SUMMARY

• 8 years of experience in Business Analysis and Manual Testing.
• Good Experience in iterative software development life cycle principles and classic waterfall to agile methodologies in Healthcare and Financial industry.
• Adept in interacting and coordinating between end users, expert teams, development and QA teams and drawing key changes to the business architecture.
• Worked with users to gather, analyze, model and subsequently apply various tools to capture, link, trace and manage requirements changes.
• Experience in conducting JAD sessions with the stakeholders.
• Good experience in Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC).
• Able to discover the appropriate resources in the organization, extract information, develop alternatives and obtain level of effort estimates rom impacted work group.
• Experience in working in Agile Scrum methodology and having good understanding of QA process in Agile environment.
• Expertise in Process streamline and Process development.
• Good experience in developing Test plan, Testcase, Traceability Matrices.
• Result driven, self - directed technology systems professional offering experience and success in the planning and execution, operational efficiencies and working in multi year, multi million dollar enterprise projects.
• Recognized as a change agent with documented ability to take initiative and provide for positive program results using best practices and project management disciplines.
• In the process of getting certified in Microsoft Dynamics.

Areas of Expertise

• Requirements Development
• Traceability Matrix
• Change management
• Process Re-Engineering
• Testing Methodology
• Software Development Lifecycle
• Risk and Issues Management
• Cross-Functional Team Management
• Gap Analysis

Core Competencies

• Information Technology
• Change Management
• JAD
• User Acceptance Testing (UAT)
• GAP Analysis Visual User Interface
• GUI
• Test Plans and Test cases
• System Integration Testing
• Agile, SDLC and Waterfall Methodologies
• Requirements Gathering
• AS-IS and TO-Be Business Process
• Sharepoint development

TECHNICAL SKILLS

Skills: Manual Testing

Languages: UML, HTML, XML, SQL, Visual Basic

Methodologies: Agile, RUP, Waterfall, SPRINT, Six Sigma

Business Modeling Tools: Rational Rose, MS Visio

Data Modeling Tools: Erwin

Requirement: Rational Suite (RequisitePro, ClearCase, ClearQuest)

Defect Tracking Tools: ALM, HP QC

MS Suite: Word, Excel, PowerPoint, Outlook, Dynamics CRM, Workflow foundation/manager

Operating Systems: Windows 7, Windows 8, Macintosh X

PROFESSIONAL EXPERIENCEConfidential,

Sr. Business Analyst /EDI Business Analyst

Responsibilities:

• Streamlined the entire information flow process for the WMS team
• Trained on Membership Enrollment.
• Reporting statistics to the higher management on a weekly basis.
• Primary point of contact for the production support desk.
• Partner with customers and understand needs and translate them into business and functional requirements.
• Ensures customer business requirements are captured and validated, business benefits are defined and measurable, requirements are translated into project scope and actual project benefits are measured and documented.
• Provide feedback in the development, continuous improvement and maturity of the standards.
• Provide support to all EDI production processes and develop and modify all maps for trading partners and coordinate with end users to expand all e businesses.
• Provide an effective EDI interface and coordinate with all external trading partners and facilitate expansion for all international division and monitor all existing communication systems
• Provide assistance in identifying business problems and opportunities.
• Being a part of the planning phase to further define and translate high-level requirements into detail requirements.
• Worked on MS dynamics CRM application as a defect tracking system.
• Ability to work with leadership at all levels
• Creating and updating instructional manuals, process documents, and other EDI related files and forms
• Worked on changing requirements/priorities using internal and external resources
• Ability to keep track of, prioritize and report status of multiple initiatives.
• Extensively worked on Sharepoint to create/maintain an internal site for Process/Incident management.
• Testing the new enhancement requested by business along with the UAT teams.
• Developed test cases and Plans to execute a smooth testing cycle.

Confidential, OH

Sr. Quality Analyst (Business Analyst)

Responsibilities:

• Worked towards gathering Business Requirements, Technical requirements and non-functional requirements.
• Worked in Sprint methodology in Agile Environment.
• Responsible for managing a small team of analysts, developers, testers and drive delivery of a small module within a project (Delivery/Maintenance/Testing).
• Maintained the Traceability Matrix using Requisite Pro tabletouniquelytrace theidentified business requirements togeneral designto testing as proof thatrequirements requested havebeen developed into a solution and that it has been tested and tracked.
• Analyzed and Documented Business Requirement Document (BRD), Functional Specification Documentation, and System Requirement Documentation, using UML methodologies.
• Designed As-is and To-Be Process Flows using Visio
• Conduct Sprint Planning Meeting, in which product owner and team discuss about the agenda of items to be moved forward from product backlog.
• Created SOP’s (Standard operating procedures) for process streamlining.
• Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing UAT.
• Used windows workflow manager to create user-interface workflow.
• Conduct daily Scrum/Stand-up meeting with team members.
• Conducted Sprint Review meetings to review the work that was completed for the particular Sprint cycle and also that wasn’t accomplished.
• Create the weekly defect tracking report/dashboard sent to management.
• Maintain documentation of test results to assist in debugging and modification of software.
• Conduct Sprint Review meetings for getting the status update for that particular sprint.
• Acted as a liaison between the development team, QA team and the Business team and resolved any conflicts due to change in requirements.
• Involved in preparation of Test Data and making sure that we are going to use correct and valid data in test execution.
• Responsible for reporting and tracking defects till closure in ALM and Wincor defect tracking tool MKS Integrity tool.
• Analyze test results to ensure existing functionality and recommends corrective action.
• Present the prototype during the sprint to stakeholders.
• Extensively worked on ATM software of JPMC in the world’s largest ATM Lab.
• Perform Smoke Test and Sanity Test on the application.
• Learned the Business Logic, User Requirements and Test objectives to develop Test plans, Test cases, Use Case Scenarios.
• Worked extensively on incident, change and problem management.
• Provided work around procedures to release stuck orders and resolve production support issues.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
• Prepare all documents according to required guidelines and manage all communication with customers and assist to develop all EDI applications.
• Possessed reasonable understanding of different relational database, writing SQL queries, creating tables and generating reports required for the application.
• Update existing tables and verify accuracy, collects data and runs basic reports in response to client inquiries.
• Frequently interacting with clients to know their requirements as well as analyzing the client requirement and defining the timelines.
• Monitor all EDI file processing and perform troubleshoot on processes to resolve all transaction file issues and perform tests on same and provide support to all client issues and maintain documents for all operational procedures according to data requirements
• Managed all the medical documents (EMR) through EDM (Electronic Data Management).
• Develop project delivery requirements documentations for internal technical teams.
• Provide support to customers in project deployment and integration.
• Experience of managing help desk workflows, processes and SLA matrix using tools like Service Desk, Remedy.
• Ensured the test data is validated with attention to detail.
• Identified all necessary Business and System Use Cases from requirements.
• Was responsible for creating UML diagrams, Use Case Diagrams, Activity Diagrams and Sequence Diagrams using Microsoft Visio.
• Interacted with SME’s of different divisions (Information Technology, Risk and Operations) and established a business analysis and design methodology around the RUP (Rational Unified Process).
• Coordinating with the development team to set up test environment for issue escalation and issue resolution process for SIT and UAT testing to enable smooth operation.
• Used Rational Clear Case as Version Control System for any changes to common documents related to project like Use Case documents and Activity/Sequence Diagrams.
• Performed System and Integration Testing along with testers.
• Conducted UAT with the business.
• Developed Release Notes, User Manual and Training Manual for the project.
• Developed standard best practices Implement and maintain up to date knowledge and skills.
• Training the new joiners with the Healthcare basics.
• Participated in requirement gathering session with business users and sponsors to understand and document the business requirements as well as the goals of the project.
• Understanding the solution and also responsible for appropriate tasks given on project.
• Determined user/business/functional requirements. Created vision, scope and use case documents, business process models and activity diagram
• Documented and tracked requirements in Mercury Quality Center.
• Conducting JAD sessions regularly with various stakeholders at various phases of the project lifecycle to discuss open issues and resolve them.
• Interacting with the Subject Matter Experts (SME's) and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Participated in SCRUM meetings on a daily basis.
• Provide projects with pre-project planning expertise; high-level and detailed project definition, as well as acting as the primary liaison between IT and Business Partner(s) on a daily and project basis.
• Maintaining proper communication with the developers so that they addressed the modifications and requirements as well as monitored the revisions.
• Assisted the project management team with duties as necessary including research, documentation, training/education support, and validating release material.
• Understand and analyze Business, Functional, Technical and UI (User Interface) requirements of the project/release
• Prepared Business Requirements Documents (BRD), Software Requirements document (SRS) and Testing Strategy Documents and created process diagrams in Visio.
• Performed GAP analysis of business rules, business and system flows, user administration and requirements.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Ensured deliverables are created as per quality management practices followed by the company or as outlined for the project/release. Participate in QA reviews and provides required support and clarifications as need for the reviewers
• Supporting various clinical disciplines within Cerner Millennium, MedHost, Essentris, PBAR and others. The clinical applications team supports a multi-site healthcare provider.
• Coordinated and performed UAT (User Acceptance Testing) to assess if the system could support day-to-day business and user scenarios and ensure the system was sufficient and correct for business usage.
• Investigate, analyze, and provide comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools.
• Undergone training for Six sigma, LEAN, Kan-Ban for process improvement and quality.

Confidential

Business Analyst/Tester

Responsibilities:

• Worked with Project Manager in creating Project Plan, Project Risk and Scope Document.
• Maintaining proper communication with the developers so that they addressed the modifications and requirements as well as monitored the revisions.
• Developed Requirements Traceability Matrix (RTM) to track requirements.
• Participatedin every stage of the SDLC to ensure that team members adhered to the requirements and did not compromise on quality.
• Used on Agile Methodology to iteratively enhance the existing business processes.
• Provided regular updates to Process Owners and Upper Management on the status of the project, and worked with Technical Software
• Developed UAT test plan and facilitated User Acceptance Testing (UAT).
• Assigned a business priority to defects so that they can be addressed in a timely fashion.
• Responsible for working with the QA team to assist in the creation of test cases and their execution in Quality Center.
• Responsible for defect tracking and updating the status of defects in Quality Center.
• Regularly updated functional specification documents to clarify system behavior as an outcome of the Defect Review meetings.
• Responsible for developing Training documentation and providing Training to the User Community.
• Was deployed at client location AXA Financial Services.
• Preparation of high level UAT Test Scenarios and reviewing with the Team.
• Loaded the test cases in Quality Center to maintain test execution.
• Preparation of Test Data and making sure that we are going to use correct and valid data in test execution.
• Facilitated and conducted Conference Calls, JAD Sessions, Business Interviews with the business to understand the functionalities of the application, and different stakeholders and cross-functional units to gather business and functional requirements and converting them to technical requirements.
• Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.
• Assist with user testing of systems (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Conducting triage calls among system testers, project managers, BA team, development team and QA team.
• Driving SLA based results.
• Implementing Service Evolution Plans and working towards Service Improvement.
• Coordinating with Resolver Groups, Field Service staff and Third Party to provide efficient and quick incident resolutions.