SUMMARY

• A software IT professional with over 9+ years of industry experience in leading IT firms encompassing assorted domains including finance, E - Commerce, Retail, IT, Business Process Life cycle Management (BPLM) and Business Process Design & Re- engineering as a Business and Systems Analyst focusing on Project Management Methodologies (PMM), analysis and quality assurance, validating and gathering requirements, escalating project risks, managing change request document, preparing and delivering progress reports and developing business strategies.
• In-depth knowledge of Data warehouse, ETL, ER-Studio, MS and Business objects.
• Comprehensive knowledge of business processes, with hands on experience on Software development Life Cycle (SDLC).
• In Depth knowledge of ATG E-Commerce.
• Knowledge of Share point work flows & implementation of excel document to web enabled document using SharePoint and web services.
• Extensive knowledge of( WCMS) web content management systems to manage/ handle Web content either by content repository or data base using SharePoint workflows.
• Excellent in gathering, validating and verifying end to end (business, functional, system) requirements from the stake holders
• Scrupulous knowledge of business analysis and quality analysis methodology
• Thorough knowledge of Software Development Life Cycle (SDLC) and Project Management Methodology (PMM)
• Conducted collaborative workshops like JAD sessions and walk through involving executives, developers, end users, and stake holders
• Good knowledge of working in Agile, Waterfall and Scrum methodologies
• Highly experienced with data modeling techniques
• Worked for Search Engine Optimization (SEO) of company web portals
• Worked with various types of Content Management Systems (CMS) such as Enterprise (ECMS), Web (WCMS) and Document (DMS)
• Gathered requirements to customize ATG provided solutions, services, and ongoingguidance to power a more relevant and personal e-commerce
• Worked on Microsoft Office Share Point to help improve organizational effectiveness by providing comprehensive content
• Created and Maintained Requirement Traceability Matrix (RTM)
• Strong project management and business analysis experience including documenting and implementation throughout the software development life cycle
• Skilled in maintaining project portfolio and administering schedules, deadlines, and resources of the projects using Microsoft Project.

TECHNICAL SKILLS

Databases: Oracle, MS Access, SQL, My Sql

Application Frame Work: DotNet VB using c++ and VB+, Oracle ADF using J2ee

GUI/Tools: MS Project, Visio, Access, Urbun Turtle, Axure, Word, Excel, I rise, Photoshop

Platforms: Windows NT/2000/XP, MSDOS, Mainframe, Linux

Testing Tools: QC, Win Runner, LoadRunner, Quick Test Pro (QTP)

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Responsible for creating business requirement document, user process flows.
• Responsible for interview business user for business requirements and business rules around them.
• Responsible for creating user stories based on the requirements.
• Responsible for walkthrough business specification, process flow to QA and development teams.
• Responsible for initiating user engagement sessions with Business Group for requirements, scope and SOW of the project.
• Responsible for handling the off shore QA team for testing the product/software in QA, Staging and Dev. Environment.
• Responsible for managing and conducting demos for the application to the business on sprint/ drop level. Leading the QA team to track bugs and issues.
• Responsible for conducting UAT and to resolve the issues.

Confidential

Sr. Business Analyst

Responsibilities:

• Defining the scope of the project.
• Resopnsible for creating user stories based on the requirements in urbun turtle.
• Responsible for managing the productbacklogs to implement Agile Methodlogy.
• Responsible for JAD sessions.
• Responsible for initiating user engagement sessions with Business Group for requirements, scope and SOW of the project.
• Responsible for creating
• Responsible for handling the off shore QA team for testing the product/software in QA, Staging and Dev Environment.
• Responsible for managing and conducting demos for the application to the business on sprint/ drop level.
• Responsible for creating mock ups/wireframes using photoshop, Snagit and i-rise.
• Heading the QA team to track bugs and issues.
• Responsible for UAT and to resolve the issues.
• Responsible for developing reports for the application.

Confidential

Sr. Business Analyst

Responsibilities:

• Defining and documenting ‘As is’and “TO be “ process using Context, Business process, Data modeling diagrams and ER - Diagrams.
• Experience of Data modeling using Embarcadero ER Studio.
• Documentation of SAS Forecasting Inventory Management Reports.
• Defining “TO BE” process in terms of Business Objectives and Requirement gathering with consultation of SME’S.
• In depth knowledge of Business Objects and Micro strategy Universe.
• Responsible of gathering functional, Non functional, Data Requirements.
• Responsible for testing data from source to statging and from statging to target using Toad.
• Woked on B2C ATG E-commerce modules for Product Catalog Management, profile management, Order management, shopping cart and check out.

Confidential, San Francisco, CA

Sr. Business Analyst

Responsibilities:

• Made and managed multiple projects, project plans and maintained target objectives.
• Facilitated stake holders strategic planning of budget forecasting, proposed enhancements and changes to the web site and other marketing programs through analysis, decision process facilitation, report preparation, developed cost-benefit analysis and tracked defects.
• Worked for eliciting, analyzing, gathering and validating business requirements and translating business requirements into use cases and/or functional & system specifications to customize the williamsonoma.com portal and to enhance the look and feel of the e-mail brochures of Confidential
• The store has an eCommerce platform allowing customers to shop online using credit cards, gift cards and third party gift cards. The main purpose of the credit card authorization project was to ensure that all required mandates as put forth by major credit card companies such as VISA, Discover and MasterCard.
• Scrupulously followed Agile methodology throughout the project and conducted Scrum meeting with the team members on day to day basis for the update on project status
• Worked on a high performance, reliable, and secure integrated technology infrastructure and managed multiple hosted applications by Application Service Providers for the better web site functionality.
• Worked with business and system modeling tools such as Data Flow Diagrams (DFD), Process Models, Entity Relationship (ER) Diagrams, and Use Cases
• Documented and analyzed business processes and application requirements.
• Worked in Enterprise Content Management environment to provide intranet services to employees (B2E) and enterprise portals for "business to business" (B2B)
• Responsible for gathering and designing requirements for Web and client-server application development and gift card fulfillment
• Worked with Information Architect to define Information Architecture for laying the backbone of a web site
• Developed high level and low level use cases.
• Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing the stake holders and IT team on a common platform and created target questionnaires for both of them.
• Conducted technical/non-technical presentations to the management and training workshops for the clients.
• Interacted with External Technical Contacts and Customer Service Representatives for gathering requirements.
• Tested the GUI of the application with QA lead
• Worked with various different departments (E-commerce, IT, Sales, Marketing, Statistics, ROI, Customer Service) that were the part of the project team.
• Worked in hands with QA team to perform defect tracking and maintain trailing history of bugs using Clear Quest.
• Worked for point to point and web service enabled XML transactions including the creation and interpretation of XML schemas.
• Worked with QA team to create and execute Unit, System and User Acceptance Plan and test case scenarios
• Conducted technical/ non- technical presentations to the management and training workshops for the clients
• Tracked and maintained Stakeholder requested enhancements and changes using Traceability Matrix.
• Did User Acceptance Testing (UAT) of the final product.
• Worked with Microsoft Project, Microsoft Visio, Microsoft Power Point, Microsoft Word, Excel and outlook.

Confidential, Columbus OH

Business Systems Analyst

Responsibilities:

• Gathered, assessed and validated the business/functional/ technical requirements for the project.
• Gathered requirements from multiple business users.
• Facilitated and conducted (JAD) Joint Application Design Sessions.
• Worked with client inquiries and emerging issues, including regulations, industry practices, and new technologies.
• Conducted technical/non-technical presentations to the management and training workshops for the clients.
• Collaborated with business units to assess the technical impact of business requirements and to reach consensus on alternative solutions when necessary in an effort to maintain a consistent yet flexible architecture.
• Acted as the main point of contact between many levels within New Balance including the VP(IT), Director of Technology, Technical Architect, and Director of Operations
• Coordinated with offshore technical team members at different locations
• Worked for Search Engine Optimization (SEO) of New Balance web portal
• Worked to enhance the web portals with Internet Search Engine Marketing, (SEM) to promote web portal
• Organized and participated in Scrum meetings with team members regarding the status of the project
• Tested the GUI of the application with QA team.
• Tested the functionality of the application with the QA team.
• Tracked stakeholder requested enhancements and changes using Requirement Traceability Matrix (RTM).
• Worked with QA team to build and execute Unit, system and User Acceptance Plan and test case scenarios
• Coordinated with the Project Lead to develop a work plan detailing the tasks and effort required to achieve the scope of project.
• Conducted sign-off meetings with IT teams to lock the requirements

Confidential, Seattle, WA

Business Analyst

Responsibilities:

• Involved in the budget analysis, proposals and financial reporting processes.
• Worked for gathering, analyzing and verifying business requirements and analyzed business & technical processes.
• Worked for migration of data from legacy database to the new database.
• Worked throughout the SDLC for detailed understanding of requirements, data interfaces, processes & deployment.
• Followed Agile approach of development throughout the project
• Facilitated stake holders strategic planning of budget forecasting and proposed enhancements to the project through analysis, decision process facilitation, report preparation and tracked defects.
• Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing the stake holders and IT team on a common platform and created target questionnaires for both of them
• Conducted technical/non-technical presentations to the management and training workshops for the clients.
• Illustrated the progress and flow of the project to management methodologies using UML and data modeling techniques
• Brain stormed the business users and worked as a web site developer to develop, design and code the front end GUI of the application
• Used social media and search engines to drive a huge percentage of the user traffic to a Confidential .com web site, to convince people to visit Confidential .com (Search Engine Marketing- SEM)
• Made decisions based on the limitations and capabilities of the latest technology
• Solved business and technology problems independently and created innovative business solutions
• Conducted technical/ non-technical presentations to the management and training workshops for the clients.
• Tracked and maintained Stakeholder requested enhancements and changes using Traceability Matrix
• Conducted User Acceptance Testing (UAT) of the final product with the business users