SUMMARY

• Over 8 years of experience within the field of business analysis, project management, Business process design, application systems analysis, object oriented analysis, system analysis design.
• Ability to create and adapt processes to monitor projects, communicate project goals to stakeholders and set performance expectations
• Acted as liaison between the business development teams for requirements.
• Excellent communication skills and ability to lead and mentor junior level Business Analyst/team members
• Excellent interpersonal dexterity with proven ability to converse, liaise, negotiate relate with a wide range of personalities from diverse socio-economic cultural backgrounds.
• Domain expertise in E-commerce, Airlines, IT services, Banking and Finance
• Experience with Medicare Advantage programs and associated federal regulations
• Knowledge of Investment Management, Cash Management - Banking services, Portals with thorough understanding of Business Process definition, risk analysis project management methodologies.
• Financial services product knowledge Savings, Checking, Credit cards, Debit cards
• In depth knowledge of SDLC RUP's Iterative Software Development Life Cycle process that includes: Requirements Analysis, Business Modeling, Object-Oriented Analysis, Design, Change Management Software Configuration Management.
• Experience in Agile, Waterfall RUP software development environment
• Conducted and facilitated JAD sessions and brain storming sessions with key user groups emphasizing the scope of the project in order to provide key initiatives in working with users in identifying and defining project and system requirements
• Experience in requirements gathering, business technical design sessions with clients, DBAs, developers, QA analysts.
• Facilitated extensive process reengineering by documenting and evaluating existing business processes
• Experience in developing various documents including the Software Requirement Specifications SRS , Business requirements document BRD , Use Case Specifications, Functional Specifications FSD , Systems Design Specification SDS , Requirement Traceability Matrix RTM , test plans procedures documents.
• Proficient in developing Use Case Model, Analysis Model, Design Model, Use Case Diagrams, GAP Analysis, and Process Flows Works based on UML methodology using MS Visio.
• Assisted managers with project management tools like MS-Project for status reporting planning Work Breakdown Schedule WBS , critical paths, network diagramming, projecting task duration resource requirements Gantt Pert charts .

TECHNICAL SKILLS

• Operating Systems - Windows XP, Vista, 7.
• Software Methodologies- SDLC, SCRUM, Agile, Waterfall Model, Rational Unified Process RUP , Rapid Application Development RAD , Object Oriented Design Analysis, ER Modeling and Database Design
• Databases - MS Access, SQL Server, Oracle
• Programming Languages HTML.
• Packages and Applications - MS Project, MS Word, MS Excel, PowerPoint, MS SharePoint, MS Office
• Business Modeling Tools: MS Visio, Rational Rose, Clear-Quest, Requisite-Pro and Clear-Case
• Client Relationship Management

SOFT SKILLS

• Strategic Consulting
• Business Development
• Mentoring and training

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Environment: B2B, Windows 2000, MS Office Word, Excel

Responsibilities:

• Conducted review sessions for the Upgrade initiative with SMEs from all Lines of Business
• Acted as resource in understanding how the upgraded system carries out the business functions and assists in ensuring the timely and effective implementation.
• Gathered requirements for the proposed system by meeting with the stake holders.
• Coordinated JAD sessions for the business users.
• Created data analysis systems that convert data into knowledge resulting in increased efficiency and profitability.
• Work closely with cross-functional technology and business teams to understand requirements and create technical specifications.
• Conducted workflow, process diagram, data mapping and gap analysis to derive requirements for existing systems enhancements.
• Discover patterns and trends in data using SPSS tool.
• Participated in the logical and physical design sessions and developed design documents.
• Identified constraints in the existing system and suggested methods to overcome them.
• Provided status update to the manager and client on a weekly basis.
• Bulk loading the Customer Information and using SQL to generate queries to check data validity and integrity.

Confidential

Role: Business Analyst

Responsibilities:

• Followed the business rules, and ensured that HIPAA compliant Rules are followed to display minimum benefit information that the Provider is required to pass on the EDI transactions
• Identify Member, Provider, Coverage, Medicare, and Medicaid.
• Managed the privacy and security environments of healthcare data that was governed by HIPAA and other government mandates
• Working within a growing knowledge of X12 4010 HIPAA 837 I, P, D, 835, 834, 820, 270, 271, 276, 277, 278, EDI, Privacy, Security, and Medicaid.
• Converted business and user system needs into Vision Documents, Business Process Flows, Use Cases, and Non Functional Requirements
• Conducted user interviews, gathered requirements, analysed the requirements using RUP methodology and documented the requirements using Rational Requisite Pro
• Transferred data using the ETL process from the existing database to the new system.
• Used the Agile methodology to build the different phases of the SDLC
• Highly contributed to the enterprise metadata efforts by completing the data mapping repository DMR information.
• Following the Data Migration efforts, the project continued to evolve around the gathered data by building a data warehouse for a given set of requirements for customer services analytics using Data warehouse
• Utilized UML to create use cases, UI development, usage models, layout and wireframes, test cases and user training
• Interacted with the testers while transporting the requirements to Mercury Quality Center
• Wrote detailed description of user needs, program functions, and steps required to develop or modify computer programs.
• Using the Business Logic Requirement Document BLRD derived the User Requirement's Document and the technical requirements
• Used the RTMIS tool Requirement management tool to structure the requirements
• Performed Gap Analysis to identify gaps in the BLRD
• Used the Waterfall model to break down the tiers into further more detail, to eliminate high level defects while testing
• Elaborated on high level schedule into a detailed work plan that incorporates all aspects of the testing initiative
• Develop documentation / matrix of dependencies that exist between technologies and processes
• Interacted with clients and other members of the development and QA teams to ensure delivery

Confidential

Business Analyst

Environment: MS Visio, MS Office

Responsibilities:

• Obtained industry experience in Cash Management
• Performed and coordinated the analysis and design of International Remittance business system by assisting in designing of current site map using MS Visio.
• Implemented project management methodologies to manage project through completion.
• Developed Project plan with tasks identified at granular level, assigning resources time line for the tasks.
• Identified critical tasks and reported status on a regular basis to Management.
• Collaborated with project teams, interface with users to build successful solutions for the users.
• Managed multiple, concurrent projects through the early stages of definition through implementation.
• Wrote system operating training document for users and trained users in navigating usage of application.
• Developed optimal usage procedures.
• Exercised on the spot issue management and end-user support to brief application support team after migrations for issue resolving.
• Played a key role in the planning and implementation of system enhancements and conversions.
• Writing release notes for enterprise releases or maintenance of hot fix. Experience working with offshore production support teams.
• Experience working on Vendor applications and with cross functional teams like Operations, Production, Development and Testing on several applications.
• Assisted the Help Desk and users with questions and issues related to the application
• Identify and Analyze requirements communicate between teams and present results to management. Created Business requirements document BRD and Functional specifications document FSD .
• Conduct functional walkthroughs, design business model supervise the development of the business model for internal application.

Confidential

Role: Business Analyst

Environment: B2B, Windows 2000, MS Office Word, Excel

Responsibilities:

• Gathered and collected requirements resulting in detailed business rules, functional requirements and process design. .
• Extracted, clarified and documented business requirements from all users.
• Managed business requirements and resolved issues while using effective change management processes.
• Provide effective e-commerce solutions to complex administration and content management issues, including third-party shopping cart systems, cross-product marketing, shipping gateways, placement strategies, category/product oversight, and other daily functional e-commerce operational task
• Supported the business and the development team throughout implementation.
• Proficiently lead system enhancements resulted from strategic planning.
• Ensured that approved proposals were carried through to deliver.

Confidential

Project: Insurance Information System

Business Analyst

Environment: Windows 98 / NT, MS Office, MS Visio, Project

Responsibilities:

• Performed Gap Analysis to check compatibility of existing system infrastructure with new business requirements
• Implemented SDLC which included requirements, specifications, design, analysis testing utilizing RUPmethodology
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, information needs and insured that critical requirements are not missed
• Involved in development and documentation of Software Requirements Specification using Rational Rose.
• Modeled the detailed design of the system using UML and Rational Rose, Use Case Diagrams, Class Diagrams, Sequence Diagrams, Activity Diagrams and State Chart Diagrams
• Handled requests for proposals RFP , made presentations to customers, and negotiated project timelines and deliverables
• Created different Traceability views to maintain the Traceability of the requirements RTM
• A major part of the responsibility included interacting with the users business relationship managers and implementing changes on the database in order to ensure approval
• Normalized the data by reducing the redundancy and eliminated inefficient storage. Ensured that data systems operate at a high level of performance, including integrity, reliability and availability.
• The responsibilities included analyzing and testing the user interface and constantly redesigning the system to increase its user friendliness for the clients
• Involved in verification and validation of all issues returned from developers and involved in regression testing on new builds. Involved in different Testing phases
• Prepared Business Process Models that includes modeling of all the activities of business from conceptual to procedural level.