SUMMARY

Procurement to Pay Analyst with thirteen years of procurement supply chain services experience. Specializing in improvement in procure to pay operational excellence through the use of procurement best practices and alignment with strategic sourcing goals.

Areas of Expertise

• Coupa eProcurement
• Vendor Compliance Management
• PO / Requisition Processing
• Vendor Management
• Order Entry / SAP
• Invoice Resolution
• PTP Lifecycle
• Procurement Systems Implementation
• Policy Compliance Reporting
• Microsoft Excel Data Analysis
• Procurement Metrics
• Item File Management
• Process Improvement
• PTP Operational Excellence

EXPERIENCE

Confidential

Global provider of information technology services to the financial services industry servicing more than 16,000 clients worldwide to include banks, credit unions, investment management firms, leasing and finance companies, retailers, merchants and government agencies.

Confidential

• Develop procurement processes and analytics in support of sourcing, spend analysis and operational excellence initiatives. Serve as the enterprise-wide administrator for the Coupa eProcurement spend management solution.
• Team leader for successful implementation of the Coupa eProcurement spend management solution.
• Implemented and maintained D B SRM Supplier Risk Management tool for all of Fiserv's active suppliers.
• Ensured enterprise procurement processes were supported by working with strategic sourcing, accounts payables, suppliers, internal end users, and by maximizing the use of offshore shared services operations.
• Responsible for enterprise wide procure to pay strategy expertise and ensuring that sourcing, internal business partners, and the supplier are leveraging the appropriate procure to pay solutions.
• Partnered and served as an escalation point of contact for the offshore shared services purchasing group for issue resolutions.
• Track and monitor compliance through the use of reports, contracts, and adherence to purchasing policies and procedures.
• Identified opportunities and recommended solutions to improve compliance through improved procurement policies and procedures.
• Lead process improvements within the PTP life cycle and determined appropriate solutions.
• Developed and maintained strong relationships with appropriate stakeholder organizations within the company and ensured that procure to pay solutions met or exceeded stakeholders' objectives.

Confidential

• Develop strategies to bring awareness to and implement cost management throughout the facility.
• Identify opportunities for product standardization, improvements, and utilization strategies while continuously verifying process improvement and cost savings.
• Assist in the creation, review, negotiation, analysis, approval, and activation or identified sourcing agreements of supplies and equipment.
• Implement executed sourcing contracts into Lawson and update price changes on contract master files as needed.
• Work with buyers Sr. buyers to resolve ongoing exception management issues identified.
• Meet with vendors for business reviews, new product implementations, contract compliance issues and price negotiations.
• Submit new vendor info for Lawson entry and new item info for uploads onto master file.
• Assist Lawson data reporting team with the ongoing maintenance of item master file information to ensure that supply chain has correct data for items being purchased.
• Assist buyers with resolving contract pricing discrepancies on orders where items have negotiated or contracted pricing.
• Preparations of Excel spend analysis and cost comparisons that aide in the preparation of cost savings reports.
• Facilitate new products process for assigned area and create no charge or sample purchase orders for vendor reps with new products and assign special project purchase orders to designated buyer.
• Ensure that all items with contracted pricing are appropriately assigned to correct contract within Lawson for contract spend tracking purposes.

Confidential

• Analyzes orders and requisitions for accuracy and acts as primary liaison between departments and vendors to resolve PO discrepancies i.e. items not received, shortages, credits and pricing . Ensures corrective action taken, documents outcomes and works closely with Customers, Sourcing, Vendors and Accounts Payable in resolving discrepancies.
• Manages the designated suppliers and departments of responsibility in regards to purchases, back-orders and returns. Provide key reports to departments i.e. back order reports and training end-users on how to use Supply Chain Tools.
• Analyzes back order situations, provides back order reports to departments, identifies with vendor substitutions options when necessary, manages vendor. Report trends and involves Sourcing team when new vendor or product line is needed.
• Facilitates end user training, templates updates and maintenance for assigned departments. Identifies opportunities and works with key players to implement process change.
• Supports a procurement plan for new products, including start up items for new facilities and locations. Works with Finance and Sourcing in the new vendor set up process.
• Negotiate goods and services at the best value to meet the needs of the end-users, providers and patients, while following established policies and procedures. Reviews customer's order history and makes recommendations for process improvement.

Confidential

Sr. Implementation Specialist / Business Analyst

• Coordinated the on-boarding process of the ambulatory care customer base which consisted of physician care offices, surgery centers and clinics with an average annual purchasing range from 10,000 to 300,000.
• Managed special projects to include new existing business implementations, customer savings analysis and installation and training of software for Cardinal web based programs.
• Interacted with customer and sales rep to identify opportunities to support closing major new business, grow revenue within existing customer base and customize task list to support each proposal.
• Managed special customer pricing projects to ensure that customer's were receiving correct pricing according to their GPO Group Purchasing Organization and that all vendor contracts were connected.
• Assisted in bid process by cross referencing customer's bid list and making sure that all bid product specifications were adhered to and bid pricing was correct before final bid submitted back to customer.
• Tracked and managed each implementation to ensure a successful project, with critical paths being management of new inventory submissions and GPO price connections.

Confidential

• Improved customer account from problem account to an exemplary status making it possible for the customer to qualify to participate in Cardinal's JIT Just in Time inventory program.
• Reduced assigned customer's bad debt by 90 during first 60 days of account assignment.
• Implemented various process improvements for customer communication regarding delivery shortages, invoice discrepancies, and backorder resolution.
• Corresponded with customer's Accounts Payable Manager on payment of past due invoices, ran monthly accounts receivables statement and researched short paid, overdue invoices and account residuals using SAP 4.6.
• Worked closely with inventory supply chain analyst to ensure that 99 fill rate service levels are achieved for customer core inventory.
• Handled requests from customer base for rush orders, inquiries regarding shipment dates, shipping errors, pricing issues, and competitive product cross references.
• Coordinated approved re-work purchase orders. Calculated and processed credit memo requests and initiated Return Material Authorizations for assigned customer base.

Confidential

• Processed incoming and outgoing orders via SAP using EDI, phone and fax. Consistently reviewed and revised EDI rejections and open sales orders to ensure accurate delivery dates and warehouse designations.
• Provided pre- and post-order resolutions, POD proof of delivery requests, placed and tracked drop ship orders from vendors, researched invoice discrepancies, provided pricing and availability for products from all Cardinal vendors, researched customer inquiries and responded in a timely manner.
• Sales Support for 30 reps.

skills

Coupa eProcurement, SAP SRM, Business Analyzer Data Warehouse BI Microsoft Office Suite Word, Excel, Outlook PowerPoint Access