JAD, C++

Confidential

Business Analyst

Responsibilities:

• Assisted in Interviews and Workshops to gather accurate Business Requirements.
• Attended and scribed in requirement gathering sessions and technical review sessions, and other
• project meetings as required.
• Did in - depth research on the functionalities of social networking websites and used brainstorming
• method to collect requirements.
• Helped in creating a dynamic website using CMS (Content Management System). CMS will provide
• benefits which can be summarized as easily editing existing pages, adding new pages, managing
• the structure of their sites, and integrating dynamic content.
• Involved in tracking testing issues/bugs.

Environment: MS office tools, MS Project, Agile, MS Visio, Axure RP, MS Share Point 2007, Skype PHP, CMS