Professional Statement

Currently pursuing a new engagement where the whole of my professional experience can by utilized. With a technical background as a software programmer, interface developer, and an implementation consultant, I serve as a highly effective resource, confidently able to communicate across both business and technical organizational units.

Professional Experience

Confidential

• Currently fulfilling a contract as a Business Analyst. Assisting the organization with a platform migration by documenting and modeling current state processes and procedures across various business units.
• Conducted interviews with business units to document and/or vet the accuracy of current state process flows. MS Visio was the primary tool used for documenting process flows.
• Supported assigned areas of the business by documenting current state job tasks in order to write and deliver desk level procedures.
• Lead conflict resolution sessions with vendor s to resolve open issues.
• Developed job training manuals for various business segments.
• Focused on the following areas of business: Sale Operations, Enrollment QA, and Mailroom Processes.

Confidential

• Served as a Business Analyst. Assisted the organization through the process of discovery and writing solution requirements for a series of innovative projects.
• Interface with project teams to identify and develop Use Cases impacted by Project Charter Requirements.
• Responsible for planning and leading requirement gathering sessions to identify and address the needs/concerns of the solution stakeholders representing various business groups.
• Responsible for the development and delivery of the Business Requirement Document BRD .
• Responsible for managing the projects' issue logs and moving issues towards resolution.

Confidential

• Served as Business Analyst Consultant in IT security, regulatory compliance, identity access management IAM solutions
• Provided assistance with elicitation to document client's Identity Access requirements for identity life cycles
• Performed Use Case development to define specification of Primary, Alternate, and Exception Process Flows.
• Provided assistance in documentation of Test Plans to support Use Case documentation.
• Worked with internal marketing team to develop RFP's for new business bids.
• Performs an assortment of standard Business Analysis activities including Document Analysis, Interface Analysis, Process Modeling, Root Cause Analysis, Structured Walkthroughs, and Collection of User stories in efforts to assist clients with identifying and defining identity access management needs.

Confidential

• As part of Probaris' Professional Service Team I was accountable for deploying and configuring the organization's Smartcard Identity management solution, Probaris ID. Implementation occurred on-site at U.S. Government facilities.
• Client-Side Responsibilities
• Lead client-site product installations and upgrades in client-server environments.
• Served as client's SME for Homeland Security Presidential Directive-12 technical requirements.
• Acted as the liaison between clients' and Probaris' development team to remedy production issues.
• Ensured that all incidents were tracked, routed, managed, and escalated in adherence to SLA agreements.
• Delivered weekly engagement reports to both the client's and Probaris' management teams.
• Probaris Internal Responsibilities
• Managed software/hardware baseline implementations for clients' Test and Production environments.
• Organized and presented HSPD-12 and Probaris ID application training sessions to client's staff.
• Responsible for pre-configuring of HSPD-12 Smart Card Issuance and Enrollment Workstations.

Confidential

• Served as a member of the Product Customization Consulting Division. I was responsible for the specification, design, installation and deployment of billable software projects.
• Provided requirements and cost estimate effort for Webview and Elite Enterprise Custom Reporting projects.
• Program 4GL, .Net, and Webview applications as per scope of requirement documents.
• Install and deployed software application on client system via remote desktop access.
• Documented and delivered project recap reports to client and internal management team.

Confidential

• As an API Interface Analyst/Programmer I provided technical support to the organization's e-Commerce site which facilitated product information, account management, and ordering tools for the procurement and distributor of industrial, medical, and specialty gases.
• Used webMethod SOA software to develop integration interface for B2B e-Commerce transactions.
• Analyzed and performed data mapping analysis from third-party order processing systems.
• Monitored E-Commerce site's daily processes, documented order failures, and implemented fixes.
• Interfaced with internal/external clients to analyze and resolve escalated processing errors.

Confidential

• As a Programmer/Analyst I provided technical support for the organization's Web-based application designed for meeting space procurement. Developed customizable Rapid Request for Proposal RRFP data into company's legacy system.
• Developed customized RRFP Web Applications with classic ASP based on requirement document.
• Acted as primary liaison with account management team to define RRFP functional requirement.
• Facilitated weekly status meetings with account management team to delivery RRFP developmental updates