PROFESSIONAL SUMMARY:

• 8 years of experience as Business Analyst in Insurance, Financial Banking and Publishing industry domain.
• Proficient in Business Requirement gathering, Business Process flow, Business Process Modeling BPMS , with a keen awareness of developers and end-users needs and able to deal with user groups at all levels efficiently.
• Involved in requirements analysis, design and testing phases of Software Development Life Cycle SDLC and also in agile methodology.
• Well versed in Software Development Life Cycle SDLC management models namely Waterfall and Agile SCRUM models.
• Competent in analyzing and creating Narrative Use Cases, User Stories, Use Case Diagrams, Activity diagrams using UML Tools like MS Visio
• Conducted stakeholder analysis adapted MIS strategic program to get a clear understanding of the process and various roles and responsibilities in operations.
• Excellent skills in facilitating Joint Application Development JAD for eliciting functional requirements that support the High Level business requirements and documenting process flows.
• Adept at project life cycle, requirement gathering, testing, deployment and change management
• Experience in writing Business Requirements Document BRD , Functional Requirements Document FRD , Statement of Work SOW
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix RTM that controls numerous artifacts produced by the teams across the deliverables for a project.
• Adept at analyzing and eliciting requirements from stakeholders for Data Migration / Data Mapping projects
• Experience and knowledge on with Data warehouse, data modelling, and in areas such as DataVault Kimball.
• Proficient in writing and executing simple SQL queries against the database to check for the ER relations with the requirements document
• Expertise in assisting the Testing Team in creating the Test Plans, Test Cases and Test Scripts and efficiently prioritize and manage the defects using the Defect Tracking system
• Experienced in conducting User Acceptance Testing at both company and clients premises
• Expert in writing detail use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users
• Experience in giving presentation on the completed modules of the project and also to update the stakeholders on project progress
• Functional knowledge of various modules of insurance like channel management, policy servicing, claims management, underwriting, reinsurance and finance.
• Basic knowledge of Change management and Release management
• Expertise with applications in area of mobility and web services.
• Experience with vendor risk management and third party oversight.
• Knowledge on Capital Market Industry and Treasury system sell side and buy side in sales .

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Business System Analyst

Responsibilities:

• Participated in various stages of data and requirement analysis for project needs.
• Involved in every phase of the process starting from Inception to Transition Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Involved in the iterative approach of AGILE development with all the teams' members Requirement, Development and QA teams reporting to me for issue resolution iteration was 3 weeks long.
• Involved in JAD sessions to gather requirements, and to analyze the requirements.
• Prepared Business Requirement Documents BRDs for the new system after requirements analysis.
• Used MS Visio to model business requirements and logically convert them to functional requirements.
• Assisted in Performing GAP analysis As-Is To-Be and supported full traceability for all the software artifacts.
• Created User Stories to communicate requirements to the development team.
• Responsible for writing Functional Requirement Specifications FRS and User Requirement Specification URS .
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Rational Rose.
• Organize requirements into high level Use Cases and low level Use Case Specifications and modeled them into UC, Activity and Sequence Diagrams using MS Visio.
• Adopted PPM Project Portfolio Management for multiple projects to provide framework for issue resolution.
• Analyzed and documented business process and have good understanding of core Kimball dimensional modelling .
• Designed GUI: interface screens shots and mock-ups.
• Identified internal and external system requirements for design and configuration set-up.
• Responsible for constructing RIS FDW a Data warehousing project and implemented CDC Change data capture for changing dimension table.
• Experience in insurance claims system implementation and led testing procedures by analyzing and modifying programming system whenever necessary including installing, debugging, encoding, and testing .
• Experienced with HP ALM to organize and manage all phases of the application lifecycle management process including defining releases, specifying requirements planning test , executing tests and tracking defects.
• Used Rational Test Manager to review defects in functional requirements.
• Active involvement in executing test scripts, and coordinating UAT testing.
• Performed backend testing using SQL queries and analyzed the server performance.
• Coordinated activities with project manager and various other teams using MS Project.
• Created detailed process flows to illustrate how a consumer education website was to interact with third party vendor in order to have perpetually updated information regarding product attributes.
• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
• Involved in generation and execution of SQL queries.

Environment: Agile, Rational Rose, Rational Requisite Pro, UNIX, MS Visio, MS Project, MS SharePoint, HTML, Windows, Java, SQL

Confidential

Business System Analyst

Responsibilities:

• Worked with various insurance policy admin system and map policy information to ACORD.
• Defined business requirements for the implementation of underwriting policy administration system
• Facilitated requirements and user review sessions with underwriters and business sponsors.
• Interacted with the project team to define system objectives and scope, identified constraints and the measures of success for the system to be developed
• Conducted user interviews and JAD sessions to get an understanding of the client's business process
• Gathered primary input/output requirements and modeled the processes in context diagram using MS Visio
• Gathered functional requirements from business users and Subject Matter Experts SMEs ..
• Assisted the Project Manager in understanding the project feasibility from Business view point
• Responsible for creating the Business Requirements Specification Document BRD and the Functional Specifications Document FSD .
• Responsible for creating Risk Management Plan and identified business related risks and defined them in detail.
• Liaised between technical and business teams for obtaining status/updates as well as sharing best practices
• Communicated and gave walkthroughs on data migration-related information schedules, test artifacts to user communities
• Worked directly with business groups to provide hands-on training and subsequent support for custom Managing co-ordination of the partners and working groups engaged in project work.
• Resolving cross-functional issues at project level and created Customer Identity Management process strategy documentation.
• Monitoring project progress and performance and providing Status Reports to the project sponsor
• Working closely with users to ensure the project meets business needs and final approval of the Design Specification.
• Adopted PPM Project Portfolio Management for multiple projects to provide framework for issue resolution.
• Definition and management of the User Acceptance Testing program
• Functional knowledge of various modules of insurance like policy serving claims management.
• Prepared current state and gap analysis documents and presented to senior stake holders for segregation and independent amount and third party custodian interface with help of business and technology partners.
• Involved in maintaining the Requirements Traceability Matrix RTM across the deliverables for a project.
• Facilitated walkthroughs of functional requirements with the Database team for validating PL/SQL statements and SQL queries to retrieve and check database contents.
• Involved with star schema logical database model using Erwin and Kimball methologies.
• Followed the UML based methods to create: Use Cases and Activity Diagrams
• Conducted the requirements and design walkthroughs with designers, developers and management staff.
• Performed manual testing and recorded results and used SQL queries for enhancements.
• Conducted User Acceptance Testing UAT .
• Executed the test scripts and test cases and validated the test output.
• Responsible for processing change requests from the client by filling Change Request Forms CRF .

Environment: Agile, Rational Rose, Rational Requisite Pro, UNIX, MS Visio, MS Project, MS SharePoint, HTML, Windows, Java, SQL

Confidential

Business System Analyst

Responsibilities:

• Worked as a liaison between technology and the business clients to improve business processes Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the process owners stakeholders
• Worked with business users and reporting team to build custom reports and documented the reporting requirements.
• Worked with underwriting Product and Development writing specification requirements based on clients business needs.
• Worked as an Interface between the loan advisors, brokers and different teams involved in the application development for better understanding of the business reporting functionality.
• Worked with various insurance policy admin system and map policy information to ACORD.
• Used SQL for back end testing, data retrieval and data analysis.
• Conducted impact analysis on requirements gathered from the users for upgrading the existing system.
• Used SQL to query the database for performing data analysis and data modeling using Erwin.
• Used HP Quality Centre for defect logging and tracking.
• Experience working with stakeholders and reporting using Crystal Reports
• Performed workflow analysis towards various claims.
• Created Business requirement documents, Functional Requirement Documents FRD and undertook sessions for the development team to provide better understanding of the requirements
• Created Use cases, Swim Lane process flows, Activity flow diagrams using MS Visio
• Assisted the database architect in various data modeling designs which include Conceptual design and to identify entities and the relationships among them.
• Participated in GAP analysis around the identification of business rules and system process flows, user administration, requirements and assumptions.
• Aided the QA team to understand the system and develop effective test plans, by conducting sessions.
• Participated in User Acceptance Testing and
• Synchronized and prioritized relevant defects and enhancement/system requests based on business requirements.
• Developed Traceability Matrix for maintaining/updating current and new system requirements using MS-Excel.

Environment:Oracle, XML, waterfall, Windows, PL/SQL, UML, MS Suite, Requisite Pro

Confidential

Business Systems Analyst

Responsibilities:

• Facilitated JAD workshops sessions to identify project objectives and limitations and identification of key performance indicators.
• Used agile methodology, and managed the iterative cycles through an effective project plan created.
• Worked extensively to write use cases and functional requirement case diagrams, activity diagrams, sequence diagrams, state diagrams based on UML methodology and business process flow diagrams using MS Visio.
• Documented the Functional Requirements FRD and the System Requirements artifacts.
• Analyzed test results and reported necessary corrective actions to the development team. Aided in regression analysis.
• Analyzed the scope of the project and identifying the major actors involved.
• Responsible for gathering business requirements related to financial instruments and document it into FRD.
• Created a scope diagram for the project that would depict the basic system architecture.
• Worked with stakeholders and technical team in developing business solutions with a variety of tools including Crystal Reports and Business Objects.
• Responsible for Gap Analysis of AS-IS to TO-BE system
• Created Data Flow Diagrams, Use Cases and business process flowcharts on which the actual system architecture would be based.
• Worked with the database team and assisted them in data modeling.
• Responsible for identifying the source and target mapping based on the business requirements
• Resolved open items in the mapping sessions with the respective SME's.
• Worked closely with the Business Intelligence BI team to define standards for report.
• Monitored Defect Tracking system to prioritize defects and devise a plan for future enhancements.
• Extensive interactions with the client and the management teams to understand the requirements and report the status of the testing efforts on their applications.

Environment: Windows,Java, XML, SQL Server 2000, T-SQL, MS Visio, MS Office Suite, MS Project, UML, Test Director, agile,

Confidential

Business System Analyst

Responsibilities:

• Read documents produced in the early stage of the project
• Met with PM and other product development team, discussing the Scope of the Project
• Consulted with project manager in developing project plans scope
• Was responsible for clarifying project requests, providing root cause analyses
• Always sharing best practices, and presenting findings and proposals in a professional format
• Validate testing methodologies and sharing the results with Business SME's.
• Conducted business process modeling and analysis
• Involved in understanding of Credit Risk Management for the application.
• Was responsible to identify gaps and failure points, perform root cause analysis
• Bottom line responsibility to develop functional requirements that supported overall strategy, goals and objectives, and develop and document the functional requirement documents
• Was responsible for creating and reviewing business requirements and functional specifications
• Reviewed test cases based on business requirements, worked with development and QA teams to carry out the tests and document all test results
• Conducted User Acceptance Testing
• Created user manuals and conducted training for the production support personnel.

Environment: Agile, Oracle, MS Visio, MS Word, MS Excel, Requisite Pro, Clear Quest, Crystal Reports