Summary

• 7 and years of experience in Business and System Analysis with QA testing on Web portals designing new website and redesigning exisiting websites and software applications.
• Worked with content management systems also CMS platform website migrations .
• Proficient in creating and managing web portal requirements and design.
• Created a data mapping from the data feeds to the target table in the database.
• Excellent client facing content writing skills with strong sense of business narrative.
• Ability to Multi task and deliver accurate results under pressure to meet aggressive deadlines.
• Ability to work on multiple projects concurrently.
• Provided new BA guidance and coaching.
• Worked in HealthCare, Media, Financial Customer Accounts and Reporting Applications.
• Software Development Methods:
• Expereience with Software Development Life Cycle SDLC using Rational Unified process RUP , Agile Scrum Methodolgy and Waterfall model.
• Experience with iterative and incremental software delivery methodologies
• Performed data visualization using graphs and UML Diagrams. Expert in BPMN.

Requirement management:

• Gathered requirements from Client i.e end-users , and Stakeholders and understood the business goals and identifying all of the functional and non-functional requirements and manage those requirements.
• Performed GAP analysis to improve the requirements.
• Expert in obtaining GUI/UX requirements and creating Wireframes.
• I was involved in capturing the User Stories, Epics and Acceptance Criteria.
• Worked closely with the development team to deliver them the requirements.
• Elicited detailed requirements from the SME's by facilitating large JAD and RAD Sessions with the client.
• Performed data analysis and created Data mapping between migrating systems.
• Strong Risk management Skills.
• Managed Change control.

Documentation Skills:

• Expert in writing Use Cases, detailed functional and non functional requirements supplimentary requirements using Rational Requisite Pro.
• Documented the existing solution AS-IS System and the proposed solution TO -BE System for analyzing transition from current state to future state.
• Documented Wireframes, sequence diagrams and activity diagrams.
• Documented Requirement Traceability Matrix RTM demonstrating the complete trace from high level requirements to test cases.
• Documented RUP based documents such as Vision, Use Case Specification, Software Requirement Specification and Business Requirement Document BRD .
• Documented user group permissions matrix, workflows, and website configurations.
• Documented the Standard operation Procedure SOP .
• Ensure quality and completeness of project requirements artifacts.

Communication Skills:

• Excellent communication skills with the ability to work as the primary interface between Business Users and Developers.
• Worked as a point of contact for the business throughout the development, testing, and release activities. Also ensured that the business needs are delivered into production.

QA Testing:

• Expert in creating test plans, test cases, managing test results.
• Performed UAT testing and final stage QA testing. Reporting test results to the management.
• Strong experience with Quality center and clear case.
• Created and managed the Project Defect Life Cycle.
• Knowledge of TFS.

Technical Skills:

• Advanced knowledge of MS Excel macros and V Lookup and MS Access analytics creating complex graphs and reports .
• Excellent reporting skills using Cognos reports.
• Expert in SQL select, insert, update
• Familiar with various file formats .fTP, csv .
• Content Management Systems SharePoint, TFS and HP Autonomy .
• Created presentation in MS PowerPoint.
• Good knowledge of Object oriented programming and design.
• Good skills in HTML, CSS, XML and Java scripting, JQuery and JS frameworks.

Software Tools: SharePoint, xml Spy, HP Quality Center, Clear Case, MS Office, MS Visio, MS Project. Rational Rose, Rational Requisite Pro, Cognos, TFS, SQL Server, Oracle, HP Autonomy, Adobe CQ5.

Experience

Confidential

Business Analyst

Responsibilities:

• I was involved in the requirement gathering process from the financial transaction managers who are the Subject matter Experts. Being an internal project they are also the end users.
• An RUP methodology was used for the software development.
• Facilitated JAD sessions to identify and analyze requirements.
• Created prototype for the GUI functionality for an interactive requirement gathering process.
• Created the report mockups in MS Visio and got it approved by the end users.
• Created the complex wireframes and flow diagrams for the GUI requirements using MS Visio.
• Created a prototype from the wireframes using HTML, CSS and Java script.
• Facilitated team internal standup meetings to identify all the action items and pending issues before the stakeholder meeting.
• Interacting with offshore development team to make sure all the requirements are understood and also help them in closing defects while testing.
• Documented the Business requirement document.
• Created a User Permission Matrix in the User manual for the end user requirements.
• Created Use cases and activity flow diagrams in Visio.
• Created periodic and on-demand scorecards with the KPI indicators to provide a performance status of the organization both at regional and multi-regional level. The reports had colored graphs and Pi-Charts for summarized presentation.
• The KPI reports will be used by the regional manager and the CEO of the company to review the number of transactions for the amount of new and existing customers.
• Created a source to target data mapping document.
• Performed data analysis and documented the data source for all the fields in the reports viewed by the end users.
• Documented the Requirements Traceability matrix RTM documenting the high level requirements and tracing it to the test cases.
• Maintained a bi-weekly status report.
• Created and managed the Change request CR's document.
• Created the test plan document including the defect lifecycle.
• Involved in UAT unit testing for the modules on the staging environment of the application.
• Handling maintenance issues.

Environment: MS Word, MS Excel, MS power point, Visio, HTML, C , java Script, SQL Server, Quality Center.

Confidential

Business Analyst

Responsibilities:

• Attended daily meeting to discuss issues, pending backlog items and the migration progress.
• The web content was verified based on the approved pages of the microsite administrators who were the end users of this website.
• I provided daily status to the project manager being one of the stake holders along with the program manager for the web migration project.
• Update SharePoint with web links for the documents for each microsite.
• Performed extensive UAT testing on the staging environment of the web application.
• Performed regression testing to identify discrepancies in the web pages and modify the web pages to display the proper content which includes and the web page components .
• Analyze the Web data and the identify errors in the code and fix the defect.
• The defects were fixed by correcting the HTML and CSS code including the flash files.
• I also studied the tags in the XML code to identify the data sources for the web page and fix the XML code to display accurate data on the web page.
• Comparing both the query parameters in WDA and CMS Autonomy to correctly narrow down the defect for the web query and other web content issues.
• Also performing user testing on each micro site.
• Contact the microsite admin to resolve web page issues and get final approval after the fixes.

Environment: MS Word, MS Excel, SharePoint 2013, HTML, XML, CSS, HP/Autonomy, TFS.

Confidential

Provided training on:

• SDLC life cycle and its phases.
• Software development methodologies including Waterfall model, RUP, RAD model, Agile Scrum methodology .
• Worked on sample projects and worked on documents created by a business analyst in the SDLC process.
• Creating wireframes and flow diagrams for GUI requirements.
• Trained students on creating BRD's , FRD's , Use Cases, RTM and test cases.
• Also trained students on creating UML diagrams.
• Provided training on MS Visio, MS project, MS power point, Rational Rose, rational requisite pro and Quality Center.

Confidential

Responsibilities:

• I worked with the team to document the requirements from the IRS mangers who were the subject matter experts for this project. The end users are the general population of the USA who file tax returns.
• Attended JAD sessions with the client.
• Gathered and obtained approval on the GUI requirements. Documented the GUI description and flow in the BRD and the user manual.
• Worked sprint timeline and functional resource management.
• Documented deliverables for the client and updating previous documents.
• Documented use cases and flow diagrams from the scratch.
• Created BPMN Diagrams.
• Performed unit testing, integrated testing, regression testing and system testing of the application.

Environment: MS Word, MS Excel, MS Visio, MS Power Point, MS Project, SharePoint, HTML

Confidential

Responsibilities:

• Studied the requirement documents and identified the use cases for the system.
• Provided timely status to the Project manager who was the stakeholder of this project.
• Reviewed and updated test cases to correctly verify the functionality.
• Created the use cases for the REMIS system which were incorporated in the SDD System design document .

Environment: MS Word, MS Excel, MS Visio, MS Power Point, SharePoint.

Confidential

Responsibilities:

• Participated in the daily scrum meetings and interacted with the requirement and developers to breakdown the user stories.
• Discussed the requirements from the sprint backlog item.
• Create test cases from the user stories web user interface UI .
• Execute the test scripts for the UAT tests including unit tests.
• Worked with the developer making sure the issue is closed.

Environment: MS Word, MS Excel, CMS Website.

Confidential

Responsibilities:

• Implemented a tailored version of Waterfall model.
• Understanding and reviewing the requirements obtained from PMBR and the CMS managers who were the Subject matter experts and also obtained their approval.
• Obtained the approval of the final deliverable from the CMS national and regional level managers were the end user of this application.
• Performing GAP analysis on those requirements and created an Issue list that was communicated to PMBR for clarification.
• Created accurate scorecards by providing KPI reports for the most recent data. The further detailed reports were displayed by clicking on the colored status indicators and the links on the scorecard. The reports provided a drill down for detail and the rollup of the clinical measures for each state to a summarized report at a national level.
• The summarized report at the national level provided bar graphs and pi-charts for a pictorial presentation for the performance review.
• Understood the numerical analysis requirements used on calculating the performance status in relation to the KPI's which were the 18th month target values and the 28th month target values. The performance was determined by comparing the ratio to the target values.
• Used Excel for analyzing the report formats.
• Performed Analysis for the sequence flow of reports in MIS.
• Created Wireframes for the UI design of the web pages.
• Involved in creating the Use cases for the MIS GUI/UI.
• Involved in documenting the SDD Software Design Document for MIS.
• Created BPMN diagrams.
• Worked with the developers to understand the technical specifications of the business requirements and document them in the Traceability matrix.
• Performed data source analysis and created a data mapping document from the data feeds received from the medicare to the target database.
• Use SharePoint for managing the project activities.
• Involved in writing test scripts for the MIS Reports and the GUI application
• Involved in System integration Testing of MIS application. Quality center was the tool used for managing defects.
• Performed defect analysis and clarified the defects to the developers in order to fix the defect correctly as needed by the users.
• Created a process flow diagram for the MIS team.
• Performed UAT testing, SIT testing, unit testing during the incremental and final release.

Environment: MS Word, MS Excel, MS Visio, MS Power Point, Quality Center, SQL, SharePoint, HTML, Cognos, system GUI in JAVA and data storage in Oracle

Confidential

Business Analyst

Responsibilities:

• Implemented a tailored version of RUP model.
• Reviewed the Vision and supplementary documents.
• Participated in the GAP meetings with the BA team to analyze the business requirements and updated the use case documents and the business rules.
• Participated in the Stakeholder meetings including the sales team and the underwriters and presented the business requirements Use Case Document and the Business Rules to get a sign off on the requirements.
• Presented the requirements to the development team by going over the functional requirements and the business rules.
• Created Wireframes for the screen mockups in MS Visio.
• Created Use Case flow diagrams to aid understanding and the presentation of requirements.
• Worked on the pega workflow for our to-be system and performed system testing on the pega application.
• Worked with the pega application development team to deliver the use case requirements.
• Attached the business rules to the use case flow.
• Updated the User Interface documents in MS Visio and validate and check if all the GUI rules are incorporated.
• Identified the data elements form the FACETS system.
• Wrote the test outlines and the test scripts for BAT and UAT Testing.
• Performed the BAT Testing.
• Identified and documented all the possible product combinations for which the quotes can be generated.
• Reviewed and updated the RQC Sequence diagrams.
• Participated in the SOP Review meetings to outline the operational flow and provide recommendations.

Environment: MS Word, MS Excel, MS Visio, Pega Application, FACETS 4.3, MS Power Point.

Confidential

Business Analyst

Responsibilities

• Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders from the sales and marketing team.
• Performed Requirement Analysis and developed UML Use Cases, Activity Diagrams using Rational Rose to understand the requirements.
• Completed the documentation of Claims Scenario's for the source system.
• Analyzed the existing claims process by applying the specific business rule logic.
• Involved in creating business processes and modeling diagrams using Rational Unified Process RUP .
• Documented requirements associated change requests with requirements and connected requirements with Use cases.
• Incorporated Rational Unified Process RUP to create Requirement Document Specifications using Visible Analyst.
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Served as conduit for managing system requirements between the business and the software development team.
• Prepared UAT Test Cases to include various steps involved for UAT and to have proper coverage of requirements.
• Evaluated testing results for each potential release build using Clear Case listing summarized bug information in priority sequence, recommended viability of release for production.
• Involved in preparing RTM.
• Preparing Weekly action report QA feedback to QA team Manager.

Environment: Windows XP Professional, Oracle9i, MS Excel, RUP, UML, Rational Rose, Requisite Pro, Clear Case, MS Office suite, MS Visio 2005.