SUMMARY

• 8 plus years of experience as a Business Analyst, Data Analyst, Business Systems Analyst and Quality Assurance Analyst with in depth knowledge of Waterfall, Agile, GDP, Software development Life Cycle (SDLC) processes
• Strong domain and business processes knowledge of Banking & Finance domains In depth knowledge and experienced in actively conducting Joint Requirement Planning (JRP)/Joint Application Development (JAD) sessions for requirements gathering and brainstorming ideas
• Skilled at performing Gap Analysis, Risk Analysis, along with good knowledge of process workflow tools and techniques.
• Experienced at preparing business requirements documents (BRDs), defining project plans, writing system requirements specifications (SRS) and delivering project - status reports.
• Proficient in using User stories, Use Case Diagrams, ER Diagrams, Flow/Sequence/Swim lane diagrams, and Collaboration diagrams, Activity Diagrams using UML in MS Visio
• Excellent communication skills and actively involved in reporting with variety of audiences (CEO, Executive, PMs, technical specialists, developers, architects, SMEs)
• Good understanding of wire framing & prototyping tools - iRISE, JustinMind
• Experience in conducting Walkthroughs, User Acceptance Testing, Root Cause, Cost-Benefit Analysis, Negotiations, Customer Handling, LEAN, RACI, QDM & ABLE process
• Experience on using White Box (JUnit/ FIT/Hudson) and Black Box Testing techniques such as Regression Testing, Unit Testing, Functional Testing, Integration Testing & System Testing
• Defined Test criteria and Test Plans with the help of project meetings and communicating with QA team and Developers
• Adept with Quality Center, Symphony Team Forge to design and develop Test Plans and Test Cases and good at quickly learning technologies and systems that are organization/project specific.
• Experience on handling onshore-offshore business process module.

TECHNICAL SKILLS

Software Development Methodologies & Processes: SDLC, GDP, Agile, Waterfall, PQI, ISO, CMM, LEAN, QDM, ABLE

Databases: SQL server, My SQL, MS Access, Oracle

Business Modeling Tools: MS Office Suite, Microsoft Project, Microsoft SharePoint

Operating Systems: Windows 95/98/2k/NT/XP/Vista/7/8, Mac, UNIX

Languages: HTML,XML, Visual Basic, Core Java, UNIX, Korn Shell

Testing Tools: Selenium IDE/Server, HP Quality Center, Web Services, Soap Ui, Quick Test Pro

Documentation & Productivity tools: Caliber RM, Axure RP, iRISE, Acrobat Professional suite,Toad, X Mind, Text Pad, Informatica, Putty

Version Control: Caliber RM, Team Forge, Subversion, VSS

PROFESSIONAL EXPERIENCE

Confidential, MD

Lead Business Analyst

Responsibilities:

• Leading a team of 4 business analysts to carry out the feasibility study for the Procure to Pay e-invoicing project.
• Mentor and guide BSAs to improve business analysis process knowledge and skill sets to enhance performance capabilities, broaden the knowledge base, and increase competencies.
• Review BSA work products (peer review) to ensure completeness, accuracy, and adherence to quality and work product standards and best practices
• Analyzing user requirements and user requests to determine feasibility of design within time and cost constraints.
• Acting as a liaison between all level of users, the Business community and information services including Customer Support and IT to provide technical and business solutions that meet user needs.
• Develop and delivers summarized findings of problems through PowerPoint presentations to managers to recommend proposed actions.
• Working with the Retail Manager’s for Merchant in the requirement gathering, converting the business requirements into technical specifications.
• Implemented new open loop gift card host - SOLSPARK
• GGR module and Cardinal commerce enhancements
• Partial auth changes for dual capture formats
• Enhancements to VP-dual partial auth messages
• BSM support in creation of CMDB database for AIX Production boxes
• Simplifying and creating User stories from Business requirements and use cases
• Joining the bridge Call’s for the Priority 1 Issue’s and analyzing the issue and providing the Resolution with in the ETA.
• Gathered business requirements and wrote technical specifications for new system configuration, interfaces and reports
• Provided Post Implementation support by updating the existing application with revised user requirements, enhancement features and defect fixes
• Schedule and maintain the Automated Scripts for batch processing in AIX production.
• Providing status/ defect report/ progressive reports to higher management
• Interface the front end RISC application with the Host data Capture Application to take care of Transaction processing to Association.
• Analyze all the Trace data from Production Severs and fix the data issues.
• Schedule the Automated scripts to be executed in Cron environment using the scheduler software called Approx.
• Developed test scripts and data, assisted with testing, and with deployment and post implementation support from a business perspective
• At the end of each sprint conducting Retrospective to find out lessons learnt/ + and -

Environment: UNIX, XML, Oracle 11i, PL/SQL developer, Toad, Windows 7, HP Quality Center, XML SPY, CA Service Desk, FD POS Management, Merchant Manager.

Confidential, MD

Senior Business Analyst

Responsibilities:

• Terminal/POS related application and revision software development
• Migration of TMS application from 32 bit to 64-bit AIX box
• Migration of TMS Database from Oracle 10g to Oracle11g
• Worked extensively in the development of web service transactions for the jobs to be available in the downstream systems.
• Involved in the design and development of web service using SOAP, JAX-WS and JAXB exposed to external systems (force) for the data synchronization.
• Responsible for the resource plan, project plan and closely monitor multiple releases in a year.
• Involve day to day meetings with clients and prepare the status updates.
• Work with an off-shore engineering team to support and accelerate implementation and testing.
• Debug functional problems and troubleshoot performance and/or efficiency problems.
• Troubleshoot the issues directly on Frontier Systems and support Debit Gateway.
• Ensure all risks and issues that affect the project are raised following set processes and are actioned appropriately. Escalate risks and issues that pose a significant impact to deliverables.
• Identify and coordinate the resolution of emergent issues throughout the project lifecycle.
• Provide accurate time and cost estimates for required changes, where possible provide alternative solutions to minimize time and cost.

Environment: Waterfall methodology, Caliber RM, Web Services, SQL Server, My SQL, UML, MS Visio, MS Word, MS Excel, MS Outlook, HP Quality Center, X Mind, Shell-Script, AIX, Parse/Format Handlers, Oracle 10g/11g

Confidential

Data Analyst

Responsibilities:

• Switch logic and Parse/Format handlers to support all the new EBT networks
• Unit-testing, Enhancements and tracedmp support
• Identify performance opportunities in the existing architecture and recommend improvements.
• Work with key members of various departments and other members of the IT team to identify and resolve application issues, system enhancements, and new user requirements.
• Work with customers both internal and external to ensure change requests meet the customer requirements.

Environment: Waterfall methodology, UML, MS Visio, MS Word, MS Excel, MS Outlook, HP Quality Center . Parse/Format handlers